Shout-Out Wednesday: "I Would Like To Nominate Matthew For A Nobel Prize For Hospitality"

"FSO Rockstars Run Your Office, So You Can Run Your Business: Our Clients Tell All About Them"

Good Morning Folks,

FSO entered into strategic partnerships with clients to (re)IMAGINE non-core functions. From mail, copy, litigation support, digital services, messenger, meeting rooms/conference center, receptionist, records, hospitality and a full fleet of new multi-functional copiers/scanning devices and more, more and more - we are our client's go to team for anything and everything when it comes to (re) Imagining the Guest and Client Experience— so they can concentrate on their core competencies  what they do best (i.e. serving their customers).

In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams across the USA helps clients improve service, reduce cost and take better care of the people who help make it possible. 

In one of our newest engagements we displaced the incumbent provider following a decades-long engagement, and on the first day our client is singing the praises of one of our folks suggesting, "I wanted to give some much deserved compliments to Matthew. He is FANTASTIC! His willingness to assist is stellar and his help is very much appreciated. It’s refreshing to see a young man such as Matthew with a strong work ethic and a great deal of maturity. He is an indispensable asset to this company and will soar to great heights throughout his career. I would like to nominate him for Spotlight Tuesday, Kudos, and a Nobel Prize for Hospitality (if such a thing exists). : )"

Now, directly from client management here's more about some of the AWESOME ways our motivated, team oriented, passionate people supported them in the month of June.

Sarah, NY Times*** 3 Kudos In 1 month***

"Sarah is truly an asset to your staff. She is friendly, professional, articulate, and simply a joy to work with."

"I wanted to reach out to you to let you know how impressed we are with Sarah. She is a very diligent, thoughtful employee who always goes out of her way to help and ask me if there is anything else that I need. She is prompt and focused and is a great asset.I thought you should know."

"I am Gretchen, a reporter at The New York Times on the business desk. I just wanted to say how much I appreciate Sarah's professional and cheerful approach to her job delivering packages here at The Times."

Daisy, NY Magazine ** 2 kudos in 1 Month**
"I just wanted to send kudos for Daisy  @ New York Magazine. She went above and beyond assisting with a photo shoot the last couple of days and still was able to make sure her day to day job didn’t fall by the wayside. She is amazing at her job and I can’t thank her enough."

Joann, NY Magazine
"Thank you so much for your help with our shoot today and yesterday!  You guys are the BEST."

Nate, Wisdom Tree
"Just wanted to take a minute and say THANK YOU!   All the packages this year have been perfect (timing, quality, quantity). Makes my life much easier on the road knowing I have you watching my back and taking care of business!!"

Daniel and Anthony, Sarah Lawrence College
" just wanted to thank you for doing those last two jobs at the last minute for me! You are always so patient with me!!! I so appreciate your help!!   I also wanted to write and comment on the two new mail carriers, Danny and Anthony. They are both lovely people,...always so friendly and helpful ...even when we have humongous , odd shaped packages to be maneuvered though our small doors! It's nice to have such cheerful and friendly people working alongside us each day!"

Tory, Young & Republic ***3 Kudos in 1 Month***
"Thanks to Tory for going above and beyond in helping the Dell team get an important package out to the client yesterday at the 11th hour. He also came down to the third floor and helped us package up three shipments for an important shoot for Dell. Kudos!  Thanks again for the mailroom’s continuous help on behalf of Dell."

"I wish to commend Tory for the way he handled an urgent shipment for Technology Group this week. Technician delivered the package after 6:30 pm and Tory went above and beyond his responsibility to get the package to UPS to ensure overnight delivery. He was very professional and extremely courteous in fulfilling the delivery to a senior level executive. He is an asset to your group.  I am appreciative and incredibly thankful he assisted the Technology Group meet our deadline."

"I just wanted to let you know that at the last minute, 6:55pm, I had to mail a box FedEx to St. Louis. I happen to run into Tory on the 10th fl who stayed behind a few minutes to get me a box and pack the items then put in the room downstairs. I thought it was a very nice thing to do."


Tracey, FSO HQ Office Services
"I would like to give kudos to Tracey!I know she is a brand new face to the FSO company! I really think her transition from the front desk to the office services is amazing. I always see her around the office giving a great smile, but I have also noticed that she is a fast learner!She is a great addition to the FSO family and to the Office Services Team! High- five!!!"

Ana, Neuberger Berman
"Ana helps organize the conference room deliveries does a GREAT job. She always makes sure that everything is taken care of and delivered to the right conference room.  I think she’s been very helpful and a great addition."



Isaiah Oliveras, Argo
"I am proud to say that Isaiah is the winner by a land slide for ARGO's Employee Recognition Program at the All Hands Meeting yesterday. He is constantly wowing the client in his role of concierge at the front door by providing excellent white glove service with a smile. FSO has won this award twice within the past year which is a great accomplishment considering that we are the service provider. I would like to nominate Isaiah for FSO's employee of the month."

Below is a description of ARGO's criteria for this award.

• Argo has a Employee Recognition Program to  give credit to or employees who  most live our ‘brand values”  
• Always put our clients’ interest first
• Deal honestly and directly, with no hidden agendas
• Work to build long-term relationships
• Seek the right solution for each client
• Exemplifies the brand values
• Consistently demonstrates a team-oriented attitude

Clients at our most recent openings, already singing the praises of our folks

As I finish this I am at the site mentioned above where we displaced a decades-old incumbent. The site looks amazing. I am personally with our at contact waking the floors and the staff looks impeccable. Bravo. Bravo. So gosh darn proud of everyone. Sales team. Expansion teams. Awesome site tour and great client. The place is immaculate. Wow. FSO career apparel and technology In full swing. Made me day. 

This all happened and is happening in part due to great service over the past few years where our Records team wowed the socks off of the client in a different location helping to give that vote of confidence to enable us to win and take on all outsourced services.

Never lose the passion, the smile and the ability to put yourself in our clients shoes and get to know what they might be thinking that makes you so special! 

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

To all the FSO employees that clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the the EXCELLENT work!

I look forward to hearing more stories from our clients how our team has made a difference.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"If you are not afraid to face the music, you may someday lead the band"

~~Spuk Tiding

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Shout Out Wednesday: And The Praise Keeps Coming For Our Talented Rock Stars

"He is so helpful in keeping the kitchen clean and stocked, making sure the conference rooms are ready for big meetings, and always responds to our requests in a timely fashion. Most notably, he carries out even the smallest of tasks with a great attitude. 

When it comes to hospitality, you are the best!"

Good Morning Folks,

Seems like only yesterday I was getting calls about how the service in the legacy outsourcing companies that I had built, had fallen short, which began picking up the back of a napkin as a blank canvas to doodle my ideas on how I could come out of retirement and do it right.

Since then not only have we become the fastest growing company in all of outsourcing, but so far in 2015, as companies everywhere and even our competitors are cutting back and being spun off, we've hired over 200 employees, added major accounts like Burns and Levinson, MCCarter & English to join PwC in keeping us Boston strong as well Ruben Companies, Sage, Fosun  KCG and Chicago Title to our ever expanding national roster of clients.... and best of all we promoted several of our Future Leaders to support our budding infrastructure!! FSO is truly embarking on something remarkable.

It's said that great leadership seems easy when things are good and everybody's happy. When times grow tough, however, a leader's true colors are revealed.

And what a challenging time for those true colors to shine with the severe winter all around us. But as you'll see from the comments below, when clients needed a true strategic partner they could count on, they counted on us. And we delivered.

Here are some of the AWESOME things our clients said about our motivated, team oriented, passionate people in the month of April… Keep up the EXCELLENT work!

PHD Team

"Just wanted to send a quick thank-you note out to the not so small village of folks that made yesterday’s Bring Your Daughters and Sons To Work day such a hoot: The kids had a blast and quite frankly so did I."

Monica Middlebrooks, IMG

"Thanks for all of your help with Hillary Mandel’s meetings today.  It’s hard to plan things from another location but helpful to have you working on our team. We really appreciate it!"

Daniel, IMG

"DANNY DID A GREAT JOB WITH THE FLOOR CLEANING !"

Victor, IMG  ***2Kudos in 1 Month***

"My name is Sammi and I work in the 200 5^th Ave office. I am writing to you in regards to Victor and what a pleasure it is to have him in the office. He is so helpful in keeping the kitchen clean and stocked, making sure the conference rooms are ready for big meetings, and always responds to our requests in a timely fashion. Most notably, he carries out even the smallest of tasks with a great attitude. You’re the best !"

                             Kenneth, NY Times

"You are really on top of your game. 

I am glad you are on our team. Thank you"

ASME Team

"I wanted to be sure I thanked each of you for your assistance with setting up for the 3D display event yesterday.  It really means a lot that you were all so willing to get things done fast and efficiently."

"I am traveling next Monday and Tuesday but when I return in on Wednesday, I will have lunch catered in for all of you."

Karen Russo, ?/ ASME

Cecilio Aponte, FSO

"My name is Kelly Iselin and I work in Bridgewater, NJ for the Brother account, Bomsi and I have recently met because things here had not been going so smoothly actually in all honesty things were pretty bad but then you put Cecilio Aponte on our account. 

We heard all the promises before and yet nothing had changed throughout the year, but Cecilio asked for one more chance and at that point we had nothing to lose….and then it happened he actually did what he said he was going to do, whether it was a simple call back or finally putting into place a resolution to the floater problem we had from day one.

Cecilio calls to check on us, he visits us to make sure (we) and the client are happy (and he brings us awesome popcorn). When I had a personal tragedy in my home life happened he checked on me daily whether it was call, a text or a note on email. For the first time since joining FSO I felt appreciated and what I was doing for the client actually meant something. Earlier this week we (Malka and I) were beyond surprised to receive beautiful flowers from Cecilio to let us know how awesome we are

(His words) and for me I can’t stop smiling, I am proud to share with everyone who walks 

by our reception desk who they are from and why.

Thank you for giving us Cecilio he has made a difference and I love working with him, he deserves to be recognized for his contribution to FSO.

My colleague Malka and I will be celebrating our 1 year anniversary next week with FSO/Brother, although the first 10 months were pretty rough having Cecilio working with us has made our future look a lot brighter."

I hope you all have a wonderful weekend.

Kelly Iselin, Informationalist/ Brother International

Daniel, Sarah Lawrence College

"I wanted to let you know that Daniel Lugo is always super helpful and friendly and I really enjoy working with him."

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to think beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could i be more proactive in their eyes? How could i really impress them?"

Do you know? Have you asked? Or are you assuming?  A true partner who never stops looking out for you, who takes that extra second to ask and then ACTS! 

Never lose the passion, the smile and what makes you special but put yourself in our clients shoes and get to know what they might be thinking! 

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

I look forward to hearing stories from our clients how our team has made an impact by being a leader.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"None of us is as smart as all of us." --Ken Blanchard

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Shout Out Wednesday- Clients Praise Our Teams

"First impressions are everything and having Kelly represent us the way she does leaves a lasting impression with our guests. She displays a genuine “brother at your side” commitment!"

Good Morning Folks,

I hope you are having a successful start to your week. Every Wednesday I bring Kudos - Shout Outs direct from a clients praising the great work our employees are doing at their sites. Let's go!

David, Perseus Books

"I am not sure if David is on staff and if he reports to one of you guys now, but I wanted to let you know that I think he does such an amazing job here. So helpful and always goes the extra mile. Great employee, for what it is worth."

Dian, Metropolitan College of NY

"I am writing to commend Dian for her professionalism, outstanding customer service skills and work ethic. Regardless of the number of requests or deadlines, Dian accomplishes the task at hand quickly and efficiently while always maintaining a pleasant persona to the benefit of her operation and the college community. She is a role model to all who have the opportunity to observe her actions and/or interact with her. In sum I appreciate the leadership of Dian and the services of the Mail Room/Copy Center."

Kellyanne, Brother International Corp.
"Just wanted to send you a quick note regarding Kelly and the front desk before my tenure as a contractor here ends.I would be remiss if I didn’t take the opportunity to let you know what a difference it makes for our candidates, vendors and various guests to be greeted by Kelly. She does so with the utmost professionalism and makes everyone feel welcomed and comfortable. Often, she is the first person that our prospective new hires meet. First impressions are everything and having Kelly represent us the way she does leaves a lasting impression with our guests. She displays a genuine “brother at your side” commitment!

Kimathi, Hilton 
"Please be informed that our Office Systems team has received excellent customer service and technical support from Kimathi ! She is not only helpful but has a pleasant and positive attitude. She also demonstrates diligent professionalism."



Luis, SMP
"I am writing you to express my appreciation and commendation for Luis who in the short period of time of working with and for me as his client, has demonstrated daily great displays of professionalism, courtesy, respect and manners. That will be a great gain for any employer to have on their side. It is not often that you see goof and wholesome work qualities and ethics in the young men of today but you gave all that and more in Luis!"

Marcos , United Nations Book Shop

"Marcos just called me to give me excellent news about the sales trend in the Bookshop that I wanted to share with you: We just had two record-breaking days, and will close today with nearly $9000 worth of sales. The sunshine and warmer weather must be having a positive impact on our customers, but I think it's mostly due to the efforts made by our team here and especially Marcos and the Bookshop staff to get the new space up and running."

"WOW!!!!!!!  RECORD BREAKING $9000.00 in sales…………………….in one day!!! HUGE CONGRATS to Marcos and the entire team at the United Nations Book Shop – THANK YOU to Marcos, Claudia, Lale, Beatrice, George, Brandi & Kareem!!!!!! I was at the book shop today and when I walked in the line of customers was out the door – EVERY SINGLE EMPLOYEE was in place, ringing customers up at the register, answering questions on the floor…………….a work of art!!!! We SOOOO appreciate the effort guys. Thank you all for the pride you take in your work and the effort you put forth each and every day. Congrats on the RECORDS BREAKING SALES !!!!!!!!!! GREAT GREAT GREAT JOB."

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"The most effective way to do it, is to do it." 
--Amelia Earhart

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Shout Out Wednesday: Clients Sing Their Praises Loud and Strong

"Kaydeon has always gone above and beyond in a time crunching matter, whether related to locating and securing a conference room, or providing a GoToMeeting, or simply providing some necessary information."

Good Morning Folks,

I hope you are having a successful start to your week. Every Wednesday I bring Kudos - Shout Outs direct from a clients praising the great work our employees are doing at their sites. Let's go!

Sean, Aiche
"Sean, thank you so much for all of your ongoing support today of the large conference today, including managing all of the visitors and deliveries, checking up on the ASCE rep we parked in Pine for a bit who was not feeling well (she appreciated it very much), providing supplemental beverages, generally checking in to make sure all is progressing well, and more."

Mailroom, Y&R
'I received the plants this morning from my mailroom. 
Your mailroom did amazing job packaging the plants. 
Please thank them for me. I cannot thank you enough for all the help with these plants." 


"I can’t say enough about how incredibly smoothly the above-mentioned went under Joann’s caring supervision. Owing only to dynamics in our own group I had prepared myself for many bumps in the road. Joann had considered them all and not only did it go off without issues it was even faster than her quick plan suggested.  I was always a huge fan, but that respect has only grown even more with this project. We are so fortunate to have Joann with us!"

Capco Team

"Thank you for another great event today. The food was delicious and everyone was really excited about it. Well done!!"

Andrea, Capco

"I wanted to thank you again for helping to get everything set up. I really appreciate it. The event went great and everyone was happy so there will most likely be more to come."

  

Kaydeon, Capco

"I just wanted to piggy-back on a recent thank you badge which I've sent to Kaydeon , and to bring her to the forefront as one of your employees. Kaydeon has always gone above and beyond to help provide assistance especially in a time crunching matter. This could be related to locating and securing a conference room, or providing a GoToMeeting, or simply providing some necessary information. Therefore, I just wanted you to know that I appreciate Kaydeon, and all the support which she provides at Capco on a daily basis. It's greatly appreciated" 

Tareek, NY Times **2 Kudos in 1 Month**

"Thank you for providing us with Tareek, he continues to represent the quality of service Ken , you and I work together to provide our customers."

James and Tareek, NY Times

"We have been asking your team, James and Tereek, to whom we could sing their praises loud and strong. They are superb."

"Lee, the person from FSO that has been handling the delivery of most of our shipped boxes to the 14th floor and 15th floor offices. His name is Tareek and he is an absolute pleasure to interact with. He has a great positive attitude every time we see him. He makes a point to end each interaction with, “Is there anything else that I can assist you with?”. Being in the hospitality business myself, his genuine hospitality really shows."

Angel, Business Operations Director

"Angel, thank you for taking the time in your busy schedule to be on site for the walk through. Your continuing display of support and commitment for your on site staff and our partnership in handling the New York Times Postal/Messenger Operations adds value to our FSO relationship."

Evelyn and Tyrone, Medimmune

"Hi Bryce, Thank you for sharing your feedback. I appreciate you taking the time to do so. I am glad to hear things are on track for your deliverables. Thanks to Evelyn and Tyrone for making it happen!!!"



Wendy, PHD
"Wendy helping us out in HR, really made a huge impact in getting us organized with our files and in a good place.  Plus she’s helped us out a lot with the new hire on boarding. What do you think?  I don’t want anyone else to feel left out and singling her out but she has been a Wow wow help."

Our job in hospitality is to make the client feel as if they are at home and create memories and experiences that want to make clients "return." It is also our job to make sure that we supply our clients with that “WOW" factor that makes them feel special. As important as it is to take care of our clients, it is equally important to take care of all of our team members. The more enthusiastic and happy our employees are at work the more productive they will be. Without the support of each team member that “WOW” factor will never be given to our clients.”

To all of our honorees, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"The most effective way to do it, is to do it." 
--Amelia Earhart

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ABOUT FSO:

Recognized on the Inc. 5000 list of the nation's fastest growing companies and ranked among the top 25 of New York's fastest growing privately held companies by Crain's magazine, FSO can proudly boast: 

• 98 % client retention with ZERO displacements 
• 98 % employee retention – twice the industry average 
• 300+ years of industry experience residing in its Senior Leadership Team 
• 120+ corporate support staff supporting our national footprint (HR, IT, Analysts, Subject matter experts etc) 

Led by Mitchell Weiner, the co-founder and pioneer of onsite outsourcing, FSO was created to deliver what the industry has lost sight of – and everything you deserve: 

• An outsourcing experience powered by passionate people. 
• An intimate and personal approach to service. 
• A partnership based on care, trust and mutual success. 
• Involved owners listening to your needs and proposing customized solutions. 

VIDEO:

Brief "corporate portrait" video shows who we are and what we can do for you HERE

To learn more, please contact our national direct line: 212.204.1193. 

Shout-Out Wed: As Customers Tell it, The Strength of FSO Is Our People.

"Thank you for always accommodating us even when we are up against extreme deadlines and for doing all that you do with great efficiency and with a smile. No challenge is too great it seems and you do this for us every day. You are a big part of what makes our PHD Team, great."

Good Morning Folks,

Greetings from one of our newest accounts MedImmune in Gaithersburg, MD.  This is an amazing site and we have such an awesome team here – and as you'll see from the kudos that follow, bright, talented people who are already making a measurable and meaningful impact from our client's perspective.

The strength of FSO is our people. There is so much opportunity within FSO just waiting for YOU! 

We have a Future Leadership program at FSO that evolves around Leadership, Community, Teamwork, Hospitality and Personal Development. And it often starts here, with kudos our employees receive directly from those clients they are assigned to. This is always a strong foundation to a promising career. 

With that all being said, I could not be more excited to share what customers are saying about the great folks we have serving them, every day in every way.

Tyrone and Evely, Medimmune

"Recently I was introduced to Tyrone and Evelyn in the copy center.  It seems that their transition has been difficult and several projects of mine had to be started over from scratch.  They not only completed the projects but did so very quickly and effectively.  I am very satisfied with the quality of their work and wanted to pass that along to you."           

Tyrone and Anthony, Medimmune

"I wanted to reach out to you to let you know what a great team you have there in Gaithersburg!!!   I was in a pinch for an audio room in building OMW and Tyrone and Tony did such an excellent job in assisting me and resolving the issue I had. They were so helpful and they made things so easy for me.  I wanted you to be aware of the wonderful support they provided and give them a huge shout out!!"

Medimmune Team

"I just wanted to inform you that your team in the copy room was very professional and prompt at getting the table tent info sheets completed for me yesterday. Unfortunately, I don’t remember the name of the lady that replaced Onya, but she did a great job at resizing the info sheets to fit the 5x7 tents. Thank you to you and your team for getting this done for me."

Evelyn, Medimmune

"I had a director who needed some binders made up without much notice and Evelyn went out of her way to help make this happen. Because of her assistance I was able to meet the needs of my managers in a timely manner."

Tareek, NY Times
"Just want you to know that Tarik is a great addition to your team. Not only is Tarik a pleasure to deal with but after he delivers to me and I sign, he will always ask "if I need anything else" which means a lot. He is a perfect gentlemen with excellent customer service skills"

Ray and CLEO , PHD **3 Kudos in 1 Month**

"I want to reiterate your thanks on behalf of PHD management. Ray, Cleo- our meeting was a huge success yesterday, due in no small part to your work both on the day and leading up to it, even on weekends. Thank you for always accommodating us even when we are up against extreme deadlines and for doing all that you do with great efficiency and with a smile. No challenge is too great it seems and you do this for us every day. You are a big part of what makes our PHD Team, great."

"Thank you so much for all your hard work and dedication helping us prepare for this latest pitch - we couldn’t have done it without you. You went above and beyond to accommodate our requests, and worked in a seamless and expedient manner. Thanks for being so easy to work with and making us look our best, we appreciate it so much!"

"Nice - and all of it is true - you know we all look at FSO people as true PHD players"

Sean, Aiche

"Thank you so much for all of your ongoing support today of the large conference today, including managing all of the visitors and deliveries, checking up on the ASCE rep we parked in Pine for a bit who was not feeling well (she appreciated it very much), providing supplemental beverages, generally checking in to make sure all is progressing well, and more."


Mailroom, Y&R
'I received the plants this morning from my mailroom. Your mailroom did amazing job packaging the plants.  I cannot thank you enough for all the help with these plants."

We are growing and we need each of YOU to help us achieve the high goals that Mitch and the ELT have set for the company – AND we are now planning for 2025 J.

We promise to give more and more to you in return! We want to THANK YOU and REWARD you for your continued loyalty and commitment. Promise – that is the Mitch way.

My themes are always simple and consistent. I can not do it alone. I need all of you to help us and support the goal and mission vision 2015. 

We are very blessed. We are very lucky. Our company is very strong and our future is even stronger. 

Thank you for being on our team. Have a great Hump Day. Stay warm and lets rock the marketplace. 

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"The thing I hate about an argument is that it always interrupts a discussion." 
~~ G. K. Chesterton

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