Shout-Out Wednesday: High Marks For The FSO Team

"I’m very impressed with the responsiveness of this team and I really appreciate your commitment and willingness to jump in whenever needed and your desire to do whatever it takes to get the job done."

Good Morning Folks.

When a client takes the time to write about a great job and spends a moment to acknowledge something special that has been done, or from what they may hear from an end user, the individual and or the team have made that impact that differentiates us from any and all of our competitors.

Here's some feedback I received on the folks who serve our clients every day.

From Our AMLAW 200 Clients

Marcus, Ryan & Ty  – Dallas, TX

"Marcus, Ryan & Ty all received Kudos this month for consistently going above and beyond, especially in a recent after-hours emergency. Their quick thinking and response was key in this situation.They not only helped the sick person onsite but called 911 and stayed with the them until help arrived."

"An army of support snapped to the rescue this morning when I needed help. I can’t end my day without thanking this entire group for your responsiveness. That has to be the fastest conference room turnaround I have ever seen.   Many thanks."

Frank  – Dallas, TX

"Frank has done an impressive job at taking ownership of his position. His attention to detail assist in making sure that a task was done correctly. He informed the correct individuals and our client was incredibly thankful."

Chris W – Houston, TX

"Chris is an absolute joy to work with. He takes on any task asked of him with efficiency and professionalism. He is always up for helping in anything and everything he can." 

Marcus M – Dallas, TX

"Kudos to Marcus for taking the initiative and assisting in unpacking and setting someone’s new Varidesk. Marcus is always upbeat and shows a wonderful demeanor while delivering services to the client."

Nicole – Chicago

"Nicole's impact has been immediate. The site has been reorganized and kept in pristine condition. She has demonstrated amazing organizational skills and partners very well with others at the site. She has a great attitude and a sense of urgency in all that she does. We appreciate her work ethic and her willingness to support."

From The World's Largest Professional Services Firm 

Jasmine – Madison Ave.

"Jasmine not only greeted candidate coming into the office, but also made sure they were directed to the correct floor. She also made sure that the client was aware when the candidates arrived and where they could be found. Jasmine also demonstrated patience and understanding with all of the questions the candidates had."

Randy  – Madison Ave.

"Kudos to Randy for working very hard to ensure everything is in proper order on the 29th Floor. Everything from the bathrooms  to the pantry is always clean and organized.  His work is exemplary and very much appreciated by all on that floor."

 From Our Wall Street / Financial Services Clients

Chris – Algorithmic Trading

"Chris went above and beyond in tracking down a very important package at the client site. The package went missing and Chris made sure to exhaust all locations until the package was found and placed directly in the recipient’s hands. His dedication and tenacity is noted and greatly appreciated."

Orelbi – International Bank

"Oriel consistently provides great service to the client, exemplifying our company standards and qualities."

From The World's Largest Advertising Companies, NYC

Marcos – Madison Ave

"A huge thank you to Marcos for springing into action during an emergency situation at the client site. Someone fell and was injured on site and Marcos immediately assisted, bandaging the person’s knee and even staying with them until the ambulance arrived. HE is truly an example of the “All Hands In” philosophy."

Rosa & Jose – Madison Ave

"Rosa and Jose consistently go above and beyond in everything that they do. They truly exemplify the three P’s: Personal, Passionate & Productive."

Manny & Nicolle – Columbus Circle

"Great job to Manny and Nicolle for doing such a great job in helping the client during their Creative Boot Camp event. They were both very involved, engaged and delivered exceptional services and assistance."

From Our Clients In Property Management

Tiana  – 70 Greene

"Tiana goes above and beyond to ensure that the client is taken care of every day. She also takes time to pitch in and assist when she can to make sure everything runs smoothly."

At One Of The Big Four Mobile Communications Companies

Terence –  Bellevue

"Kudos to Terence for his great communication skills to the customer and he tireless work in making the impossible almost always possible."

DMarkiel, Musa, Terence & Ashton – Bellevue

"Great job to the team for going above and beyond on a high visibility project at the client site. Not only did they stay late the day before to set up but also step in the day of the event and ensured everything went off without a hitch."

From The NYC HQ Of The World's Preeminent Daily Newspaper

Re: Anthony 

"Anthony is a great asset to the site. He handles anything and everything that is asked of him with a spring in his step and a smile on his face. He also starts off every morning with reading everyone’s horoscope which starts the day off on a positive note."

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

On behalf of the entire FSO leadership team, we are committed to identifying and driving change to provide the very best experience for our clients and employees. We will continue to evolve, innovate and change with the times to ensure we are exceeding your expectations in delivering phenomenal solutions that promise to take better care of the people, improve service, and reduce costs.

To those applauded today, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

Have a GREAT day,

Love Life!

Mitchell D. Weiner
Chief Happiness Officer 

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"Too many people miss the silver lining because they're expecting gold." 
~~Maurice Setter

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Shout-Out: What I AM Hearing About FSO Staff...

"I can’t imagine how we could run without you."

Good Morning Folks,

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

Here's what we are hearing about FSO staff:

Front of House Solutions

“I couldn’t be happier with my decision, when I walk in the door and present this building to my customers.”

"She has a very upbeat, can do personality and certainly provided the support that our Chairman needed while visiting the office for meetings."

"Her smiling personality and professionalism is always shining. She is willing to take the extra step to assist greets our guests and our employees.”

"This young lady clearly takes her job seriously and enjoys what she is doing. She greets me and my colleagues every morning with a smile and "how are you today? Can I do anything for you? Do you need anything?" It means so very much to have had you there to help. It just helps me start my day off right.”

Hospitality Solutions

"They have really done a fantastic job managing our concierge experience  at headquarters, and have completely changed the employee experience from day one.”

“They continually strive to go "above and beyond" to provide us with the most enjoyable experience. I've never had this type of great Customer Service and experience from the Office Services department before."

“Her excitement and sweetness is intoxicating. I was so proud to be there and am so proud to have her and her team represent our company.”

IT Solutions

“Whether related to locating and securing a conference room, or providing a GoToMeeting, or simply providing some necessary information, they always go above and beyond in a time crunching matter.”

"The money I save on temporary help alone made switching to FSO worthwhile.”

“Having Kelly represent us the way she does leaves a lasting first impression with our guests. She displays a genuine “brother at your side” commitment!"

“We had less than a month to do what the Chairman had been planning for a year… we had a limited budget…. and a space that can be challenging… and it all didn’t just work … IT ROCKED!”

Legal Solutions

“She is a motivated, self-starter, who is incredibly responsive to our lawyers, staff and clients in a very professional and friendly manner.”

“Anything I’ve needed for my attorneys in the last few weeks, I get an immediate response from the front desk, and a follow up call to make sure everything is taken care off."

“Richard is valuable to the IP group having downloaded and checked over 800 patents.  He keeps the files in order and gets files whenever needed right away.”

"It's well-worth the savings in the long run as opposed to having everything else just tagged and stored offsite needlessly."

Financial Solutions

 "We would like to shout out Tyler and Sarah for their consistent “can do” attitude, quick delivery on request and especially with a smile. Thank you for going above and beyond and appreciate everything they do for the two buildings."

"Thanks for helping us become one of the Crain's "Best places to work in Chicago". The impression that we have made on all of our visitors from the Mayor to our Senior Leadership has been fantastic."

Education Solutions

“Thank you so much for your help coordinating our graduation yesterday! You made my job so much easier and really helped the event run smoothly!”

"Kudos to Dianne for helping with a very urgent request and always being available for any project, big or small. Dianne truly goes the extra mile to ensure that we the best service possible."

Healthcare solutions

"She has quickly learned all of the manual TC protocols, and all of the blood isolation protocols and QC testing. I am impressed with her attention to detail and overall good nature.”

“I had an emergency request to produce oversize copies of posters, which she fulfilled in less than 15 minutes. She was friendly, polite and very understanding of my short notice request." 

“I am a scientist at whom your staff helped with an infographics/slide project for an HIV conference in Boston.  The “WOW” factor was present and well-received.”

Media Solutions

"Our COO's schedule is difficult to manage, but Ardiana went above and beyond to secure a guest office for his visit. It’s a joy to work with her.” 

"She is very charismatic and approachable. She has helped me numerous times with anything I need on the floor. Her periodic check ups help to avoid minor situations turning into bigger ones and brings balance to our floor.  Thank you very much! We appreciate your help!"

"She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable." 

“From and catered meetings and conference room setups to reception and messengers, FSO does whatever it takes to make sure our end-users are fully satisfied.”

Retail Solutions

"He went the extra mile and in doing so he saved us tens of thousands of dollars in shipping charges."

“Thank you for all of your help and hospitality this past week. You made everything top notch for all of our guests.”

Our team is committed to hiring quality employees who are trained, incentivized, and motivated. They are passionate about their purpose, excited about what they do, and you will feel like they are truly an extension of your business. We have a proven track record of reshaping our clients’ success by always improving service, controlling cost and taking better care of the people who serve them.

It’s a great joy for me to get to work every day with a team of such smart, creative, and passionate people. Know that you are all APPRECIATED!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"If the wind will not serve, take to the oars." –Latin Proverb

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Shout-Out: Cheers To Our FSO Rockstars

"Her smiling personality and professionalism is always shining. She is willing to take the extra step to assist greets our guests and our employees.”

Good Morning Folks,

Hearing feedback about some of the AWESOME ways our motivated, team oriented, passionate people support our clients is one of the joys of my position.

I'd like to share some of my favorite kudos received in letters and emails so far this year:

From The World's Largest Advertising Companies, NYC
Re: Manny & Nicolle 
"Great job to Manny and Nicolle for doing such a great job in helping during the Creative Boot Camp event. They were both very involved, engaged and delivered exceptional services and assistance."

Re: Marcos
"A huge thank you to Marcos for springing into action during an emergency situation at the client site. Someone fell and was injured on site and Marcos immediately assisted, bandaging the person’s knee and even staying with them until the ambulance arrived. HE is truly an example of the “All Hands In” philosophy."

From Our AMLAW 200 Clients
Re: Clemencia, Stephen & Demetrius  –Boston
"These three awesome employees go above and beyond the call of duty for me when there is a request or issue while always being professional, efficient and friendly."

Re: Lisa & Team – Hartford
"Great job to the team for their support and great job in support of a meeting at the client site. The team's efficiency allowed for the training session to run very smoothly."

Re: Office Services – Boston
"Just wanted to send along a belated but sincere thank you for helping me last week with my VERY last minute request to create spiral bound presentations for a meeting 'in 15 minutes'. I apologize for the urgency of the request but appreciate the team getting this done -- with a smile no less. Great job team!!!"

Re: Marcus – Dallas
"Kudos to Marcus for taking the initiative and assisting in unpacking and setting someone’s new Varidesk. Marcus is always upbeat and shows a 
wonderful demeanor while delivering services."

Re: Pat – Boston)
Congratulations to Pat Murphy for winning the Site Manager of the Year 2016.

At One Of The Big Four Mobile Communications Companies 
To: Mariel, Musa, Terence & Ashton – Bellevue
"Great job to the team for going above and beyond on a high visibility project at the client site. Not only did they stay late the day before to set up but also step in the day of the event and ensured everything went off without a hitch."

To: Terence – Bellevue
"Kudos to Terence for his great communication skills to the customer and he tireless work in making the impossible almost always possible."

 

From A Healthcare Leader
To: Martin – California Laboratory 
"Marty does a wonderful job and goes above and beyond. Last week, there were a few times where shipments came in late, and he focused on getting the job done before going on his lunch. He ended up taking lunch almost 2 hours late! He told me didn’t mind, he just wanted to do a good job! He is very committed to his job and I am very grateful to have him as a part of my team!"

To: Claire – California Laboratory 
"Claire works hard to complete all tasks assigned to her! She has the skip, fire, and twinkle that FSO looks for! Since moving up to this position, she has been amazing, and I don’t know what I would do without her!"

To: Yang  & Li Y – California Laboratory 
"Yang & Li work hard every day to fulfil the demands for end users. Even with little notice, they are able to prepare plates everyone. They do the best that they can to uphold the level of customer service that FSO is proud of!"

 From Our Wall Street / Financial Services Clients

To: Orelbi – International Bank
"Orelbi consistently provides great service to the client, exemplifying our company standards and qualities."

To: Janessa –  Big 8 Accounting Firm, Chicago
"Awesome job to Danielle for her attention to detail and noticing a duplicate lunch order. Her great customer service and quick response is truly appreciated."

To: Jonathan & The Team –  Financial Services
"Great job to Jonathan and his team for being so efficient during a client event. They all went above and being as always and the success of the event could not have been possible with them."

To: Kelly – Financial Services
"Extremely grateful to Kelly for all she does every day. From ordering food to coordinating with facilities to booking rooms, she has been a true asset to the operations."

To: Sharifa – Financial Services
"Sharifa has become the client's right hand woman. She goes above and beyond with booking rooms, printing names tags, welcoming candidates and overall logistics."

  To: Rossi – Big 8 Accounting Firm, Chicago
Congratulations from our clients to Rossi for being named Associate of the Year.

From The NYC HQ Of The World's Preeminent Daily Newspaper

To: Louis – Times Square

"Kudos to Louis for making an urgent hand delivery. His efficiency and quick action is appreciated and shows his impact in such a short time with the organization."

There are no unimportant positions in a firm, and any person (like those commended above) that is interacting with clients is contributing to the overall impression of the client's firm. All of our employees that interact with clients are carefully selected and trained. So I'd like to commend Shalaine for her incredible patience in all her comprehensive orientations and training. She is always supportive, encouraging, compassionate to her training team and students.

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"There is nothing wrong with you that isn't made worse by being unhappy. Make yourself better, by making the best of everything."

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Shout-Out Wednesday: Smart, Creative, Passionate and.. Appreciated!

"We truly appreciate your hard work, efforts and dedication to the company and our clients."

Good Morning Folks,

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

Here are what we are hearing about FSO staff:

From One of The World's Largest Advertising Agencies...

Re: Christopher

"Chris always finds a way to uplift his fellow teammates. He leads by example and has really come into his own now that he is leading the closing shift."

Re: Jaclyn

"Jackie is a super star! She is always lending a helping hand. Her help in training our recent new hire, has really shown how much she cares."

Re: Jason

"Jason has acclimated well to our site. He has taken on a lot of responsibility and been a huge asset as the holiday season picks up."

Re: Raven

"Raven has been crucial in keeping our mailroom organized and up to date. We are extremely grateful for the skill sets she has and her willingness to help the team grow. She is a delight and always has a smile on her face. She is always willing to go out of her way for us and I just can’t tell you how much happier I am at work.  It is hard to always work, but then when you work with employees like Raven, you don’t mind having to come in to work."

Re: Demetrius

"Demetrius Pelzer was a huge help a couple of weeks ago in helping us to prepare for our annual event. This day is a huge event with lots of presentations and activities happening simultaneously throughout the day. Demetrius was able to step in and assist with some of the technical difficulty during the set up. His assistance was absolutely essential in having a successful event."

From Our Clients In Property Management

Re: Carlos — Wall Street

"Carlos was a great asset in assisting to make sure that UPS was delivering and picking up packages every day from the client site. The client had previous issues in setting up and confirming this information with UPS and Carlos made sure to follow up with both the client and UPS until this was all settled."

The team at one of our prime luxury buildings celebrates Cindy’s birthday last week with a beautiful cake and a thoughtful gift.

From Our AMLAW 200 Clients

Re: Lisa & Team - Hartford, CT

"The team assisted at very big awards event in Hartford. They helped with greeting guests, checking coats, cleaning up and all the other little things. Guests truly felt welcomed and it was truly appreciate by all. They were also a great help in decorating the office for the holidays. The team was able to make the office looks absolutely amazing."

Re: Blaine — Drinker Biddle

Even though Blaine has only been with the company for a very short time he has already had a positive impact in the operations at the client site. He has acclimated very well and helps out whenever and in whatever is needed. Welcome and thank you!!!

Re: Ryan — Dallas

"Ryan’s great work has been impressive. His customer services and communication skills have been essential in getting projects and requests execute quickly and efficiently. His sense of urgency and importance are appreciated every day."

Christian & Sergio — New York City 

"Special thanks to Christian & Sergio who definitely went above and beyond last week. After the client closed for the long holiday weekend, a rush high profile request came through. Both Sergio and Christian jumped right in staying late into Wednesday night as well as working all day Friday and Sunday to ensure the project was completed for set deadlines."

Re: Andrew

"Andrew is so helpful and efficient. He jumps right in and helps in all things. He responds to request immediately and makes sure that things are followed through to completion."

At a Client in the Healthcare Industry:

Re: Yang — California  (Also our "Site of the Month")

"Yang is hard working, experienced and very knowledgeable and a great asset to us. She has been very cooperative and quite often goes the extra mile to support all project and needs."

From A Large Electronics Manufacturer

Louie & Mailroom Staff —  New Jersey

"HUGE thank you to the team lead by Louie for turning a space at the client into a functioning conference room for a large workshop that was taking place the day after. The teams quick response and efficiently not only allowed the conference to proceed as schedule but it helped avoided other logistic issues had the team not reacted so quickly."

From The World's Largest Professional Services Firm 

Re: Francis & Floor Host Team — Madison Avenue

Kudos to Francis and her team!!! Her great spirit and bright smile make working with her such a job. Her leadership skills are apparent in the way her team pulls together and attends to all who arrive onsite. Her pleasant and professional attitude have definitely rubbed off on her team and it was very apparent during last week’s Thanksgiving event. All guest were attended to with little to no wait which made the event even more enjoyable."

A huge thank you thank you to the Training Team for our amazing team building event. We built vision boards and had the best time ever! We had an amazing year with many accomplishments! Cheers to you and we are looking forward to an amazing year ahead!

Our team is committed to hiring quality employees who are trained, incentivized, and motivated. They are passionate about their purpose, excited about what they do, and you will feel like they are truly an extension of your business. We have a proven track record of reshaping our clients’ success by always improving service, controlling cost and taking better care of the people who serve them.

It’s a great joy for me to get to work every day with a team of such smart, creative, and passionate people. Know that you are all APPRECIATED!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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'"Stop being afraid of what could go wrong and start being positive about what could go right"  ~~ Zig Ziglar's New Year's Resolution

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Shout-Out Wednesday: Eager, Prepared, And Ready to Rise To Any Challenge

"Anthony always provides outstanding customer service. Anthony is friendly, proactive and always willing to help the team wherever possible."

Good Morning Folks,

Our team is committed to hiring quality employees who are trained, incentivized, and motivated. They are passionate about their purpose, excited about what they do, and you will feel like they are truly an extension of your business. We have a proven track record of reshaping our clients’ success by always improving service, controlling cost and taking better care of the people who serve them.

It’s a great joy for me to get to work every day with a team of such smart, creative, and passionate people. Here's what clients are writing to me about them:

From: The World's Largest Professional Services Firm

Re: Randy – NYC

"Randy helped a client recover items missing from one of the personal offices. Randy worked with office services and security to make them aware of the situation. Randy also followed up several days later to confirm when a resolution would be reached. He was persistent and followed up with until the matter was resolved. His valuable assistance is greatly appreciated."

Re: Joel – NYC

"Joel has been a great asset for the 20th floor. He’s been very attentive and proactive to all the floor needs. He handles all requests as urgent matters and completes all tasks in a timely manner. Well done Joel!!!"

From The NYC HQ Of The World's Preeminent Daily Newspaper

"Anthony recently joined the group in August and he has already surpassed our expectations. He always provides outstanding customer service. Anthony is friendly, proactive and always willing to help the  team wherever possible."

From Our AMLAW 200 Clients

Re: Stephen  – Boston

"Stephen has been such an asset constantly going above and beyond. Recently he was able to obtain a much needed file for an urgent matter in minutes amid a sea of files which was essential. He is a team player that can be relied on always. Great job, Stephen!!!!"

Re: Yanick  –  Stamford

"Yanick has been extremely helpful stepping in on multiple occasion and being point person at that office since the office currently does not have an office manager. She is a great asset to the office as she is always willing to step in where needed."

Re: Gil & Chris  – Washington, D.C.

"Thank you for understanding the client’s core values of customer service and teamwork and then going above and beyond to ensure that values are met."

To: Joseph – At One Of The Big Four Mobile Communications Companies 

"Joseph has provided excellent on the spot service at the client site. He resolved a need for space quickly, efficiently and with a polite and cheerful attitude. He also volunteered in helping move furniture without being asked to do so. His quick thinking and proactive demeanor was appreciated by the client immediately. Kudos Joseph!!!!"

To: Kevin & Jesse  – At Architectural Association

"Kevin & Jesse exceeded the clients expectations by taking the time to walk over a package to Fedex to ensure that the package went out that same evening even though Fedex has already picked up at the client site. They went the extra mile even after putting in a full day of work. Great job guys!!!!"

From Our Wall Street Clients

Re: Jonathan, Cesar & Andrew 

"They go above and beyond in all they do to find quick and efficient solutions. Their attention to detail and sense of urgency ensures that all request especially last minutes ones are immediately addressed and taken care."

Re: Christopher & Woody 

"Christopher and Woody was a phenomenal help in executing a special event we hosted for a Global Investing Network. They went above and beyond to help make the event so special. Numerous complements were received from the external guests about what a nice event it was, in large part because of the professionalism and welcoming nature of our team."

We get great results when we have the right people in place who have solid relationships with our clients.

To those applauded, today CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Am I not destroying my enemies when I make friends of them?" 

~~ Abraham Lincoln

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