Shout-Out Wednesday: "Oh How Lucky You Are, and How Lucky We Are!!

"I took a moment to meet Chad, our morning greeter. He was so welcoming, that big smile and friendly hello, it made me just want to introduce myself. Now every day, I get that same warm hello, regardless of how hot it is outside and it just helps me start my day off right. I wanted to let you know that Chad is making a difference in my world, starting my day off with a smile."

Good Morning Folks,

What an incredible past few days! 

The new client onboards, new hires, promotions, the excitement, and the kudos pouring in from all over the country, what a great time it is to be a member of the FSO family.  

Every day, my in-box fills up with words of thanks and congratulations from our clients expounding the great works and deeds of our employees. I can’t help but have a smile on my face as I share some of the client sentiments with you this morning.

We are truly Delivering the Experience and making FSO the Happiest place to work on the face of the Earth, as confirmed by clients and guests offering this week's kudos:

Crystal, (re)Imagine Hospitality Manager (Subject of her own story here last week)
"I just wanted to send you an email giving a Kudos to Crystal. If I ever have a question or an issue, she is always there being so helpful and with a pleasant attitude. I truly enjoy working with her!" ~~MN

Informationalist Hub, HQ

"Your front desk staff are very professional. Maria was very polite, professional and from the moment I walked in, she had a smile on her face. Just wanted to compliment because I have visited many offices and agencies where the front desk staff didn't look up/made eye contact or even responded when I said good morning or good afternoon. For job seekers like me, being welcomed with such big smile and professionalism when entering an agency is a pickup, a little light of hope :)."  (From a job seeker about her very first touch point with our own company— reception. This key service offering of ours carries the most weight. It's because your front of house is the storefront for your organization. Our team brings your brand values to life and make visitors feel warmly welcomed. We deliver high-quality visitor experiences that perfectly reflect your values.)

Capco Team

"Hello Jonathan,I just wanted to thank you and your team for all the hard work you all do on a daily basis. Your staff was very polite and helpful throughout my two weeks of ATP training at the New York office. It's been a pleasure meeting everyone and I look forward to seeing you all again in the near future. Hope you all have a great weekend." ~~ Associate Consultant - Washington, D.C./Capco

Y&R Team

"Demetrius, great job by Marlon Fogo of your team in identifying the suspected explosive device. It looked convincing to me. It was confirmed by Ann Davila that it is a cylinder computer. Attached are images of the computer as seen on the x-ray scanner and the actual computer from Apple. Great job!"  ~~Director of Security/Young & Rubicam Group  
(see my separate post dedicated to this key service of FSO that is so critical in these uncertain times. Our people are trusted with responsibility for being the first line of defense for our clients in these circumstances, we conduct company-wide interactive sessions on Ricin and Suspicious mail/package training regularly)- 

Being there for client where and when it counts: 
A slide from FSO’s all-hands seminar on Ricin/suspicious mail training, shows the complexity of the issue
and expertise that you must confirm before selecting an outsourcing partner.

Some people look at Wednesday as being just a day in the middle of the week. For FSO, Wednesday should be a time where we look at what we've done this week, and for us all to think and say "What can I do to make the rest of the week amazing? That's what our folks at sites all over America are thinking right about now.

Perhaps that is why I love Wednesdays.... because it gives everyone an opportunity to reflect upon things, and challenge oneself to make the rest of the week great!! Because the "rest of the week" is just a little bit of our future.... so what we do great today makes our future even greater!!  

To all of our employees receiving these commendations from our clients, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"Don’t live your fears, live your dreams"

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ABOUT FSO:

• The fastest growing and most successful national onsite outsourcing in the U.S. focused on 1) improving services, 2) reducing costs, and 3) giving employees  an opportunity to grow.
• We outsource functions like: Mail, Copy, Reception, Switchboard, Office Services, Records, Messenger, IT, Concierge, Front & Back Office and much more.
• 1600+ employees, operating in 60+ cities, 225+ operational sites, 98% employee retention & 100% client retention.
• We (re)imagine the ways businesses are run.

ABOUT FSO CEO & FOUNDER – MITCH WEINER:

• Pioneer of the onsite outsourcing business model.
• 20+ years of industry experience.
• Previous owner of Archer, which he sold to Canon.

VIDEO:

Brief "corporate portrait" video shows who we are and what we can do for you HERE