"You were the first ones in office and last to leave, and you did it all with a smile. It is always such a pleasure to work with such a hard working & well organized team."
Good Morning Folks,
As FSO continues its expansion nationally, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees.
We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you.
Our clients love what we are doing for them. When they take time to write like this after months of being let down by their former suppliers, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that just can't be faked or duplicated.
Hear it direct from our client's mouths:
Abby Pfaffman, Parsons Brinckerhoff
"I wanted to thank you very much for sending Abby our way. She has been an excellent addition to my team. She is always, ALWAYS pleasant and helpful and you almost never see her without a bright smile on her face. She’s very professional and always here early. I couldn’t ask for more. Thank you!"
Andrea Karabetsos, Capco"Thank you all for last night!!!! Such a success - Ulysses was so accommodating and everyone had a great time!!!"
Anthony Seales, Univision
"Hola Pedro, Seriously have to say that I am very amazed by Anthony’s great personality and always looking for ways to help everyone on the floor. Even in the most little things he will think of a solution and help out. Thank you guys for being so amazing!"
Ausberto Falcon aka “Ozzie”, Capco
"A message to brighten your day! Thank you for all that you do to make our work experience pleasant. Happy Hump Day!"
Brittney Weaver, Director and Mid-Atlantic HR Generalist
"Kim, I just wanted you to know that I am sooo impressed with Brittney Weaver. She joined me for the Pittsburgh ALA show today and she amazed me. She was outgoing, had a great talk track about FSO, told her story to lots of people and was downright fantastic! Thanks for sparing her and allowing her to share the FSO greatness. Brittney really is a great asset to FSO. We may need her to sell on Pittsburgh too!"
Brennan Becker and Andrea Karabetsos, Capco
"As much as I would have loved to sit and watch the game, I had to get back to work. I just wanted to give you two thumbs up for another excellent turn out with your event. Everything looked amazing! It is such a pleasure seeing everyone get together for the kickoff! Thank you!"Jennifer Elgart/Talent Acquisition/ Capco
(Capco Team **2 Kudos in 1 month**)
"I just wanted to thank all the wonderful members of our FSO team!
Facilities- Once again you all did an amazing job helping me with the all day NALT meeting yesterday as well as setting up and working the huge Town Hall last night (I believe we had 140 people show up!). You were the first ones in office and last to leave, and you did it all with a smile. It is always such a pleasure to work with such a hard working & well organized team.
Taylor, Talmas & Luis- thank you for manning the helm and running the Town Hall's AV system last night. It is not an easy job juggling all the moving parts of our Town Halls and you did great job!
All of your help is always greatly appreciated. These events would not have gone as smoothly without each and every one of you! Thanks FSO and everyone involved. "
Patrick Gormley/ COO/Capco
"Thank you to you and your team for helping all of us during our time there. You have a wonderful office and everyone was so kind. The two catering companies were great and the food was very good. Do you happen to have the receipts for both? I need them to expense. The meeting went very well and I could not have done it without you. Thank you again and I hope to see you all again soon."Delilah Camejo, HQ Informationalist
"Natalie Harvis sought me out to especially let me know that Delilah Camejo has done an amazing job in helping her to prepare for a client breakfast that she is having tomorrow. She showed me an event template that Delilah had gone above and beyond to create and she complimented her personality and had nothing but amazing things to say. She definitely deserves a kudos! Thank you!"
Informationalist, FSO HQ
"The front desk took care of 45 crazy lawyers over 3 days of intense interviews—GREAT JOB BY WHOLE TEAM."
Isaias Rodriguez, Accounting
"I wanted to take yet another minute to openly acknowledge Isaias Rodriguez in public forum for his dedication and due diligence for taking great strides and achieving great progress in getting FSO up to speed with their past due balances. I am fully aware of all the hard work that he has personally invested in this project. Be assured that his efforts have not gone unnoticed or unappreciated by all of us here at React, especially myself. I stand and applaud Isaias for his tireless efforts. Many, many thanks my friend!!
Jonathan Ramos, Capco"Sometimes it the little things that makes a hectic less crazy. Thank you for making my Wednesday even better."
Jonathan Rivera, Unicredit
"I wanted to thank you for letting John help us in the event yesterday. He went beyond and above the call of duty in supporting us and I received a lot of comments about the positive impact his presence made last night."
"Outstanding Service! I just wanted to take a minute to let you know what an outstanding job Kellyanne Iselin did in supporting a series of BMG Marketing meetings yesterday …BMG Marketing was conducting P-touch agency presentations in the Nagoya Room yesterday and we needed a little extra help to keep the meeting schedule running smoothly – Kelly just walked into the building, and didn’t even get a chance to settle in for the day, when we briefed her on the attendance schedule but she was not fazed by the sudden download of directions … instead she stepped up and took control of the situation.
She greeted all of the agency visitors and welcomed them to Brother, she guided them into the meeting room, offered them coffee and water, and checked on them periodically to ensure they had everything they needed for their presentations - after each group concluded, she elevated the level of service even further by straightening up the room and getting everything in order for the next session.
She was amazing …This may not sound like a big deal (and my explanation is overlooking many of the other details that she cared for behind the scenes), but she performed this service without being asked and took ownership to ensure the meetings ran smoothly and that our guests felt welcomed … her attention to detail made the meetings run without incident.I did not expect this level of assistance – it was truly above and beyond expectations and I thought it was important to recognize her commitment to excellence – she definitely put the customer first."
Manifred White and Whaylon John, Ogletree, NY
"Seriously, I have to tell you that Whaylon is awesome and doing such a great job!! On top of that, Manny is fantastic!! He’s that kind of “old-school gentleman” you just don’t see any more and doing a great job, as well. What a terrific addition to our office!!!"
Neuberger Team
"I just wanted to send a huge thank you to you and your team for all you did to help Jackie’s breakfast run smoothly! We truly appreciate the team’s early morning efforts. From all accounts, the event was a great success. Thanks so much for everything!! J"
"Just wanted to make sure we give a shout out for a great job tonight. The place looked great, food was on point and thanks for taking the initiative to get more beer!!!"
"Just wanted to let you know what an awesome job your team did here at Liquidnet. This was Rene and Ralphy Mata’s first time creating a “theme” for Friday Lunch. They printed posters, created a video slideshow and bought items to raffle to Liquidnet employees all centering around the start of the Fifa World Cup Tournament."
"They did an amazing job creating the event and staying within an established budget! A huge “thank you” to them for making the Liquidnet Experience something really special today!! You should be proud to have them on your team, I know I am. J"
Regina Zakai, Brookfield
"Just a note to say thank you for all of help with arranging for our team to work downtown last Saturday. You were a great help. Have a good day."
Robbie Miller, FSO Office Services
"Kudos for Robbie Miller… He was thrown into a site to provide coverage at the last second today and did a great job, the client was impressed :)"
Saleem Abdullahi, Capco Esther Torres has thanked you through CapInTouch.
"Thank you Saleem for all your hard work!"
Shalaine and Chelsea, Corporate Trainers
"Just wanted to take an opportunity to say thanks for a great training today Shalaine. You and Chelsea are doing a great job of keeping us in the field as up to date with the latest information to help us do our jobs more efficiently. Mario, once again thank you for allowing me to be a part of this training by extending the invitation. Much appreciated. Have a great rest of the day everyone. "
Wendy Loyola and Evelyn Franco
"I wanted to send you a quick “thank you” for all your help organizing this meeting. Everything went smoothly - the IT support, the food, etc. – thanks to you. I do appreciate it, so a big “THANK YOU” for all your help!"
"I just wanted to take a moment to say a big “Thank You” to you all. Whether it’s a small request, helping the ladies room smell extra fresh, an extra set of hands to hold a tray or a smile every time I see you, each one of you makes HQ a better place to work every day."
It's clear from these kudos that everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.
Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.
Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.
Have a GREAT day as I look forward to seeing all of you soon.
Mitchell D. Weiner
Chief Happiness Officer
Chief Happiness Officer
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"None of us is as smart as all of us." ~~Ken Blanchard
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