A Heartfelt Wednesday Shout Out To Our Incredible Team

"She has a very upbeat, can do personality and certainly provided the support that our Chairman needed while visiting the office for meetings."

Greetings Folks,

Here are some of the AWESOME things our clients are saying about our motivated, team oriented, passionate people:

George- NYC HQ Of The World's Preeminent Daily Newspaper

"George is a very conscientious employee that provides friendly service with a smile to our clients. He goes about his daily routine in a gleeful manner that really radiates with the team. George is a hard worker and he pays attention to detail."

Michelle & Terrence  - Mobile Communications Leader, Washington

"Michelle has been great with making sure that we always have paper for our printer/copier, in addition to other random things she has done for us. Terrence has been great with bringing us our mail and supplies, among other things. Thank you for making my job easier."

Legal Team, New York

"Thank you all the amazing staff (Dawn, Denise, Pamela, and the Mail Room Team in particular) who make this place run smoothly, and our jobs easier, on a daily basis!"

Diana, Clem, and Tim, AMLAW 200 Firm, Boston

"Once again Diana, Clem, and Tim have gone above and beyond!!  Printed lengthy docs and made 9 large black binders for our clients!  Thank you so much – you are the best!"

Michael- Law Firm

Michael recently picked up 5 banker boxes from a partner containing binders and documents.  Most of these documents had no client matter assigned to them so it would be almost impossible for us to retrieve them if they were to be sent to storage.  So in a very persistent and professional manner, he actually stopped down to the partners office and received the required information and authorization.  This is just another example of Michael and the entire records department going the extra mile for the clients."

Daniel, Jorge & Gloria - Serving on Campus

"Hiring the right people is hard, but mailroom staff is an amazing team. They are kind, helpful, and customer focused. It’s great to have them working in our campus. Keep up the good work!"

Kimberly, Vanessa, Sharaya, Jasmine and the 23rd Floor Team & Jovany -Global Consulting Leader on Madison Avenue

"Kimberly helped the group out of a pickle a week and a half ago. They had new hires starting the next day and their desks did not have chairs or phones.  With a single conversation, Kimberly was not only able to get them the chairs they needed for the flood of new hires but she also ensured that they had working phones at all of their desks. She made their onboarding process seamless and positive!"

"We received unsolicited feedback from staff & others on the 11th floor. They think Vanessa is so friendly & helpful. She has a pleasant attitude, willing spirit to help out and a nice demeanor!"

"We had a recently retired Chairman's Office partner reach out about how great of an opportunity it was to interact with Sharaya.  Sharaya was helpful in providing him with an appropriate office in which to work, and volunteered on a number of occasions to provide support such as assisting him in connecting to the Firm's Wi-Fi network, etc.  She has a very upbeat, can do personality and certainly provided the support that he needed while visiting the office for meetings."

Jasmine and our team on the 23rd floor are doing an exceptional job taking care of the Tax Catalyst Direct Admit candidates. They are going above and beyond to inform me as well as trying to find a quick solution in case something goes wrong.

"Jovany has been of great help to the team in finding a last minute conference rooms. His help is greatly appreciated by his team as this had made it easier for them to have their team meetings for the rest of the day and get some client work done."

Rossi & Our Chicago "Big 8" Team at Crain's Best Place to Work

"Rossi is truly the standard when it comes to White Glove Concierge Services. He always goes above and beyond and truly embraces our company culture, thank you for all you do!"

"I wanted to take a minute to thank you and the outstanding FSO team for the contribution you have all made in helping us become one of Crain's "Best places to work in Chicago." Your team has really made a difference from the great greeting we receive from Christine on arrival at the top of the escalator to making everyone feel at home on the second floor. The impression that we have made on all of our visitors from the Mayor to our Senior Leadership has been fantastic."

We are always getting kudos from clients like this on our team's amazing work. We could not attain such great success without passionate people doing great things for great clients. It's not a moment in time but a culture that has allowed us to be the company we are today.  We truly appreciate everything you do!

Have a GREAT day as I look forward to seeing all of you soon.

Mitch


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"The privilege of a lifetime is to become who you truly are."
 ~ Carl Jung
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FSO Front of House: Delivering A Warm and Memorable Experience

“First impressions are everything and having Kelly represent us the way she does leaves a lasting impression with our guests."

"I couldn’t be”happier with my decision, when I walk in the door and present this building to my customers."

Good Morning Folks,

Your front of house is the storefront for your organization. FSO’s first impression makers on duty bring your brand values to life by delivering a memorable and white-glove experience that is genuine in delivery and sustained over time.

• FSO provides a white-glove experience to your end-users and clients through a Personal + Passionate + Productive culture of hospitality.
• Our well-trained staff creates a warm and highly inspirational experience for your valued employees and guests.
• We provide five-star front of house service, delivering a full range of solutions, including reception, switchboard, corporate concierge, and office support.

Our clients ask: “What we can do differently to stand out in the market?” FSO’s concierge associates are all about that first smile, shining in hospitality, and delivering accurate information as your organization’s ambassador. They always seek new ways to make our client’s life better, and deliver an exceptional experience.

No other onsite outsourcing organization is as committed to leveraging a triple threat combination of People, Solutions and Technology to reduce / control costs, improve service, and take better care of the people who serve you:

+ People

• Reception Switchboard Corporate Concierge Office Support Security

+ Solutions

• Hospitality Services Hoteling Services Reprographic Services Traditional Services

+ Technology

• Help Desk
• Performance (KPI / SLA) Management
• Facility Scheduling / Booking

From back office support to reception, FSO is a go-to group, totally invested in going "above and beyond” to assist. 

To reserve a no-cost, no-obligation, comparative analysis to see how much you can save, and how much stands to be improved, CLICK HERE to email me personally.

Have a GREAT Day. Love Life.

I'll be a seeing you soon.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . ..  . . . . . . . . . . ..  . . . . . . . . . .  . . .  .

“His big smile and friendly hello I so welcoming.

Now every day, I get that same warm hello, 

regardless of how hot it is outside,

and it just helps me start my day off right.”

 . . . . . . . . ..  . . . . . . . . . .  . . . . . . . . . . . .

Shout-Out Wednesday: Kudos To Our Warm and Hospitable Teams

"No other onsite outsourcing organization is as committed to leveraging a triple threat combination of People, Solutions and Technology to reduce / control costs, improve service, and take better care of the people who serve you." 

Good Morning Folks,

FSO provides a white-glove experience to your end-users and clients through a Personal + Passionate + Productive culture of hospitality.

Our well-trained and knowledgeable staff  embodies what it is to be hospitable with a customer service touch. Their contagious enthusiasm and cheerful smiles engage senses, touch hearts and start the day pleasantly for everyone they meet. 

Every FSO employee is committed to a higher level of service through: 

• Professionalism
• Discretion
• An attention to detail
• Exceeding expectations

Hear directly from clients how our well-trained staff is creating a warm and highly inspirational experience for their valued employees and guests:

From an advertising agency...
"This afternoon the building had a major power surge which knocked out all of the high rise elevators and created total mayhem in the lobby as well as on our 18th and 19th floors. Your staff in particular  Nayalee Melgar, Franklin Jimenez and Angel Irizarry all went above and beyond today to assist with the numerous phone calls from tenants that came in asking what was happening, to the notification of the entrapment and the call that FDNY was on the scene. We just wanted to acknowledge and thank your staff again for their assistance."

"Sharifa performs her job responsibilities excellently and is true 'people' person......She's help make my recent trip to our NY office flow smoothly and is a real pleasure to interact with......"

From the world's #1 consulting firm...

"Kim continues to be a very reliable liaison for the 14th floor. She continues to make her presence felt throughout the day and she does it cheerfully. I needed to reach out to Kim on an assignment that I attempted to have done without her help but did not receive any attention. This was a mailroom task. I told Kim about it and she stepped in and had my request completed in no time. Thank you so much, Kim ! ! ! Keep passing by, it's so nice to know you're around."

"Just wanted to follow up to let you know that Jovanny was extremely helpful and quite accommodating with a project I had on Friday.  It was a last minute request, and Jovanny responded without hesitation and helped to get the document done in time for the partner. It was a pleasure working with him."

"I just wanted to take a moment to thank and recognize Sharaya's efforts in going above and beyond. When I approached Sharaya with this request she informed me that Office Services nor Reprographics is stocked with these branded items. Before I had the chance to looked into other alternative Sharaya had already provided me with blank envelopes, labels and a Word template in which I could print the needed labels on. With Sharaya's dedicated help I was able to create the labels I needed and meet my deadline."  

"She is very charismatic and approachable. She has helped me numerous times with anything I need on the floor. Her periodic check ups help to avoid minor situations turning into bigger ones and brings balance to our floor.  Thank you very much! We appreciate your help!"


From a major book publisher...

"You brought the FSO energy that we’ve been missing while you were away. You were very informative and covered a lot of information in such a short time period. Keep up the great work with the training classes. My team appreciates these tools to become a better person and an FSO employee. We do BELIEVE with hard work, GROWTH is that much closer.We welcome you any time, with open arms!"

"I wanted to take the time to thank you for visiting our site today and informing us on current FSO affairs. The meeting was very informative and inviting. Would definitely like for you to come back regularly to update us on all things FSO. Thanks again and have a good weekend."

As you can hear from our clients' praise, with a twinkle in their eye, a skip in their step and  fire in their belly, our approachable and professional guest service focused teams are brand ambassadors delivering perfect service. From back office support to reception, FSO is invested in going “above and beyond” to provide you with the most memorable and positive experiences.

We provide  five-star front of house service, delivering a full range of solutions, including reception, switchboard, corporate concierge, and office support. Call me PERSONALLY on  (212) 204-1193, if we can help you at any time, in any way.

THANK YOU for all of your support and hard work…WE really appreciate it!  

Cheers FSO USA!!!!

Mitchell D. Weiner
Chief Happiness Officer

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"Love is life. And if you miss love, you miss life."
 ~~Leo Buscaglia
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It's Wednesday: That Mean's It's Time For a Shout Out To Our Stars

"Maria is an outstanding employee who is always pleasant, and goes out of her way to help me. She is thoughtful, and I can rely on work that she gives me to be done accurately and correctly."

Good Morning Folks,

Our clients love what we are doing for them. 

When they take time to write like this it is testament to what I've been saying all along: FSO has a unique and unstoppable passion to exceed our clients expectations. Our culture is what defines us: Personal, Passionate & Productive. We have a proven business model that is key. We strive each and every day to not only meet expectations, but to exceed them. Our teams are hospitality driven individuals, recruited from brands where white glove service is required.

From our ownership team, support staff, subject matter experts... to our on-site folks, our focus is to come to work every day thinking of ways to (re)IMAGINE a better experience for you and your guests.

Here are some of the amazing things our clients are saying about our motivated, team-oriented, passionate people. I am honored to be in the company of all mentioned. 

Compliments From The World’s #1 Ranked Professional Service Firm

"Forwarding handwritten note from client's HR Managers, sent along with a Box of chocolates for our Admin Staff. They continually provide excellent service on a daily basis to this firms' employees:

Angela 

Shanise 

Michael

Luz 

Michael M

Kimberly

Jasmine

Nakeisha

Darryl

Khajuaan

Fariyal

Maria

Kimberly

"This young lady clearly takes her job seriously and enjoys what she is doing.  She greets me and my colleagues every morning with a smile and "how are you today? Can I do anything for you? Do you need anything?" Kimberly has been extremely diligent in making sure that we are covered with paper daily; so much so that she recently walked the floor with one of the office services managers because there was a discrepancy as to why she was putting tickets in for the paper. What the office services manager saw was that she was justified in initiating the ticket and further, she was trying to understand why the floor ambassador said he had  supplied paper that morning, yet there was none/limited when the office services manager showed up. We need a few more like her; it makes the rest of our jobs much easier."

Jasmine

"We had a VIP group (our competitors) for a meeting and it got a bit chaotic as the power around the table was not working and some of the guests wanted chairs that were adjustable.  I kept running back and forth to Jasmine for help and although I know she wanted to throw me out the window (smile), and this is not her job, she was very pleasant,  approachable and was quite helpful in reaching out to others to get us organized. So on that note, thank you so very much. It means so very much to have had you there to help."

Nikeisha

"Nikeisha you are amazing !! Not only for this. You always go far and beyond of your work."

Darryl

"On Tuesday, December 8, 2015 Audit Partner Larry hosted an all day Client Meeting in Conference Room 23302.

I was assisting Radian EA Barbara. A bare white table was set up and we requested a table cloth. We were pleasantly surprised to received a white cloth with the our logo from Darryl.

It was greatly appreciated by the client -- received a lot of compliments, in fact.

Thank you for letting us use the tablecloth for the client. Is really a pleasure to work with you!!"

Denise

"I am a new RMO Sr Manager in Risk Assurance and wanted to let you know that Denise came to my office today to see if I had gotten my screen as someone had taken it from my office. I told her that I got the new one and i had to go pick it up at the mail room.

She was very helpful by going downstairs and picking up my monitor vs me doing it. She offered to help me get it and i really appreciate the effort she put on her part as I was really busy this week to pick it up. So kudos to her for being very helpful.

Khajuaan

I wanted to comment that I've been very pleased with Khajuaan, who has been very helpful.  He stops by my desk to see if I need anything, and helped me with a project.  I see that he goes around the 7th Floor looking for issues, and puts tickets into the database as called for.  In addition to being responsible and responsive, he is a very pleasant person to deal with!

Thanks for listening,

Fariyal

"Just wanted to write a note to let you know how helpful Fariyal was this morning.  Unfortunately, we forgot to reserve a conference room for a client meeting. We tried to reach the meetings and event group As we all ran around crazy (calling Mike, running to the office of the meeting and events group) I asked Fariyal for her help and she was extremely pleasant and was able to guarantee us a room."

Maria ... At One Of The Oldest Law Firms In Continuous Existence In The United States, Specializing In Banking

"Maria is an outstanding employee who is always pleasant, she goes out of her way to help me. She is thoughtful ,and I can rely on work that she gives me to be done accurately and correctly. I would highly recommend her as employee of the month in fact the year."

Edward, Anthony & Davidson at AMLAW 200 Firm

"I walked in last week while Davidson was crawling under a desk – Witnessed it myself. Great team and Davidson definitely leads by example"

"I also wanted to drop you a note to make you aware of the awesome security staff you have. On Saturday evening, 12/5,  around 7PM I received a call from my cousin who had a car accident in Connecticut on his way home to Boston. Fortunately he was unharmed but his car was not drivable. He was forced to take Metro North back to Manhattan and when her arrived he called me. He was on 42nd and Lexington avenue with 2% power on his phone and did not know what to do. I called the security desk (X3333) and told them the situation and asked if they could help him out. They were very nice and welcomed him into the lobby, charged his phone, allowed me to speak with him over their line until I was able to pick him up and take him to a bus.

I really appreciate the kindness they showed him. Please thank the officers that were on duty that evening. I don't recall their names but they did go above and beyond to help him when he was in a bind. THANK YOU ALL FOR ALWAYS COMING THROUGH -  WELL DONE!!!!!!!!!"

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

The PERSONAL touch AND CARE that our clients complimented us on…this is what sets us apart; this is why we are blowing the competition out of the water every chance we get, this is why our employees LOVE FSO and feel the connection to us! 

Cheers FSO USA!!!!

Mitchell D. Weiner
Chief Happiness Officer

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"Leadership is service, not position" ~~Tim Fargo
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FSO: Delivering A Warm And Memorable Experience At First Touch.

"First impressions are everything and having Kelly represent us the way she does leaves a lasting impression with our guests.”

"Her smiling personality and professionalism is always shining. She is willing to take the extra step to assist greets our guests and our employees.”

“I couldn’t be happier with my decision, when I walk in the door and present this building to my customers.”

Good Morning Folks,

Your front of house is the storefront for your organization.  The first impression makers on duty must bring your brand values to life by delivering an exceptional experience. Our clients ask: “What we can do differently to stand out in the market?”

For starters, our Company Culture (Personal, Passionate And Productive) ensures that our staff is properly trained to create a warm and highly inspirational experience for your valued employees and guests.  We provide five star-white-glove front of house solutions, delivering a full range of services, including reception, switchboard, corporate concierge and office support. 

FSO's Concierge Associates are all about that first smile, service and information delivered as your organization’s ambassador.  They always seek new ways to make our client’s life better. Our strategy to constantly improve and stay ahead of the curve is not a “moment in time,” but rather a way of life. 

Fed up with the status-quo, and in search of a better Outsourcing experience, 200+ clients in 60+ cities have migrated to us for new ideas and total solutions. No other onsite outsourcing organization is as committed to leveraging the most productive combination of People, Solutions and Technology to take better care of the people, improve service, and reduce/control costs. 

From back office support to reception, FSO is a go-to group, totally invested in going "above and beyond” to assist. 

Our Innovative Services Include.

+ Conference Services

+ Digital Document Services

+ Facilities Management

+ Front Of House

+ Hospitality Services

+ Hoteling Services 

+ Information Technology

+ Litigation Support

+ Records Management Solution

+ Reprographic Services

• Security Services

+ Traditional Services

• Equipment Management 

• Mail & Logistics Services

• Messenger Services

• Records Management Solution

• Reprographic Services

If we can help you, or someone you may know of, call me personally at (212) 204-1193.

Have a GREAT Day. Love Life.

I'll be a seeing you soon.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . ..  . . . . . . . . . . ..  . . . . . . . . . .  . . .  . . . . .  ..   “His big smile and friendly hello I so welcoming. Now every day, I get that same warm hello,  regardless of how hot it is outside, and it just helps me start my day off right.”  . . . . . . . . ..  . . . . . . . . . .  . . . . . . . . . . . . . . . . .  . .

At FSO, Perfection is the Expectation – No Excuses!

"One of the biggest errors we can make in the delivery of Hospitality services is to assume that what we are doing is meeting the expectations of our clients. We never assume because we know what's happened when our competitors have: We eat their lunch!"

Good Morning Folks,

One of our most urgent corporate goals is "Perfection is the Expectation – No Excuses!"

We know that we need to deliver Service Extraordinaire. But how do we know we are meeting that expectation?  

Living in New York City in the 1980’s when Ed Koch was the Mayor, he had a very simple formula to find out if he was meeting expectations.  He would simply ask the people, “How Am I Doing?”  It is the simplest question and easiest format to solicit feedback. 

==> As managers, we are asking our staff, “How Am I Doing?”

==> As service providers, we are asking our clients when we deliver services, “How Are We Doing?” 

One of the biggest errors we can make in the delivery of Hospitality services is to assume that what we are doing is meeting the expectations of our clients. We never assume because we know what's happened when our competitors have: We eat their lunch!

So… today I challenge each and every FSO employee in our morning meetings – ASK THE QUESTION, and more importantly, listen for the answer. If the response is “fine” or “ok”, take the opportunity to follow up with another question – “How can I make your answer be ‘Perfect’”? 

In order to improve as a team, we must improve as individuals and constantly strive for perfection in our daily activities. Only through the consistent quest for feedback can we ensure that we are improving every day and inspiring happy clients and happy employees.  

most important thing is taking the feedback we receive and turning it into positive actions. No matter what position we hold within FSO, we have the responsibility to ask the question “How Are We Doing?”

Take the answers that you receive today and share them with management, so we can ensure PERFECTION – NO EXCUSES. This allows us to make it PERSONAL and by making it PERSONAL, we fulfill my vision, and legacy.

The passion, the hard work, the skip step and fire, and the overall communications resulting from this never-ending pursuit of excellence have been well-received.

Prospects we take on site tours leave VERY impressed and I am super proud!! They are BLOWN AWAY actually.

It's such an honor to work with each member of our FSO team, and having these individuals representing us in the field.

The is what differentiates us from our competition and why our great clients made that change from their current service provider to FSO. It's what we do everyday that makes us special and the obvious choice.  

Needless to say I am so pumped up for all of you and the great company we are building. We have the greatest people on earth who love what they do across FSO. 

Our future is bright and we have only just begun. 

FSO = Hospitality = YOU

Join me as we inspire a nation and fulfill dreams!  Lets rock the world together. 

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . . 
"Too many people miss the silver lining because they're expecting gold."

~~ Maurice Setter
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It's Easy To Get Hooked On FSO Hospitality

"FSO is nearing its five year anniversary and we have lots to be proud of. But we have only just begun. We have one goal. To be the best on site outsourcing company this industry has ever seen."

Good Morning Folks,


Our wonderful team at FSO truly embodies what it is to be hospitable, and I believe hospitality is where most outsourcing relationships lose steam. It's the advantage that's enabled FSO to best competitors whose incumbent client relationships go back for decades.

What is hospitality?  How do you make employees in the field more hospitable? How do you make the client feel the hospitality that separates FSO from all of its competitors?

Just like you have introverts and extroverts in life, hospitality starts for having an eye for personality as well as skill. It’s that twinkle in the eye, that skip in the step, that fire in the belly that makes our people different from any of our competitors’ from day one.

And for those who have been with me for years, I have always made this very simple. You can't teach people the DNA. But you can teach them the business. Right? But it has to come from within, within you to have that positive attitude and energy that allows anything to be overcome. It's about quality performance, personal service and a do-anything-for-the-customer commitment 

Many of our associates join us after eating, sleeping, and breathing hospitality for prior years in positions of service. We have even plucked customer service and hospitality folks from the front desks of several well-known New York City hotels and finest private clubs.

The First Impression Makers

Your front of house is the storefront for your organization. Our team brings your brand values to life and make visitors feel warmly welcomed. We deliver high-quality visitor experiences that perfectly reflect your values.

The folks we place in concierge, security or front desk reception positions (that we call informationalists because they are also cross-trained, multi-tasking utility players), looks to make a great First Impression and FSO's Concierge Associates are all about that first smile, service and information delivered as an ambassador for the organization. FSO ensures our customer service oriented staff perform at 5-star levels to make that front desk experience a truly warm and memorable experience.

Says one of our top concierges' serving at one of the nation's largest public relation firms, "I learned a great deal from being on the front lines of customer issues throughout my prior positions. For one, I learned that a smile goes a long way! A smile can totally change the way somebody approaches you and how they interact with you. Secondly, maintain eye contact and use the customer’s name. By using the guest’s name you are showing them that they are important and it helps to build upon the relationship. The final lesson I have brought with me to FSO is providing the unexpected. In Hotels, we often provide guests with a complimentary upgrade or sending an amenity up to a guest’s room after you find out it is their birthday or anniversary or another special event. These small actions can enhance relationships and make the guest coming back for years."

Using client’s and guest names when they approach us, making eye contact, always smiling, and going above and beyond to surprise a client or guest by doing something unexpected is what we are there to do! When incumbents aren't doing any of the above, then they aren’t being seen as delivering a superior experience, can’t be making an impact at all and worse, are opening up the door for competitors like us to eat their lunch.

You Can't Deliver 5-Star Hospitality, Without Passion

What we do is core to us and non-core to our clients so we do it better. Passion is a great gift, and we have a lot of gifted people taking care of our clients and always doing more to assist, which is what hospitality is all about. Most importantly our galactic growth continues to fuel the creation of new jobs and provides advancement opportunities for roles that traditionally had been glass ceilings.

Industry leading training, incentives, rewards, recognition and a TRUE career path sit at the heart of a successful company culture of hospitality and service that’s made the difference between a workplace people dread and one they brag about.

Penultimate Hospitality Takes Leadership

I read a very interesting article recently on Leadership and the premise was "Leadership is Simple." Great leaders are simply great guides on other people's journeys. So, what will make YOU a great guide (leader)? 

• You know and live the culture 
• You prepare and you keep your skills sharp
• You listen and work with the team 
• You support them, keep them moving and on track, and remove obstacles 
• You allow the team, through their own skill and will, to reach success safely. 

In closing, tell someone today that they’re awesome. This is how you have a Super Life. Spread positivity. Our employees are unbelievable. As long as they have so much hustle in their hearts, and have no room to criticize, hate or challenge I’m on their side. 

FSO is nearing its five year anniversary and we have lots to be proud of. But we have only just begun. We have one goal. To be the best on site outsourcing company this industry has ever seen.  

We are healthy. We are strong. We are family. And we are all in this together. 

Have a great day and thanks for supporting our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Nothing is impossible, the word it self says I’m possible"

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Learn more about what DIFFERENTIATES FSO here