We NEVER Stop Thinking About YOU

"As you see, we NEVER stop thinking about YOU and what needs to be done in order to love what we do do each day and to be excited about being a part of the FSO journey."

Good Morning Folks,

It was a great Father's Day weekend in NYC!  The sun finally shined, people were smiling and having fun outdoors -J  Hope your weekend was just as nice, the official start to summer 2015!

Growing our folks is my legacy. My care. And my passion

As you know, we're all about making the Hospitality service, a seamless experience every single day. 

My team takes great pride in all that we do for our clients and the FSO family. Whenever, wherever and however, the FSO Team we'll always be there for you. 

• Everyone Cares
• Everyone Inspires
• Everyone Leads
• Everyone Is Aligned

We have the right people, with the right skills, in the right positions.

==> GRATITUDE

Gratitude is an emotion so powerful it can transform ones mood from darkness to healing light and renew our zest for life.

Being grateful is an attitude of deep appreciation for the realities that surround us "moment to moment"...each day of our life.

At last week's management meetings, I had the opportunity to meet with one of our rising stars and I was discussing with him what “SMILES AT YOUR SERVICE” really means. For me, it means for us to provide our clients - “SERVICE WITH PASSION”. 

Our customers are an investment and we need to maximize our return. The investment starts from Day One when the sales team makes the first contact and then continues through the sales cycle, implementation, life of the contract and the most important phase – renewal so that the customer remains with FSO. 

==> SMILES AT YOUR SERVICE: - How we provide service with passion: 

• We speak to our customers on a daily basis, we're cheerful and simile at them – (frowns use 72 muscles which a smile take 14!) -J
• We listen to our customers to find out what they really want.
• We do things the way customers expect them to be done.
• We train our team members to provide service the FSO way, create the FSO service experience for our clients!
• We're always on time for our customers, and if we are going to be late delivering service, we call the customer and explain the reason for the delay.
• We should always be our customer’s first choice.
• We add value. We provide our customers cost saving or process improvement ideas, help them through implementation and always want them to look good in front of their superiors. 

==> How real leaders act:

• They develop a positive mental attitude and let it be seen and felt by others.
• They always speak in a carefully disciplined, friendly tone.
• They pay close attention to someone speaking to them.
• They are able to maintain their composure in all circumstances.
• They are patient.
• They keep an open mind.
• They smile when speaking with others.
• They know that not all their thoughts need to be expressed.
• They don't procrastinate.
• They engage in at least one good deed a day.
• They find a lesson in failure rather than brood over it.
• They act as if the person they are speaking to is the most important person in the world.
• They praise others in a genuine way without being excessive.
• They have someone they trust point out their flaws 

Our growth also represents opportunity for all employees to expand your horizons and responsibilities.

We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you.

We continually strive to go "above and beyond" with our clients to provide the most enjoyable experience. 

The entire FSO Onsite Outsourcing Family is committed exceeding our client’s expectations every day in every way. 

My door is always open. Whether employee or client, I want to hear what we are doing right and if there is any way we can improve.

As you see, we NEVER stop thinking about YOU and what needs to be in order to love what we do do each day and to be excited about being a part of the FSO journey. Please keep the feedback coming and THANK YOU for your continued support and commitment.

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . .  . . . . . . . . 

"Gratitude is more of a compliment to yourself than someone else" 
~~ Raheel Farooq

. . . . . . . . . .. . . . . . . . . . . . .  . . . . . . . . . . . . . . .  . . . . . . . . .