Showing posts with label taxi. Show all posts
Showing posts with label taxi. Show all posts

Monday, March 3, 2014

An Awesome Autowala: A Story of Service at its Finest

"Annadurai spends more than 5,000 to give his customers an auto ride like no other in the city, yet makes a good living. "What gives me pleasure is that people remember me and are grateful for the service I offer.""








Good Morning Folks,

I am always on alert for that skip in a step, fire in a belly and twinkle in an eye!

So when I read this story on Facebook about how Annadurai (re) IMAGINED the taxi ride, I just had to share it with you to kick the week off on an inspirational note.

Annadurai owns an Auto Rickshaw(similar to Taxi) in Chennai City Tamil Nadu, India. Similar to the other Auto-drivers he also does the same thing but What makes his auto from other Auto's is he provides a lot of things inside the Auto for the passengers/ customers… which include...

1. Free mobile battery charger
2. Watch T.V for Free of cost
3. Free WiFi
4. Free Books to read
5. Bumper prize contest for customers
6. Refer a poor child for Studies
7. And discount in fare for teachers and on special days.
8. Mobile and DTH recharge

Annadurai is now 29 Years old. His main goal is to get his customers feel happy and he needs customer satisfaction. The vehicle is WI-Fi enabled and, if you're not carrying a laptop or smartphone to connect to the internet, Annadurai will slip you a 10-inch tablet. He carries an internet dongle attached to a WI-Fi router and offers free access to the internet. "Most people who take my auto work for IT companies and I know access to the internet is important for them," Annadurai says. "It takes about half an hour to cover the distance between Thiruvanmiyur and Sholinganallur. Why waste that time?" Says Annadurai

The auto also has lots for magazines and newspapers that contain the latest editions. Annadurai spends 4,000 Rupees a month on subscriptions to 35 various news publications. There are dailies for the customers who need to keep up on the news, weekly magazines for passengers who are taking a long ride, and glossy fortnight-lies for those interested in lighter reading.

Annadurai spends more than 5,000 to give his customers an auto ride like no other in the city, yet makes a good living, taking home a profit of around 1,000 a day. "That is more than enough for a bachelor like me," he says. "I drive from 8am to 1pm and from 5pm to 11pm," he says. He charges Rupees 15 for the 11km route he covers, while other share auto drivers demand 20 for the same distance. "Money really isn't too important to me," he says. "What gives me pleasure is that people remember me and are grateful for the service I offer," Annadurai Says.

Truly powerful people like Annadurai  have great humility. They do not try to impress, they do not try to be influential. They simply are. People are magnetically drawn to them. They are most often very silent and focused, aware of their core selves. They never persuade, nor do they use manipulation or aggressiveness to get their way. They listen. If there is anything they can offer to assist you, they offer it; if not, they are silent.

Annadurai, like the beloved members of our FSO family are the real deal. I love your energy everyday. You make me proud this year and beyond.

Believe in your leaders, follow their instructions, trust your teammates and know that together there is nothing we can't accomplish. 

Have a great day and excited to start an awesome week. 



Love Life!


Mitchell D. Weiner
Chief Happiness Officer  

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Somewhere out there is a bullet with your company 's name on it. Somewhere out there is a competitor, unborn and unknown, that will render your business model obsolete… Competition today is not between products, it's between business models, and the hottest and most dangerous new business models out there are on the Web. Success and failure in the electronic age is binary; you are either one or a zero. Innovation determines who wins and who loses"  ~~ Gary Hamel and Jeff Sampler in the December 7, 1998 issue of Fortune
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About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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