Do You Have Problems With Records Management?

For one client, we reduced their record’s department’s real state footprint from just over 26,000 square feet down to 9,500 square feet, thus providing the firm with cost-savings close to 50k annually.

Improve efficiency and compliance through better information management

Secure your business records from inappropriate access and misuse

Reduce storage and operational cost through retention and disposal

Good Morning Folks,

Are you still overrun with manual, labor-intensive document retention processes that cost too much, limit visibility, consume expensive real estate, and cause error?

As business moves into a digital world, FSO leads the way with end-to-end information management services that enhance every stage of the entire records and document lifecycle.

FSO has the resources, expertise, proven application and know-how to solve and impact Records Management challenges associated with the cost of storage (both onsite and offsite) and risk (retention protocols and standardization) so that you don’t have to.

For one client, we reduced their record’s department’s real state footprint from just over 26,000 square feet down to 9,500 square feet, thus providing the firm with cost-savings close to 50k annually.

To reserve a no-cost, no-obligation, comparative analysis to see how much you can save, and how much stands to be improved, CLICK HERE to email me personally.

THANKS for all you do each and every single day, as I look forward to seeing all of you soon in my travels.

Mitchell D. Weiner
Chief Happiness Officer

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"Be the hardest working person you know. 
That's how you separate yourself from the competition.
~~ Steph Curry

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Throw Back Thursday: A Reader's Challenge— My So Called "Paperless" Life

"For several years I have been meaning to write a blog posting about how great it was to go from a messy stack of papers on my desk to a having paperless office. But, this is the year I began leading a paperless life. All my business and personal documents exist only in the cloud. I feel a huge sense of freedom, I feel more modern, and I feel more organized."

Good Morning Folks,

Today's throw back Thursday is truly interactive as I challenge all employees, customers and fans to do for yourselves what we at FSO do for our clients— make paper digital, retrievable, useful and enjoyable again.

Our friend Eric Borgos has been kind enough to share his own step-by-step recipe for throwing back through old boxes of childhood memories, old schoolwork, albums and cds,  old businesses and past lives you've been apart of and making them digital and sharable for your current an future generations to enjoy.

In the process you'll rid yourself of clutter and paper, have better documentation for insurance and ensure your precious memories survive inn the unlikely event of floods, fires and other natural disasters (especially because you will back up the files you create on the cloud.)

Eric over to you:

==> My Paperless Life by Eric Borgos, President of Impulse Communications, Inc.

For several years I have been meaning to write a blog posting about how great it was to go from a messy stack of papers on my desk to a having paperless office. But, I have now moved on to even loftier goals. This is the year I began leading a paperless life. All my business and personal documents exist only in the cloud. I feel a huge sense of freedom, I feel more modern, and I feel more organized. I would liken it to the nirvana of the elusive inbox zero (getting down to 0 unanswered emails in your inbox), or for the less tech overloaded, the feeling of having a clean room/house.

Here’s the top 10 ways I accomplished my paperless life:

1. Office Clutter – 
I started several years ago by converting to a paperless office using a Fujitsu ScanSnap scanner (you can buy one for around $500 on Amazon.com). It converts everything you scan to keyword searchable PDF files. Each pile of papers I had is now a file on my computer. For example, credit card statements from 2013 are 2013CreditCards.pdf. Some files are more general, like 2008-2013BusinessPapers.pdf. The Fujitsu scanner scans both sides of each document, and it is not a problem if the paper sizes vary (like a small receipt). Every few months I scan in whatever documents I have accumulated, and then at the end of the year I combine them into 1 big file (like 2013CreditCards1.pdf and 2013CreditCards2.pdf and 2013CreditCards3.pdf all merge into 2013CreditCards.pdf).

2. Magazines – 
I used to subscribe to a bunch of magazines such as Wired, Fortune, Inc., Entrepreneur, Business Week, and Fast Company, and they would pile up waiting to be read. Now instead I can read those and 150 other magazines (Rolling Stone, People, US, Time, etc.) using a new service named NextIssue.com, which costs $10-$15/month. For that fixed monthly price, you can read as many of those 150 magazines each month as you want on your mobile phone, tablet, or PC. I read them on my iPhone.

3. Old Boxes – 
I scanned my boxes of childhood memories. Old schoolwork, old businesses I had started (I began my entrepreneurial career when I was 10), old poems I had written. I even scanned my shoebox full of notes from girls that I had kept all these years. Also, I found some tapes of songs I wrote and recorded as kid, and used a special cord I bought on Amazon.com to transfer the cassettes to MP3 files on my computer.

4. Music – 
No more CDs. I used to have a collection of over 200 CDs (rock/pop/country), which I manually copied to MP3 files a few years ago. I eventually threw out the CDs and was happy with just the MP3 files. A few years ago I signed up for rdio.com (unlimited online music for $4.99/month) and have not bought a CD since. They have 99% of all the CDs I had, and 99% of all the new ones I would buy. This week I took it a step further, and deleted all my MP3 files (they were taking up space) since with services like Rdio.com, Spotify.com, Rhapsody, all the music I like is forever available in the cloud.

5. Books – 
No more books, just e-books. In fact, I have had people give me an book I thought looked great, but bought the e-book instead of reading the real book I already had, just because it is much more convenient for me to read things on my iPhone.

6. Photos – 
I had boxes of old photos, home videos (the old VHS kind), and photo albums from when I was a kid. I shipped them all off to ScanDigital.com, at 70% off via a Groupon offer, where they were converted to digital files. Now I can much more easily share these photos with my family, and they will be better preserved for future generations.

7. Taxes – 
I e-file my income tax returns using TurboTax.com, and all my old tax records are scanned into a folder named /taxes .

8. Contracts – 
No more printed contracts. As described in my previous post about Electronic Signatures, I sign contracts online using an e-signature.

9. Checks – 
No more check writing. I make every available effort to use services that offer automated monthly billing or Paypal.

10. Cloud Storage – 
I store all my computer files on a cloud service like Box.com (most people can use their free plan). That way I can access my files from anywhere on any device. I used to use Gotomypc.com to connect to my office PC, and that worked, but was slow and not very efficient.

There are also other advantages to being as virtual and paperless as possible. Several times my basement flooded and things got ruined. Luckily not anything important, but I could have easily lost all of it in a fire or a more severe flood. I have also moved a bunch of times, and for every move I had to deal with all my old boxes. And, with everything packed away, I did not have easy access to it. I never knew exactly where certain items were, and a lot of things I just forgot about. Now I have full access to all my stuff, anywhere, anytime, so I highly recommend going paperless to everyone reading this.

As you know, FSO has worked with organizations as varied as insurance companies and law firms to implement outsourced document and records management strategies" and to offer significant reductions in paper

At FSO Client Weitz & Luxenberg, our Bobby Dillon got his MBA in Records Management during a massive 3 ½ year project, the largest and most successful document conversion in the New York market and surrounding areas - migrating over 35 million pages of paper to an electronic format at the famed barristers.

Bobby and his team achieved this by following rigorous checks and balances, quality control and document processing perfection. This is the type of success and model of perfection that Bobby leads across all of FSO’s client locations.

Because Weitz & Luxenberg deals with Asbestos cases, the law still requires paper records retained for 30 years, so 25-30K bankers boxes were sent offsite to low cost storage, freeing up an entire floor of premium Manhattan office space for lease to others or more profitable venture.

Now thanks to Eric Borgos, all of us at FSO can walk the walk, rather than just talk the talk. To go through the experience of a digital conversion and be able to compare life before and after, you will be more effective whether you are serving a client working for FSO or the clients themselves.

If know of someone who would enjoy working for or with FSO please do not keep us a secret.


Have a fabulous, sunny, productive day filled with love and inspiration.  

Hugs all around.

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

About the author:

Eric Borgos is the President of Impulse Communications, Inc., an Internet company that owns over 250 websites such as CheapFlowers.com, Dumb.com, and Adoptme.com. He is also an active investor with a portfolio of that includes Weights.com, Pastries.com, and Physical.com.

Mr. Borgos graduated with a finance degree from Babson College in 1991 and ran several different businesses until he found his calling on the Internet in 1995. Since that time Eric has been featured in publications such as the Wall Street Journal, Entrepreneur Magazine, Readers Digest, USA Today, Popular Science, and Inc. Magazine; and his websites have been talked about on radio stations such as National Public Radio (NPR) and TV shows such as Extra and TechTV.


Some of the more interesting facts about Mr. Borgos include:

• At one point had over 15 people working for him but never met any of them (only used email)
• Invented a toy and got it sold at Toys “R” Us.
• Bought 2 retail flower stores thousands of miles away without visiting them first or knowing anything about flowers or retail stores.
• Tried to go public in 2000 through a reverse merger.
• For years had an office 3000 miles away but never once went there.
• In 2008 sold his Bored.com network of websites for $4.5 million
• In 2011 sold a portfolio of 4000 of his sites for $1.3 million.

Eric is also an amateur musician, having written and recorded over 100 songs (see MCEricB.com to listen to them for free) including such viral music video hits as “Pimp My Sleigh”, “Hip-Hop Hanukkah”, and “The TurboTax Rap”.

Ted Tuesday: Larry Page Makes the Case for Electronic Medical Records

"When I look at electronic medical records, and say 'Wouldn't it be amazing if everyone's EMR would be available anonymously to research doctors, and when someone accesses your medical records you could see which doctor accessed it and why? You can maybe learn about what condition you have. I think if we just do that, we could save a hundred-thousand lives this year. "

Good Morning Folks,

Larry Page is the CEO and cofounder of Google, making him one of the ruling minds of the web.

Onstage at TED2014, Charlie Rose interviews Google CEO Larry Page about his far-off vision for the company.  Says Larry, "Like I state in my keynotes nowadays, 2015 will be the year of Google and Apple entering aggressively into the Health-arena."

See the whole interview with Larry (who lost his voice a while ago and is slowly getting it back). As of 13:30 he's talking about electronic medical records.

Google some years ago had a project called Google Health started in 2008, a Personal Health Record (PHR) which they discontinued June 2011. A decision i think was too early, because patient empowerment was very small back then, but everyone sensed it would grow over the next years. As a matter of fact, we at Radboud University Medical Center in Nijmegen are enrolling Hereismydata™ in exactly the way that Larry describes in this interview. 

Larry Page and Sergey Brin met in grad school at Stanford in the mid-'90s, and in 1996 started working on a search technology based on a new idea: that relevant results come from context. Their technology analyzed the number of times a given website was linked to by other sites — assuming that the more links, the more relevant the site — and ranked sites accordingly. In 1998, they opened Google in a garage-office in Menlo Park. In 1999 their software left beta and started its steady rise to web domination.

Beyond the company's ubiquitous search, including AdSense/AdWords, Google Maps, Google Earth and the mighty Gmail. In 2011, Page stepped back into his original role of chief executive officer. He now leads Google with high aims and big thinking, and finds time to devote to his projects like Google X, the idea lab for the out-there experiments that keep Google pushing the limits.

FSO has worked with organizations as varied as insurance companies and medical litigation-focused law firms to implement outsourced document and records management strategies" and to offer significant reductions in paper

Our Bobby Dillon should know. As Best Practices Experience Director, he brings a wealth of knowledge and expertise across all of FSO’s services from mail, logistics, copy, print and scan to document production – just to name a few.

At FSO Client Weitz & Luxenberg, Bobby got his MBA in Records Management during a massive 3 ½ year project, the largest and most successful document conversion in the New York market and surrounding areas - migrating over 35 million pages of paper to an electronic format at the famed barristers.

Bobby and his team achieved this by following rigorous checks and balances, quality control and document processing perfection. This is the type of success and model of perfection that Bobby leads across all of FSO’s client locations.

Because Weitz & Luxenberg deals with Asbestos cases, the law still requires paper records retained for 30 years, so 25-30K bankers boxes were sent offsite to low cost storage, freeing up an entire floor of premium Manhattan office space for lease to others or more profitable venture.

FSO can provide the full outsourcing of business processes, for example managing invoice processing, HR, finance and accounts and also IT outsourcing. 

Using a single provider offers the potential to deliver further cost savings, increase productivity and also enable tighter process and financial controls through better regulatory compliance.

If you’d like to explore how FSO can bring your records management into the digital age, contact me personally at 212-204-1193.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE. 

This is MAJOR: Promotions, Appointments and New Staff Restructure to Support Stunning and Rapid Expansion

"The talent within our organization is awesome, but what makes FSO so unique is the passion and love that we possess. We are proud to share that warmth and level of care with our clients, our employees, and of course amongst ourselves."

Good Morning Folks, 

During our planning phase in 2010, my vision was to bring FSO to a national organization by 2015 – building regions and solidifying deals that are national in all verticals, especially in the legal marketplace. 

No business can sustain growth without investments in its infrastructure, people, systems, and training. This, coupled with remaining close to my staff and clients, has always been my benchmark for success. With that said, I’m very pleased to announce a major restructure that includes promotions, appointments and the addition of new staff. 

Joining our family as Vice-President, General Manager is Richard Boland. In this highly important role for FSO, Rich is poised to have an immediate impact on our staff, clients and results as they relate to profits and revenue stream. He will cover the entire Mid-Atlantic region and select accounts in NYC. Reporting in to him will be Dave Christian (Mid-Atlantic Regional Director), Angel Negron (Experience Director), and Neal Michael (Experience Director). Additionally, Rich will immediately take charge of the NY sales team, and hold responsibility for database and document management. As well, effective immediately, Rich will be a member of our Executive Leadership Team.

Prior to joining the FSO family, Rich held full P&L responsibility for Iron Mountain’s southern United States area, which included 13 states and 2,000 employees. Rich grew total revenues, increased profit contribution from the region, and closed more than 10 strategic acquisitions in new and existing markets. Before joining Iron Mountain, Rich led the Southeast Region of Pitney Bowes Management Services. Rich joined Pitney Bowes through the acquisition of Ameriscribe Management Services. At Ameriscribe, Rich served as Vice President of the Central Region and Canada.  He was also a member of the senior management transition team that created and integrated the new organization following the acquisition by Pitney Bowes.

To say that Rich is excited to join FSO is an understatement. In a recent exchange, Rich said something that I have not forgotten – great businesses are defined by great people, and the experience we’ve shown him thus far reinforces his confidence that there is a fantastic future on the horizon for all of us. I could not agree more! Rich, we are very excited to have you with us.

Also joining our family is John DeSena as Vice President & General Manager, North America. A true industry leader, John brings to FSO an intimate knowledge of our business. Dating back 25 years, John worked for me in building and growing the outsourcing business at Archer. Today, like so many others, John has “come home” to be a part of an organization where the emphasis is on the people. Something so many of our competitors have forgotten.

A seasoned general management executive, John most recently served as Vice President of Operations at Canon where he managed over 1,000 employees in five regions across the country. Notably, he achieved over 120 million in revenue across multiple services while remaining focused on delivering client solutions and satisfaction. Additionally, over his illustrious career, John has: led large customer implementations across multiple regions and service offerings; created operations infrastructure to support and exceed client expectations on a national level, while providing support to thousands of field employees; provided the oversight of digital document conversion; and been instrumental in integrating people, process, and technology for multiple top Fortune 50 companies. 

Headquartered in Los Angeles, John’s sole role for FSO will be to build us a national organization for operations, sales and people solutions while driving strategic and financial results. This will include, but not be limited to, hiring, training and managing teams throughout the United States. Effective immediately, John will also take a seat on our Executive Leadership Team.

Reporting in to John is Christine Rainey. Before I can say any more though, I’m thrilled to announce the promotion of Christine Rainey to Regional Director of the North East. When it comes to attention to detail and building robust teams that deliver Service Extraordinaire, there is no one more dedicated than Christine. She has taken a portfolio of business and sites in our New Jersey market and doubled it in just over a year. This type of success comes from Christine’s ability to maintain 100% client retention and amazing references from every client. With this type of success, it should come as no surprise that it is time to take Christine’s talent to greater heights. 

Also reporting in to John is Missy Adriazola (National Director of Hospitality and Training). In her expanded role, Missy will be supporting John to build our national structure for front of house and hospitality.

Another report in to John is a familiar name for many of you. With nine years of experience working in our company, I’m thrilled to announce that Lori Dacchille, who recently relocated to California, will be supporting John to build a robust People Solutions organization for us on the West Coast. Welcome back Lori! 

With all of that said, please join me in welcoming Rich; welcoming home John and Lori; and congratulating Christine! The talent within our organization is awesome, but what makes FSO so unique is the passion and love that we possess. We are proud to share that warmth and level of care with our clients, our employees, and of course amongst ourselves. 

Our future is bright and I am focused on helping each and every one of you achieve your greatest success and fulfill your dreams.  

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

Inspire Me Friday: "The Enemy Is Paper (and the manual process)"

Good Morning Folks,

Something a bit lighter for a Friday. 

As I promised at the launch, to end each week our ”Inspire Me Friday’s posts will usher in the weekend with a smile.

Today we presents a clip from The Daily Show poking fun of the Veterans Administration and its backlog of paper and Power Point Presentation about the problem called "The Enemy Is Paper and Our Manual Process." They declare "The government designates "paper" as an enemy combatant in the ongoing war over veteran medical benefits." Stewart quoted an administrator in predicting, "In two more years, the VA predicts the wait will be reduced to just four months." Yes, really!

Most reading this understand. If you've been there and moved forward, hooray for you. If you are still bogged down in century-old record keeping methods, we can help. Getting your database digitized and available to anyone at any time from any device can significantly improve your competitive position.

In a previous post we introduced you to our paper-to-digital conversion maestro, Bobby Dillon, our Best Practices Experience Director. 

Bobby is a wealth of knowledge and expertise across all of FSO’s services from mail, logistics, copy, print and scan to document production – just to name a few. Most recently Bobby completed the largest and most successful document conversion in the New York market and surrounding areas - the migrating over 35 million pages from paper to an electronic format. Bobby and his team achieved this by following rigorous checks and balances, quality control and process perfection. This is the type of success and model of perfection that Bobby will be leading across all of FSO’s client locations. 

I can only imagine what Bobby could do for this country if we set him loose on the VA

Let us know if we can help you, and join us in thanking our men and women in uniform for their service to this GREAT country.




Enjoy the clip!

Cheers,

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

The Daily Show with Jon Stewart
Get More: Daily Show Full Episodes,Indecision Political Humor,The Daily Show on Facebook

Wall Street's $100 Million Cost-Cutter and 9/11 Hero Brings Proven Formulas For Increasing Efficiencies, Reducing Expenses and Building Back-Office Bottom Lines

FSO attracts people with a great work ethic and an upbeat attitude 

"We are going to lead our industry in knowledge, operational expertise and best practices to deliver value, innovation, process improvement, technology and cost savings to all of our clients.”

From the newswire. Glad to have great talents expanding what's possible as a team. MW

To support or phenomenal growth in the onsite outsourcing industry, business transformation maverick FSO Outsourcing welcomed Russell C. Gambino to the family as Vice President of Business Transformation.

Mitch Weiner and Jim Caton have helped launch
services and technologies that have
changed economies and redefined how business is run.

In this newly developed role, Russell will work closely with Founder, Chief Happiness Officer and Owner, Mitchell D. Weiner, as well as President, Chief Chaos Officer and Owner, Jim Caton and VP of Corporate Strategy, Denise Ngeow, to apply his diverse and successful client side expertise and success to wring more costs out and drive more productivity in.

In addition, Russell will be responsible for developing, delivering and transforming best-in-class operational solutions, processes and services to FSO’s impressive list of clients.



According to the Wall Street Journal, "Big law firms saddled with pricey rents and high labor costs are increasingly hunting for savings in the back office."

"Embracing tactics their corporate clients adopted years ago, more firms are moving billing, human resources and other support functions to cheaper locations away from the nation's biggest cities. Others are stepping up use of outside contractors to perform work their own employees once did."

Russell is well-suited for the task with a proven history of improving revenues through increased efficiencies and reducing expenses by over $100 million.

Russell was a tremendous leader when serving the largest and most prestigious firms on Wall Street earning the most respect of all his peers. His vision enabled his employer to move forward after 9/11. 

The Vice President who managed Russell at the world headquarters of a global financial giant said, "Russ has an exceptional ability to assess a series of operational processes and quickly determine how to align them to create greater efficiencies. In his assessment he is also able to isolate and redefine weaknesses with minimal impact to the overall output. At the same time calculating the financial savings, gains or losses these changes can initiate."

“The growth and the next generation of FSO is dependent on great leaders and teams that excel in the knowledge of our industry to add value to all of our client sites,” Weiner adds. “Russell’s tenure, know-how and leadership skills will do just that – thus taking FSO to the next level of operational excellence.”



Russell is a senior executive with over 25-years of experience in all aspects of document lifecycle services (everything from mail, automation, digital mail, print solutions to IT solutions). The dedication he has shown after the 9/11 tragedy while employed on the client side, is a quality which separates Russell from other executives.  His ability to adapt, deal with conflict resolution and disaster recovery skills have helped to save over two thousand jobs.

Russell has helped build global organizations within the banking industry for both internal and outsourced solutions. He has a stellar reputation and is considered an expert in the financial services industry for delivering large scale cost saving initiatives, as well as applying business and financial analysis, forecasting, data analysis and business modeling to improving efficiencies and profitability of an organization. Russell is also on the Executive Board of the PCC in NYC. 



The addition of Russell’s position comes on the heels of the promotion of paper-to-digital conversion maestro, Bobby Dillon,to Best Practices Experience Director. 

Bobby a wealth of knowledge and expertise across all of FSO’s services from mail, logistics, copy, print and scan to document production – just to name a few. Most recently Bobby completed the largest and most successful document conversion in the New York market and surrounding areas - migrating over 35 million pages of paper to an electronic format. Bobby and his team achieved this by following rigorous checks and balances, quality control and process perfection. This is the type of success and model of perfection that Bobby will be leading across all of FSO’s client locations. 

Commenting on recent changes, co-founder Caton notes:

Chief Chaos Officer Jim Caton delivers proven recipe of
People, Passion and Productivity that just cannot be duplicated.

“It goes without saying that knowledge and subject matter expertise is core to our foundation, and it’s what we pride ourselves on as a business partner.” 

“We will continue to grow our teams and expand opportunities for all of our managers and leaders. We are going to lead our industry in knowledge, operational expertise and best practices to deliver value, innovation, process improvement, technology and cost savings to all of our clients.”

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here