Showing posts with label throwback thursday. Show all posts
Showing posts with label throwback thursday. Show all posts

Thursday, December 17, 2015

Throw Back Thursday: Everybody Leads; Everybody Cares

"Likewise, inspire and encourage your teams, “honk” by recognizing and rewarding an employee with a pat on the back, a kudo, a special mention during the daily huddle, it will go a long way to making everyone feel appreciated as well as promote camaraderie and teamwork."









Good Morning Folks,

Whether you have heard this tale before, or are taking it on for the first time, today's "TBT" post will always lift you up.

There was a time when the lone eagle on the mountain was a popular symbol for leadership.  But in a fast-moving organization such as FSO, we should have – MUST HAVE – leaders at EVERY position.  If you want a better metaphor than the eagle, consider the wild and wily Great Northern Geese.


EVERYONE is ALIGNED:  

A flock of Great Northern Geese will fly thousands of miles in a perfect V formation – and therein lies the secret: As each bird moves its great wings, it creates an uplift for the bird following.  Formation flying is 70 percent more efficient than flying alone.  If every associate at every site is aligned and FOCUSED  on delivering the hospitality experience, we will create an uplift for each other to continue delivering white glove service as a unit.

EVERYONE LEADS:  

At a distance, the flock appears to be guided by a single leader.  The lead bird does in fact guide the formation, winging smoothly and confidently through the oncoming elements.  If the lead bird tires, however, it rotates back into formation and another bird moves quickly to the point position.  Leadership is willingly shared, and each bird knows exactly where the entire group is headed.  At FSO, every associate knows where we are headed and can see 2020 clearly.  Each one of our teammates should be able to wing smoothly and confidently through any and all challenges they may face on a daily basis.

EVERYONE INSPIRES:  

Each flock finds its own unique rhythm and spirit.  The pulsating sound of the huge wings beating together excites and energizes the entire formation.  The geese enthusiastically honk from behind to encourage those up front to keep up with their speed.  Likewise, inspire and encourage your teams, “honk” by recognizing and rewarding an employee with a pat on the back, a kudo, a special mention during the daily huddle, it will go a long way to making everyone feel appreciated as well as promote camaraderie and teamwork.

EVERYONE CARES:  

In good time or bad, Great Northern Geese stand by each other.  When a member of the flock gets sick, wounded or shot down, two geese drop out of formation and follow it down to help and protect it.  They stay with it until it is able to fly again.  Then they soar off together to catch up with their flock.  Know that you have easy access to an entire NATION of counterparts that can support you and guide you at any time…  all you have to do is reach out and they will help and support you to soar along with the rest, the best, FSO.

If WE have as much sense as geese, we TOO will share the leadership and stand by each other in difficult times as well as when we are strong.


What a terrific, informative and timely message for all of us at FSO. Absolutely loved the message of unity, leadership and teamwork and I am always amazed how much we can learn from one of God's creatures.

In the spirit of the season.... CHEERS!









Mitchell D. Weiner
Chief Happiness Officer


. . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . .. . . . . . . . 
"If your actions inspire others to dream more, learn more,
do more and become more, you are a leader." 
~~John Quincy Adams
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Thursday, September 3, 2015

Throwback Thursday: Just Look Back 100 Years At The Close of the Last Century and Imagine Life's Possibilities in 2115



"Back then a competent accountant could expect to earn $2000 per year, a dentist $2,500 per year, a veterinarian between $1,500 and $4,000 per year, and a mechanical engineer about $5,000 per year.




Good Morning Folks,


Start with the fact that in 1911 there were only about 230 reported murders in the ENTIRE U.S.A.! Or there were only 8,000 cars and only 144 miles of paved roads. NOW consider 2115 at the current speed of change....


The year is 1911 --- One hundred years ago plus. What a difference a century makes! Here are some statistics for the Year 1911:

  • The average life expectancy for men was 47 years.
  • Fuel for this car was sold in drug stores only.
  • Only 14 percent of the homes had a bathtub.
  • Only 8 percent of the homes had a telephone.
  • The maximum speed limit in most cities was 10 mph.
  • The tallest structure in the world was the Eiffel Tower !
  • The average US wage in 1910 was 22 cents per hour.
  • The average US worker made between $200 and $400 per year.
  • A competent accountant could expect to earn $2000 per year, a dentist $2,500 per year, a veterinarian between $1,500 and $4,000 per year, and a mechanical engineer about $5,000 per year.
  • More than 95 percent of all births took place at home.
  • Ninety percent of all Doctors had NO COLLEGE EDUCATION! Instead, they attended so-called medical schools, many of which were condemned in the press and the government as "substandard".
  • Sugar cost four cents a pound.
  • Eggs were fourteen cents a dozen.
  • Coffee was fifteen cents a pound.
  • Most women only washed their hair once a month, and used Borax or egg yolks for shampoo.
  • Canada passed a law that prohibited poor people from entering into their country for any reason.
  • The Five leading causes of death were
    • Pneumonia and influenza
    • Tuberculosis
    • Diarrhea
    • Heart diseass
    •  Stroke
  • The population of Las Vegas , Nevada was only 30.
  • Crossword puzzles, canned beer, and iced tea hadn't been invented yet.
  • There was neither a Mother's Day nor a Father's Day.
  • Two out of every 10 adults couldn't read or write and only 6 percent of all Americans had graduated from high school.
  • Marijuana, heroin, and morphine were all available over the counter at the local corner drugstores. Back then pharmacists said, "Heroin clears the complexion, gives buoyancy to the mind, regulates the stomach and bowels, and is, in fact, a perfect guardian of health!" (Shocking?)
  • Eighteen percent of households had at least one full-time servant or domestic help.
  • There were about 230 reported murders in the ENTIRE U.S.A. !
Try to imagine what it may be like in another 100 years.

Have a GREAT day and LOVE LIFE as I look forward to seeing all of you soon.









    Mitchell D. Weiner
    Chief Happiness Officer


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    It's not what you've got. It's what you use that makes a difference.
    ~~Zig Ziglar
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Thursday, June 25, 2015

Throw Back Thursday: In The Struggle For Cell Phone Survival, As With Any Business, Only The Fittest Win

"Change is Good. You Go First, Because somebody's gotta win. It might as well be you."




Good Morning Folks,

"Innovation" is one of those buzzwords you hear all the time. 

I believe complacency is when innovation ends. The advantage every business has, but few in our industry leverage to the advantage that we do, is the ability to innovate and reinvent. So many great companies lose their edge and end up playing catch-up until they're obsolete. That’s not going to happen here.

Dramatic paradigm sights are occurring in every industry, YOUR industry because traditional barriers to entry don't exist anymore. If you don't think a new era of change and creative destruction isn't headed to your door step, you are sadly mistaken. If you want to be on top, you have to look at innovation in a new, interactive way. You have to believe it is worth coin, its worth doing wrong. You have to be willing to try your model, test it, innovate around it, get out, screw up, and then do it right. You have to understand that speed is everything in an electronic realm because you can fix mistakes before anyone realizes that mistakes were made.

We are facing the biggest transformation the way business is conducted since the industrial revolution. If you are willing to innovate, you are taking steps towards crashing your competition.

Just look how the today's "Throw Back Thursday" photo depicting the short history and rapid advancement of cell phone technology.



As an owner and CEO, I am keenly aware that rapid change in business and technology is the “new normal.”  The only way for our company to survive, let alone thrive, is to continuously reinvent and redefine— everything.

This means we can’t go backward, and we can’t stand still. We can’t rest on our laurels and we can’t keep doing what we’ve always done — even if we are doing our best, we need to keep doing it better.

Because at FSO, we never stop rethinking, refreshing and (re)IMAGINING a better future for our clients. 

Yesterday away a case in point. Yesterday at FSO was a great and fantastic day sitting the standard for innovation and perfection in everything we do. 

Over the past weeks our teams have received an amazing shot of passion, inspiration, tools and content supported by the  entire leadership team. We're focused on how to ensure consistency and execution across all of our site openings. 

We are doing some very out of the box and special things for our newest clients and I look forward to sharing our successes in future.


IT IS YOU that makes FSO who we are. Love Life!



Mitchell D. Weiner
Chief Happiness Officer  

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"In the struggle for survival, the fittest win out at the expense of their rivals because they succeed in adapting themselves best to their environment." ~~ Charles Darwin
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Thursday, October 23, 2014

Throwback Thursday: The Evolution of the Office Desk

In the Beginning, Office with clerks working at
slant-top standing desks.
Photo: OfficeMuseum.com
How from the eighties till now our working instruments and habits are changed, visually, technologically and substantially.













Good Morning Folks,

Whether you like it or not, the fact is, we depend on technology more than you know. How has your desk evolved over the last 35 years? Do you still have that Rolodex in front of you? Probably not. What about that clunky dictionary, or the answering machine? Technology (and the cloud) has replaced most of our desktop items.

In this video produced by Harvard Innovation Lab, genuine vintage items were sought after and purchased in order to recreate the look and feel of an 80′s work desk.



Shout-out to the producer of the video, Best Reviews!

I want take this opportunity to thank you for what you do every day to make FSO GREAT!

If know of someone who would enjoy working for or with FSO please do not keep us a secret.

Have a Personal, Passionate & Productive Day!



 







Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

Thursday, September 18, 2014

Throwback Thursday: Selling Like A Mad Man: Being Don Draper

"You can't sell something you don't believe in yourself, and you can't sell it to someone who doesn't buy into your process. You have to want it to get it, and you have to have absolute confidence in what you're pitching."









Good Morning Folks,

Mad Men's Don Draper is a "get its, get it". Thanks to Oren Klaff's brilliant book, Pitch Anything, I am now a bigger fan. If you have not yet read Pitch Anything, I highly recommend you do so.

What follows, inspired by Pitch Anything, is an excellent illustration of not only how to play to win, but how to avoid the “Slow No”.  Sales people tend to forget that one of the most important attributes to their trade is not to sell, but to first qualify and disqualify prospects. Not everyone is meant to be a fit. Listening, understanding, and then eventually selling are the keys to a mutually rewarding customer partnership. 

As a fan of Mad Men, I realize Don Draper’s style is harsh, but if you are not bold and willing to have a deliberate “adult conversation” with your prospects and customers, then you are wasting precious time that should be directed toward believers.

==> The traits that make Don Draper successful include:
  • An insatiable desire to win.
  • Solid business acumen.
  • Ability to take action.
  • A rare ability to see what others will never see. 
I have met many "Don Drapers" in my career. Companies with ten to twenty salespeople are lucky if they have one on their sales team.

I thought I'd ask other top sales executives I know what they think are the top qualities one should look for when interviewing candidates for a sales position. Here they told me in no particular order.
  • Aptitude: The one not often mentioned  is aptitude. After all we all want someone who can understand the product mix. Their aptitude needs also to extend to comprehending the various types of businesses/situations your customers are in, or how else will they be able to properly uncover needs.
  • Listening: God created us with 2 ears and one mouth, to listen with as much as we talk. Qualifying and disqualifying the client are important. As a sales rep, the top priority is get more possible background situation of customer at very beginning, so he who is not good at listening and only preaches the specs, the company and/or  the price to a potential customer mostly will end their chances right there. Because, we are not led in our selling by selling "products and services" but more around the experience of what we offer, understanding the client and what story they are telling to their clients. Then how we can help them with that specifically. 
  • Determination: You can't sell something you don't believe in yourself, and you can't sell it to someone who doesn't buy into your process. You have to want it to get it, and you have to have absolute confidence in what you're pitching. Your attitude has to be "We know what we offer is top shelf, and if you can't see that, then it's you that's missing out" rather than getting desperate for a sale---clients can smell that from a mile away. The successful sales person takes the word no as the beginning of the sales cycle and is even more determined each time they hit an obstacle 
  • Resilient: A successful professional sales person can only have success if they are resilient. There are far more No's than Yes's out there. Every time you don't get the sale, you have to keep the positive attitude to move on.
  • Cultural Fit: As a first step, I'm always looking for fit rather than skill set. Can they thrive in an environment like ours… high activity and direct feedback? You can train an employee to have the desired/necessary skill set - you can not train an employee to fit into the culture of your organization.
  • Entrepreneurial Spirit: I look for someone who will take ownership. I look for a "fit as well" in my last hire I did this and it has been a great success. Passion. 
  • Adaptability: In today's competitive environment of rapid innovation, flexibility is essential. Aptitude and attitude are also key trait
  • Likeable: What comes to mind is someone who is "likable". Likeable is someone who relates, listens, identifies needs and can speak in the language of the client. Someone who is funny and has a great spirit
Don Draper had those qualities suggested as well. He looked the part and you could trust that.


There was always something in his eyes-- when he got inspired you could feel that and you knew you were on good hands no matter what he was selling.

Some of those traits are hard to discover in interviews. You must get the interviewee to tell stories. You can't determine that just by asking them to sell you a pen. Because, in sales, if you have all of the other qualities but can't listen, can't understand the customers pains before running your mouth, you will always put your foot in it.

Here are a few clips of Don Draper in action. Have a look at magical works of wisdom from the godfather of closing:

==> Don Draper Sales Pitch

==> Don Draper wants: All of it

==> Position Yourself. Nothing Is Free.

==> Mad Men - Jantzen Meeting


I love these clips. They really do work in a Sun Tzu "Art of War" kind of shorthand for summing up the essence of Don Draper.

Don is confident in his ability, vision, and capacity. Professionally, Don is strictly take-no-prisoners. He can clearly see where his clients need to go and how he will get them there. Don is a storyteller. 

Thanks to Chris Young Founder and Thought Leader, The Rainmaker Group, Inc for inspiring this post with his. Says Chris: "The Rainmaker Group uses an advanced "Moneyball Approach" to help Clients select "wolf class" salespeople that scare the hell out of the competition." Now that's exactly what Don Draper would say if he was pitching Chris' business. lol

I want take this opportunity to thank you for what you do every day to make FSO GREAT!

If know of someone who would enjoy working for or with FSO please do not keep us a secret.


Have a Personal, Passionate & Productive Day!










Mitchell D. Weiner
Chief Happiness Officer


Learn more about what DIFFERENTIATES FSO here



Thursday, January 2, 2014

Throwback Thursday: The Postage Stamp

Le Philateliste by François Barraud(1929).
"Switzerland made a stamp that contained a bit of lace and one of wood. The United States produced one of plastic. East Germany issued a stamp of synthetic chemicals. In the Netherlands a stamp was made of silver foil. Bhutan issued one with its national anthem on a playable record."









Good Morning Folks,
A staple of the back offices we support is postage.
Before the use of adhesive paper stamps, letters were hand stamped or postmarked with ink. Postmarks were the invention of Henry Bishop and were at first called 'Bishop mark' after the inventor. Bishop marks were first used in 1661 at the London General Post Office. They marked the day and month the letter was mailed.
A schoolmaster from England, Rowland Hill invented the adhesive postage stamp in 1837, an act for which he was knighted. Through his efforts the first stamp in the world was issued in England in 1840. Roland Hill also created the first uniform postage rates that were based on weight rather than size. Hill's stamps made the prepayment of mail postage possible and practical.
According to Wikipedia, although a number of people laid claim to the concept of the postage stamp, it is well documented stamps were first introduced in the United Kingdom on 1 May 1840 as a part of postal reforms promoted by Sir Rowland Hill. With its introduction, the postage fee was then to be paid by the sender and not the recipient, though it was still possible to send mail without prepaying. Postmarks have been applied over stamps, "obliterating" them from further usage, since the first postage stamps came into use.[29][30]
The first stamp, the penny black, became available for purchase 1 May 1840, to be valid as of 6 May 1840. Two days later, 8 May 1840, the two pence blue was introduced. Both stamps exhibit an engraving of the young Queen Victoria, neither bearing perforations, as the first stamps were separated from their sheets by cutting mechanisms (e.g. scissors). At the time of issuance, given no need for indication of origin, no country name was included on the postage stamps. The UK remains the only country to omit itself by name on postal stamps,[31][32] using the reigning monarch’s head as implicit identification. Following the introduction of the postage stamp in the UK, the use of this prepaid postage innovation drastically accelerated the number of postal-sent. Prior to 1839, the number of letters sent was 76 million. By 1850 this volume increased five-fold to 350 million, continuing to grow rapidly thereafter,[5] until the end of the 20th century when newer methods of indicating postage-paid drastically reduced the use of delivery systems requiring stamps.
Other countries soon followed in example the United Kingdom with their own stamps. The Canton of Zürich in Switzerland issued the Zurich 4 and 6 rappen on 1 March 1843. Although the Penny Black could be used to send a letter less than half an ounce anywhere within the United Kingdom, the Swiss did not initially adopt that system, instead continuing to calculate mail rates based on distance to be delivered. Brazil issued the Bull’s Eye stamp on 1 August 1843. Using the same printer as for thePenny Black, Brazil opted for an abstract design instead of portrait of Emperor Pedro II, so his image would be not be disfigured by a postmark. In 1845 somepostmasters in the United States issued their own stamps, but it was not until 1847 that the first official U.S. stamps were created: 5 and 10 cent issues depictingBenjamin Franklin and George Washington. A few other countries issued stamps in the late 1840s. Many others, such as India, initiated their use in the 1850s, and by the 1860s most countries issued stamps.
Perforation of postage stamps began January 1854.[33] The first officially perforated stamps were issued in February 1854. Stamps from Henry Archer's perforation trials were issued the last few months of 1850; during the 1851 parliamentary session[33] at the House of Commons, and finally in 1853/54 after the government paid Mr. Archer £4,000 for his machine and the patent.[33]

Design[edit]

When the first postage stamps were issued in the 1840s, they followed an almost identical standard in shape, size and general subject matter. They were rectangular in shape. They bore the images of Queens, Presidents and other political figures. They also depicted the denomination of the postage-paid, and with the exception of the United Kingdom,[34] depicted the name of the country from which issued.[35] Nearly all early postage stamps depict images of national leaders only. Soon after the introduction of the postage stamp, other subjects and designs began to appear. Some designs were welcome, others widely criticized. For example, in 1869, the U.S. Post Office broke tradition of depicting presidents or other famous historical figures, instead using other subjects including a train, and horse. (See: 1869 Pictorial Issue.) The change was greeted with general disapproval, and sometimes harsh criticism from the American public.[36][37]

Perforations[edit]


Rows of perforations in a sheet of postage stamps.
Perforations are small holes made between individual postage stamps on a sheet of stamps, facilitating separation of a desired number of stamps. The resulting frame-like, rippled edge surrounding the separated stamp defines a characteristic meme for the appearance of a postage stamp.
In the first decade of postage stamps' existence (depending on the country), stamps were issued without perforations. Scissors or other cutting mechanisms were required to separate a desired number of stamps from a full sheet. If cutting tools were not used, individual stamps were torn off. This is evidenced by the ragged edges of surviving examples. Mechanically separating stamps from a sheet proved an inconvenience for postal clerks and businesses, both dealing with large numbers of individual stamps on a daily basis. By 1850, methods such as rouletting wheels were being devised in efforts of making stamp separation more convenient, and less time consuming.[38]

The Penny Red, 1854 issue. The first officially perforated postage stamp.
The United Kingdom was the first country to issue postage stamps with perforations. The first machine specifically designed to perforate sheets of postage stamps was invented in London by Henry Archer, an Irish landowner and railroad man from Dublin, Ireland.[39] The 1850 Penny Red.[38][40][41] was the first stamp to be perforated during trial course of Archer's perforating machine. After a period of trial and error and modifications of Archer's invention, new machines based on the principles pioneered by Archer were purchased and in 1854 the U.K. postal authorities started continuously issuing perforated postage stamps in the Penny Red and all subsequent designs.

The first officially perforated United States stamp (1857).
The United States government and the Post Office were quick to follow the lead of the U.K. In the U.S., the use of postage stamps caught on quickly and became more widespread when on March 3, 1851, the last day of its legislative session, Congress passed the Act of March 3, 1851 (An Act to reduce and modify the Rates of Postage in the United States).[42] Similarly introduced on the last day of the Congressional session four years later, the Act of March 3, 1855 required the prepayment of postage on all mailings. Thereafter, postage stamp use in the U.S. quickly doubled, and by 1861 had quadrupled.[38] In 1856, under the direction of Postmaster General James Campbell, Toppan and Carpenter, (commissioned by the U.S. government to print U.S. postage stamps through the 1850s) purchased a rotary machine designed to separate stamps, patented in England in 1854 by William and Henry Bemrose, who were printers in Derby, England.[43] The original machine cut slits into the paper rather than punching holes, but the machine was soon modified.[40] The first stamp issue to be officially perforated, the 3-cent George Washington, was issued by the U.S. Post Office on February 24, 1857. Between 1857 and 1861 all stamps originally issued between 1851 to 1856 were reissued with perforations. Initial capacity was insufficient to perforate all stamps printed, thus perforated issues used between February and July 1857 are scarce and quite valuable.[44][45]

Shapes and materials[edit]

In addition to the most common rectangular shape, stamps have been issued in geometric (circular, triangular and pentagonal) and irregular shapes. The United States issued its first circular stamp in 2000 as a hologram of the earth.[46][47] Sierra Leone and Tonga have issued stamps in the shapes of fruit. Stamps that are printed on sheets are generally separated by perforations, though, more recently, with the advent of gummed stamps that do not have to be moistened prior to affixing them, designs can incorporate smooth edges (although a purely decorative perforated edge is often present).
Stamps are most commonly made from paper designed specifically for them, and are printed in sheets, rolls, or small booklets. Less commonly, postage stamps are made of materials other than paper, such as embossed foil (sometimes of gold). Switzerland made a stamp that contained a bit of lace and one of wood. The United States produced one of plastic. East Germany issued a stamp of synthetic chemicals. In the Netherlands a stamp was made of silver foil. Bhutan issued one with itsnational anthem on a playable record.[48]

Graphic characteristics[edit]

The subjects found on the face of postage stamps are generally what defines a particular stamp issue to the public and are often a reason why they are saved by collectors or history enthusiasts. Graphical subjects found on postage stamps have ranged from the early portrayals of kings, queens and presidents to later depictions of ships, birds and satellites,[37] famous people,[49] historical events, comics, dinosaurs, hobbies (knitting, stamp collecting), sports, holiday themes, and a wealth of other subjects too numerous to list.
Artists, designers, engravers and administrative officials are involved with the choice of subject matter and the method of printing stamps. Early stamp images were almost always produced from engravings — a design etched into a steel die, which was then hardened and whose impression was transferred to a printing plate. Using an engraved image was deemed a more secure way of printing stamps as it was nearly impossible to counterfeit a finely detailed image with raised lines unless you were a master engraver. In the mid-20th century, stamp issues produced by other forms of printing began to emerge, such as lithographyphotogravureintaglio and web offset printing. These later printing methods were less expensive and typically produced images of lesser quality.


Have a GREAT day and LOVE LIFE as I look forward to seeing all of you soon.







Mitchell D. Weiner
Chief Happiness Officer


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Not everyone will understand your journey. 
Especially if they've never walked your path"
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About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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