Showing posts with label careers. Show all posts
Showing posts with label careers. Show all posts

Tuesday, March 29, 2016

Ted Tuesday: The Key to Success: Grit

Grit is sticking with your future — day in, day out, not just for the week, not just for the month, but for years — and working really hard to make that future a reality.”

Good Morning Folks,

Every Tuesday we bring you one of my favorite TED talks. is a treasure trove of inspiration, and I promise you whenever you are feeling down, you can go there and find a few smart words that will cheer you right up.

Today though the message is "Never give up! It's more than just a platitude.

Leaving a high-flying job in consulting, Angela Lee Duckworth took a job teaching math to seventh graders in a New York public school. She quickly realized that IQ wasn’t the only thing separating the successful students from those who struggled. Here, she explains her theory of “grit” as a predictor of success.

Assistant professor of psychology at the University of Pennsylvania, Angela Lee Duckworth studies intangible concepts such as self-control and grit to determine how they might predict both academic and professional success.

In her extensive research, psychologist Angela Lee Duckworth found that more than IQ or talent or any other factor, the #1 predictor of a person's success is their unflagging commitment to a long-term goal... in other words, their grit.

Find out why... WATCH: The Surprising Trait That's MUCH More Important Than IQ

Have a GREAT day. Love LIFE!

Mitchell D. Weiner
Chief Happiness Officer

“The secret to happiness is low expectations.” 

— Barry Schwartz 

Thursday, January 28, 2016

FSO's Bright Stars Shine at CHO Club

"The monthly CHO club provides the perfect platform to award, recognize and incentivize our top performers."

Good Morning Folks,

Our job in hospitality is to make the client feel as if they are at home and create memories and experiences that want to make clients "return."  As important as it is to take care of our clients, it is equally important to take care of all of our team members. The more enthusiastic and happy our employees are at work the more productive they will be. Without the support of each team member that “WOW” factor will never be given to our clients.

Along with the multiple on-the-spot recognition and award programs we execute and deliver on at all our sites, I as Founder, Chief Happiness Officer and CEO host a recurring monthly CHO Club to personally thank and recognize our field staff who have gone above and beyond the call. 

This week our CHO Club convened fore Happy Hour at Tonic East in Manhattan. It was great for employees to share strategies and ideas with peers, as well as to meet new people, and have some FaceTime with Executive Leadership. As you can see we had tons of fun....

Folks like those welcomed into CHO Club and given a shout out here truly personify the FSO experience and pleasant demeanor that keep our client's office running like a well-oiled machine. These folks come to work each with a big smile on their face ready to help anyone out.  

To other companies reading this: Rewards are both earned and learned... so spread it on thick. Love on your workforce when they deserve it .... they will surely want to repeat the experience. As Richard Branson says: "If you take care of your employees, they will take care of your customers."

Spread the word. Our next next “thank you event” of the year is just around there corner. Membership in the club is awarded based on ideas, strategies and cost savings suggested to the client and kudos received from clients.

Good luck to all of our employees and see you there. 

THANKS for all you do each and every single day, as I look forward to seeing all of you soon in my travels.

Mitchell D. Weiner
Chief Happiness Officer

"When I was 5 years old my mother always told me that happiness was the key to life. When I went to school they asked me what I wanted to be when I grew up. I wrote down "happy". They told me I didn't understand the assignment. I told them they didn't understand life" 
~~ John Lennon

Wednesday, November 25, 2015

Saying Thanks Isn't An Operational Overhead. It’s Critical For Business Success.

Good Morning Folks,

As the holiday season rolls into town, one word comes to mind: Gratitude.

ERIC HOFFER once said: "The hardest arithmetic to master is that which enables us to count our blessings."

Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos into order, confusion into clarity.... It turns problems into gifts, failures into success, the unexpected into perfect timing, and mistakes into important events. Gratitude makes sense of our past, brings peace for today and creates a vision for tomorrow.

We are thankful for our families, friends, clients and associates. We value our relationships with each of you.

To be part of a company where the employees LOVE what they do and the leaders CARE as much as they do, is such a blessing…we are VERY LUCKY to be a part of the FSO Family!

FSO is only a successful company because of each and every one of you. When I wake up every single day I am so inspired and so excited about what we do for YOU and our clients. I also think each and every day how I can help YOU achieve all of your personal and professional goals. 

We all have the power to make a difference today. We all have the power to touch someone today and change someone’s life. I try to do this every day. Show some love, give some hugs and tell someone how much you care for them.
  • Try today to be a mentor, a teacher or just a friend.
  • Take an interest in someone’s life.
  • Ask them how they are doing, how is the family, how are the kids. 
You may sometimes need to pry it out of them but do it! Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.
  • FSO is the Fastest growing outsourcer in the Industry
  • FSO is the displacing its competitors every day
  • FSO is the best place to work in the industry
  • FSO is providing thousands a chance to reach their goals
  • FSO is the most sought out company in the industry to work
An employee recognition program is an important pillar that supports a motivated workforce; more importantly, the reward system and job design system must function together to ensure perceived equity. A simple "thank you" can serve as a catalyst and ripple to motivate productivity for a entire organization. 
Saying thank isn't an operational overhead. In an environment of increasing organizational change such as part time or remote workers, and teams working cross borders - organizational alignment is going to be even more critical for business success.

Thank you hope for taking the vision and mission and bringing it to life. Last night's holiday event was a wonderful experience and delivering what we can do as a family, team, and a common goal. Folks its our time. It’s our market to own. Its ours to MOVE FORWARD. POWER OF POSITIVE ENERGY and FOCUS.

Thank you for your continued confidence and support. We sincerely wish you and your families a festive and joyous Thanksgiving Holiday.

Here's to a wonderful and well-deserved break!

Love Life!

Mitchell D. Weiner
Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
 . . . . . . . . . . . . . . . . . . . . . . . . 
"Gratitude is not only the greatest of virtues, but the parent of all the others.”
. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Monday, October 5, 2015

Color Us (re) Imaginative

“When I might feel like I'm drowning in my work all I have to do is take a few deep breaths and remember this support system of 1300 people who have my back.“

Good Morning Folks,

How lucky we are to have an extended burst of great weather here in NYC. Everyone is back from the beach and rested. You can feel the excitement, on the streets, in the air and certainly here at FSO where great ideas to better serve our clients are always in season.

I must say we are so entrenched in strategy it's amazingly exciting. When a company grows it's imperative to constantly evaluate its needs, ambitions and competition. 

That is exactly how we've accelerated growth at a galactic pace thus far. And, at our upcoming regional and national meetings, we'll be rolling out even more programs to ensure that we are the best oiled and most innovative machine this industry has ever seen. 

Hospitality is our DNA.

Operational best practices continue to be our greatest asset. 

We invest in our people.

We Fulfill Dreams.

We put Promise to Practice.

The new ideas flowing, and the programs they spur are an investment in our most precious commodity… OUR PEOPLE!  We are committed to providing our talent force with time-tested, proven and yet consistently (re)IMAGINED tools and focus like: 

  • Amazing Training              
  • Incredible Mentorship                   
  • Creative Approaches                      
  • Awesome Workshops                   
  • Real-World Application                  
  • Dynamic Development                  
  • Endless Opportunities
In business, we always want to differentiate ourselves from our competitors, and we've done that by investing in a very strong and creative infrastructure that most our competitors simply can't duplicate. 

At FSO, I promise our employees a career, not just a job. An opportunity for anyone with >>SKIP >>Twinkle >>Fire and a willingness to work hard and learn and grow each and every day, the a chance to shatter glass ceilings and realize their full potential as has never been possible before. 

As a client we always have your back too. And we will never stop (re)IMAGINING new and better ways to make your workplace work better. So as the harvest season rolls around, you can expect a healthy crop of great ideas to power our sites into the most critical quarter of your year and beyond.

Kiss your loved ones and thank them for all their support as we continue to work hard to fulfill the biggest and brightest dreams and ambitions of clients and employees alike. 

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

“The future of sourcing isn’t finding people— 
it’s about engaging them.” 

Tuesday, July 28, 2015

TED Tuesday: Simon Sinek's ‘Start With Why.’

"Why do some companies achieve things that completely exceed our expectations, defying all our assumptions for what's possible?'

Good Morning Folks,

I’m a big fan on Simon Sinek and it seems like you agree. When we presented his talk "How Great Leaders Inspire Action" on an earlier TED Tuesday, your reaction was overwhelming.  "How Great Leaders Inspire Action" is an amazing, inspiring and thought provoking talk from TEDxPugetSound.

Today's TEDTalk is a shorter variation on that theme.

You may have also seen my presentations based on Simon's ‘golden circle of human emotion,’ which explains the greatest motivation behind why people buy.

Simply put, he proves that people don’t buy what you do, they buy why you do it.

Why do some companies achieve things that completely exceed our expectations, defying all our assumptions for what's possible?  Apple starts with "why" when defining their company, they are able to attract customers who share their fundamental beliefs. As Sinek puts it, "People don't buy what you do. They buy why you do it." Starting with "why" makes Apple, for example, more than just a computer company selling features, and that's why their products have flourished while their competitors' products with similar technology and capabilities have often flopped.

As a consultant and author, his books and presentations have provided inspiration to major organizations, corporations, non-profits, and businesses like ours to reshape our thinking, and by doing so, make us more responsive to the needs of our teams and our customers, and grow ourselves by the very process.

So now, here’s a treat for you: Sinek’s TED talk, ‘Start With Why.’

It occurred to me, that while many of you may be familiar with his TED Talks, you my be less familiar with his books: “Start With Why: How Great Leaders Inspire Everyone to Take Action”, and “Leaders Eat Last: Why Some Teams Pull Together and Others Don’t.” Find them at

I think the concept of starting with why hits the nail on the head regarding the trust economy. Most businesses have very comparable competitors, and it's trust and loyalty that will differentiate them in the markets through customer retention, word-of-mouth and the ZMOT. Starting with why allows businesses to go beyond what they're selling and connect on an emotional level that's much more moving that a few key features. Don't tell the world how you're going to change it, show the world.

At FSO, our strategy team also starts with the why and never loses its childlike curiosity to keep asking questions all with the goal on enabling our customers to find better ways, more options, more efficient resources and talent to enable what was not possible before.

Perhaps that's why we are the fastest growing company in outsourcing and have been so distinguished with inclusion on the Inc. 5000 list of the fastest-growing private companies in America for the past three consecutive years. Only a tiny fraction of the nation's companies have demonstrated such remarkably consistent high growth, particularly in the difficult economic environment of the past few years. This achievement truly puts you in rarefied company.

Have a GREAT Day,

Mitchell D. Weiner
Chief Happiness Officer

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

Thursday, July 9, 2015

Throw Back Thursday: "Sitting Back On Your Laurels Is A Sure Fire Way To Lose In The Long Run"

"Most employees think of their employer's budget as a bottomless pit and can be very careless spending money that's not theirs. But you should manage their budget as if it's your own wallet."

Good Morning Folks,

As I begin my third year blogging, we are looking back at some of my favorite posts. So for a Throw Back Thursday may I reprise a post from last year showcasing the autonomy every single FSO employee no matter rank or position, is empowered with to make a difference for you. We want our folks to be proactive always looking for new, better and more efficient ways of doing things. Here's the post from April 2014:

==> Shout Out Wednesday: Measurable results. Value add. I love it!

For years my brand has represented perfection. It has been synonymous with the best service and best people ever. 

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to think beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could I be more proactive in their eyes? How could i really impress them?"

Today I wanted to salute one of our FSO rockstars who put this promise to practice. He put together the list cost savings initiatives and ideas that follows. 

They were all truly worth reviewing, reading and most importantly ACTING upon. Not only do they address cost savings, but they are also environmentally sound. I really appreciate that.

We know that productivity is about all about delivering quality and value and working smart. (With a smile!)  This list exemplifies the value of hiring a true STRATEGIC partner who never stops looking out for you, who always take that extra second to ask and then ACT! 

In his words, here are some things our star does day to day with keeping costs in mind:

==> Reuse Boxes for shipping. Boxes from Reprographics Dept or Boxes from Vendors and Staples reuse them for shipping INSTEAD OF ORDERING BOXES WHICH CAN BE COSTLY.

==> Ship via UPS Ground when possible. In most cases it is fast and cheaper!

==> A lot of time I use pens from vendors give us pens. I make good use of those pens and keep them until no longer good to use. Imagine where most employees take their employers pens home without a second thought, if everyone from FSO brought their own pen to work and used that pen. Money would be saved.

==> I try to use my cell phone when making personal calls. I want to be respectful of that.

==> I think when wanting to get something done and it may involve usage of the company the simple thing to do is ask your boss or supervisor instead of just doing it.

==> Using brown packing paper instead of bubble wrap.

==> Also reuse packing from incoming shipments.

==> I feel the less we have  around our desk areas the better I feel. Keep things simple and neat.

==> When setting people up with UPS Campus Ship, I set it up so that the option to ship via UPS can be defaulted to shipping UPS Ground but the other options are still there.

==>  find that since there is less to ship to the Tampa, Fla Office I will just mail it via USPS Mail instead of UPS.

==> We use to ship Tampa Mail via UPS 2nd Day Air. When I ship now I ship UPS Ground.

==> Something I should do is bring my own cup in for Tea instead of using the paper cups all the time. Something I should do!!!!

==> Use less printing and do more online. This is something I need to do. It is helpful to print things out for updating the shipping system but less printing would be helpful by all.

==> Turn lights off!!!!!!!!!!! I cannot tell you how many times I have walked by desks and cubes and work areas where no one is there but desk and cube lights are burning away. Shut lights off when not in use.

==>  Recycle. People should be more aware of what they throw in the trash. Is it trash??? Is it plastic, Metal, Batteries, Bottles, Cans, Paper??? Can these items go to recycling. Think Green!

==> Avoid future Healthcare Concerns. Think Organic!!!

These are excellent ideas, and very valid points. Most employees think of their employer's budget as a bottomless pit and can be very careless spending money that's not theirs. But you should manage their budget as if it's your own wallet.

Not only do these ideas address cost savings, but they are environmentally sound. I think the last point about Healthcare always deserves more attention then companies pay to it. As the expression goes, "if you don't have your health"….

Perhaps the real takeaway is this: "don’t romanticize the past of your business. Just because something worked 5 or 10 years ago doesn’t mean it will work in the future. You have to constantly change as the world changes, and sitting back on your laurels is a sure fire way to lose in the long run."

There is great merit in exploring the talents demonstrated here, developing them, encouraging them in every employee  and taking them to the next level. And bringing out the best in this often forgotten hourly demographic is where FSO stands apart.

With good leadership, as we prove every day, regular people can accomplish greatness when they work together as a team doing what they do best. 

Indeed - the mark of a true leader is getting others to perform beyond their own expectations. Parents and sports coaches alike can agree to this. 

Measurable results. Value add. I love it. 

Now lets put more ideas into action that I'll look forward to sharing right here.

Inspire a Nation, Fulfill Dreams and Love Life!

Mitchell D. Weiner
Chief Happiness Officer  

"No matter what happens today, I will make a difference, 
in whatever I do."

A Big Thank You To These Notable Readers of

Access Staffing, Adecco Usa, ADP, Akin, Gump, Strauss, Hauer, & Feld, Albert Einstein, College Of Medicine, Amazon Corporate, American Express Company, American Honda Motor Company, American University, Amgen, Amster Rothstein & Ebanstein, Anchor Associates Group Inc, Angelo, Gordon & Co., Anne Arundel County Govt, Aquantive, Arent Fox Llp, Arhus, Kobmandsskole, Arrowhead Aea, Ascena, Asrc Federal Holding Company, Atkina, Llc, Aurelius Capital Management, Automatic Data Processing, Automattic, Ball State University, Baltimore Technology Park, Bank Of America, Barclays Financial Corp., BDBO New York, Bechtel Corp, Bell Canada, Best Buy, Black Oak Computers Inc, Blackrock Financial Management, Bloomberg Bloomberg, Brandprotect, Brookfield Asset Management,Brown Advisory, Bsnl, BT (UK searching for Denise), Cahill Gordon & Reindel, California Department Of Justice, California Education And Research Federation Network, California State University, Long Beach, Canon Usa, Carolinas, Healthcare System, Cassidy Turley Commercial Real Estate Services, Cb Richard Ellis, Cbi Connect, Cdw - Cdw Llc, Ceasars Entertainment Group, Central Methodist University, Charles Schwab & Co., Choopa, Llc, City Of Los Angeles,  Citigroup, City Of Houston, Clyde & Co Llp, Colgate-palmolive Co., Colliers Abr, Inc - Cassidy Turley, Chubb, Colt Technology Services Group Limited, Cooley Llp, Columbia University, Completel, Comporium Communications, Commercial Bank Of Africa, Comstock Park Public Schools, Conagra Foods, Concordia College, Condenast Publications, Control Risks Group Llc, Coral Graphics, Cottage Hospital, County Of Marin, County Of Suffolk, New York, Credit Suisse Group, Credit Suisse Group / Canada, Cuddy & Feder Llp, Cwie, Llc, Dale Carnegie & Associates, Inc., Data Control And Systems, Datagram, Dell, Deloitte & Touche, Delta Dental Of California, Delta Dental Plan Of Michigan, Department Of Administrative Services (Ohio), Department Of The Interior, Office Of The Secretary, Department Of Veterans Affairs, Detroit Public Schools, Dewitt Stern Group, Inc., Dod Network Information Center, Dow Jones & Company, Devry, Depaul University, Dga Security Systems, Dickstein Shapiro Llp, Discover, Financial Services, Distributed Systems Services, Do It Best Corp, Duane Morris, Dumfries, Dumfries and Galloway, United Kingdom,Edelman Pr, Emerge212, Equity Residential, Ernst & Young Llp, Esi International, Espn, Estee Lauder, European Police Office (europol), Evercore Partners Services East, Llc, Experian Revenue Assurance Test, Facebook Corporate, Factory Mutual Insurance Company, Family Dollar, Federal Aviation Administration, Federated Systems Group, Fedex Office & Print Services, Fenwick & West, Fidelity National Financial, Fifth & Pacific Cos, First American Equipment Financial, Fisher Scientific, Freshfields Bruckhaus Deringer Llp, Fujitsu Limited, Florida Department Of Management Services, Florida International University, Ford Motor Company, Fort Hays State University, Fortressitx, Free Sas, Fross Zelnick Lehrman & Zissu, P.c., GE, Genentech, Georgetown University, Gerson Lehrman Group,, Llc, Gilead Sciences, Google Corporate, Goose Creek Consolidated Isd, Government Of Saskatchewan,Government Of Singapore, Graphnet Inc., Gravitas Technology, Greenberg Traurig P.a, Griffin Information Systems Limited, Group M Worldwide, Hachette Book Group, Hamilton-clermont Cooperative Assn., Harris Government Sector, Havas Worldwide Llc, Hccs - Houston Community College System, Hearst Corporation, Hewlett-packard Company, Higher Colleges Of Technology, Hill & Knowlton, Inc, Hillsborough County Aviation Authority, Hilton Hotels Corporation, Hma, Hotwire Communications, Hudson County Community College,  Hughes Hubbard & Reed Llp, Humber College, IBM Corporation, Ikon Office Solutions, Illinois Wesleyan University, Illinois Wesleyan University, Immedion, Llc, Ing Investment Management,, Intergrated Office, Internal Revenue Service, International Business Times, International Monetary Fund, Io Capital Princess, Llc, Jefferies International Limited, Jewish Board Of Family & Children 's Services, John Hancock Life Insurance Company, Johnson & Johnson, Jones Apparel Group, Jones, Day, jp Morgan Chase, Jw Michaels Co., J. Walter Thompson, Reavis & Pogue, Kabel Bw, Kaiser Foundation Health Plan, Kaye, Scholer, Fierman, Hayes, And Hudler, Hudson County Community College, Kddi Corporation, Kelley Drye & Warren Llp, King & Spalding Llp, Kirby Mcinerney Llp, Kirkland & Ellis Llp, Leaseweb Usa, Laughlin/constable, Inc, Latham Watkins, Legal Source Ls Llc, Leslie Digital Imaging Llc, Lexis-nexis, Linode Resources, Liquidnet Holdings, Lion Resources, Loeb & Troper, Cpa, Lombard Odier Asset Management, Los Angeles County Office Of Education, Loyola Marymount University, Macquarie Bank, Macquarie Holdings, Manufacturers And Traders Trust Company, Marriott International, Marsh, MasterCard, Mayer, Brown & Platt, Mcnc, Mckesson Technologies, Mdmb Law, Medex Pharmacy, Mediadata, Medimmune, Llc, Mellon Bank, Memorial Sloan-kettering Cancer Center, Mercury Radio Arts, Merck And Co, Methodist Hospital Of Memphis,Miami University, Michaels Stores, Michigan State University Federal Credit Union, Micro Graphic Info Svcs, Microsoft Corp, Middle Country Public Library, Milbank - Milbank Tweed Hadley Mccloy, Ministry Of Education Computer Center, Miox Corporation, Montclair State University, Moody's Investors Service, Morgan Stanley Group, Moses & Singer Llp, Motorola, Mount Sinai School Of Medicine, Multiverse, Munsch Hardt Kopf Harr, Museum of the City of New York, Namesco Limited, Museum Of The City Of New York, Nassau County Board Of Cooperative Education Services, Nassau County Boces, National Board Of Medical Examiners, National Chiao Tung University, Navy Network Information Center, NBC Universal, Nbs, Nbty, Nco Group, Ncs Pearson, Neuberger Berman, New Jersey Institute Of Technology, New Mexico State University, New York City Public Schools, New York Power Authority, New York Public Library, New York University, Next Jump, Nomura International Plc, Northern Michigan University, Northern Ohio Educational Computer Association, Northwood University, Nyedc, Off Campus Telecommunications, Old Republic, Onewest Bank Fsb, Openband Multimedia, Llc, Ohiohealth Corporation, Orange, Orange County - Telecommunications Department, Orange Israel, Orrick Herrington & Sutcliffe, Oshean, Oxford Networks, Paramount Pictures, Partners Healthcare System, Paul, Hastings, Janofsky & Walker Llp, Pavlov Njencom Colo, Perfect Building Maintenance, Peter-paul_verduin Pfizer, Phonoscope, Pillsbury Madison & Sutro, Pitney Bowes Plc, Plum Creek Marketing, Pluk Pluk,  Plus One Health Management, Polaris Project, Polytechnic University, Powerspace & Services, Preferred Office Products, Privax Limited, Procter & Gamble, PwC (50 locations!); Queens Public Library, Quinn Emanuel Urquhart Oliver & Hedges Llp, Qitx; R.r. Donnelley & Sons Company; r.sea; Readers Digest; Reed Smith Llp (PA); Regus Business Centers, Research In Motion; Revenue Assurance Test; Richards Kibbe & Orbe Llp; Robins, Kaplan, Miller, & Cire; Robert Bosch Gmbh, Robins, Kaplan, Miller, & Cire, Rockefeller Group Technology Solutions; Rothschild, Row 44; Royal Bank Of Canada; Rutgers University; Safra National Bank Of New York;; San Diego City Schools; San Francisco Marriott Marquis; Santa Clara County Office Of Education; Sarah Lawrence College; Scholastic; Sfr; Sedwick Llp, Sharp Electronics Corporation; Shearman & Sterling; Sidley Austin Brown & Wood; Simpson Thacher & Bartlett Llp; Skadden, Arps, Slate, Meagher & Flom Llp; Social Law Library; Schnader Harrison Segal & Lewis, Sify Limited, Smoothstone, Societe Generale; Socorro Independent School District; Softbank Bb Corp; Social Security Administration, Sony Pictures Entertainment; Soros Fund Management Llc, Spherion Corporation; src Federal Holding Company, Llc; Standard Motor Products; Starwood Hotels; State Of Minnesota , State Of Montana; Stinson Morrison Hecker Llp; Straub Clinic & Hospital; Sungard Availability Services Usa; Syracuse University; Systems Research And Applications Corp; Talktalk; Tadlock Law Firm Pllc, Target Corporation , Teco Energy; Tesoro; Companies; Texas Blending & Warehousing Corp; Texas Instruments; Texas Medical Center; The Chubb Corporation; The City Of New York; The Coca-cola Company; The Heritage Foundation; The Interpublic Group Of Companies; The Jnt Association; The Limited, The Metrohealth System; The Municipal Communications Utility Of The City O (Iowa); The New York Times Company; The Richard Stockton College Of New Jersey, Tiaa-cref , Time; Toronto District School Board; Tower Group Companies; Trlg – Hq, Ttx Company; Turner Broadcasting System,  U.s. Bancorp; U.s. Bancorp, U.s. Center For Disease Control And Prevention; U.s. Environmental Protection Agency, Ungaretti & Harris, United Business Technologies, United Stationers Supply Co., University Of Arkansas, University Of Connecticut, University Of Dayton, University Of Florida, University Of Maryland, University Of New Mexico, University Of Notre Dame, University Of Texas At San Antonio, University Of Virginia, Urs Corporation, Us Department Of Defense Net, U.s. Environmental Protection Agency, United Nations, Varian Medical Systems, Viacom, Virgin, Virgin Media, Virginia Polytechnic Institute And State Univ, Virgo Penn Business Centers L, Viacom, Vivo, Virgin Media, Virginia Community College System, Volumedrive,, Warrenville, Illinois, United States, Weill Cornell Medical College, Weitz & Luxenberg, Wellington Management Company, Llp, Wells Fargo & Company, West Corporation, West Publishing Corporation, White & Case Llp, Willkie, Farr & Gallagher, Widnes, Halton,, Wisdom Tree Investments, Inc., Workforce Software, Wyndham Worldwide Corporation, X--ray Optical Systems, Inc., Xerox Corporation, Xerox Corporation, Xilinx Incorporated, Yamaguchi Cable Vision Co.,ltd, Yaquinto Printing, Yon Lew, Zuckerman Spaede

Monday, June 22, 2015

We NEVER Stop Thinking About YOU

"As you see, we NEVER stop thinking about YOU and what needs to be done in order to love what we do do each day and to be excited about being a part of the FSO journey."

Good Morning Folks,

It was a great Father's Day weekend in NYC!  The sun finally shined, people were smiling and having fun outdoors -J  Hope your weekend was just as nice, the official start to summer 2015!

Growing our folks is my legacy. My care. And my passion

As you know, we're all about making the Hospitality service, a seamless experience every single day. 

My team takes great pride in all that we do for our clients and the FSO family. Whenever, wherever and however, the FSO Team we'll always be there for you. 

  • Everyone Cares
  • Everyone Inspires
  • Everyone Leads
  • Everyone Is Aligned
We have the right people, with the right skills, in the right positions.


Gratitude is an emotion so powerful it can transform ones mood from darkness to healing light and renew our zest for life.

Being grateful is an attitude of deep appreciation for the realities that surround us "moment to moment"...each day of our life.

At last week's management meetings, I had the opportunity to meet with one of our rising stars and I was discussing with him what “SMILES AT YOUR SERVICE” really means. For me, it means for us to provide our clients - “SERVICE WITH PASSION”. 

Our customers are an investment and we need to maximize our return. The investment starts from Day One when the sales team makes the first contact and then continues through the sales cycle, implementation, life of the contract and the most important phase – renewal so that the customer remains with FSO. 

==> SMILES AT YOUR SERVICE: - How we provide service with passion: 

  • We speak to our customers on a daily basis, we're cheerful and simile at them – (frowns use 72 muscles which a smile take 14!) -J
  • We listen to our customers to find out what they really want.
  • We do things the way customers expect them to be done.
  • We train our team members to provide service the FSO way, create the FSO service experience for our clients!
  • We're always on time for our customers, and if we are going to be late delivering service, we call the customer and explain the reason for the delay.
  • We should always be our customer’s first choice.
  • We add value. We provide our customers cost saving or process improvement ideas, help them through implementation and always want them to look good in front of their superiors. 

==> How real leaders act:

  • They develop a positive mental attitude and let it be seen and felt by others.
  • They always speak in a carefully disciplined, friendly tone.
  • They pay close attention to someone speaking to them.
  • They are able to maintain their composure in all circumstances.
  • They are patient.
  • They keep an open mind.
  • They smile when speaking with others.
  • They know that not all their thoughts need to be expressed.
  • They don't procrastinate.
  • They engage in at least one good deed a day.
  • They find a lesson in failure rather than brood over it.
  • They act as if the person they are speaking to is the most important person in the world.
  • They praise others in a genuine way without being excessive.
  • They have someone they trust point out their flaws 

Our growth also represents opportunity for all employees to expand your horizons and responsibilities.

We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you.

We continually strive to go "above and beyond" with our clients to provide the most enjoyable experience. 

The entire FSO Onsite Outsourcing Family is committed exceeding our client’s expectations every day in every way. 

My door is always open. Whether employee or client, I want to hear what we are doing right and if there is any way we can improve.

As you see, we NEVER stop thinking about YOU and what needs to be in order to love what we do do each day and to be excited about being a part of the FSO journey. Please keep the feedback coming and THANK YOU for your continued support and commitment.

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner
Chief Happiness Officer  

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"Gratitude is more of a compliment to yourself than someone else" 
~~ Raheel Farooq
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Monday, June 15, 2015

All In A Day's Work

"We have made some substantial promotions: We have promoted more crds and acrds than ever before. But that is only the start."

Good Morning Folks,

To help the world better understand what it is that FSO does everyday, I started a new series on LinkedIn based on kudos from the field. I call it "All In A Day's Work." 

The stories are inspiring but you'll see it's perspiration that often leads to inspiration.

==> Example 1: 
How FSO is taking care of our clients in a way they never (re) Imagined 
Re: Andrew "Despite the seemingly impossible logistics of finding space for us a week after the initial move, Andrew worked to procure 4 conference rooms and a number of offices for our team. He has also assisted us with hoteling logistics as well as general, facilities related requests and has been sensitive to the urgency related to our requests. The timing could not have been worse, but Andrew has helped alleviate quite a bit of the logistical stress." 
==> Example 2 
What's in a day's work at an FSO site? 
Consider this report from our site of the year 2014- Chicago "We have worked incredibly hard this week! Every single person goes home extremely tired and hurting in a good way. Many of us have"step trackers" and all of us log 15k+ steps a day! Many of our steps include hauling around FULL 175 gallon shred bins and open dumpsters around the office for people who need it for the clean up. In addition to having to open 3 new fully set up floors and moving 600 employees, we also have to clear 3 old floors."  
==> Example 3 
A True Eye Opener
"The amount of blood, sweat and tears to complete the tasks, was monumental. It did not go unnoticed preparing and setting up all of the three new floors to a "high" standard that we have come to expect, but also to the clean up of 3 floors. Reacting to every demand from staff and Partners all wanting something different takes perseverance. I don't know how many tons of paper left this building for shredding or how many records where sent back, but that was unbelievable. Finding things dated back to 1955, I knew we had our hands full."
Our mission as always is to LOVE OUR EMPLOYEES AND LOVE OUR CLIENTS. Every day, every member of our team is encouraged to ask themselves the same question "how am I doing against that goal" what operationally am I doing differently to wow my clients? 

As a result of these efforts I'm pleased to share incredible success stories came from the pioneering MIP class: 
  • Associates have become #2’s 
  • #2’s have become Leads 
  • Associates have become Team Leads 
  • Leads have joined the Division Leadership Team 
  • Leads and Associates have joined other client teams and service lines… 
... and ALL have been making great contributions throughout FSO, providing services at Durst, Brookfield, Tishman, IMG, Voya, HQ and the list goes on! 

We have made even more substantial promotions: We have promoted more crds and acrds than ever before. Stay tuned.But that is only the start. 

As Marilyn Monroe once said, “We are all of us stars, and we deserve to twinkle.” That says it all in our case. Everyone at FSO is a winner, and I could never do it without you.. we are family.. we are one FSO, and we are here to help one another.

The FSO excitement has never been stronger. And I am very proud of you.

Let's continue to WOW our clients! WOW our employees!  Roll out the Red Carpet! Ensure White Glove Service! Perfect professional images! Make a difference to ensure our clients Feel the Experience.

To keep reading these "All In A Day's Work" success stories, connect with me on LinkedIn.

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner
Chief Happiness Officer  

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"Whoever is happy will make others happy, too."
~~Mark Twain
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About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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