Outsourcing Solutions For Financial Firms

"FSO's unique visionary skill allow us to see something that does not currently exist, not just more of the same of what you have right now, to enable your full growth potential."

Good Morning Folks,

Financial organizations face new challenges meeting regulatory requirements and managing information. FSO draws on deep experience to streamline processes, reduce back office costs, and provide better service to employees and clients.

Hear what clients are telling us: 

 “FSO’s financial solutions optimized our workflows, resulting in reduced costs, increased visibility into our processes, more productivity, and improved service.’

“Every time we ask him to support us with anything he is right there willing to jump in and help us! He always has a great attitude and excellent customer service.”

“FSO worked with us to convert documents to a digital format, resulting in reduced costs and a stronger ROI on real estate investments.”

For this reason, before you renew your onsite outsourcing partnership, consider our alternative.

FSO's unique visionary skill allow us to see something that does not currently exist, not just more of the same of what you have right now, to enable your full growth potential.

We apply a productive combination of People + Solutions + Technology to reshaping white-glove experiences and delivering five-star hospitality.

Managing an outsourcing initiative is challenging. Doing so with the wrong partner is nearly impossible. More than just deliver the outsourcing you are accustomed to, we can elevate the employee experience and office services in general around the firm. It doesn't hurt to look.

To reserve a no-cost, no-obligation, comparative analysis, click on the RSVP button, or call me personally at (212) 204-1193.

Have a GREAT Day!

Mitchell D. Weiner

Chief Happiness Officer  

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“Keep away from those who try to belittle your ambitions.
Small people always do that, but the really great make you believe that you too can become great."  ~~ Mark Twain

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Throw Back Thursday: In The Struggle For Cell Phone Survival, As With Any Business, Only The Fittest Win

"Change is Good. You Go First, Because somebody's gotta win. It might as well be you."

Good Morning Folks,

"Innovation" is one of those buzzwords you hear all the time. 

I believe complacency is when innovation ends. The advantage every business has, but few in our industry leverage to the advantage that we do, is the ability to innovate and reinvent. So many great companies lose their edge and end up playing catch-up until they're obsolete. That’s not going to happen here.

Dramatic paradigm sights are occurring in every industry, YOUR industry because traditional barriers to entry don't exist anymore. If you don't think a new era of change and creative destruction isn't headed to your door step, you are sadly mistaken. If you want to be on top, you have to look at innovation in a new, interactive way. You have to believe it is worth coin, its worth doing wrong. You have to be willing to try your model, test it, innovate around it, get out, screw up, and then do it right. You have to understand that speed is everything in an electronic realm because you can fix mistakes before anyone realizes that mistakes were made.

We are facing the biggest transformation the way business is conducted since the industrial revolution. If you are willing to innovate, you are taking steps towards crashing your competition.

Just look how the today's "Throw Back Thursday" photo depicting the short history and rapid advancement of cell phone technology.

As an owner and CEO, I am keenly aware that rapid change in business and technology is the “new normal.”  The only way for our company to survive, let alone thrive, is to continuously reinvent and redefine— everything.

This means we can’t go backward, and we can’t stand still. We can’t rest on our laurels and we can’t keep doing what we’ve always done — even if we are doing our best, we need to keep doing it better.

Because at FSO, we never stop rethinking, refreshing and (re)IMAGINING a better future for our clients. 

Yesterday away a case in point. Yesterday at FSO was a great and fantastic day sitting the standard for innovation and perfection in everything we do. 

Over the past weeks our teams have received an amazing shot of passion, inspiration, tools and content supported by the  entire leadership team. We're focused on how to ensure consistency and execution across all of our site openings. 

We are doing some very out of the box and special things for our newest clients and I look forward to sharing our successes in future.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"In the struggle for survival, the fittest win out at the expense of their rivals because they succeed in adapting themselves best to their environment." ~~ Charles Darwin

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Ted Tuesday: Rana el Kaliouby: This app knows how you feel -- from the look on your face

"By humanizing technology, we have this golden opportunity to (re) Imagine how we connect with machines, and therefore, how we, as human beings, connect with one another."

Good Morning Folks,

If you watch TV you've probably been seeing those public service ads encouraging everyone to put their phones away at dinner and on Sundays so we can all have some good old fashioned human interaction. One example is Dixie®, a Georgia-Pacific brand and the leader in disposable tableware and other conveniences for busy families, who announced the creation of a social movement called “Dark for Dinner.” The movement, which launches on June 14 and will take place every Sunday for six weeks, is designed to encourage families to focus on the present and to “Be More Here.

Maybe you've even experienced having to drop your phone in a basket so you can't be tempted to look at it during a dinner or meeting. A commercial making the point titled "A spoken word film for an online generation" goes like this:

Our emotions influence every aspect of our lives — how we learn, how we communicate, how we make decisions. Yet they’re absent from our digital lives; the devices and apps we interact with have no way of knowing how we feel. 

But in todays TEDTalk, Scientist Rana el Kaliouby aims to change that. She demos a powerful new technology that reads your facial expressions and matches them to corresponding emotions. This “emotion engine” has big implications, she says, and could change not just how we interact with machines — but with each other.

Our emotions influence every aspect of our lives, from our health and how we learn, to how we do business and make decisions, big ones and small. Our emotions also influence how we connect with one another. We've evolved to live in a world like this, but instead, we're living more and more of our lives like this -- this is the text message from my daughter last night -- in a world that's devoid of emotion. "So I'm on a mission to change that," says  Rana. "I want to bring emotions back into our digital experiences." Have a look.

So as more and more of our lives become digital, we are fighting a losing battle trying to curb our usage of devices in order to reclaim our emotions. So what Rana's trying to do instead is to bring emotions into our technology and make our technologies more responsive. She wants those devices that have separated us to bring us back together. And by humanizing technology, we have this golden opportunity to re imagine how we connect with machines, and therefore, how we, as human beings, connect with one another.

Have a GREAT Day,



Mitchell D. Weiner
Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

ABOUT CHIP KIDD
Chip Kidd is a designer and writer living in New York City. His book cover designs for Alfred A. Knopf, where he has worked nonstop since 1986, have helped create a revolution in the art of American book packaging. He is the recipient of the National Design Award for Communication Design, as well as the Use of Photography in Design Award from the International Center of Photography. Kidd has published two novels, The Cheese Monkeys and The Learners. A distinguished and prolific lecturer, Kidd has spoken at Princeton, Yale, Harvard, RISD, and a zillion other places.

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

Introducing A New Title With The Same Laser Focus On Pleasing You: Business Operations Manager

"I recall the Experience Service Extraordinaire banner which states “You say jump, We say how high?” These are the words that need to go through everyone 'sbrain when dealing with our clients."

Good Morning Folks,

Welcome to 2015 where we at FSO are focused on a very clear business model of People + Solutions, + Technology with greater energy, investment, smarts and focus than ever before. 

We have had an outstanding start the year…. Recognition… Management Meetings.. goals and objectives for 2015, new focus on site staff, field ops focused like never before on owning the client, new messaging (including spelling out FSO= Future State Outsourcing), and loving the employees and much much more. 

Look out to 2015!!!  Where you can count on us to show you new possibilities, new revenue and all the happiness and peace of mind you’ve come to expect from FSO.

But today I wanted to focus on our decision to retitle our field management, those folks responsible for the ultimate success of your site to Business Operations Managers and their bosses to Business Operation s Directors.

Boston's Jonathan Ramos, a Business Operations Manager at IMG explains:  

My name is Jonathan Ramos and I manage one of our national client sites - IMG. With over 8 years of outsourcing operations experience, I was recently recognized in our annual awards as an Experience Manager of 2014  and I wanted to share with you all what I see the true new role of a Business Operations Manager is.

What is a Business Operations Manager?

A Business Operations Manager is an FSO employee whose responsibility is to manage an operation for a client as if it was their own. A BOM owns their operation and is always looking for ways to run their businesses the most cost effective and efficient way possible while offering value add services. AS BOMs we must increase recurring income and increase value of our services and staff onsite.

A situation at IMG showed the true need of a strong Business Operations manager. IMG recently went through management changes and needed to ensure their sites exemplified synergies amongst their service lines and wellness program. Within 1 week, we were able to establish a vendor relationship with one of the preferred FSO  vendors. I reached out to the ED’s and obtained information in regards to vendor relationships FSO currently has. Angel Negron sent the info with-in minutes. We were able to increase recurring income while providing savings to our client. These savings secured the income and value while ensuring the client that we have their best interest at heart. A strong BOM needs to take ownership and be able to go above and beyond but also use the resources available to them..

A BOM’s responsibility is take on as much as possible. This will assist in growing and transitioning into a future role. As an FSO BOM I began identifying talent on my time off and handing out my business cards. All employees at IMG are also trained to contact me with issues before escalating to corporate in regards to benefits and payroll in case I am able to assist immediately. I recall the Experience Service Extraordinaire banner which states “You say jump, We say how high?” These are the words that need to go through everyone brain when dealing with our clients. BOMs empower their teams while maintaining a positive mind set. We understand client satisfaction and use our resources to ensure it excels their expectations. We create a game plan and attack immediately before our competition can even process the ideas we are putting out. All BOMs lead by example and are always aware of their energy and enthusiasm. Our energy is what fuels our staff in order to impress our clients. And we do all this with a big smile.

Think about our great company. It all starts with new logo activity. Our presentation team of the sales force and many others is simply unmatched. 

Our People Solutions team that supports our field organization is bigger and better than ever before and ready to get out there an help all the teams. 

And our ops team. Well they are on fire. Delivering service like never before. And THANK YOU HQ.  We appreciate the hard work. Long hours and the solidifying of our policies, process, technology and more at HQ to ensure we are the best machine possible for our clients.

As Business Operations Managers, please OWN your sites and own them for our clients and for FSO. We need to perform this daily and as we say in our daily huddles “It’s not only today, but every day.” 

Following the role of a BOM will ensure success and a clear vision to 2020. 

Lots of great things ahead. We are blessed with amazing people. We have work to do but what company does not especially since we are still in start up mode if you will. 

Love life. Love your staff. Love your clients and love the prospect. Have everyone feel it. 

Enjoy. Stay warm and stay in touch. 

Have a GREAT DAY as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

   

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POSSIBILITY:

"Give your customers the ability to do what they would want to do if only they knew it was possible.” 

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Law Firms: It's Time to Explore A Better Outsourcing Alternative

"Savings come not just from eliminating each $900 lateral file, but also from freeing up Class A office space formerly used to store paper in order to be sub-leased for tens of millions of dollars per year." 

Greetings,

There is a new shift in understanding the real value outsourcing can bring to an organization for innovation, or in other words, to gain additional revenue. 

If used strategically outsourcing can become a leverage that can help use new resources for new projects and help drive growth. 

You owe it to yourself to engage competition before renewing an outsourcing contract. The worst that can happen is, even if you maintain status quo, you’ll have stretched your existing vendor to a new level of thought.

Can your incumbent do this?  

 

==> Offer new ideas instead of more of the problems you hired your vendors to solve

==> Give you access to operational expertise, service lines, resources and capabilities you may not possess

==> Leverage new technologies with revolutionary impacts and widespread benefits

==> Deliver better service at lower cost

At FSO, we (re)IMAGINE a productive combination of people + solutions + technology from the inside out. Not only to offer a better business service and to wring more costs out of operations, but also to create a surrounding experience that wows you at every touch point and can't be duplicated. 

 

What Customers Are Saying:

"They have done well by us. People show up and work gets done.The help desk changed to oursourced model is very successful."

 

"We are convinced the did the right thing and picked the right company. Things are getting done that were overlooked before, because we have the manpower and expertise that was lacking and, as a result, improvements are being made all the time."

 

"They are proactive, like a breath of fresh air. They're well dressed, presentable, and....cheaper!"

Take the time to figure out a switch is right for you and your project. You may decide it’s not- in which case you just saved yourself a TON of time.

Call me directly at 212.204.1193 and I will be glad to speak with you directly.

Have a fabulous day filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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“If you want something new, you have to stop doing something old.”

- Peter Drucker

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What Have We Done For Law Firms Lately?

 

At Weitz and Luxenberg

Turning a expense burden into a profit center: We recently completed the largest and most successful document conversion in the New York area, migrating over 35 million pages to electronic format. Savings come not just from eliminating each $900 lateral file, but also from freeing up Class A office space formerly used to store paper in order to be sub-leased for tens of millions of dollars per year

Shift Happens. Starting Now.

"We live and work in difficult times. Today, change is everywhere, competition is fierce, and windows of opportunity slam shut before they’re even fully open. You've got to lead or be trampled. And, after months of strategy sessions and careful planning, lead is exactly what FSO intends to."

Good Morning Folks,

I hope you are as rested and relaxed as I am after a long holiday break and ready to plunge head-first into 2015 with all the passion, enthusiasm and quest for success that we aspire to.

One of my favorite  bloggers, Seth Godin, served his short but pithy messages to over 3 million folks last year and got enough accolades to have his most popular messages reprinted by the New York Times. That alone shows you a shift in media, a shift in thinking and a trend which ushers in this New Year in general— Shift, change or get out of the way.

We live and work in difficult times. Today, change is everywhere, competition is fierce, and windows of opportunity slam shut before they’re even fully open. You've got to lead or be trampled. And, after months of strategy sessions and careful planning, lead is exactly what FSO intends to.

One of Seth's final posts of 2014 was titled "Used to be." He reasoned:

• This hotel used to be a bank. 
• That conference organizer used to be a travel agent. 
• This company used to make playing cards.

"Used to be," is not necessarily a mark of failure or even obsolescence. It's more often a sign of bravery and progress.

At FSO we are we are fired up and ready to step up our operations and deliver better services that have substance, an impact on the bottom line, operational and strategic smarts.  2015 at FSO are focused on a very clear business model of People + Solutions, + Technology with greater energy, investment, smarts and focus than ever before.

Technology and business are evolving faster than your ability to adapt. "Used to be," counts for less and less. Therefore, 2015 will be all about Possibility: The ability of Outsourcing to support any and every strategic business need.  Our caring and supportive employees are here to provide unlimited value add services to help you gain additional revenue.

We express this in three simple buckets People + Solutions + Technology. 

+ People

People have always been our strength and focus and remain the foundation upon which to build every service offering. Our strategy is straightforward - we team the latest technologies with a highly trained, motivated, team oriented, passionate people who care about delivering the FSO Experience and doing a great job for our clients. We will stand out from the crowd with the most comprehensive training, awards and recognition programs in the industry and will be the happiest place to work. FSO’s employees will always have that “twinkle in the eye, skip in the step, fire in the belly,” which ultimately results in exceptional service delivery. 

+ Solutions

Outsourcing is increasingly considered to be a strategic decision. By pairing People + Solutions + Technology, FSO is adding real innovation to outsourcing to deliver value added services and gain additional revenue. Outsourcing is no longer just about saving costs. FSO provides operational expertise, service lines, resources and capabilities many companies do not possess and we are committed to challenging our clients to open their minds to the world of possibilities in the strategic and tactical running of their business.

+Technology

New technologies can have revolutionary impacts with widespread and unexpected benefits. But how technology adds value to the people solutions and advice we provide is what sets FSO apart. With the introduction of BlueSky Solutions, powered by Salesforce.com, we have many unique offerings in the market and competitive advantages which delivers a unique level of strategic support and advice for our clients. While we are partners, we are always thinking about how technology can drive out costs and cycles, and make visibility, transparency and accountability a real time event.

FSO has dedicated significant resources in order to further support the growth and expansion nationwide. But we could not make the shift without a strong leadership team who collectively has hundreds of years of onsite outsourcing experience, having created hundreds of thousands of new jobs and solid solutions that have provided decades of success to tens of thousands of organizations.

FSO is all about engagement with our clients and becoming part of your business family. Our leadership team’s experience and ideas have come from the streets and not from behind a desk or from sitting in board meetings with endless graphs full of “why nots.” Our leadership team is out in the field with you - our clients – listening, impacting and improving the services we deliver every day. In addition to our proven leaders, Our Future Leaders are truly one of our greatest assets. Our mission with Future Leaders is develop business leaders across the FSO enterprise.

My commitment is to be out in the field amongst our employees and clients every single day to ensure that his personal touch and commitment to them is being felt and experienced by all. 

Every account we've won and in growing the business so rapidly in just 60 months was a client of someone else who let them down. In this economy, bigger conglomerates look to cut costs, but make a big mistake when they skimp on training. By neglecting to properly and consistently train their folks, our competitors have opened the door for others to eat their lunch.

Training is OUR competitive difference, and folks from all walks of the company are taking advantage of it. We couldn’t be more excited with the well-deserved promotion of Missy Adriazola to lead the charge. 

As technology continues to move faster and faster, rapidly innovating companies will find that trustability and management accountability will become indispensable. Moreover, when it’s not your core competency  it’s vital to have someone else managing it who knows how to hire and train in that type of role.

FSO's surge in growth and expansion throughout the United States has been largely driven by market and client demands. Our clients are asking us to grow with them. As they expand, they want FSO by their side. Leading that charge is Jim Caton.

Hospitality is Jim’s DNA. He has perfected the art of working closely with our national clients and our onsite teams in the field and remains highly engaged with every aspect of our client’s operations. Jim is tasked with expansion, while overseeing and ensuring service extraordinaire for existing business.

Operational best practices continue to be our greatest asset. Accordingly, Bomsi Billimoria joined FSO as Chief Operations Officer (COO) and our Executive Leadership Team (ELT) to apply his first-hand client-side insights working among 160,000 employees and $2 trillion in total assets! Bomsi reports directly to Mitch and is responsible for all of the tri-state operations and staff. 

In a day and age when technology carries equal weight in relevance to people + solutions, Our Chief Information Officer, Thomas Pategas, provides a unique level of strategic support and advice for our clients.  Not only does our CIO provide unbiased hardware and software recommendations, but he also has the strategic experience to ensure our solutions are in line with our clients overall IT device management, strategic goals, and budget. HE is always thinking about how technology can drive out costs and cycles, while making possible for you what was not possible before. 

While we are partners, we are always thinking about how technology can drive out costs and cycles, and make visibility, transparency and accountability a real time event.

We appreciate and value your trust last year - we are blessed to have such loyal customers.

Look out to 2015!!!  Where you can count on us to show you new possibilities, new revenue and all the happiness and peace of mind you’ve come to expect from FSO.

Have a GREAT DAY as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

   

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POSSIBILITY:

"Give your customers the ability to do what they would want to do if only they knew it was possible.” 

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