Oh! Ricin and Anthrax and Cyanide and a Hero… oh BOY!

Chief Happiness Officer Mitch Weiner
Congratulates a True Lifesaver, our Janet Bacelos

“Wow, the person handling the mail is a real hero. 

You were really on your game and we are all ever so grateful to you.”

Good Morning Folks,

In the Wizard of Oz we can all remember the fear evoked just hearing the words “Oh! Lions and Tigers and Bears, Oh My!” But outside of the safe confines of movie fantasy the reality of working in an office today is that there are equally frightening predators awaiting those who fail to detect them.

During In the wake of 9/11, letters with Anthrax spores were mailed to and reached elected officials and news anchors, causing quite a panic as well as sickness and death to the handlers. The National Enquirer Office was across the street from Oce’s US Headquarters when I was transitioning that operation, so the threat couldn’t have been closer for me personally. The same mailman had Oce’s letters right on the truck with those earmarked to the National Enquirer.

More recently, a Texas actress was charged in sending Ricin tainted letters to both Mayor Bloomberg and President Obama. Thanks to the training and diligence of the back office support teams in those operations, the letters were averted from their targets and no one was harmed.

Being there for client where and when it counts:
A slide from FSO’s all-hands seminar on Ricin/suspicious mail training, shows the complexity of the issue and expertise that you must confirm before selecting an outsourcing partner.

Given these recent events, and that our people are trusted with responsibility for being the first line of defense for our clients in these circumstances, we conducted company-wide interactive sessions on Ricin and Suspicious mail/package training last week, hosted by Russell Gambino (VP of Business Transformation, who mastered the art of security while managing the most vulnerable areas for a large Wall Street institution after 9/11). We wanted to ensure all our staff members are completely prepared and aware of best practices and FSO protocols.

Within days the training was put to test. One of our diligent team members, Janet Bacelos, caught a tainted and suspicious package for one of our most high-profile clients, and literally kept him/her out of harm’s way.  This is what it’s all about -- and why we are the greatest Onsite Outsourcing Company in the world -- because we have amazing FSO team members!!!!

Janet --- "Many, many thanks for your diligence in handling the mail. Because of your vigilance we averted what could have been a devastating experience for one of our employees.   

Everyone who has heard the story of the letter has had the same reaction, "Wow, the person handling the mail is a real hero here." You were really on your game and we are all ever so grateful to you."

Have a GREAT day,

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

Wall Street's $100 Million Cost-Cutter and 9/11 Hero Brings Proven Formulas For Increasing Efficiencies, Reducing Expenses and Building Back-Office Bottom Lines

FSO attracts people with a great work ethic and an upbeat attitude 

"We are going to lead our industry in knowledge, operational expertise and best practices to deliver value, innovation, process improvement, technology and cost savings to all of our clients.”

From the newswire. Glad to have great talents expanding what's possible as a team. MW

To support or phenomenal growth in the onsite outsourcing industry, business transformation maverick FSO Outsourcing welcomed Russell C. Gambino to the family as Vice President of Business Transformation.

Mitch Weiner and Jim Caton have helped launch
services and technologies that have
changed economies and redefined how business is run.

In this newly developed role, Russell will work closely with Founder, Chief Happiness Officer and Owner, Mitchell D. Weiner, as well as President, Chief Chaos Officer and Owner, Jim Caton and VP of Corporate Strategy, Denise Ngeow, to apply his diverse and successful client side expertise and success to wring more costs out and drive more productivity in.

In addition, Russell will be responsible for developing, delivering and transforming best-in-class operational solutions, processes and services to FSO’s impressive list of clients.



According to the Wall Street Journal, "Big law firms saddled with pricey rents and high labor costs are increasingly hunting for savings in the back office."

"Embracing tactics their corporate clients adopted years ago, more firms are moving billing, human resources and other support functions to cheaper locations away from the nation's biggest cities. Others are stepping up use of outside contractors to perform work their own employees once did."

Russell is well-suited for the task with a proven history of improving revenues through increased efficiencies and reducing expenses by over $100 million.

Russell was a tremendous leader when serving the largest and most prestigious firms on Wall Street earning the most respect of all his peers. His vision enabled his employer to move forward after 9/11. 

The Vice President who managed Russell at the world headquarters of a global financial giant said, "Russ has an exceptional ability to assess a series of operational processes and quickly determine how to align them to create greater efficiencies. In his assessment he is also able to isolate and redefine weaknesses with minimal impact to the overall output. At the same time calculating the financial savings, gains or losses these changes can initiate."

“The growth and the next generation of FSO is dependent on great leaders and teams that excel in the knowledge of our industry to add value to all of our client sites,” Weiner adds. “Russell’s tenure, know-how and leadership skills will do just that – thus taking FSO to the next level of operational excellence.”



Russell is a senior executive with over 25-years of experience in all aspects of document lifecycle services (everything from mail, automation, digital mail, print solutions to IT solutions). The dedication he has shown after the 9/11 tragedy while employed on the client side, is a quality which separates Russell from other executives.  His ability to adapt, deal with conflict resolution and disaster recovery skills have helped to save over two thousand jobs.

Russell has helped build global organizations within the banking industry for both internal and outsourced solutions. He has a stellar reputation and is considered an expert in the financial services industry for delivering large scale cost saving initiatives, as well as applying business and financial analysis, forecasting, data analysis and business modeling to improving efficiencies and profitability of an organization. Russell is also on the Executive Board of the PCC in NYC. 



The addition of Russell’s position comes on the heels of the promotion of paper-to-digital conversion maestro, Bobby Dillon,to Best Practices Experience Director. 

Bobby a wealth of knowledge and expertise across all of FSO’s services from mail, logistics, copy, print and scan to document production – just to name a few. Most recently Bobby completed the largest and most successful document conversion in the New York market and surrounding areas - migrating over 35 million pages of paper to an electronic format. Bobby and his team achieved this by following rigorous checks and balances, quality control and process perfection. This is the type of success and model of perfection that Bobby will be leading across all of FSO’s client locations. 

Commenting on recent changes, co-founder Caton notes:

Chief Chaos Officer Jim Caton delivers proven recipe of
People, Passion and Productivity that just cannot be duplicated.

“It goes without saying that knowledge and subject matter expertise is core to our foundation, and it’s what we pride ourselves on as a business partner.” 

“We will continue to grow our teams and expand opportunities for all of our managers and leaders. We are going to lead our industry in knowledge, operational expertise and best practices to deliver value, innovation, process improvement, technology and cost savings to all of our clients.”

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here