FSO's Bright Stars Shine at CHO Club

"The monthly CHO club provides the perfect platform to award, recognize and incentivize our top performers."

Good Morning Folks,

Our job in hospitality is to make the client feel as if they are at home and create memories and experiences that want to make clients "return."  As important as it is to take care of our clients, it is equally important to take care of all of our team members. The more enthusiastic and happy our employees are at work the more productive they will be. Without the support of each team member that “WOW” factor will never be given to our clients.

Along with the multiple on-the-spot recognition and award programs we execute and deliver on at all our sites, I as Founder, Chief Happiness Officer and CEO host a recurring monthly CHO Club to personally thank and recognize our field staff who have gone above and beyond the call. 

This week our CHO Club convened fore Happy Hour at Tonic East in Manhattan. It was great for employees to share strategies and ideas with peers, as well as to meet new people, and have some FaceTime with Executive Leadership. As you can see we had tons of fun....

Folks like those welcomed into CHO Club and given a shout out here truly personify the FSO experience and pleasant demeanor that keep our client's office running like a well-oiled machine. These folks come to work each with a big smile on their face ready to help anyone out.  

To other companies reading this: Rewards are both earned and learned... so spread it on thick. Love on your workforce when they deserve it .... they will surely want to repeat the experience. As Richard Branson says: "If you take care of your employees, they will take care of your customers."

Spread the word. Our next next “thank you event” of the year is just around there corner. Membership in the club is awarded based on ideas, strategies and cost savings suggested to the client and kudos received from clients.

Good luck to all of our employees and see you there. 

THANKS for all you do each and every single day, as I look forward to seeing all of you soon in my travels.

Mitchell D. Weiner
Chief Happiness Officer

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"When I was 5 years old my mother always told me that happiness was the key to life. When I went to school they asked me what I wanted to be when I grew up. I wrote down "happy". They told me I didn't understand the assignment. I told them they didn't understand life" 

~~ John Lennon

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Saying Thanks Isn't An Operational Overhead. It’s Critical For Business Success.

Good Morning Folks,

As the holiday season rolls into town, one word comes to mind: Gratitude.

ERIC HOFFER once said: "The hardest arithmetic to master is that which enables us to count our blessings."

Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos into order, confusion into clarity.... It turns problems into gifts, failures into success, the unexpected into perfect timing, and mistakes into important events. Gratitude makes sense of our past, brings peace for today and creates a vision for tomorrow.

We are thankful for our families, friends, clients and associates. We value our relationships with each of you.

To be part of a company where the employees LOVE what they do and the leaders CARE as much as they do, is such a blessing…we are VERY LUCKY to be a part of the FSO Family!

FSO is only a successful company because of each and every one of you. When I wake up every single day I am so inspired and so excited about what we do for YOU and our clients. I also think each and every day how I can help YOU achieve all of your personal and professional goals. 

We all have the power to make a difference today. We all have the power to touch someone today and change someone’s life. I try to do this every day. Show some love, give some hugs and tell someone how much you care for them.

• Try today to be a mentor, a teacher or just a friend.
• Take an interest in someone’s life.
• Ask them how they are doing, how is the family, how are the kids. 

You may sometimes need to pry it out of them but do it! Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.

• FSO is the Fastest growing outsourcer in the Industry
• FSO is the displacing its competitors every day
• FSO is the best place to work in the industry
• FSO is providing thousands a chance to reach their goals
• FSO is the most sought out company in the industry to work

An employee recognition program is an important pillar that supports a motivated workforce; more importantly, the reward system and job design system must function together to ensure perceived equity. A simple "thank you" can serve as a catalyst and ripple to motivate productivity for a entire organization. 
  
Saying thank isn't an operational overhead. In an environment of increasing organizational change such as part time or remote workers, and teams working cross borders - organizational alignment is going to be even more critical for business success.

Thank you hope for taking the vision and mission and bringing it to life. Last night's holiday event was a wonderful experience and delivering what we can do as a family, team, and a common goal. Folks its our time. It’s our market to own. Its ours to MOVE FORWARD. POWER OF POSITIVE ENERGY and FOCUS.

Thank you for your continued confidence and support. We sincerely wish you and your families a festive and joyous Thanksgiving Holiday.

Here's to a wonderful and well-deserved break!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"Gratitude is not only the greatest of virtues, but the parent of all the others.”
~~ CICERO
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Color Us (re) Imaginative

“When I might feel like I'm drowning in my work all I have to do is take a few deep breaths and remember this support system of 1300 people who have my back.“

Good Morning Folks,

How lucky we are to have an extended burst of great weather here in NYC. Everyone is back from the beach and rested. You can feel the excitement, on the streets, in the air and certainly here at FSO where great ideas to better serve our clients are always in season.

I must say we are so entrenched in strategy it's amazingly exciting. When a company grows it's imperative to constantly evaluate its needs, ambitions and competition. 

That is exactly how we've accelerated growth at a galactic pace thus far. And, at our upcoming regional and national meetings, we'll be rolling out even more programs to ensure that we are the best oiled and most innovative machine this industry has ever seen. 

Hospitality is our DNA.

Operational best practices continue to be our greatest asset. 

We invest in our people.

We Fulfill Dreams.

We put Promise to Practice.

The new ideas flowing, and the programs they spur are an investment in our most precious commodity… OUR PEOPLE!  We are committed to providing our talent force with time-tested, proven and yet consistently (re)IMAGINED tools and focus like: 

• Amazing Training              
• Incredible Mentorship                   
• Creative Approaches                      
• Awesome Workshops                   
• Real-World Application                  
• Dynamic Development                  
• Endless Opportunities

In business, we always want to differentiate ourselves from our competitors, and we've done that by investing in a very strong and creative infrastructure that most our competitors simply can't duplicate. 

At FSO, I promise our employees a career, not just a job. An opportunity for anyone with >>SKIP >>Twinkle >>Fire and a willingness to work hard and learn and grow each and every day, the a chance to shatter glass ceilings and realize their full potential as has never been possible before. 

As a client we always have your back too. And we will never stop (re)IMAGINING new and better ways to make your workplace work better. So as the harvest season rolls around, you can expect a healthy crop of great ideas to power our sites into the most critical quarter of your year and beyond.

Kiss your loved ones and thank them for all their support as we continue to work hard to fulfill the biggest and brightest dreams and ambitions of clients and employees alike. 

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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“The future of sourcing isn’t finding people— 
it’s about engaging them.” 

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CHO Club April: Stars Make Their Mark On The FSO Walk of Fame

"FSO loves nothing more than rewarding our hard-working and valued employees!"

Good Morning Folks,

The sign of making it in Hollywood is to have your hand prints make their mark by being enshrined in the Hollywood Walk of Fame.

The equivalent at FSO is being nominated to participate in our monthly CHO Club. The CHO club is just another example of going above and beyond to say thanks to the wonderful people who serve our clients each and every day. These monthly recognition meetings provide the perfect platform to award, recognize and incentivize our top performers.

Some thought that our March event, which I blogged about here, couldn't be topped. Well last night it was. I loved the night, loved the people and the people loved us. 

Today I write to say, THANK YOU for INSPIRING ME. Yesterday's CHO club was perfect, exciting, and most important INSPIRING.

I so enjoy when we have a casual time to chat, recognize your victories, listen to your ideas, wins, strategies and hopes for personal accomplishments.

I made it my business to speak to every award winner including Dianne who could not talk, but made it. Lol…

Commented an employee: "Just felt I needed to thank you once again for yesterdays CHO Club get together. It was an honor to be chosen and the venue was awesome. So many people work for companies and don't have the privilege of being able to interact with the President and Founders let alone share a drink with them after work! THIS is what sets us aside from the competition! These events are great because it puts us in touch with one another. The personal aspect of FSO is alive and well in this company."

The teams were on fire and it is so easy for me to see clearly our FLP, and MRP winners today and into the future.

I left with Chelsea last night so happy with your accomplishments and how that completely translates into our client experience. It was my highlight of the year so far and I am already thinking of cool new locations like last night for May's event

It's because FSO loves nothing more than rewarding our hard-working and valued employees! Our employees represent FSO with confidence, knowledge, professionalism, smiles and a spark. From myself and the Executive Leadership Team to all of our employees across the nation – we want to say thank you for always helping us to reach these goals and congratulations to all the winners from headquarters and the field. 

Spread the word. Our next next “thank you event” of the year is just around there corner. The CHO Club will be at the end of May. Membership in the club is awarded based on ideas, strategies and cost savings suggested to the client and kudos received from clients.

Good luck to all of our employees and see you there. 

Have a GREAT end to a GREAT week as I look forward to seeing all of you soon in my travels.

Hugs all around, 

Mitchell D. Weiner
Chief Happiness Officer

PS. See more photos from our March CHO event HERE

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“I always strive to do better today than I did yesterday.”

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Happiness Ahead: Welcome to Outsourcing Nirvana

"How good is it to be part of a family who really cares about you, where you go, what direction you take, give you opportunities to grow, and reasons day in and day out to be proud of who you are 

and who you work for." 

Good Morning Folks,

If nothing makes you happier than making other people happy, then you're in good company this morning.

It's simple: happy companies make more money.

According to recent research from WooHoo, "This means that happiness at work is no longer a luxury. It's an absolute necessity for any organization that wants to be competitive and successful."

The study concludes....

• Happiness at work is one of the 3 most important sources of happiness in life.
• Happiness at work is the best antidote to stress. Stress doesn't necessarily come from working too much but from feeling bad while you work.
• Your happiness at work is your responsibility. Not your boss's, not your co-workers' and not society's. Yours.
• Your boss and your workplace are responsible for creating a setting where it's easy to be happy at work. 

Our own Experience Director Joseph Yapp reflected on Happiness at our place of work in a recent internal communique:

"As the year comes closer to the end, I get reminded of our 2013 Awards Night.   

It was a powerful reminder of all the hard work, sweat and smiles that led into getting an award. And as a recipient of a couple of awards that night, it took passion, personal dedication and a productive smart approach to work to be nominated, just like my peers. Masters of our trade!! Everyone mattered. You are somebody and we all know who you are.   

How? Because here at FSO, we communicate!!! We let everyone know what we did!!! We send pictures!!! Management writes about us, talks about us and the Owners acknowledges us in emails, company meetings, newsletters, blogs, social media.   

Here at FSO, when you get recognized you feel like a celebrity, a VIP and YOU actually mattered!   

How good is it to be part of a family who really cares about you, where you go, what direction you take, give you opportunities to grow, become someone, carry a title and give you reasons day in and day out to be proud of who you are and who you work for.  

When I first joined FSO, I did not know the concept of a happy office nor understood the title “Chief Happiness Officer."   

As weeks went by, I realized that the title is also a way of life. HAPPINESS!!! That is the key to success!!! 

Happiness is when you want to do a great job for your client and provide that HOSPITALITY experience (remember that feeling of euphoria when you complete a job well done?) 

Happiness is when you can help your staff achieve their goals or even just helping them perform their jobs (that feeling of giving), happiness is being part of a bigger picture and that your contributions are just as equally important as everyone else.  

I can honestly say when you come to HQ, you feel that ENERGY!! the EXCITEMENT!! the PASSION and see the smiles in people’s faces.  People hugging?? Yes!! Where on earth do you see such happy folks?? Is this outsourcing nirvana?? Yes folks, it is. And all that happiness radiates nationally to the field, regions, states and even in New Jersey!!!  

When I first started with FSO, I was a newbie at this happiness concept, now you can call me an expert. Because I spread it to my clients, my staff, my peers and more importantly to my family (personal & FSO)."

You see Joseph, as the WooHoo study validates, "happiness at work doesn't come from the organization's policies, strategies, plans or values. It comes from the things that you and I do here and now."

"Happiness at work doesn't come from raises, bonuses or perks. It comes from two things: Results and Relationships, IE. doing great work together with great people."

"Happiness at work doesn't just happen. It takes a focused effort from management and employees together."

As your Chief Happiness Officer my job is to ensure all of us are showering you with all the happiness and hospitality you deserve. 

Nothing makes me happier than making you happy. All our clients feel it, our staff feels it, you feel it and I feel it. 

As I often say: LOVE Life! Because when you are loving life you are living HAPPINESS simply defined.

Have a GREAT start to a GREAT week as I look forward to seeing all of you soon in my travels.

Mitchell D. Weiner
Chief Happiness Officer

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"When I was 5 years old my mother always told me that happiness was the key to life. When I went to school they asked me what I wanted to be when I grew up. I wrote down "happy". They told me I didn't understand the assignment. I told them they didn't understand life" - John Lennon

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Read more inspiring messages from our employees HERE

Open Your Arms to Change, But Don’t Let Go of Your Values.

"Of the many problems we face today, some are natural calamities and must be accepted and faced with equanimity. Others, however, are of our own making, created by misunderstanding, and can be corrected. One such type arises from the conflict of ideologies, political or religious, when people fight each other for petty ends, losing sight of the basic humanity that binds us all together as a single human family. Often we cannot overcome our problems because we either do not know the cause or, if we understand it, do not have the means to remove it. This is not the case, for example, with the nuclear threat."~ Dalai Lama

Good Morning Folks,

Here is an extra dose of inspiration and fruit for thought as the harvest season, falling colored leaves and crisp fall air remind us that change is the only certainty in life.

At the turn of this century, the Dalai Lama issued the following eighteen rules for living.

Rule 1. Take into account that great love and great achievements involve great risk.

Rule 2. When you lose, don’t lose the lesson

Rule 3. Follow the three Rs: 1. Respect for self 2. Respect for others 3. Responsibility for all your actions.

Rule 4. Remember that not getting what you want is sometimes a wonderful stroke of luck.

Rule 5. Learn the rules so you know how to break them properly.

Rule 6. Don’t let a little dispute injure a great friendship.

Rule 7. When you realize you’ve made a mistake, take immediate steps to correct it.

Rule 8. Spend some time alone every day.

Rule 9. Open your arms to change, but don’t let go of your values.

Rule 10. Remember that silence is sometimes the best answer.

Rule 11. Live a good, honorable life. Then when you get older and think back, you’ll be able to enjoy it a second time.

Rule 12. A loving atmosphere in your home is the foundation for your life.

Rule 13. In disagreements with loved ones, deal only with the current situation. Don’t bring up the past.

Rule 14. Share your knowledge. It’s a way to achieve immortality.

Rule 15. Be gentle with the earth.

Rule 16. Once a year, go someplace you’ve never been before.

Rule 17. Remember that the best relationship is one in which your love for each other exceeds your need for each other.

Rule 18. Judge your success by what you had to give up in order to get it.



Thanks to Body Mind Soul Spirit for this selection and to you for listening. Please don't confuse this with a similar looking chain email which is a hoax that is pretty evident by the points being made about cooking and all kinds of things the Dalai Lama would never discuss.

And if you'd like to turn those outsourcing frowns to smiles, talk to us, witness us. We'll   take you on a tour of client sites and and let you taste the FSO experience first-hand where you'll see how different life has become for some of the best known-brands in the world.

Call me personally at 212-204-1193.

Feel the FSO Experience - and ensure everyone around you does too. 

Here's to a wonderful week!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"Tough Times Never Last, but Tough People Do" ~~Robert H. Schuller

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At FSO, Imagination Is Always In Season

“When I might feel like I'm drowning in my work all I have to do is take a few deep breaths and remember this support system of 1300 people who have my back.“

Good Morning Folks,

How lucky we are to have an extended burst of great weather here in NYC. Everyone is back from the beach and rested. You can feel the excitement, on the streets, in the air and certainly here at FSO where great ideas to better serve our clients are always in season.

I must say we are so entrenched in strategy it's amazingly exciting. When a company grows it's imperative to constantly evaluate its needs, ambitions and competition. 

That is exactly how we've accelerated growth at a galactic pace thus far. And, at our upcoming regional and national meetings, we'll be rolling out even more programs to ensure that we are the best oiled and most innovative machine this industry has ever seen. 

Hospitality is our DNA.

Operational best practices continue to be our greatest asset. 

We invest in our people.

We Fulfill Dreams.

We put Promise to Practice.

The new ideas flowing, and the programs they spur are an investment in our most precious commodity… OUR PEOPLE!  We are committed to providing our talent force with time-tested, proven and yet consistently (re)IMAGINED tools and focus like: 

• Amazing Training              
• Incredible Mentorship                   
• Creative Approaches                      
• Awesome Workshops                   
• Real-World Application                  
• Dynamic Development                  
• Endless Opportunities

In business, we always want to differentiate ourselves from our competitors, and we've done that by investing in a very strong and creative infrastructure that most our competitors simply can't duplicate. 

That in mind, I want to give a shout of appreciation to Crystal, whose rapid career ascension on was profiled here on MitchWeiner.com and her post has already become one of our most-read stories. 

At FSO, I promise our employees a career, not just a job. An opportunity for anyone with >>SKIP >>Twinkle >>Fire and a willingness to work hard and learn and grow each and every day, the a chance to shatter glass ceilings and realize their full potential as has never been possible before. 

Crystal's story is a case in point. It personifies the essence of the FSO client and employee experience. If you haven't read that yet I encourage you to do so. 

Crystal's been slammed with her new workload and humbled by the warm welcome and support communicated to her by just about every employee from all walks of the organization. I very much appreciate that. In an email to me Crystal confided, "When I might feel like I'm drowning in my work all I have to do is take a few deep breaths and remember this support system of 1300 people who have my back.“ How many friends do you know that honestly feel that way about the culture of their workplace?

As a client we always have your back too. And we will never stop (re)IMAGINING new and better ways to make your workplace work better. So as the harvest season rolls around, you can expect a healthy crop of great ideas to power our sites into the most critical quarter of your year and beyond.

Kiss your loved ones and thank them for all their support as we continue to work hard to fulfill the biggest and brightest dreams and ambitions of clients and employees alike. 

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

........................................................

“The future of sourcing isn’t finding people— 
it’s about engaging them.” 

........................................................

Read inspiring messages from our employees HERE