Shout-Out Wednesday: Kudos To Our Warm and Hospitable Teams

"No other onsite outsourcing organization is as committed to leveraging a triple threat combination of People, Solutions and Technology to reduce / control costs, improve service, and take better care of the people who serve you." 

Good Morning Folks,

FSO provides a white-glove experience to your end-users and clients through a Personal + Passionate + Productive culture of hospitality.

Our well-trained and knowledgeable staff  embodies what it is to be hospitable with a customer service touch. Their contagious enthusiasm and cheerful smiles engage senses, touch hearts and start the day pleasantly for everyone they meet. 

Every FSO employee is committed to a higher level of service through: 

• Professionalism
• Discretion
• An attention to detail
• Exceeding expectations

Hear directly from clients how our well-trained staff is creating a warm and highly inspirational experience for their valued employees and guests:

From an advertising agency...
"This afternoon the building had a major power surge which knocked out all of the high rise elevators and created total mayhem in the lobby as well as on our 18th and 19th floors. Your staff in particular  Nayalee Melgar, Franklin Jimenez and Angel Irizarry all went above and beyond today to assist with the numerous phone calls from tenants that came in asking what was happening, to the notification of the entrapment and the call that FDNY was on the scene. We just wanted to acknowledge and thank your staff again for their assistance."

"Sharifa performs her job responsibilities excellently and is true 'people' person......She's help make my recent trip to our NY office flow smoothly and is a real pleasure to interact with......"

From the world's #1 consulting firm...

"Kim continues to be a very reliable liaison for the 14th floor. She continues to make her presence felt throughout the day and she does it cheerfully. I needed to reach out to Kim on an assignment that I attempted to have done without her help but did not receive any attention. This was a mailroom task. I told Kim about it and she stepped in and had my request completed in no time. Thank you so much, Kim ! ! ! Keep passing by, it's so nice to know you're around."

"Just wanted to follow up to let you know that Jovanny was extremely helpful and quite accommodating with a project I had on Friday.  It was a last minute request, and Jovanny responded without hesitation and helped to get the document done in time for the partner. It was a pleasure working with him."

"I just wanted to take a moment to thank and recognize Sharaya's efforts in going above and beyond. When I approached Sharaya with this request she informed me that Office Services nor Reprographics is stocked with these branded items. Before I had the chance to looked into other alternative Sharaya had already provided me with blank envelopes, labels and a Word template in which I could print the needed labels on. With Sharaya's dedicated help I was able to create the labels I needed and meet my deadline."  

"She is very charismatic and approachable. She has helped me numerous times with anything I need on the floor. Her periodic check ups help to avoid minor situations turning into bigger ones and brings balance to our floor.  Thank you very much! We appreciate your help!"


From a major book publisher...

"You brought the FSO energy that we’ve been missing while you were away. You were very informative and covered a lot of information in such a short time period. Keep up the great work with the training classes. My team appreciates these tools to become a better person and an FSO employee. We do BELIEVE with hard work, GROWTH is that much closer.We welcome you any time, with open arms!"

"I wanted to take the time to thank you for visiting our site today and informing us on current FSO affairs. The meeting was very informative and inviting. Would definitely like for you to come back regularly to update us on all things FSO. Thanks again and have a good weekend."

As you can hear from our clients' praise, with a twinkle in their eye, a skip in their step and  fire in their belly, our approachable and professional guest service focused teams are brand ambassadors delivering perfect service. From back office support to reception, FSO is invested in going “above and beyond” to provide you with the most memorable and positive experiences.

We provide  five-star front of house service, delivering a full range of solutions, including reception, switchboard, corporate concierge, and office support. Call me PERSONALLY on  (212) 204-1193, if we can help you at any time, in any way.

THANK YOU for all of your support and hard work…WE really appreciate it!  

Cheers FSO USA!!!!

Mitchell D. Weiner
Chief Happiness Officer

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"Love is life. And if you miss love, you miss life."
 ~~Leo Buscaglia
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