"I want you all this Monday morning to look in the mirror and say. I am thankful for what I have in life. I want you to know we care. We love all of you. I am always here for you. I am Always around for you. And I am always thinking of you and how to make FSO the best place too work."
Good Morning Folks,
It is hard to believe for me that 2014 is coming rapidly to a close.
Daniel Burrus said, "Give your customers the ability to do what they would want to do if only they knew it was possible."
If you think about it, this is what FSO does every day. We do this through a productive combination of people, solutions and technology.
And as the business world around us changes, we evolve too. Yet the one constant that never changes is service and the high bar we set for ourselves, then jump over every day.
I got an email from a customer this weekend which is a case in point. He writes about our folks, you folks, "They go above and beyond when they're doing their job. They are amicable in their approach & the professionalism is excellent. They are the first ones in office and last to leave, and did it all with a smile. I've never had this type of great Customer Service and experience from the Office Services department before."
See, if you’re serious about engaging the customer, you realize that the most valuable moments you have are when the customer is using your product, on the phone with you, actually engaged with you. If we over invest in that, or do what feels like over investing, we are far more likely to lead to the other sorts of interactions that we can’t buy, that we can’t control, but that we need desperately to happen.
The companies that develop a great technology, product or service and execute the right growth strategy, must also hire the right people and then forge a winning chemistry to achieve consistent success. A company that has done these things but starts to hire too many of the wrong people will slow down. Continually identifying, hiring and retaining highly talented and intelligent people is absolutely critical. We need your help to find folks just like you, the FSO DNA that makes us who we are. And we only need a few thousand across the USA. The skip. The fire. The twinkle. Meanwhile..
Love life. Be thankful. Think how blessed you are and more. Your Chief Happiness Officer is here to do all that is possible to ensure happiness including the recent establishment of the happiness team lead by Missy and many others.
In 2014 we had and continue many messages. But the important message is belief. Believing in FSO. Believing in one another. Caring about one another and being a team. Being grateful for all we have.
I want all of you, this Monday Morning, to look in the mirror and say: "I am thankful for what I have in life." I want you to know we care. We love all of you. I am always here for you. Always around. And always thinking of you and how to make FSO the best place too work.
Together we hold Hands and find the positive energy to effect our great company today and into the future but being a team that is thankful. Blessed and envisioning the greatness ahead. We have our health. We have our work family and our personal family. We have one another.
Happy holidays folks.
Hugs and kisses to your family at this time of year.
Give to others.
And help one another.
Love life and hugs all around.
Have a GREAT DAY as I look forward to seeing all of you soon.
Mitchell D. Weiner
Chief Happiness Officer
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"Thank you is the best prayer that anyone could say. I say that one a lot.
Thank you expresses extreme gratitude, humility, understanding."
~~ Alice Walker
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