Showing posts with label 2014. Show all posts
Showing posts with label 2014. Show all posts

Monday, December 29, 2014

From Deathbed Confessions Come Five Great New Years Resolutions For A Happier Life

“Many did not realize until the end that happiness is a choice. They had stayed stuck in old patterns and habits. The so-called ‘comfort’ of familiarity overflowed into their emotions, as well as their physical lives. Fear of change had them pretending to others, and to their selves, that they were content. When deep within, they longed to laugh properly and have silliness in their life again.”






Good Morning Folks,

I hope everyone is enjoying the holiday season with friends, colleagues and family. For those who continue to work straight through to support our clients - we extend a very heartfelt and appreciative thank you. 

On my time-out last week I was catching up on reading from some of the social bookmarks I save for all of us (please follow me) on my Twitter feed to catch when/if we have time. You will always find a GREAT read among them “a Nurse reveals the top 5 regrets people make on their deathbed.

She blogs “For many years I worked in palliative care. My patients were those who had gone home to die. Some incredibly special times were shared. I was with them for the last three to twelve weeks of their lives.”

“People grow a lot when they are faced with their own mortality. I learnt never to underestimate someone’s capacity for growth. Some changes were phenomenal. Each experienced a variety of emotions, as expected, denial, fear, anger, remorse, more denial and eventually acceptance. Every single patient found their peace before they departed though, every one of them. When questioned about any regrets they had or anything they would do differently, common themes surfaced again and again. Here are the most common five:

1. I wish I’d had the courage to live a life true to myself, not the life others expected of me.

2. I wish I didn’t work so hard.

3. I wish I’d had the courage to express my feelings.

4. I wish I had stayed in touch with my friends.

5. I wish that I had let myself be happier.

You can read he details behind # 1-4 at the source article HERE. 

With regard to #5, as your Chief Happiness Officer, I must say is a surprisingly common one. 

The Nurse noted, “Many did not realize until the end that happiness is a choice. They had stayed stuck in old patterns and habits. The so-called ‘comfort’ of familiarity overflowed into their emotions, as well as their physical lives. Fear of change had them pretending to others, and to their selves, that they were content. When deep within, they longed to laugh properly and have silliness in their life again.”

“When you are on your deathbed, what others think of you is a long way from your mind. How wonderful to be able to let go and smile again, long before you are dying.”

As you make your new year’s resolutions, these 5 commitments would be a great place to start.

Always remember folks, life is a choice. It is YOUR life. Choose consciously, choose wisely, choose honestly. Choose happiness. Look in the mirror, because the only thing stopping from realizing your true human potential to be happy is you.

Thanks to everyone for their great efforts this year - we are blessed to have such dedicated and employees - look out 2015!!! 


Have a GREAT DAY as I look forward to seeing all of you soon.








Mitchell D. Weiner
Chief Happiness Officer

   
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“You only live once-but if you work it right, once is enough.”
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Thursday, December 18, 2014

Cheers to You and A Happy Holiday Season

"Our FSO spirit is very contagious. From Fashion to Healthcare to Hospitality to our daily bread in Legal, ITS ALL ABOUT GROWTH.. when we service our clients.. the clients love us, they love the employees and tell their friends."












Good Morning Folks,

Tuesday night we hosted our Headquarters holiday party and wanted to thank you all for coming. 

I hope you enjoyed yourself and the time with our FSO family. I had a ball and our tradition at Sevilla was a huge SUCCESS. Revel in the memories and look forward to next year. 

On my way home from the party, I was reflecting on that we have accomplished a lot in 2014 and it is due to the effort that each and every one of you put in on a daily basis. It's your efforts that led to three new site openings this week.
  • We are responsible for the Business Operations Management of the mailroom and facilities for fashion-forward brand. 
  • We are responsible for the Business Operations Management of the hospital supplies at a major NY healthcare patient facility. 
  • We went LIVE today at one of our newest and  prestigious hotel and resort client.  From Tysons Corner in Virginia to Memphis, Tennessee, FSO is the partner of choice to deliver our amazing services, hospitality and a complete (re) imagine across office services for this industry leader among those logos pictured below.  


Our FSO spirit is very contagious. From Fashion to Healthcare to Hospitality to our daily bread in Legal, ITS ALL ABOUT GROWTH.. when we service our clients.. the clients love us, they love the employees and tell their friends at their client events, golf games, their kids soccer games. GREAT WORK TEAM.

Please join me to provide a warm welcome to the new members of the growing FSO family and please congratulate Larry Wallace, Lissette Umpierre and Brittany Weaver who have been a tremendous team to launch our newest client!!!!

2014 is coming to an end, full of accomplishments both at HQ and in the field. Let’s begin 2015 with a stronger sense of accountability, let’s manage our clients business operations with an innovative and cost sensitive mindset. 

We have to continue delivering on the promises we have made to our clients and it is our responsibility to provide the best service with a smile. 

For many others we have our holiday luncheons and gifts starting next week. Our awards ceremony on January 7th. Then our leadership and management meeting to kick off 2015 the week later. And the reintroduction in 2015 of ALL our monthly recognition awards including my CHO club. 

Great stuff ahead in 2015. 

I would like to take this opportunity to wish you and your family Peace, Joy and Happiness during this Holiday Season and throughout the New Year. 

Give to others. 

And help one another.  

Love life and hugs all around.

Have a GREAT DAY as I look forward to seeing all of you soon.








Mitchell D. Weiner
Chief Happiness Officer

   
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"Nothing ever goes away until it teaches you what you need to know."
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Monday, December 15, 2014

2015: It's All About Believing. Attitude And A Strategy. (and btw, We're Hiring!)

"I want you all this Monday morning to look in the mirror and say. I am thankful for what I have in life. I want you to know we care. We love all of you. I am always here for you. I am Always around for you. And I am always thinking of you and how to make FSO the best place too work."






Good Morning Folks,

It is hard to believe for me that 2014 is coming rapidly to a close. 

Daniel Burrus said, "Give your customers the ability to do what they would want to do if only they knew it was possible."

If you think about it, this is what FSO does every day. We do this through a productive combination of people, solutions and technology.

And as the business world around us changes, we evolve too. Yet the one constant that never changes is service and the high bar we set for ourselves, then jump over every day.

I got an email from a customer this weekend which is a case in point. He writes about our folks, you folks, "They go above and beyond when they're doing their job. They are amicable in their approach & the professionalism is excellent. They are the first ones in office and last to leave, and did it all with a smile. I've never had this type of great Customer Service and experience from the Office Services department before."

See, if you’re serious about engaging the customer, you realize that the most valuable moments you have are when the customer is using your product, on the phone with you, actually engaged with you. If we over invest in that, or do what feels like over investing, we are far more likely to lead to the other sorts of interactions that we can’t buy, that we can’t control, but that we need desperately to happen.

The companies that develop a great technology, product or service and execute the right growth strategy, must also hire the right people and then forge a winning chemistry to achieve consistent success. A company that has done these things but starts to hire too many of the wrong people will slow down. Continually identifying, hiring and retaining highly talented and intelligent people is absolutely critical. We need your help to find folks just like you, the FSO DNA that makes us who we are. And we only need a few thousand across the USA. The skip. The fire. The twinkle. Meanwhile..

Love life. Be thankful. Think how blessed you are and more. Your Chief Happiness Officer is here to do all that is possible to ensure happiness including the recent establishment of the happiness team lead by Missy and many others. 

In 2014 we had and continue many messages. But the important message is belief. Believing in FSO. Believing in one another. Caring about one another and being a team. Being grateful for all we have. 

I want all of you, this Monday Morning, to look in the mirror and say: "I am thankful for what I have in life." I want you to know we care. We love all of you. I am always here for you. Always around. And always thinking of you and how to make FSO the best place too work.

Together we hold Hands and find the positive energy to effect our great company today and into the future but being a team that is thankful. Blessed and envisioning the greatness ahead. We have our health. We have our work family and our personal family. We have one another. 

Happy holidays folks. 

Hugs and kisses to your family at this time of year. 

Give to others. 

And help one another.  

Love life and hugs all around.

Have a GREAT DAY as I look forward to seeing all of you soon.








Mitchell D. Weiner
Chief Happiness Officer

   
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"Thank you is the best prayer that anyone could say. I say that one a lot. 
Thank you expresses extreme gratitude, humility, understanding."
~~ Alice Walker
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Tuesday, November 25, 2014

On Thanksgiving, Roll Out The Red Carpet For Everyone.


Good Morning Folks,

As the holiday season rolls into town, one word comes to mind: Gratitude.

Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos into order, confusion into clarity.... It turns problems into gifts, failures into success, the unexpected into perfect timing, and mistakes into important events. Gratitude makes sense of our past, brings peace for today and creates a vision for tomorrow.

We are thankful for our families, friends, clients and associates. We value our relationships with each of you.

Here are 7 ways that will can says thanks to your friends and customers every day of the year.

==>  It's Thanksgiving so Have You Thanked A Customer Today

1. Roll Out The Red Carpet For Everyone. 
If there's one thing people hate about poor service, it's getting treated differently from others. It makes them feel inferior and second-class. Gary Richter says you should roll out the red carpet for everyone, but particularly those who don't expect it. "I tell my employees, if we roll out the red carpet for a billionaire, they won't even notice. If we roll it out for millionaires, they expect it. If we roll it out for thousandaires, they appreciate it. And, if we roll out the red carpet for hundredaires, they'll tell everyone they know."

2. Take Time To Know Your Customers. 
The fast pace of modern living together with advances in technology have together put a non-human face on much of our customer service. If you can find a way to re-connect with your customers one-on-one, you'll strike a chord with your customers that will be like a streak of gold. Kathy Burns remembers a time when people took time to care and listen. "Some of you may remember, and others may have heard stories about, a time in life when the doctor would come to your home to check on you if you were ill. Or maybe you've heard about going down to your local pharmacy and having the owner greet you by name and ask how you're doing. Not only did they ask, but they really wanted to know the answer and they took the time to listen to what you had to say. That's customer service - taking the time to know your customers, really caring about how they feel, and wanting to go the extra mile to make sure they're happy."

3. Be Easy To Do Business With. 
One of the problems with modern businesses is that the systems we use to save time and money are often devised for the company's benefit and not the customers. As a result, the customer experience is frustrating and difficult. Tracey Lowrance says this needs to be reversed. "Customers expect single source service. Customers don't want to be transferred to every unit of your business to have their problems solved. They want to be able to do business with you with the slightest amount of discomfort. You must be easy to do business with."

4. Go Out Of Your Way To Make Sure They're Happy. 
One of the most important things your customers want from you is a guarantee that your product or service will work. So move heaven and earth to make sure it does. Bob Leduc suggests you shouldn't make people pay until they are fully happy. "Instead of offering a money back guarantee, a service business can provide a guarantee to solve the customer's problem. For example, a plumber can guarantee to come back without charge as often as necessary to stop the leak. A landscaper can replace without charge any plants that don't survive for at least 6 months. A sales consultant can continue working without charge until the promised sales results are achieved."

5. Notice What Customers See. 
A big part of what customers think about you comes from what they see and believe. Personal Selling Power noticed the following difference in two candy stores. "Although two competing candy stores had the same prices, neighborhood kids preferred one store to the other. When asked why, they said, "Because the person in the good store always gives us more candy. The girl in the other store takes candy away." True? Not really. In the good store the owner would always make sure to put a small amount of candy on the scale and then keep adding to it. In the bad store, the owner would pile a heaping amount of candy on the scale, and then take it off until it hit the right weight. The same amount of candy was sold, but perception is everything."

6. Work On Everything The Customer Experiences. 
The customer experience isn't just receiving the service or buying the goods. It's about all the other little bits and pieces in-between. Such as the manner of the receptionist, the state of the floors and tables, the attitude of other staff, the ease of parking, the tone of the notices, the smile or lack of it on the face of the checkout team. Be like the Mirage hotel in Las Vegas who have a slogan that says: "We spend 600 hours a week pampering the plants. Imagine what we'll do for our guests."

7. Believe In Customer Service From The Bottom Of Your Soul. 
To become a great service organization, you have to believe in customer service from the bottom of your soul. It has to be part of the way you work. Anita Roddick, founder of retail cosmetic franchise group Body Shop puts it like this: "I am still looking for the modern equivalent of those Quakers who ran successful businesses, made money because they offered honest products and treated people decently, worked hard, spent honestly, saved honestly, gave honest value for money, put back more than they took out and told no lies. This business creed, sadly, seems long forgotten."

You can find 465 more ways to express your gratitude here: 

And if you want to thank our troops, do so HERE.

Saying thanks isn't an operational overhead. It’s critical for business success.

To be part of a company where the employees LOVE what they do and the leaders CARE as much as they do, is such a blessing… we are VERY LUCKY to be a part of the FSO Family!”

Thank you for your continued confidence and support. 

We sincerely wish you and your families a festive and joyous Thanksgiving Holiday.


Have a GREAT WEEKEND! We'll be back blogging on Monday!








Mitchell D. Weiner
Chief Happiness Officer

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"Kindness it is that brings forth kindness always."
-- Sophocles (447 BC)
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Tuesday, January 7, 2014

Ted Tuesday: Google's Matt Cutts New Years Resolution: Try Something New For 30 Days

"The next 30 days are going to pass whether you like it or not, so why not think about something you have always wanted to try and give it a shot "








Good Morning Folks,

Since it's a week of setting goals and objectives for the New Year, via TED, every blogger's pal, Matt Cutts, asks, "Is there something you've always meant to do, wanted to do, but just ... haven't?"

Cutts suggests: Try it for 30 days. This short, lighthearted talk offers a neat way to think about setting and achieving goals.

Matt Cutts works on search at Google, specializing in search optimization. He's a friendly and public face for helping webmasters understand how Google's search actually works, making hundreds of videos that answer questions about SEO. (SearchEngineLand made this handy chart of all of them.) He's an advocate for cutting down on poor practice such as link spam. He also wrote the first version of SafeSearch, Google’s family filter.

Says Cutts, “The next 30 days are going to pass whether you like it or not, so why not think about something you have always wanted to try and give it a shot for the next 30 days? Thirty days is just about the right amount of time to add a new habit or subtract a habit — like watching the news — from your life.”


Have a GREAT day, be happy and…


Love Life!


Mitchell D. Weiner
Chief Happiness Officer  



*TED is a nonprofit devoted to Ideas Worth Spreading. It started out (in 1984) as a conference bringing together people from three worlds: Technology, Entertainment, Design. Since then its scope has become ever broader. Along with two annual conferences -- the TED Conference on the West Coast each spring, and the TEDGlobal conference in Edinburgh UK each summer -- TED includes the award-winning TED Talks video site, the Open Translation Project and TED Conversations, the inspiring TED Fellows and TEDx programs, and the annual TED Prize.  More at Ted.com
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