"It’s refreshing to see a young man with a strong work ethic and a great deal of maturity. Never late, always early, perfect attendance, great customer service and over exceeding service excellence."
Good Morning Folks,
Following is client feedback about our team members who have been caught delivering the WOW! They put their hearts and souls into putting their best foot forward every day to deliver a superior client experience that cannot be taken for granted.
Here's why:
I cannot imagine working for a competitor. I cannot imagine talking about people solutions while working for a competitor. I cannot imagine trying to explain the de-motivated, unengaged staff if working at a competitor. I can’t imagine not getting the support from my management team if working at a competitor. I can't tell you how many people we've hired who worked for competitors just a short time ago and they will tell you they can’t imagine being there.
By contrast, as you see from the kudos below, we have a great company with a laser focus on people. We have great management in the field backed by superior reward and recognition programs. And we can boast what most of our competition's executives can't:
That I literally get dozens of compliments like these below about our staff from clients each and every day. And clients who switch to us from the competition tells us this too. One executive at a major law firm remarked, "They save time, money and effort. They are way different than our previous partner in the way Mitch runs a client-centric business and we are looking forward to getting back to that."
"I wanted to take a moment to give some much deserved compliments to our own Matthew. I would like to nominate him for Spotlight Tuesday, Kudos, and a Nobel Prize for Hospitality (if such a thing exists). : ) He is FANTASTIC!!!! His willingness to assist is stellar and his help is very much appreciated. He does what needs to be done to accomplish work. He has a wonderful attitude. It’s refreshing to see a young man such as Matthew with a strong work ethic and a great deal of maturity. He is an indispensable asset to this company and will soar to great heights throughout his career. Thank you for everything you have done to assist here in Boston Matthew. Please don’t go back to New York!"
Jamie- McCarter English (Newark)
Hi Jamie, I just wanted tos ay thanks for you help troubleshooting. I thought about how waiting for a bar code change can be a pain. The documents we use are pretty awkward to use to create the bar codes. We have a method built-in to receiver, frankly not quite as pretty but they function great and they’re easy to create. I am attaching the documentation on this feature in case you find it useful. You can even print out just the bar code for people (one or more) on the Zebra printer and stick them on a sheet of paper. Thanks!
Miguel – McCarter & English (Hartford)
Miguel was working on a scan project that was not going very well. Miguel set the settings on Job Build, the paper was very old and kept jamming in the copier. Once the copier jams you have to start over from page 1. Miguel took it upon himself to stay passed his scheduled work hours off the clock to complete the project for the client. The client was very thrilled that he did that.
Carlos & Occasion- Brookfield Vesey Street
"Just wanted to thank you and your team for the great service you have provided in Leroys absence, especially Alfred."
Jay- Caplin & Drysdale
"Awesome work Jay!! That's the energy I'm talking about!! Nothing like taking the information from our huddles and applying them! True (re) imagination "
David- Burns & Levinson
"I’ve been working with David the past couple of days for a client who is using our MPR for most of the day. He has been extraordinary! He has asked questions, followed through and has taken the initiative to let me know what is going on throughout the day. Great job!"
Dominique- FSO Executive Assistant
"Hey Dominique! Thank you so much for not letting me switch my hotel last week. LOL!! It is such a nice hotel and I wouldn't walk a half mile in this heat for anything!! It is the worst heat I've ever felt so I would have had to take a taxi to the Fairfield anyway. You are the best!!"
Ray & Jessie- ASME"Never late, always early, perfect attendance, great customer service and over exceeding service excellence. Working together is their secret! They possess personality traits that can’t be taught. For instance, the resolve challenges on their own! Plus, they’re both charming!!!"
"Israel has helped me on numerous occasions to create recruiting materials, delivering awesome quality for our brand on campus. He's always quick to respond when I ask for help, has a positive attitude, meets deadlines, and has good suggestions when I need input on the best way to create an item. He is a fantastic resource and they continue to look forward to working with him."
Adrieanne- PHD
“Adrieanne Valentine is fabulous! And definitely a keeper. She really thinks about what she's doing and analyzes it and asks the right questions....love the attention to detail!” way to go Adrieanne!!
I wanted to take a moment to thank our clients for recognizing the great work our folks do. This is a great time to be at FSO. We have an amazing company and a powerful message to share how we are enabling our customers to (re) Imagine new possibilities and with our help, make them real.
To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!
Have a great day and thanks for being a part of our amazing journey.
Mitchell D. Weiner
Chief Happiness Officer
“If you want happiness for an hour—take a nap.
If you want happiness for a day—go fishing.
If you want happiness for a month—get married.
If you want happiness for a year—inherit a fortune.
If you want happiness for a lifetime—help others.”
. . . . . . . . . .. . . . . . . . . . . . . . . . . . . .
No comments:
Post a Comment