FSO: Delivering A Warm And Memorable Experience At First Touch.

"First impressions are everything and having Kelly represent us the way she does leaves a lasting impression with our guests.”

"Her smiling personality and professionalism is always shining. She is willing to take the extra step to assist greets our guests and our employees.”

“I couldn’t be happier with my decision, when I walk in the door and present this building to my customers.”

Good Morning Folks,

Your front of house is the storefront for your organization.  The first impression makers on duty must bring your brand values to life by delivering an exceptional experience. Our clients ask: “What we can do differently to stand out in the market?”

For starters, our Company Culture (Personal, Passionate And Productive) ensures that our staff is properly trained to create a warm and highly inspirational experience for your valued employees and guests.  We provide five star-white-glove front of house solutions, delivering a full range of services, including reception, switchboard, corporate concierge and office support. 

FSO's Concierge Associates are all about that first smile, service and information delivered as your organization’s ambassador.  They always seek new ways to make our client’s life better. Our strategy to constantly improve and stay ahead of the curve is not a “moment in time,” but rather a way of life. 

Fed up with the status-quo, and in search of a better Outsourcing experience, 200+ clients in 60+ cities have migrated to us for new ideas and total solutions. No other onsite outsourcing organization is as committed to leveraging the most productive combination of People, Solutions and Technology to take better care of the people, improve service, and reduce/control costs. 

From back office support to reception, FSO is a go-to group, totally invested in going "above and beyond” to assist. 

Our Innovative Services Include.

+ Conference Services

+ Digital Document Services

+ Facilities Management

+ Front Of House

+ Hospitality Services

+ Hoteling Services 

+ Information Technology

+ Litigation Support

+ Records Management Solution

+ Reprographic Services

• Security Services

+ Traditional Services

• Equipment Management 

• Mail & Logistics Services

• Messenger Services

• Records Management Solution

• Reprographic Services

If we can help you, or someone you may know of, call me personally at (212) 204-1193.

Have a GREAT Day. Love Life.

I'll be a seeing you soon.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . ..  . . . . . . . . . . ..  . . . . . . . . . .  . . .  . . . . .  ..   “His big smile and friendly hello I so welcoming. Now every day, I get that same warm hello,  regardless of how hot it is outside, and it just helps me start my day off right.”  . . . . . . . . ..  . . . . . . . . . .  . . . . . . . . . . . . . . . . .  . .

Shalaine Adams Promoted To Newly Created Regional Manager, Delivering the Experience

"It's hardly a surprise at all that you are one of our fastest rising stars. You embody the FSO spirit in everything you do and it is surely felt by everyone you encounter. Dreams do come true with FSO. Congrats!"

"Your bright smile and radiating energy is going to spread like wild fire out there. It won't be long before they declare Chi-town as Shay-town."

"Congrats Shalaine!! I knew the first time when I met you that you are a star in so many ways"

"Congratulations Shalaine! You are an inspiration, and a force to be reckoned with."

"Congratulations Shalaine- Hard work never goes unnoticed I'm very happy for you and excited about all the great things you're going to do!!!!!! I wish you continued success."   

"Congratulations Shalaine, you're where you suppose be.  I commend you for all the hard work you put forth to get where you are today."

"You're truly a an inspiration to many others. Continue much success and best of luck in your endeavors. I admire you Ms. Shalaine."

"Success comes from seeing life, your passion and golas as an unending process of trying, learning & growing. I'm very happy for you and your promotion"

Good Morning Folks,

I am pleased to announce the promotion of Shalaine Adams to the newly created position of Regional Manager, Delivering the Experience. And from the reactions of colleagues as quoted above, the whole company welcomes this move with open arms.

FSO is all about THE EXPEREINCE. As you know we have gone national, operating in over 63 cities across the USA. In Shalaine’s new role she will work with all of our teams rolling out our brand Nationwide. Shalaine will lead and assist in training, her largest percent of time, specifically around the CLIENT and EMPLOYEE experience. As well as on boarding our folks, assisting sales in presentations while continue to work with our People Solutions team; partnering with Chelsea and Missy, to set standards and EXPERIENCE training nationally. 

Prior to joining the FSO Family two years ago, Shalaine was an Executive Assistant with Canon (once owned by me) for 13 years; yes she started working when she was 12, LOL. When not a “trainer extraordinaire”, Shalaine loves to sing and dance, those of us who are here late with her on Friday nights can attest to her exceptional vocal talents! She is approaching her new position with all the enthusiasm and excitement that has made her famous throughout the FSO Nation. Shalaine will start her new role on September 2nd and will be headquartered in our Midwest regional office in the downtown Chicago loop.

“Words cannot express how excited I am to accept my new role as Regional Manager, Delivering the Experience," Shalaine told me. She also wants everyone to know...

"As I reflect back on my humble beginnings as an Informationalist; I knew I wanted to grow and further my career with FSO. I set goals and came to work with purpose & drive. I realized that believing in Mitch and the promise of a career, not just a job, was my privilege as an FSO employee!

Soon, my dreams began coming to fruition as I became a part of Future Leaders Program (FLP), and was promoted to Assistant Manager, then EM, on to Corporate Trainer and most recently Regional Manager! Today I have reached the first plateau to my newly set goals and I am well on my way!

“I truly feel that touching our employees and delivering on the FSO experience is an honor, every day I get to hug, inspire, train & motivate the greatest employees in the world, I am truly Blessed!

My experience as part of the FSO family has been an amazing; I look forward to paying it forward! I am truly honored and look forward to lighting up the nation!”  

I want to Congratulate Shalaine for this terrific accomplishment. Shalaine’s promotion is just one example of how FSO is changing the onsite outsourcing world! 

If it were not for our amazing people, our outstanding clients, our unique strategy and most importantly our love for our clients and employees, we simply couldn't have come so far! Our commitment to exceeding our client’s expectations, ensuring that every single person is the best trained and best prepared employee they can be.  This is what sets us apart!

The Best is Yet to Come! We have only just begun.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

And The Winners Are...

Meet our JUST HIRED (Lucky Seven) 2014-Winners-to-be
(L to R)Pat Mustico, Chad Wold, Nick Williams, Kim Padnes,
Nicole Smith, Kristin Kee  and Michael Fuscaldo

“FSO truly cares for their employees and this event was proof of that. I’m truly grateful knowing that I work for a company where I have an unlimited career path. FSO indeed is the Happiest Place to Work.”  

Good Morning Folks,

Following up on yesterday's post about our awards celebration last week, 2013 was a banner year for FSO, and there were several top performers who proved to be critical to our success this past year. This event was all them – the great people who make up FSO.


What really made the evening so unforgettable was seeing and hearing everyone’s stories of success and inspiration. We are in the business of fulfilling dreams, and it was clear to see that on Thursday night.

The evening commenced with a heartfelt "thank you" from meand went straight into the announcement of nominees and winners that spanned over 15 different award categories. The winner/s for each category included: 

==> Associate in Leading Role:

Joann Manigo (NY Magazine)

• Started with FSO as the Informationalist at New York Magazine
• Promoted to assistant manager at DKMS last October
• Because of Joann’s exceptional work at both sites she was promoted again to EM and returned back to New York Magazine
• Worked very hard to ensure the client and the team experience is impacted everyday
• Joann is on the fast track with FSO and has her sights on becoming a director in the future

Roger Rios (Capco)

• Taken initiative to create tracking systems and spreadsheets for all inventory managed by fso 
• Gone above l and beyond the clients expectations
• Does not have to be told to do certain items
• Takes the initiative and pro activity needed
• Has worked after hours to ensure client deadlines are met

Henry Azcona (PwC)

• Transitioned from his 5 yr employment at PwC to his new Lead role at FSO seamlessly
• Henry leads the Facilities team @ 300 Madison (the mothership) to a level of HOSPITALITY worth its weight in GOLD
• Supports not only our PwC leadership and staff, but our own team with ease! 
• Clients and leaders all love him

==> Best Fire, Skip, Twinkle:

Lissette Umpierre, North East Regional Director

• Perfect example of FLP - personally hand-picked and recognised by mitch for their leadership abilities and potential
• So much kool-aid that this person just needs a handle
• Amazing hyper communications that reflects our culture and has singlehandedly "infected" all their multiple sites to have the same fire, skip and twinkle
• Exudes hospitality. The perfect host, attention to detail, smile, personal and high high standards and work ethic
• Continues to build revenue opportunities and expanding sites due to delivering promise to practice. 

==> Leader in the Field:

Joseph Yap, Associate Experience Director 

• Instrumental in relocating Societe General to new space
• Most FLP members 
• Successfully launched new Lobby/Concierge Services – French speaking
• PPP Monthly Award Winner – Qualifier for PPP of Year Award
• Secured contract increase and renewal – 2015
• Instrumental to implementation and openings in 2013 – specifically Y&R
• Field Analysis SME

==> Promise to Practice:

Shawn Curwen, Experience Director 

• Shawn has done an outstanding job delivering the perfect client and employee experience through operational excellence
• A positive attitude towards work responsibilities, a commitment to quality in carrying out those responsibilities
• Since joining FSO this person has supported Operations, Sales, (re)Imagination Team
• Shawn exemplifies FSO’s 3P’s and they are even featured in the company video saying “you can’t fake passion”

==> Hospitality (re)IMAGINED:

Ben Rydell (Y&R)

• Our Master Concierge
• Leads the Hospitality Mission at Y&R
• From shoe shines, manicures, to dry cleaning to local discounts – Ben is the Go To For Everything 
• Perfect example of customer service/satisfaction
• Personal Service and Vision executed – Global CEO of Y&R David Sable – Bens biggest fan

Freddy Feliz (Grove Pointe)

• Concierge afficianado
• Delivers perfect customer satisfaction and white glove service
• Owns the stakeholder relationships – treats every guest like gold

Ian Rampaul (PwC)

• Communicates with all levels of our client’s leadership daily, to move 7000 visitors and clients around in 300 Madison seamlessly.
• Works with our entire FSO team to ensure every Hoteling client is ready to their job in a clean workspace and is getting the highest quality service every day.
• He has just enough personality and patience to be loved by all 7000 folks who walk through the doors of 300 Madison every day.

==> Best Experience Director:

Aida Hibbert, Experience Director

• From the moment this person arrived – the words being of service has resonated through our company 
• Has significantly impacted every account under their watch
• Has impacted the employee experience and client experience
• Has reImagined solutions and  thinking outside the box on how we help our clients
• Has secured new headcount, services and contract renewals and increases across every client
• Inspires their teams and sites to achieve greatness and deliver outstanding Hospitality and White Glove Service
• eams have received the most Kudos in 2013
• Is a leader for us today – due solely to her desire to provide outstanding service and leadership
• Sees the future and drives the vision of FSO – Inspiring a Nation and Fulfilling Dreams

==> Excellence in Execution for Headquarters:

Jonathan Shulman, Sr. System Administrator  

• Led the FSO site cut over for HR and Payroll in the Paychex cutover as if he was part of their departments
• Spoke to almost every FSO employee in the field supporting them in using the Paychex time entered system
• Hosted training meetings for the ED, EM etc… on multiple occasions
• Constantly developing professionally and taking advantage of the challenges FSO throws his way through its hyper growth
• Going to be an important part of managing our FSO IT accounts/staff as we grow this line of services, allowing me to go outbound to make it rain. 
• Always ready to lend a helping hand IT related or not, the staff loves him!

==> (re)Imagine Excellence:

Christine Rainey, North East Regional Director

• Solely built our Jersey Market
• 100% Client Retention
• Grew market through perfect process and operational execution - perfecting best practices
• Expanded business from 6 to 20+ locations
• FLP leader - hiring, training, promoting teams
•  Obvious choice for promotion
• Leading our largest region
• A focused. results drive, and dynamic leader 

==> Rookie of the Year:

Taylor Miller, Business Development

• She is young enough to be our child so we would like to think we “raised her”
• She has secretly volunteered to play on every corporate soccer team in exchange for meetings and business - she is their ace in the hole!
• She navigates technology better than any of us “old folks” and finds unheard of accounts 
• She drinks a lot of milk and therefore has a great large smile that makes everyone want to give her business….
• Billed the largest amount of revenue in her first year with a FSO as a rookie

==> Top Revenue Performance:

PWC Team (Jim Caton, Denise Ngeow, Bari Klein, Christine Rainey, Clark Duverger & Ben Rydell)

• All played an integral role in closing the largest deal in outsourcing history 
• A 57-city service agreement with multiple service lines
• Changed the face of our company forever
• Level of commitment to this deal could not have been stronger or more personal
• RFI and first meeting - presenting to 30+ people (we thought it was the wrong room!!) 
• Site tours, cupcakes & every detail in between
• Thank you for (re)IMAGINING!! We did it! FSO in the USA

==> Believe it, Deliver it Award:

Missy Adriazola, Experience Director & John DeSena, VP & GM North America

• Relentless commitment and tireless efforts to successfully deliver one of the largest transitions in the history of the industry
• Coordinated placement of over 300 staff across 57 cities over 6 weeks!

==> Passionate Power House of the Year
Societe General 

• Expanded services and lead the charge in reImagining mail services
• Site leads with most FLP 
• Awarded reception services which expanded to lobby/concierge and French speaking 
• Completed Massive HR scanning and data validation project - Team of 4 for 4 months
• (re) Imagined and supported the move to 245 Park - all services 
• Joe, Phil and team have ensured a solid and perfect Referencable client 
• Expanding into more services as we speak
• Team lead the way with a fire,skip and step - leading the best client and employee experience and inspiring a nation 

==> Carpe Diem 
Denise Negow, Chief of Staff

• Promoted to Chief of Staff 
• Has made the greatest impact in supporting the company and innovation of solutions that surpass the industry
• There from day one, Denise has done whatever is needed to drive the goals of the company 
• Recognized by her peers as someone who ALWAYS goes above and beyond to make a difference for the greater good of the company
• Continually supports Mitch’s vision
• Side-by-side with Mitch, lighting up the nation and laying the foundation for future growth across the country, one plane ride at a time!
• Gives 101% effort in all that she does

The top performers listed above received monetary awards and Academy Award like trophies to showcase their accomplishments. FSO's Passionate Powerhouse of the Year will be celebrated at a social event later this month. 

To further inspire and drive FSO employees to deliver exceptional service with positive attitudes, Jim Caton, Chief Chaos Officer & President, gave a shout out to the "up and comers"/"ones to watch" of 2014. 

The event concluded with a raffle of cash prizes, Paid Time Off days, and a brand new LED Smart TV. 

If there's one thing that FSO lives and breathes every day, it's the Employee Experience. We believe that people can make or break the success of an organization. As a result, we remain laser beam focused on rewarding our hard-working, dedicated employees. 

Photos from FSO's 2013 Awards & Recognition Ceremony can be viewed on FSO's Facebook page and will be featured in the next issue of FSO's monthly e-newsletter, FSO Connect. In addition, a slide show from the event is featured on FSO’s YouTube channel. 

Big HUG.. this morning to all.. have a terrific day.. make it count and lets rock it out there and INSPIRE THE NATION and give the zillions of prospects out there that are using our competitor what they rightfully deserve.. US

To our present and future stars, it doesn't get any better than this!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

......................................................................................

"Teamwork is the ability to work together toward a common vision.
The ability to direct individual accomplishments toward organizational objectives.
It is the fuel that allows common people to attain uncommon results." 
~~ Don Adams (Locked and loaded!)

......................................................................................

Lovefest in Full Force: FSO Stars Shine In Red Carpet Recognition

"That was without a doubt the most incredible company meeting I have ever seen. I watched the people in the room, and could see they were pumped. I saw Mitch tear up on several occasions. How many employees get to see their owner and leader, let alone see him display such emotion??? Then there is Jim out there displaying his dance moves with the employees. That was fun to watch."



Good Morning Folks,

On Thursday of last week, FSO, hosted hundreds of Associates, Managers, Directors and Executives to recognize the key players of 2013 in a special Awards & Recognition Ceremony. The event which mimicked a Hollywood awards show, featured a red carpet, acceptance speeches, a DJ and Academy Award style trophies.  

Last week's red carpet recognition gala was so awesome. Does FSO know how to celebrate or what? With over 70 nominees in attendance, it was the best awards ceremony that I can remember.. and in the spirit of complete transparency, I am not sure if I have cried that much in one night.  

I AM SO SO PROUD OF OUR COMPANY ACROSS THE GREAT FSO USA.. and to the winners of awards.

It was so special.. a night we will not forget, and in fact a night that LAUNCHES us to INSPIRE A NATION

Congrats to all the winners! The FSO lovefest was in full force and  the clapping, cheering, and dancing will resonate for many months to come. The energy, love and friendship in that room last night was awesome! We really know how to party AND dance...Wow! 

Thanks for sharing your knowledge, insights, war stories and best practices!

Congratulations to all the winners and nominees and thank you to everyone who attended and made the night so so special and unique. Not a dry eye in the house at times. 

The efforts behind making the night a top class hospitality event was clear to see - thanks to Jim, Lindsay, Aida,  all the Experience Directors, and presenters and everyone who truly made it a night to remember.

What also made it unforgettable was seeing and hearing everyone's stories of success and the inspiration it gives us to keep driving and building the FSO brand onwards and upwards across the nation.

As one tearful employee told me, "Yes, FSO truly cares for its people and tonight is proof that we mattered. We celebrated the achievements of our work, we all saw an array of emotions from tears of joy, surprised with uncontrollable shakes, overwhelming pride & acceptance and gratitude, to the man responsible for what we have and what we are right now at FSO. That man is you, Mitch. You have tirelessly worked to run a successful company which in turn made it possible for us to call FSO our home."

I am not sure where to start to respond to all the kind sentiments sent my way but to say THANK YOU, THANK YOU, THANK YOU!

The future is bright, and I promise you I carry each and every one of you in my heart and personally could not be more focused on helping you achieve all the success you deserve. 

Please enjoy the photos that follow which don't even begin to express the joy of the evening.

Tomorrow check back this space as I will recap the awards with detailed accomplishments worthy of celebration for each winner.

And See more pictures on our Facebook Page.

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Promise to Practice Winner: Shawn Curwen

Associates in Leading Role Winners: Joann Manigo & Roger Rios

Rookie of the Year Winner: Taylor Miller

Excellence in Execution HQ Winner: Jonathan Schulman

Best Experience Director Winner: Aida Hibbert

Hospitality reIMAGINED winners: Ben Rydell, Freddy Feliz, and Ian Rampaul

Leader in the Field Winner: Joseph Yap

Best Fire, Skip, Twinkle Winner: Lissette Umpierre

Our two business analysts, Karolina & Vivian

Hope Ndoci and Mitch Weiner

Tom Pategas, Kim Shephard, and Peter Marcus

(re)Imagine Excellence Winner: Christine Rainey

Missy Adriazola and Lindsay Gallagher



See more pictures on our Facebook Page.