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| Meet our JUST HIRED (Lucky Seven) 2014-Winners-to-be (L to R)Pat Mustico, Chad Wold, Nick Williams, Kim Padnes, Nicole Smith, Kristin Kee and Michael Fuscaldo |
“FSO truly cares for their employees and this event was proof of that. I’m truly grateful knowing that I work for a company where I have an unlimited career path. FSO indeed is the Happiest Place to Work.”
Good Morning Folks,
Following up on yesterday's post about our awards celebration last week, 2013 was a banner year for FSO, and there were several top performers who proved to be critical to our success this past year. This event was all them – the great people who make up FSO.
What really made the evening so unforgettable was seeing and hearing everyone’s stories of success and inspiration. We are in the business of fulfilling dreams, and it was clear to see that on Thursday night.
The evening commenced with a heartfelt "thank you" from meand went straight into the announcement of nominees and winners that spanned over 15 different award categories. The winner/s for each category included:
==> Associate in Leading Role:
- Started with FSO as the Informationalist at New York Magazine
- Promoted to assistant manager at DKMS last October
- Because of Joann’s exceptional work at both sites she was promoted again to EM and returned back to New York Magazine
- Worked very hard to ensure the client and the team experience is impacted everyday
- Joann is on the fast track with FSO and has her sights on becoming a director in the future
Roger Rios (Capco)
- Taken initiative to create tracking systems and spreadsheets for all inventory managed by fso
- Gone above l and beyond the clients expectations
- Does not have to be told to do certain items
- Takes the initiative and pro activity needed
- Has worked after hours to ensure client deadlines are met
- Transitioned from his 5 yr employment at PwC to his new Lead role at FSO seamlessly
- Henry leads the Facilities team @ 300 Madison (the mothership) to a level of HOSPITALITY worth its weight in GOLD
- Supports not only our PwC leadership and staff, but our own team with ease!
- Clients and leaders all love him
==> Best Fire, Skip, Twinkle:
- Perfect example of FLP - personally hand-picked and recognised by mitch for their leadership abilities and potential
- So much kool-aid that this person just needs a handle
- Amazing hyper communications that reflects our culture and has singlehandedly "infected" all their multiple sites to have the same fire, skip and twinkle
- Exudes hospitality. The perfect host, attention to detail, smile, personal and high high standards and work ethic
- Continues to build revenue opportunities and expanding sites due to delivering promise to practice.
- Instrumental in relocating Societe General to new space
- Most FLP members
- Successfully launched new Lobby/Concierge Services – French speaking
- PPP Monthly Award Winner – Qualifier for PPP of Year Award
- Secured contract increase and renewal – 2015
- Instrumental to implementation and openings in 2013 – specifically Y&R
- Field Analysis SME
- Shawn has done an outstanding job delivering the perfect client and employee experience through operational excellence
- A positive attitude towards work responsibilities, a commitment to quality in carrying out those responsibilities
- Since joining FSO this person has supported Operations, Sales, (re)Imagination Team
- Shawn exemplifies FSO’s 3P’s and they are even featured in the company video saying “you can’t fake passion”
==> Hospitality (re)IMAGINED:
- Our Master Concierge
- Leads the Hospitality Mission at Y&R
- From shoe shines, manicures, to dry cleaning to local discounts – Ben is the Go To For Everything
- Perfect example of customer service/satisfaction
- Personal Service and Vision executed – Global CEO of Y&R David Sable – Bens biggest fan
- Concierge afficianado
- Delivers perfect customer satisfaction and white glove service
- Owns the stakeholder relationships – treats every guest like gold
- Communicates with all levels of our client’s leadership daily, to move 7000 visitors and clients around in 300 Madison seamlessly.
- Works with our entire FSO team to ensure every Hoteling client is ready to their job in a clean workspace and is getting the highest quality service every day.
- He has just enough personality and patience to be loved by all 7000 folks who walk through the doors of 300 Madison every day.
- From the moment this person arrived – the words being of service has resonated through our company
- Has significantly impacted every account under their watch
- Has impacted the employee experience and client experience
- Has reImagined solutions and thinking outside the box on how we help our clients
- Has secured new headcount, services and contract renewals and increases across every client
- Inspires their teams and sites to achieve greatness and deliver outstanding Hospitality and White Glove Service
- eams have received the most Kudos in 2013
- Is a leader for us today – due solely to her desire to provide outstanding service and leadership
- Sees the future and drives the vision of FSO – Inspiring a Nation and Fulfilling Dreams
==> Excellence in Execution for Headquarters:
- Led the FSO site cut over for HR and Payroll in the Paychex cutover as if he was part of their departments
- Spoke to almost every FSO employee in the field supporting them in using the Paychex time entered system
- Hosted training meetings for the ED, EM etc… on multiple occasions
- Constantly developing professionally and taking advantage of the challenges FSO throws his way through its hyper growth
- Going to be an important part of managing our FSO IT accounts/staff as we grow this line of services, allowing me to go outbound to make it rain.
- Always ready to lend a helping hand IT related or not, the staff loves him!
- Solely built our Jersey Market
- 100% Client Retention
- Grew market through perfect process and operational execution - perfecting best practices
- Expanded business from 6 to 20+ locations
- FLP leader - hiring, training, promoting teams
- Obvious choice for promotion
- Leading our largest region
- A focused. results drive, and dynamic leader
- She is young enough to be our child so we would like to think we “raised her”
- She has secretly volunteered to play on every corporate soccer team in exchange for meetings and business - she is their ace in the hole!
- She navigates technology better than any of us “old folks” and finds unheard of accounts
- She drinks a lot of milk and therefore has a great large smile that makes everyone want to give her business….
- Billed the largest amount of revenue in her first year with a FSO as a rookie
PWC Team (Jim Caton, Denise Ngeow, Bari Klein, Christine Rainey, Clark Duverger & Ben Rydell)
- All played an integral role in closing the largest deal in outsourcing history
- A 57-city service agreement with multiple service lines
- Changed the face of our company forever
- Level of commitment to this deal could not have been stronger or more personal
- RFI and first meeting - presenting to 30+ people (we thought it was the wrong room!!)
- Site tours, cupcakes & every detail in between
- Thank you for (re)IMAGINING!! We did it! FSO in the USA
- Relentless commitment and tireless efforts to successfully deliver one of the largest transitions in the history of the industry
- Coordinated placement of over 300 staff across 57 cities over 6 weeks!
==> Passionate Power House of the Year
Societe General
- Expanded services and lead the charge in reImagining mail services
- Site leads with most FLP
- Awarded reception services which expanded to lobby/concierge and French speaking
- Completed Massive HR scanning and data validation project - Team of 4 for 4 months
- (re) Imagined and supported the move to 245 Park - all services
- Joe, Phil and team have ensured a solid and perfect Referencable client
- Expanding into more services as we speak
- Team lead the way with a fire,skip and step - leading the best client and employee experience and inspiring a nation
Denise Negow, Chief of Staff
- Promoted to Chief of Staff
- Has made the greatest impact in supporting the company and innovation of solutions that surpass the industry
- There from day one, Denise has done whatever is needed to drive the goals of the company
- Recognized by her peers as someone who ALWAYS goes above and beyond to make a difference for the greater good of the company
- Continually supports Mitch’s vision
- Side-by-side with Mitch, lighting up the nation and laying the foundation for future growth across the country, one plane ride at a time!
- Gives 101% effort in all that she does
To further inspire and drive FSO employees to deliver exceptional service with positive attitudes, Jim Caton, Chief Chaos Officer & President, gave a shout out to the "up and comers"/"ones to watch" of 2014.
The event concluded with a raffle of cash prizes, Paid Time Off days, and a brand new LED Smart TV.
If there's one thing that FSO lives and breathes every day, it's the Employee Experience. We believe that people can make or break the success of an organization. As a result, we remain laser beam focused on rewarding our hard-working, dedicated employees.
Photos from FSO's 2013 Awards & Recognition Ceremony can be viewed on FSO's Facebook page and will be featured in the next issue of FSO's monthly e-newsletter, FSO Connect. In addition, a slide show from the event is featured on FSO’s YouTube channel.
Big HUG.. this morning to all.. have a terrific day.. make it count and lets rock it out there and INSPIRE THE NATION and give the zillions of prospects out there that are using our competitor what they rightfully deserve.. US
Love Life!
Mitchell D. Weiner
Chief Happiness Officer
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The ability to direct individual accomplishments toward organizational objectives.
It is the fuel that allows common people to attain uncommon results."
~~ Don Adams (Locked and loaded!)
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