"It was our good fortune to partner up with such good people who share our values and work ethic. The many successes we had here so far are all due in part to the excellent team work contributed by Phil and his team. My best wishes to you all and our sincerest thanks to you for your expertise & kindness."
Good Morning Folks,
I was very fortunate to attend and be part of something amazing, at ALA Nashville we continue to make our FSO brand the greatest our industry has ever seen!!!!! I wanted to congratulate the Nashville team. You represented my company beautifully. I enjoyed my time with each of you very much. We learned a lot. We bonded a lot and we have seen how the FSO brand is gaining traction and how disappointing our competitors are. The FSO takeaway from the administrators visiting our booth was:
Everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.
We have won and continue to win because we make everything PERSONAL – this is what attracts great talent to FSO, and why prospects have chosen FSO and why our clients retain us – not because we have are trying to push equipment and not because we are this massive bureaucratic organization that moves as slow as a snail.
People want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.
Hear it direct from our client's mouths:
Demetrius, Y&R (2 Kudos in one month)
"I just wanted you to know that Demetrius has been a great help with my move – and as I mentioned to Marianne, he is a true professional, always happy to assist us, does a thorough job (and quickly) and always with a smile. He keeps the Solutions Center in “tip-top” shape and you can tell everyone respects him. You are very lucky to have him on your team. “Go Demetrius! Yea, Team!”"I couldn’t agree more, Demetrius is a consummate professional and always willing to help out. And, he does a great job managing our FSO team here at 3CC."
First Republic Bank Team
"I am so proud of the achievement you guys made in such a short period! I am confident that we can continue to move forward. Great work!"
Miranda, Moses & Singer LLP
"I wanted to take a brief moment to recognize one of your temp employees Miranda . She has done a superb job, is always willing to help, her computer skills and her work ethic are fantastic. She is always willing to assist and her work is always done professionally, on time and error free. Most of her time is spent assisting the Marketing department, especially with events and attorney bios. But there are many times she will assist Reception, Records or even with document reviews with the attorneys. She asks great questions and always follows through to make sure her assignment is completed to the satisfaction of everyone. She is a model of the FSO culture and embraces the Passion, Productivity and Pride in herself, her job and her company. I just wanted to pass along some good news and I know you love to receive these notices about your employees."Victor, IMG (2 Kudos in 1 month)
"I just wanted to send a note about Victor Pena. He’s been a tremendous help over the past year-plus. Like, truly excellent at his job. He responds virtually IMMEDIATELY to requests, and I can’t remember a single instance that I didn’t get the desired outcome.
Most recently: last week, I had an issue where my assistant put in the wrong address on a very important document to be sent to China. My Chinese counterpart never received the document. I sent Victor an email on Thursday at 10:00 pm (yes, at night), not expecting a response until the next day. But by 11:00 pm, Victor had called Chinese UPS and figured out the issue with the address and got the document re-routed. (To be clear, the initial address mistake was not Victor’s fault but mine/my assistant’s.) This was just one example of Victor’s tremendous work. I’m extremely happy that he’s around, and it’s been a great pleasure having him work with us. Thank you for sending my package. You play a key supporting role that allows me to do my job most effectively. You’re the best!"Shirley, FSO
"Here is a shout out to you. YOU ROCK!!! You are one of the most generous directors I have ever worked with. Your acknowledgement means a great deal. It feels amazing working in your positive environment and under your management. It is indeed a great opportunity for individuals like me."
Phil, Societe Generale
"I wanted to extend kind words and praise of excellence to Phil. We're long overdue with this note to you, as we're still getting settled into the Park Ave site since arriving from the former Newedge.
"From our first day, Phil was one of the first people to greet us. He politely explained the services of his department, introduced us to his staff, and took us around the floor to show us key locations. He has a polite and friendly demeanor and is extremely well versed in his tasks at SG. He treats us as though we had already been here for many years before and continues to make us feel welcome. This note includes the other members of his staff - everyone each so wonderfully aligned with the commitment, dedication and spirit of the Firm. The way it should be. It was our good fortune to partner up with such good people who share our values and work ethic. The many successes we had here so far are all due in part to the excellent team work contributed by Phil and his team. My best wishes to you all and our sincerest thanks to you for your expertise & kindness."Instinet Team
"Team- I wanted to say thank you for your efforts in a successful desk move. We appreciate the weekend work and the attention to detail in making it a smooth event."
Erica, PwC Boston
"Erica has taken on a new task of Training rooms on the 11th floor and she is doing a fantastic job with her new role. Clients on the floor have noticed her great attitude and hard work ethic. Erica is working diligently to ensure that the 11th floor training rooms are a success. She is going above and beyond with her new role. Training rooms are a very busy task to handle and she is doing awesome. I am excited to see her flourish in this new role and she clearly displays the FSO skip, fire, twinkle and WOW!s the client!"
Charlene & Kelsey, PwC Philly
"A Shout Out goes to our Records team here in Philly. Charlene and Kelsey both worked tirelessly to clear out the Temporary Check-in shelf and have literally moved mountains (of files). They worked closely as a team and demonstrated what it is to keep the client in mind and deliver the best possible service to our client and our Team."
Mike, PwC 300Madison Security
"Mike has been extremely diligent and efficient in making the transition to the new JLL service request system. He has garnered high praise from our biggest client and has enabled clients and co-workers to continue a smooth and seamless operation."
PwC Los Angeles Team
"The entire team deserves a SHOUT OUT for the hard work and dedication they gave for the Tax Mobile Hoteling. As part of this initiative, this team worked early and stayed late over the weekend and was responsible for cleaning whiteboards, emptying file drawers, stocking supplies, moving monitors, replacing pc chargers, wiping and cleaning workstations and offices. It was a tremendous effort accomplished by the TEAM, as one. We had staff working long hours – even late evening hours - and we couldn’t have done it without them."
Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.
Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.
Have a GREAT day as I look forward to seeing all of you soon.
Mitchell D. Weiner
Chief Happiness Officer
Chief Happiness Officer
..................................................................
“To lead people, walk behind them.” – Lao Tzu"
..................................................................
No comments:
Post a Comment