"Our hero, with military background, shook it off as "it was OK, and we see a lot as Concierge."
Good Morning Folks,
Jiovan is our hero today. On the job at a financial institution, he was talking someone when a seizure came on them. He did a good job, maintained his composure and called for assistance.
Coincidentally, our client is having CPR/ED training next week. Jiovan expressed interest to participate so they got him a spot. Now both FSO and its client are making a commitment to his development.
This isn't the first time one of our heroes came to the rescue. Back Shout-Out columns have plenty of other examples like the case of our Miguel, who encountered a suicide attempt while on the job at a luxury building we serve.
It was an attempted suicide. This was not an episode of "what would you do?... There was no John Quiñones to come out from behind the camera. Miguel didn't believe what he was seeing and took a moment to get his head straight. What he did next saved not just the woman (Mom) but the unborn and the 2 year old toddler. The woman intended to get in her car and when Miguel confronted her, she pleaded to allow her to get to her car to go to hospital. Miguel was, oh no you don't, he grabbed her wrist as a human tourniquet and made her sit down. She tried to convince him to let her go and get in her car but he took control and had another associate call 911 and get EMTs out. Miguel kept her awake as she repeatedly passed out.
EMTs arrived and took her away to hospital and Miguel, if you didn't do what you did, she would have bled out in 4 mins. If she had made the car, it could have cost her a lot more than her and her unborn.
The woman was OK and back yesterday at the building and her husband couldn’t have been more grateful to Miguel.
Miguel, with military background has kind of shook it off as "it was OK, and we see a lot as Concierge."
These two case studies exemplify the true culture perspective of our company. It's what we do. It's these things that separate us from everyone else. It's in our DNA! This isn't who we say we are. It's innate in our culture. It's what we expect. The only thing different here is the individuals that needed help. As a group, we are prepared, ready and eager to engage.
Our people are skilled, trained and ready to handle all tasks at hand. Our cross-training and programs in place are essential to our clients success.Together, as a company we are capable of great things.
We get great results when we have the right people in place who have solid relationships with our clients.
To those applauded, today CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!
Have a great day and thanks for being a part of our amazing journey.
Mitchell D. Weiner
Chief Happiness Officer
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"A leader is one who knows the way, goes the way, and shows the way." ~~ John C. Maxwell
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