Showing posts with label shout-out Wednesday. Show all posts
Showing posts with label shout-out Wednesday. Show all posts

Wednesday, May 24, 2017

Shout-Out Wednesday: "Infectious Enthusiasm, Professionalism And Genuine Care"

"Luther takes pride in his team. He is always ready and willing to being incredibly responsive to all requests. Thanks for being awesome!"

Good Morning Folks,

As FSO continues to grow and welcome new clients, we are constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. We take care of our people and in turn, they take care of you. They bring a passion for hospitality and service that just can't be faked or duplicated.  

Here are this week's Shout-Outs:

                                    From Our AMLAW 200 Clients

Mark Vella – Newark
"Thank you to Mark for being a HUGE team player and going above and beyond to switch to the evening shift to help cover an open position. We appreciate you."

Jeremy — Boston
"Kudos to Jeremy for his quick and efficient response to all the client needs and his pleasant demeanor every day and in all that he does."

Linda — (Future Leader) Dallas
"Linda continues to show a great attitude at work every day while she handles multiple responsibilities that come into the office services department. Her big smile and welcoming demeanor puts out client at ease. She has been a huge asset and she does more and more each day to improve not only herself but her team. "

                                          From Our Retail Clients

NY/NJ Staff
"Great job to our staff who maintained flawless execution during a two week brand review all while covering for the CRM who was on bereavement leave. Their hard work and excellent service allowed the CRM to be with his family during a difficult time with the confidence that his team was providing great service and attention."

From Our Wall Street / Financial Services Clients

“I wanted to send you a quick thank you note for your team’s hard work and diligence. All of the ladies and gentlemen from facilities and reception helped us pull together a successful event from start to finish. Andrew, Sharifa, and the rest of the team express a warm charisma and positive attitude that can be infectious to those around them. Not only that, they are diligent in their processes and follow through on their work. Both teams successfully helped us work through logistics and audible for the past two weeks and I am truly grateful for their efforts.”

At The Headquarters Of The World's Largest Communications Agencies

Katherine – New York
"Katherine was essential in helping during a week with a large number of internal and external meetings. She assist with the food deliveries, the calendar invites, follow up and any other logistics that were needed for the meetings. She made it all look effortless and without incident. She is the main reason all the meetings went on successfully."

From The World's Largest Professional Services Firms 

Faiza — Madison Ave
"Faiza’s quick and professional  assistance makes things much easier for the team and the client. She has managed to handle various issues that are time consuming but with her assistance the end user is able to focus on other matters. She gets things done quickly, efficiently and always with a smile and a positive attitude. She checks in with the end users every morning and afternoon to see where she can be of assistance. She is a great asset."

Icelsa — Madison Ave
“Icelsa stops by daily to see how she can help. Yesterday, she was the "perfect extra set of hands," helping me prepare to host a workshop. She gathered supplies and with troubleshooting a projector issue with IT. She was prompt, timely and professional. I especially appreciated her independence and initiative in helping me.” 

Elaine — Madison Ave
Elaine is the best floor person we've had in years. She is here every day and comes by at least twice a day to see if she can assist in any way. She is cheerful, courteous and very efficient. She gets the job done whatever it may be and way before the deadline. We so often are quick to write a criticism of people but I thought Elaine should be recognized for her accomplishments.” 

Kimberly, Darryl & Faiza — Madison Ave
"Kimberly, Darryl and Faiza were essential in helping with a large event. All three were the extra pair of hands that made the event a huge success."

Floor Host Team - PwC, 300 Madison
Last week Francis has an appreciation lunch for her Floor Host team at PwC, 300 Madison. It was a Hawaii theme were May birthdays, Mother’s Day and a graduation from Columbia University were celebrated. It was a great gathering to highlight the achievements and hard work of all the floor hosts.

At One Of The Big Four Mobile Communications Companies

Michelle & Rachel — Bellevue
"Kudos to Michelle And Rachel for their outstanding customer service provides to the end users at the client site every day. Their partnership with the client is appreciated and valued."

Mailroom Team – Bellevue
"Great job to Michelle and the team for all the support they provide to client, especially the Treasury side. They have been great in providing assistance with all the projects on site."

 From Our Clients In Property Management

Carlos  – Liberty Terrace
"Carlos continues to lead his team in the right direction. While the client has been out of the country Carlos has not only taken care of the FSO responsibilities but of other needs at the client site. He is a true team player and leader."

Belinda – Greene Street
"Belinda is the lead concierge at her site and she has no easy task. She works at one of the busiest properties and she carries out her responsibilities always with a smile on her face. She has been in the role for some time now but she continues to grow and learn."

To Our Professionals On Campus

“Thanks for all your kind help with mailing and shipping, whether it’s a big office project or a birthday gift that has to get to another state (or country), you always come through with a smile!” 

                                  To Our Team At The Tax Innovator Of The Year

"Our day to day contact and the senior decision maker toured the client site last week and expressed how happy they are with the great work of the team. They were impressed with the space and the progress the team has made. The client appreciates the efforts of the team and look forward to more great work and service."

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer  

"None of us is as smart as all of us." 
~~Ken Blanchard

Wednesday, May 10, 2017

Shout-Out Wednesday: Thanks For Always Wearing A Smile On Your Face… For Always Assisting

"You are a true asset, and we admire the work that you have done, are doing, and will continue to do for us.” 

Good Morning Folks,

Here are this week's Shout-Outs. 
We appreciate all your hard work and commitment and are very proud of you.

                                    From Our AMLAW 200 Clients

Marcus — Dallas

"Marcus goes above and beyond to help out every chance he gets, and the staff is very appreciative."

Khary & Sandy — Dallas
"Khary & Sandy have done a great job with document destruction per policy. They have also been great mentors to the intern that has been assisting at the firm."

Buddy & Jeremy — Boston
"We are very thrilled with all of your the hard work and efforts."

Greg — New York
"Greg went above and beyond during an event to show initiative. HE noticed a person wondering the office and escorted the person back to the boardroom. Greg then sat outside the boardroom to keep an eye on that person. Once the person left Greg also notified security in case the person tried to come back into the building."

Monica & Rachel — Houston
"Rachel and Monica both answer any and all requests for files in a timely manner and never miss a beat in the Houston records department. They are welcoming and willing to assist in anything that may come up throughout the day.  They are both versatile in each of their positions and can fill in to help in Office Services or cover reception when needed."

                                          From Our Retail Clients

Sultan  & Angela — New York City
"Sultan and Angela have been working together seamlessly for the past two months. They flawlessly completed 4 large repro jobs including 1 over the weekend to be ready for early morning meetings on Monday."

From Our Wall Street / Financial Services Clients

Andrew & Julio — New York
"Andrew and Julio always have the best "can do" attitude in everything they do. They are helpful in all things especially in the setup and break down of rooms for big events and meetings."

Sharifa — New York
"Sharifa is a tremendous assistant who makes everything run smoothly."

Lakisha — New York
"Lakisha did a tremendous job assisting in the preparation for a seminar on site. She arrived very early and stayed late for a Friday to ensure that the seminar went smoothly."

Alexander — New York
"Kudos to Alex for transporting documents to from a very important meeting. The success of the meeting was due in large part to Alex’s help and care with the sensitive information."

At The Headquarters Of The World's Largest Advertising Agencies

Frederick — New York

"Frederick is always willing to go the extra mile to make sure that tasks are completed on time. He also volunteers for a delivery that needs to made every day. He truly exemplifies FSO's “all Hands In” motto."

Roxanne — New York
"Roxanne supports conference center operations. She has displayed top notch customer service skills. Always helpful, she is incredibly polite, professional and courteous."

Tory — New York
"Tory has recently made additional efforts to ensure that packages are tracked and delivered successfully. The extra assistance is very much appreciated."

From The World's Largest Professional Services Firms 

Faiza — Madison Avenue
Faiza an be counted on every day to always make herself visible and proactive by going around the floor and asking for any assistance that she could provide morning and afternoon. She lets the team know where she will be so that she is reachable for any requests. Her assistance is valued by all she helps."

Elaine — Madison Avenue
Helpful and pleasant, Elaine communicates with the team to make sure things are going well. We are impressed with the level of hospitality and care she has shown."

Icelsa, Elaine, Kimberly & Melissa — Madison Avenue
"Icelsa, Elaine, Kimberly and Melissa provided much needed event support. They assisted with the room set up and laying out all the material for the event. Their help ensured the event ran smoothly."

At One Of The Big Four Mobile Communications Companies

Juan — Bothell
“Thank you for always wearing a smile on your face, for always assisting Polly and I when we needed, and being there to ensure that the buildings are kept tidy with supplies and name plates. Even though there is A LOT going on here you never seem to get overwhelmed and always get the JOB DONE. You come by our desks every day to see if we need you to do anything for us and we truly appreciate it. Thank you for all your help with the mail delivery, name plates, room checks, and daily emails. You are a true asset, and we admire the work that you have done, are doing, and will continue to do for us.”

 From Our Clients In Property Management

"Kudos to Christian for going the extra mile and walking up 14 flights of stairs with a guest who was afraid to take the elevator. That is superb customer service and reflects our values."

Gloria, Daniel & Jorge — Working On A College Campus
"Your entire staff is terrific! They’re always so friendly, helpful, and professional. I could always count on them to take care of all my requests."

A big congratulations to LaDon (pictured ), Donald, and Linda on graduating from our Future Leadership Program! We are so proud of the three of you and you have a bright future. Keep up the great work, energy and positive attitude. 

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner
Chief Happiness Officer  

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"The greatest good you can do for another is not just to share your riches but to reveal to him his own."  ~~ Benjamin Disraeli
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Wednesday, April 26, 2017

Shout-Out Wednesday: "Everyone Raves About His Positive Energy And The Quality Of His Service."

"He does a great job in all that is asked of him. He is always willing to help."

Good Morning Folks,

Here are this week's Shout-Outs. This is exactly the kind of partnership our clients look for with our employees. Great job all!

Christopher — Luxury Retail
“I wanted to let you know Chris went above and beyond today helping find a package that UPS didn’t deliver due to an address issue and wouldn’t have made it here unless someone intercepted. He went down to the street and found the driver and rescued the package!” 

From Our Wall Street / Financial Services Clients

Sasha Russell — Banking
"Sasha has been a breath of fresh air. She has gone out of her way to be helpful.  We had to send out replacement tokens via UPS to over 200 eBanking customers in less than two months. Some of the deliveries were troublesome and she took the patience and time to talk to UPS for me and even request an investigation for problem deliveries. She even suggested a way to send out the tokens in the future to ensure that they would not be damaged during shipping.”

Shaklee  Insurance & Investment
"Shanelle has a positive attitude and a great smile. She is helpful in all that is asked of her and makes things much easier."

At One Of The Largest And Most Influential Architecture, Interior Design, Engineering, And Urban Planning Firms In The World.

Mercedes & Team — New York 
"Kudos to Mercedes and the team for always providing excellent service and continuing to WOW them each and every day. Your hard work and efforts are very much appreciated."

Christopher — D.C. Area
“I just wanted to let you know that Chris has done a great job the past two days while Jamie has been out. We had a crazy day with a lot of catering orders today. I was really impressed with how he took the time to prioritize the day and his attention to detail. He may be the best kitchen floater I've worked with."

At The Headquarters Of One Of The World's Largest Advertising Agencies
(15,000 people in 289 agencies across 81 countries)

 — New York
"Raven has done an outstanding job on numerous tasks. Raven has taken ownership  working on different projects with short notice and staying late to ensure that the tasks were completed. Because of this, the agency has been able to focus on the new company implementation."

Lissette — SVP, Client Relations
"Congratulations to Lissette for providing great services and encouraging her team to excel each and every day. The firm is extremely happy with all her efforts and the work of her team."

Ryan  — Dallas
"Ryan done a great job at growing and managing the team under his leadership. All his extra efforts go a long way in providing excellent service."

DeCorrey — Dallas
DeCorrey is one of our seasoned employees. He is very well versed in his position and responsibilities and impresses time again. He always completes tasks with having to be asked and does so with an amazing attitude and a smile on his face. He is first to assist others in need and has done a great job mentoring some of our newer staff. We know we can count on him to help train new employees the right way and pass on his understating of what it takes to be successful. His determination and kind demeanor is contagious throughout the whole firm."

From The World's Largest Professional Services Firms 

Ezra — New York
"We receive weekly praises on Ezra. He is always extremely courteous, friendly and approachable. He strives to provide the highest level of services every day. Every raves about his positive energy and the quality of his service."

Maria — Los Angeles
"Maria goes above and beyond every day in all that is asked. We are beyond thrilled that Maria is part of the team."

Cristalle — Turnaround & Restructuring
"Cristalle jumped into a high pressure, high standards operation and has done a great job increasing the standards and level of service in a very short period of time.Her reliability, creativity, and excellent service has gotten the attention of not only the end users, but the Senior Partners. As a result of these stellar results she earned a promotion to Lead Associate in only a few short months."

Faiza — New York
"Faiza has been a great addition to the team. She is timely, accessible, friendly and gracious. She is always willing to help and takes her time with the task at hand  to ensure they are completed to perfection."

Nikeisha — New York
"Kudos to Nikeisha for stopping at nothing to find an open space for a team meeting. Once she found a space she was able to secure the room and make all the needed arrangements for the team’s meeting."

From The NYC HQ Of The World's Preeminent Daily Newspaper

Lesleyann — New York
"Thank you for Lesleyann for all her hard work in covering for a co-worker that was out on leave. Lesleyann not only fulfilled her daily tasks but also mastered new skills to be able to cover for her teammate."

Mildred — New York
"Mildred was out on leave and was missed dearly by her team. We are all very happy to have her back."

At One Of The Big Four Mobile Communications Companies

Miguel — Frisco
"Miguel foes above and beyond every day to assist, getting every tasks completed efficiently and with a smile on his face. Everyone comments on how great of a job Miguel does and what an amazing team player he is."

Markiel — Bellevue
"Markiel exemplified his keen sense of awareness last week. He noticed two people that had gained access to the client site but were not being escorted. He immediately jumped in and assist by escorting them back to reception and making sure that the appropriate people were contacted. He provided customer service to the visitors and also made sure to take actions in line with policy and procedure at the client site.

Dexter — Bellevue
Kudos to Dexter for being a good sport and joining the fun. He showed off the onesie and even added some bunny ears. Great job Dexter!!!!

 From Our Clients In Property Management

Sonya Perez – Liberty Terrace
Kudos to Sonya for working as a great secondary lead and assisting with training of new hires. She is also on time for her scheduled shift which helps make sure everything rubs smooth and continued great services.

A couple of weeks ago HQ celebrated National Grilled Cheese. We gave our HQ staff the opportunity to make their own grilled cheese sandwiches. The event was exceptional cheesy and enjoyed by all. Thank you to Office Services for as always putting this all together.

Finally, congratulations to Jonathan (pictured below) and Zachary on being our first Future Leadership Program graduates of 2017. We appreciate all their hard work and commitment and we are very proud of them.

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner
Chief Happiness Officer  

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Gratitude — "What a precious gift it is, feeling grateful. Small acts of kindness, thoughtfulness, words or deeds... they contribute to health and happiness."  
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Wednesday, April 12, 2017

Shout-Out Wednesday: "Always Going Above And Beyond"

"Great job to Greg for providing top notch white glove service. He stepped in and provided coverage so that service could proceed uninterrupted."

Greetings Folks,

Here's some feedback I received on the folks who serve our clients every day:

From The World's Largest Professional Services Firm 

Faiza – Madison Ave
"Several partners from other offices were on site for a very important client meeting  recently and Faiza made herself available to assist the partners. She helped with technology issues and was able to enlist the help of office services to make adjustments to the meeting room."

Ezra – Madison Ave
"Ezra responds to every request quickly and efficiently. No request is too big or too small. He is always available to help in anything and everything that is asked of him. Every morning he checks in  to see what assistance he can provide to them. He is very enthusiastic, energetic and displays positive behavior. He is able to troubleshoot and solves all work related problems quickly and efficiently."

Michael – Madison Ave
"Kudos to Mike for his fantastic job in his support of the site. He always comes through, promptly responding to all emails and calls. He is efficient, pleasant and diligent and makes it easier for the us to do our jobs."

At One Of The Big Four Mobile Communications Companies

Elaine – Frisco, TX
"Kudos to Elaine for her positive attitude and uplifting spirit. She is a pleasure to work with. Her attention to detail ensures that all requests are efficiently completed."

Dwayne – Atlanta
Kudos to Dwayne for assisting in the set-up of office space. Dwayne was able to answer all of the employees questions and advise on other matters. His attention to detail, passion and dedication make him a true asset."

Musa –  Bellevue
"Kudos to Musa for stepping in and helping an fellow coworker with an urgent matter. Musa jumped right in and assisting until the issue was resolved."

From Our Wall Street / Financial Services Clients

Rene – Financial Technology
"Great job to Rene for successfully executing 4 separate events over the course of 2 days. He went above and beyond in preparation to make sure that every detail was covered."

From Our AMLAW 200 Clients

Jamie – Newark
"Kudos to Jaime for always being in at no later than 8AM and assisting with urgent requests at that time. He is always eager to help and friendly in accomplishing his tasks. With his friendly demeanor he helps with everything and anything. He is truly a team player and exemplifies FSO values."

Jim – MA
"Jim is always helpful and recently he has gone above he usually responsibilities and brought some important things to our attention. He provided excellent customer service which is exactly the partnership we look to have with FSO."

Linda  – TX
"Linda has done a great job on a very important project. She has maintained an amazing attitude and steadily worked through to accomplish the task at hand. The work could be tedious at times but Linda provided the concentration the project was owed. Her efforts have not gone unnoticed."

Shawnette – New York City
"Shawnette tackles every project with enthusiasm and excitement. She is respectful, professional and a joy to have as part of the family."

Lisa  – New Client Relations Director, NJ
"In the short time that Lisa’s done a great job motivating her team and encouraging them to take on more and more leadership within their sites. Her positivity is infectious and she is an amazing new asset."

Ezequiel  –  Chicago
"Ezequiel always going above and beyond to WOW end users each and every day. He handles every request with efficiency and professionalism."

 From Our Clients In Property Management

Carmen – Downtown
"Carmen went above and beyond to get to work during the recent snow storm. She knows she works in a high profile building, so she got up a few hours earlier than normal and made it to work in time to open… Business as Usual.  Her hard work and dedication is greatly appreciated by everyone at the Realty Trust."

From The World's Largest Advertising Companies, NYC

Tory  – NYC
"Tory was a key asset in the successful delivery of a project. HE was attentive to the needs of the client, he confirmed information about the project directly with the client and even coordinated pick up of the deliverables. He made all of it a smooth process."

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

To those applauded today, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

Have a GREAT day,

Love Life!

Mitchell D. Weiner
Chief Happiness Officer 

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"Forgiveness does not change the past, but it does enlarge the future.”
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Wednesday, March 29, 2017

Shout-Out Wednesday: "Amazing" Works Here

"She is hard working, efficient and her attention to detail ensures projects are completed correctly."

Greetings Folks,

Our clients love what we are doing for them. 

Here are some of the amazing things I am hearing about our motivated, team-oriented, passionate people. "Amazing" describes all that are mentioned here. I am honored to be in their company.

From Our Wall Street / Financial Services Clients

Christian – Financial Technology
"Kudos to Christian for exemplifying the FSO DNA and doing a great job. His passion to provide the best service is evident in all his does."

Ashlee – International Bank
Kudos to Ashlee Black for braving the elements to make it to the site during the snow storm a couple of weeks ago. Thank you so much Ashlee!"

Cristiane – International Bank
"Kudos to Cristiane for taking full ownership of her new role as Client Relations Manager. She has taken the lead to ensure her team is providing the best possible service. She has also taken the initiative to set expectations of her team for everyday tasks."

From The World's Largest Professional Services Firm 

Ezra  – Madison Avenue
"Kudos to Ezra for always providing prompt and efficient service. He handles every request with a sense of urgency and all with a smile on his face. His quick response is always appreciated."

Marlen – Madison Avenue
"Marlen was a great help in making sure that one of the floors at the client was fully stocked with supplies after an extended period of time. Marlen patiently and carefully went through everything to make sure that the department had all the needed supplies by close of business."

Elaine – Madison Avenue
"Kudos to Elaine for her continued support to our client and her representation of our “All Hands In” philosophy. Recently, she assisted in the planning and execution of an onsite conference. She also assists many of the projects that are in full swing due to tax season. She has offered her assistance time and time again with tasks that have strict deadlines. She is hard working, efficient and her attention to detail ensures projects are completed correctly."

Ezra – Madison Avenue
"Ezra is a great asset to the 35th Floor. He has assisted in booking meetings at three different locations as well as carried out other tasks asked of him. Ezra is approachable and willing to assist in anything and everything that is asked of him. His efficiency and responsiveness make the day of those around him go by so much smoother."

Kimberly – Madison Avenue
"Kimberly does a great job at welcoming all who arrive with a warm smile and high energy. She instantly makes everyone’s day as they arrive on site."

From Our AMLAW 200 Clients

DeCorrey – Dallas
"Kudos to DeCorrey for his great work on a special project. He worked very hard to ensure that the project was completed in a timely and efficient manner. He also ensured that everything was organized for presenting the very next day. His participation and work on this project are appreciated."  

Linda – Dallas
"Way to Go Linda for providing exceptional customer service on a daily basis. Her ability to always go above and beyond, and her attention to detail in all she does is appreciated."

Jennifer – Newark
"Jennifer has been very helpful as the client prepares for a big event. She has been assisting with anything and everything that has been asked of her. Her attention to detail and organization skills have been essential in preparing for the event."

Nadia – Newark
"Kudos to Nadia for her professional, friendly and upbeat attitude. She is a joy to have at the site and they looking forward to seeing her smiling face every day."

 At One Of The Big Four Mobile Communications Companies

Vince – Richardson
"Vince can always be depended upon to handle every request with urgency and efficiency. We are truly grateful to have him part as the team and provide great service."

Marco – Bellevue
"Marco continues to go above and beyond. Recently, without hesitation, he helped with a task when all the rest of the staff had already left for the day. He stepped up and helped out on very short notice. and were thrilled with his assistance."

Thanks fort taking the time to write to me about these gifted employees. The PERSONAL touch AND CARE that our clients complimented us on…this is what sets us apart.

I am always eager to hear more about how we are doing.

Have a GREAT day,

Mitchell D. Weiner
Chief Happiness Officer

 “To find a fault is easy; to do better may be difficult.”

About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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