"The level of service that I have received has been outstanding to say the least. He is one of those folks that you look forward to seeing and always know that he has your back and is willing to work with you under high pressure deadlines."
Good Morning Folks,
FSO entered into strategic partnerships with clients to (re)IMAGINE non-core functions including Reception, Guest Services, Hoteling, Copy/Reprographics and Records, so enabling our clients to concentrate on their core competency of creating value for THEIR customers.
In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams across the USA helps clients improve service, reduce cost and take better care of the people who help make it possible.
Today we hear directly from client management about some of the AWESOME ways our motivated, team oriented, passionate people supported them in the month of November.
Manager at Wireless giant
"Every training session with you is always a delight for me and I’m sure the rest of attendees would agree. In this particular session, I really got a lot of it I’d been reading effective time management articles lately and your training session tied it all together for her. Especially with my new position as manager of facilities in Atlanta. Great timing on FSO’s part. I needed this!"
Brian/Tyler at a Wireless giant
"I just wanted to tell you how much we appreciate Brian AKA Tyler. He has been a tremendous asset to the Canyon Pointe campus. Every time we ask him to support us with anything he is right there willing to jump in and help us! He always has a great attitude and excellent customer service."
Nikeisha, on the case for us largest professional services firm in the world, and one of the Big Four auditors...
"Hat's off to Nikeisha" for the quality work you have consistently done to help my partner, Lillian, and I book rooms, modify reservations, "brainstorm" & prepare for her events. I know this is probably something you do frequently, but it's really great to have someone knowledgeable and helpful to complete things correctly and on time, and to work professionally with us. You have been a huge help and I hope you will forward my email to your supervisor so that he/she knows you are making a difference."
From an AMLAW 200 Firm... for the work we did helping them set up an event for a non-profit client of theirs..
"Thank you so much for your help coordinating our graduation yesterday! You made my job so much easier and really helped the event run smoothly! I hope you didn’t have to stay too late with clean up."
Mary, reception at Luxury Building
"I just wanted to pass along some feedback from a resident regarding Mary at the front desk. He wanted to compliment her on a job well done a few weeks back. Apparently there was quite a ruckus after an event at VB3 and several intoxicated people were blocking the entrance to our parking garage and causing a disturbance at the back entrance to the building. The resident said while he was attempting to get into the garage he witnessed Mary dispersing the crowd and taking control. He said she did a wonderful job of managing a very difficult situation. The resident said he often sees her in evenings and she is a pleasure." Always nice to get some positive feedback! Thanks to Mary for a job well done.
Jamie- on the job at a Washington DC think tank...
"I just wanted to take a minute to highlight how talented Jamie is. I think too often we take for granted how lucky we are to have her here. As you know, we are extremely family oriented. We care about the FSO staff very much. Jamie in particular has quite the fan club here. Jamie is passionate about her job and takes it very seriously. In my opinion, her professionalism and talent have grown tremendously just in the time I have worked with her these past 10 months. It has been a pleasure to not only work with her in the Conference Center but to also get to know her on a personal level."
"Though I receive positive feedback about Jamie fairly regularly, this email is inspired by this morning’s events. A group of ours had been in one of our meeting rooms and Jamie noticed that this staff person was trying to squeeze extra chairs in at the table. Turns out, this group had grown overnight and consequently had outgrown this particular space. Jamie took it upon herself to find a larger room available. Not only did she prove that she knows how to use our meeting scheduling program efficiently and effectively (which I had never seen her do), she also moved all the tent cards, catering, and even took care of the microphones on her own – all before I had made my way upstairs at 7:45am!! She saw a challenge, she found a solution and she reacted quickly. She is a catering ROCKSTAR!"
"As soon as I got upstairs she told me with confidence what had happened. A few minutes later a member of our IT staff commented how pleasantly surprised she was that Jamie even knew how to maneuver the technology in the meetings rooms and did exactly what I would have done. Shortly after that, the staff lead for this meeting came up to me to commend Jamie for her hard work. She was so grateful that Jamie was able to think on her feet and accommodate her. I believe her closing statement was 'we all just LOVE Jamie because she is the best!'"
"She couldn’t be more right. We do love Jamie. This is just one of the many times Jamie has stepped up to the plate and handled something with ease, accuracy and professionalism. She truly deserves to be recognized for all she does, more than our many praises ACC wide."
Yoshi, working for us at the Chicago headquarters of the world’s leading independent audit, tax and advisory firm...
"Our Team managed a very important Japanese Business Professionals Event. A prospect client of GT was very impressed with the level of service we provided for them. This included staying late to provide white glove bar service for the group. Thank you for your help during the event yesterday.
"Starting from cleaning the area where we had the event and escorting the guests to our event space, then making sure if we needed anything, and we got great help even after the event while we were hanging out at the fireplace area! It was great to show our hospitality to external guests, and not only the guests but we were very impressed. We couldn’t do well like that without your help."
Stephen and Jimmy at Boston Headquarters of AMLAW 200 leader...
"I just wanted to say that I have seen a HUGE improvement to Boston Records!!! I want to particularly single out Stephen and Jimmy!!!! They are unbelievable! When you ask for labels, you get them right away! I also ask for stacks of files and I feel that the lists are shorter than ever. The requests are done quickly and efficiently."
Richard at the NJ branch offices of the above-mention AMLAW 200 leader
"Just want you to know how valuable Richard is to the IP group. He keeps the files in order and gets files whenever needed right away. The group is conducting a patent review and Richard downloaded and checked over 800 or more patents. Today he is downloading more patents for another freedom-to-operate search. The IP group keeps him very busy. He also files correspondence in the files and rearranges the files on the shelves when needed. The file room is in good order. He is very thorough and careful with work given to him and is very pleasant."
To all the FSO employees that clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the the EXCELLENT work!
From logging in the package to completing the sweep to standing up and greeting every guest coming to us for assistance with a big hospitable smile, clients can count on us because we can count on you.
All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.
I look forward to hearing more stories from our clients how our team has made a difference.
IT IS YOU that makes FSO who we are. Love Life!
Mitchell D. Weiner
Chief Happiness Officer
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"If you are not afraid to face the music, you may someday lead the band"
~~Spuk Tiding
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