Shout-Out Wednesday: Shining The Spotlight on FSO's Brightest Stars

"It’s refreshing to see a young man with a strong work ethic and a great deal of maturity. Never late, always early, perfect attendance, great customer service and over exceeding service excellence." 

Good Morning Folks,

Following is client feedback about our team members who have been caught delivering the WOW!  They put their hearts and souls into putting their best foot forward every day to deliver a superior client experience that cannot be taken for granted. 

Here's why:

I cannot imagine working for a competitor. I cannot imagine talking about people solutions while working for a competitor. I cannot imagine trying to explain the de-motivated, unengaged staff if working at a competitor. I can’t imagine not getting the support from my management team if working at a competitor. I can't tell you how many people we've hired who worked for competitors just a short time ago and they will tell you they can’t imagine being there.

By contrast, as you see from the kudos below, we have a great company with a laser focus on people. We have great management in the field backed by superior reward and recognition programs. And we can boast what most of our competition's executives can't:  

That I literally get dozens of compliments like these below about our staff from clients each and every day.  And clients who switch to us from the competition tells us this too. One executive at a major law firm remarked, "They save time, money and effort. They are way different than our previous partner in the way Mitch runs a client-centric business and we are looking forward to getting back to that."

Matthew- Office Service NYC-HQ (on loan to jumpstart a major law firm opening in Boston)
"I wanted to take a moment to give some much deserved compliments to our own Matthew. I would like to nominate him for Spotlight Tuesday, Kudos, and a Nobel Prize for Hospitality (if such a thing exists). : ) He is FANTASTIC!!!! His willingness to assist is stellar and his help is very much appreciated. He does what needs to be done to accomplish work. He has a wonderful attitude. It’s refreshing to see a young man such as Matthew with a strong work ethic and a great deal of maturity. He is an indispensable asset to this company and will soar to great heights throughout his career. Thank you for everything you have done to assist here in Boston Matthew. Please don’t go back to New York!"   

Jamie- McCarter English  (Newark)

Hi Jamie, I just wanted tos ay thanks for you help troubleshooting. I thought about how waiting for a bar code change can be a pain.  The documents we use are pretty awkward to use to create the bar codes. We have a method built-in to receiver, frankly not quite as pretty but they function great and they’re easy to create. I am attaching the documentation on this feature in case you find it useful. You can even print out just the bar code for people (one or more) on the Zebra printer and stick them on a sheet of paper.  Thanks!

Miguel – McCarter & English (Hartford)

Miguel was working on a scan project that was not going very well.  Miguel set the settings on Job Build, the paper was very old and kept jamming in the copier. Once the copier jams you have to start over from page 1. Miguel took it upon himself to stay passed his scheduled work hours off the clock to complete the project for the client. The client was very thrilled that he did that.

Carlos & Occasion- Brookfield Vesey Street

"Just wanted to thank you and your team for the great service you have provided  in Leroys absence, especially Alfred."

Jay- Caplin & Drysdale
"Awesome work Jay!! That's the energy I'm talking about!! Nothing like taking the information from our huddles and applying them! True (re) imagination "

David- Burns & Levinson

"I’ve been working with David the past couple of days for a client who is using our MPR for most of the day. He has been extraordinary! He has asked questions, followed through and has taken the initiative to let me know what is going on throughout the day. Great job!"

Dominique- FSO Executive Assistant

"Hey Dominique! Thank you so much for not letting me switch my hotel last week. LOL!! It is such a nice hotel and I wouldn't walk a half mile in this heat for anything!! It is the worst heat I've ever felt so I would have had to take a taxi to the Fairfield anyway. You are the best!!"

Ray & Jessie- ASME
"Never late, always early, perfect attendance, great customer service and over exceeding service excellence.  Working together is their secret! They possess personality traits that can’t be taught.   For instance, the resolve challenges on their own! Plus, they’re both charming!!!"

Israel- Brother International (NJ)
"Israel has helped me on numerous occasions to create recruiting materials, delivering awesome quality for our brand on campus. He's always quick to respond when I ask for help, has a positive attitude, meets deadlines, and has good suggestions when I need input on the best way to create an item. He is a fantastic resource and they continue to look forward to working with him."

Adrieanne- PHD

 “Adrieanne Valentine is fabulous!  And definitely a keeper.  She really thinks about what she's doing and analyzes it and asks the right questions....love the attention to detail!” way to go Adrieanne!!

I wanted to take a moment to thank our clients for recognizing the great work our folks do. This is a great time to be at FSO. We have an amazing company and a powerful message to share how we are enabling our customers to (re) Imagine new possibilities and with our help, make them real.

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .
“If you want happiness for an hour—take a nap. 
If you want happiness for a day—go fishing. 
If you want happiness for a month—get married. 
If you want happiness for a year—inherit a fortune. 
If you want happiness for a lifetime—help others.”

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Shout Out Wednesday: What's Better Than The Amazing Rising Star You Can Always Count On?

"The level of service that I have received has been outstanding to say the least. He is one of those folks that you look forward to seeing and always know that he has your back and is willing to work with you under high pressure deadlines."

Good Morning Folks,

FSO entered into strategic partnerships with clients to (re)IMAGINE non-core functions including Reception, Guest Services, Hoteling, Copy/Reprographics and Records, so enabling our clients to concentrate on their core competency of creating value for THEIR customers.

In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams across the USA helps clients improve service, reduce cost and take better care of the people who help make it possible. 

Today we hear directly from client management about some of the AWESOME ways our motivated, team oriented, passionate people supported them in the month of June.

Ardiana, IMG ***3 Kudos in 1 Month***

“I just wanted to write in a good word for Ardiana at reception. I’ve had to schedule a meeting or two at IMG for the last minute, and she’s been nothing but amazing and helpful! She’s very responsive, covers everything and even shows our guests to the proper conference room. It’s a joy to work with her!”

“Ardiana, I know these past weeks have been very hectic and I want to thank you for your hard work accommodating my division’s needs. You play an important role helping use set up meetings. Thanks again for your hard work.”

“I wanted to let you know that Ardiana was the BIGGEST help today in securing a guest office for WME/IMG’s COO. Our COO's schedule is difficult to manage, and she went above and beyond to help me. She took the initiative to call people for me and get to the bottom of things, and she was an absolute pleasure to work with.” 

Daniel, IMG 

"May I just expound to you how grateful and thankful I am regarding the help that Daniel provided the IT team during our 11 Madison move. During multiple times he helped us physically move all of our equipment was instrumental to completing our workload. It was a stressful and trying time and he helped us tremendously through it. The entire IT team is thankful for his help. Thank you again."

 IMG Team     

"I want to thank you all for your support last week. Without you all, we would not have been productive. Because of your timely and quality support, our HR team was able to get through testing of the Workday product and get along with each other in the same room for hours at a time!! " 

Theresa, IMG

Thank you, this was such a sweet note to get! You were always a cheerful smile to see in the morning and thanks so much for your help (now and continuing…sorry for those legal boxes J). Will miss you also!!  

Victor, IMG ***2 Kudos in 1 Month***

Just wanted to let you know that Victor saved the day again.  He fixed the espresso maker.  It’s not just that he did the task, it’s how friendly and professional he always is.  He puts us all in a good mood and keeps the floor on an even keel. 

"I’d just like to give some kudos to Victor for continually going out of his way to help things function more smoothly over here at IMG 200!He’s really been a great help to our office (for a few above the benchmark requests)! Thanks!"

 Peter, IMG

"I wanted to drop you a quick note to let you know that Peter was invaluable on Tuesday night helping out the team that works on SUBWAY with a very large mailing project. Often times when we ship something, it is usually no easy task, but with Peter’s help, everything goes smoothly and we make the UPS deadline. Tuesday night, Peter went above and beyond, staying late, ensuring that we made the overnight deadline and helping us prepare for our in person deliveries the next day. We couldn’t have done it without him!"

Hazael, Univision Miami
I wanted to give a special THANK YOU to Hazael at Univision, Miami. Hazael was extremely helpful with recruitment for our new client, and not only available, but provided EXCELLENT feedback and kept strong communications about each and every single candidate. Thanks to Hazael, I was able to identify best candidates to present to our client including an excellent referral from Hazael as well :-). I'm looking forward working with Hazael again and nothing better but such an amazing Rising Star we can always count on :-). Way to go!!"

Joseph and the Societe Generale Team
"I wanted to thank you and all of the Soc Gen team for today’s morning management breakfast. I greatly appreciated your help from ensuring we had a space and helping me out with event!! It was a great meeting, and the attention to detail from you and your team was amazing. I can’t say thank you enough as you all made my job easier. Please extend my gratitude to all the team members involved! THANK YOU."


Leslie, Fross ***2 Kudos in 1 Month***
"Leslie just started with us a few weeks ago and is ALREADY wowing the client. Thank you for your efforts Leslie – keep it going. Appreciate you!!!!!!!

“I think Leslie is doing an AMAZING job! “

Office Services Ballard Spahr Team

Good morning, I just wanted to write an email about the exceptional assistance Spencer and I received last night from the office services staff. Considering there were a couple new faces everyone was very willing to assist with binding documents that were to be sent to a client. A man named Lawrence was especially helpful and did a majority of the binding, without his help Spencer and I would have been in the office much later than anticipated. Thanks guys!

Donald, Ballard Spahr 

"I just wanted to send a quick note to tell you about my experience with Donald since he has been on board with Ballard. He is polite and professional. He greets everyone with a smile. Donald is always willing to help anyone. When I send him a project, he follows my instructions and delivers a perfect job. I can always approach him with any issue and he follows through. I have to say, I have confidence and trust in his work. He is reliable and responsible. Donald makes my job a lot easier knowing he is here to help!"

Sarsha, Neuberger Berman
"I want to take the moment and say that Sarsha and Ellen W. did a great job just now in accommodating the below last minute client meeting. Jumped hoops and kept a confident attitude that they could make something work."

Sarah Moore, NY Times ***2 Kudos in 1 Month***
"I wanted to compliment you on one of your employees, Sarah Moore. I receive a lot of packages, and she always delivers them promptly and professionally. I was recently on leave for a month, and she considerately set my packages aside and gave them to me on my return. She is always polite and a very pleasant person to deal with."

"I just wanted to write you to praise your employee, Sarah, who delivers my mail multiple times a day and is always prompt and pleasant and diligent as she goes about it. She's a very hard worker and very nice to have around."




Israel, Sarah Lawrence College
"Israel is a fantastic person to work with. He is always helpful and never hesitates to help. He trains his staff the same way and I don’t know where we would all be without him and his amazing team. Israel was one of the first staff members that I met when I started here 4 ½ years ago.  He is one of those folks that you look forward to seeing and always know that he has your back and is willing to work with you under high pressure deadlines." 

Devin, Argo

"I wanted to let you know that Devin has been doing a great job for us. Devin is providing excellent customer service to the Argo staff and is always going the extra mile to resolve issues and assist."



Tory, Young & Republic
"Last night I was waiting for a package to be delivered by messenger that had still not arrived probably due to the rainy weather and that Tory stayed late and made sure that that the package was received and then let me know.  He was very helpful and very sweet." 

Demetrius, Young & Republic
"I wanted to let you know that the level of service that I have received from Demetrius has been outstanding to say the least. The assistance he provides is exemplary. Demetrius is a gem and we very much appreciate him and all the service he provides."

To all the FSO employees that clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the the EXCELLENT work!

From logging in the package to completing the sweep to standing up and greeting every guest coming to us for assistance with a big hospitable smile, clients can count on us because we can count on you.

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

I look forward to hearing more stories from our clients how our team has made a difference.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"If you are not afraid to face the music, you may someday lead the band"

~~Spuk Tiding

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Shout Out Wednesday: "Jennifer Is One Of Our Diamonds And Today She Was Flawless."

"Your smile sends out a powerful message: My heart is open to be a friend, to listen to you, to have empathy for you. Inside of me, I have made room for you.” ~~Karen Berg

Good Morning Folks, 

Across FSO USA, we have been making great strides in our commitment and the Power of Focus to impact the Client Experience and ensure that we execute and deliver operational expertise. FSO stands solidly on us helping our clients rethink the way their business runs today and how to (re) Imagine their business through FSO and Onsite Outsourcing.   

The reality is, no one knows our client's operations better, we are in it day in and day out so we never stop thinking about how the operation could run better, more efficient – are there better ways we can be organizing our areas better, are there ways we can order things like supplies and equipment to save our clients’ money, can we be more productive in the way we maintain the cleanliness of all areas, Service with a Smile means just that and how are we ensuring every contact with an end user or guest is perfect and special – what ways can we improve Hospitality.   

Our people truly make the difference. Client's outsourced to us and we take every opportunity to show them why their decision was the best they ever made.
  Those teammates that we communicate today took the initiative when it comes to owning the areas we manage – they are the experts, they led that charge, they are the folks who help us to (re) Imagine and how we deliver amazing solutions.  

Said one such teammate, "What I do for our clients and peers comes from the heart and its done naturally - because I enjoy making sure everyone I interact with comfortable.  I enjoy when they coming back again for my assistance. Being passionate, hardworking and having that flexibility with an open mind will help guide you to the top."

"What I do for our clients and peers comes from the heart and its done naturally - because I enjoy making sure everyone I interact with comfortable.  I enjoy when they coming back again for my assistance. Being passionate, hardworking and having that flexibility with an open mind will help guide you to the top as it did me. I constantly am looking for ways on how I can help my peers, whether it is hosting Simple Certified, Blue Sky quick reference training or assisting new one man location(s) new hires in areas they are not familiar with."

Now I shine the spotlight on some of the great work our teammates are doing and the kind words  both clients and their managers are telling me about it:

GroupM
So today our GroupM Concierge desk had a special guest...Dr.Oz. 

"When Jennifer checked him in, his host asked if he still needs to show his state ID. Jennifer replied that yes he still has to comply with protocol. With a bright smile she said "Even Larry King had to show his ID". Dr.Oz jokingly replied "Well you can't really trust him". He thanked Jennifer for her help and for being so "efficient".

This is a perfect example that we never know who our next guest or visitor is going to be and that each encounter is an opportunity to shine like a diamond. Jennifer is one of our diamonds and today she was flawless.

Thank you Jennifer, you make us very proud."


Desney, Integro Chicago
"Desney has done a spectacular job in assisting us in the final editing of our client presentations and documents. It is so imperative that our documents are completely free of grammatical and spelling errors.  Desney made our team aware of her particular skill set and we have really benefited from her editing eye. She has also transformed some of our data sets and charts into more aesthetically-pleasing illustrations. Again, we are thankful she has let her specific talents be known!"

Sarah, NY Times

"I just wanted you to know that Sarah Moore is truly an asset to your staff. She is friendly, professional, articulate, and simply a joy to work with."

Dian, Metropolitan College 

"I've had the pleasure of working with Dian over the last week and her communication, responsiveness, teamwork, and true leadership was exemplified. While prepping for a site tour I was blown away by how she manages her site and her staff. Her knowledge and articulation of what the team does at MCNY is perfect and her excitement and sweetness is intoxicating. I was so proud to be there and am so proud to have her and her team and her site represent our company. As well, Dian also supported me in an RFP for a new client. I needed a case study around print and after being so impressed with her I decided to leverage this wonderful talent.  She responded quickly, professionally, thoroughly and with great detail. Was exactly what I needed. So appreciative!!!!  Dian is truly an exemplary employee and person and I'm thrilled to have her in the FSO team."

Mary, Medimmune

"I wanted to pass along feedback regarding Mary.  I hired her with some trepidation as she didn’t really have any experience. I thought that if she was a fast learner, she would be a great fit in the team.  

Boy did that turn out great! So far, in the time she has been here (not even two months!), she has learned all of the manual TC protocols, and all of the blood isolation protocols and QC testing. None of this had she had prior experience in. Not only that, but every single team member has made a point to come to me and praise how well and how impressed they have been with her attention to detail, fast learning, and overall good natured attitude. I myself have witnessed her conscientiousness of the team, and how closely she listens and follows direction. She is a fantastic asset to the team, and I’m sure will continue to work hard and do great things."

Anthony, Medimmune

'We have Anthony receiving Medi Director Award for his performance in setting up a major meeting – This is a big deal at Medi - This entails lunch today and $200 gift certificate.     In one month – Ivy has elevated her staff’s performance - You go girl!!!!!:)"

TheresaRenee, IMG Two Kudos****
"Just wanted to let you know that TheresaRenee has been really great and has been helping the legal team out significantly. We have numerous files that need to be organized and shipped due to our impending move and we could not imagine having this task completed in time without Theresa's help. She's also lovely to have around the office and is always quick to jump in and enthusiastically lend a hand where needed. Hope you have a great weekend!”


“I am an attorney up in the White Plains office. I just wanted to send a quick note to let you know how helpful Theresa Renee has been to our group. With the upcoming move she has gone above and beyond in assisting with closing files and handling our boxes with Cleveland. She has truly made our day to day office life less stressful and her overall joy is contagious :) Have a great weekend!”

2014 Stanley Cup Site of The Year Team PwC Chicago 
"We would like to spotlight the FSO Office Services and Records Team at PwC Chicago for a successful 3 floor move which opened today! Mon June 8th. This is the 2nd and largest move that they did and it was truly a team effort. Under the leadership of Alex Vizcarra, Experience Manager every one worked together to make sure every little detail and sometimes heavy physical work got done well and in time for a very successful opening today! OSM, Jan Williams and MAL Mike Dolatowski were very happy and grateful for everyone's help. Lots of smiles and smooth sailing today. We even had a special VIP visitor Sharon Franklin, PwC National Operations Leader - who said; "WOW! It's really beautiful!" Mike was very happy to take her around for a tour of the new facilities and to see mobile hoteling in action in the new space! So, special thanks to Alex, John, Matt, Revondo, Shawntell, Demaris, Jessica, Nancy, Paula, Dee, Myisha, Jordan and Renee for all of your dedication and hard work and for keeping your sense of humor and smiles throughout this long ordeal! You guys rock!"

There is reason our teams compete for awards and though the Chicago team won last year, the contest drives all teams in all cities to giving their extra best for you. Looking not at “What is” but “What can be”, is what sets our FSO superstars like those celebrated here today apart from the other outsourcing companies and what has made us the fastest growing outsourcing company in the nation.

Like at Apple, the single most  important thing about our culture is, it never wears off. It doesn’t go away. It’s there every day, and it has a huge impact on everything that matters to every business we serve. 

Thanks for being with us on this amazing journey.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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“A wise man does not disturb the mind of an unwise man" 
~~ Swami

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Shout Out Wednesday: We Love Customer Appreciation!

"It was our good fortune to partner up with such good people who share our values and work ethic. The many successes we had here so far are all due in part to the excellent team work contributed by Phil and his team. My best wishes to you all and our sincerest thanks to you for your expertise & kindness."

Good Morning Folks,

I was very fortunate to attend and be part of something amazing, at ALA Nashville we continue to make our FSO brand the greatest our industry has ever seen!!!!! I wanted to congratulate the Nashville team. You represented my company beautifully. I enjoyed my time with each of you very much. We learned a lot. We bonded a lot and we have seen how the FSO brand is gaining traction and how disappointing our competitors are. The FSO takeaway from the administrators visiting our booth was:

That in mind, our clients love what we are doing for them. When they take time to write like this after months of being disappointed by their former suppliers, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that just can't be faked or duplicated.

Everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.   

We have won and continue to win because we make everything PERSONAL – this is what attracts great talent to FSO, and why prospects have chosen FSO and why our clients retain us – not because we have are trying to push equipment and not because we are this massive bureaucratic organization that moves as slow as a snail.  

People want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Hear it direct from our client's mouths:

Demetrius, Y&R (2 Kudos in one month)
"I just wanted you to know that Demetrius has been a great help with my move – and as I mentioned to Marianne, he is a true professional, always happy to assist us, does a thorough job (and quickly) and always with a smile. He keeps the Solutions Center in “tip-top” shape and you can tell everyone respects him. You are very lucky to have him on your team. “Go Demetrius!  Yea, Team!”

"I couldn’t agree more, Demetrius is a consummate professional and always willing to help out.  And, he does a great job managing our FSO team here at 3CC."

First Republic Bank Team
"I am so proud of the achievement you guys made in such a short period! I am confident that we can continue to move forward.  Great work!"
                                                                                             

Miranda, Moses & Singer LLP
"I wanted to take a brief moment to recognize one of your temp employees Miranda . She has done a superb job, is always willing to help, her computer skills and her work ethic are fantastic.  She is always willing to assist and her work is always done professionally, on time and error free. Most of her time is spent assisting the Marketing department, especially with events and attorney bios. But there are many times she will assist Reception, Records or even with document reviews with the attorneys.  She asks great questions and always follows through to make sure her assignment is completed to the satisfaction of everyone. She is a model of the FSO culture and embraces the Passion, Productivity and Pride in herself, her job and her company. I just wanted to pass along some good news and I know you love to receive these notices about your employees."


Victor, IMG (2  Kudos in 1 month)
"I just wanted to send a note about Victor Pena. He’s been a tremendous help over the past year-plus.  Like, truly excellent at his job. He responds virtually IMMEDIATELY to requests, and I can’t remember a single instance that I didn’t get the desired outcome. 
Most recently: last week, I had an issue where my assistant put in the wrong address on a very important document to be sent to China.  My Chinese counterpart never received the document. I sent Victor an email on Thursday at 10:00 pm (yes, at night), not expecting a response until the next day. But by 11:00 pm, Victor had called Chinese UPS and figured out the issue with the address and got the document re-routed.  (To be clear, the initial address mistake was not Victor’s fault but mine/my assistant’s.)  This was just one example of Victor’s tremendous work. I’m extremely happy that he’s around, and it’s been a great pleasure having him work with us. Thank you for sending my package. You play a key supporting role that allows me to do my job most effectively. You’re the best!"

Shirley, FSO
"Here is a shout out to you. YOU ROCK!!!  You are one of the most generous directors I have ever worked with. Your acknowledgement means a great deal. It feels amazing working in your positive environment and under your management. It is indeed a great opportunity for individuals like me."

Phil, Societe Generale 

"I wanted to extend kind words and praise of excellence  to Phil. We're long overdue with this note to you, as we're still getting settled into the Park Ave site since arriving from the former Newedge.

"From our first day, Phil was one of the first people to greet us. He politely explained the services of his department, introduced us to his staff, and took us around the floor to show us key locations. He has a polite and friendly demeanor and is extremely well versed in his tasks at SG. He treats us as though we had already been here for many years before and continues to make us feel welcome. This note includes the other members of his staff - everyone each so wonderfully aligned with the commitment, dedication and spirit of the Firm.  The way it should be.  It was our good fortune to partner up with such good people who share our values and work ethic. The many successes we had here so far are all due in part to the excellent team work contributed by Phil and his team. My best wishes to you all and our sincerest thanks to you for your expertise & kindness."

Instinet Team
"Team- I wanted to say thank you for your efforts in a successful desk move. We appreciate the weekend work and the attention to detail in making it a smooth event."

Erica, PwC Boston

"Erica has taken on a new task of Training rooms on the 11th floor and she is doing a fantastic job with her new  role.  Clients on the floor have noticed her great attitude and hard work ethic.  Erica is working diligently to ensure that the 11th floor training rooms are a  success.  She is going above and beyond with her new role. Training rooms are a very busy task to handle and she is doing awesome.  I am excited to see her flourish in this new role and she clearly displays the FSO skip, fire, twinkle and WOW!s the client!"

Charlene & Kelsey, PwC Philly

"A Shout Out goes to our Records team here in Philly. Charlene and Kelsey both worked tirelessly to clear out the Temporary Check-in shelf and have literally moved mountains (of files). They worked closely as a team and demonstrated what it is to keep the client in mind and deliver the best possible service to our client and our Team."

Mike, PwC 300Madison Security

"Mike has been extremely diligent and efficient in making the transition to the new JLL service request system. He has garnered high praise from our biggest client and has enabled clients and co-workers to continue a smooth and seamless operation." 

PwC Los Angeles Team

"The entire team deserves a SHOUT OUT for the hard work and dedication they gave for the Tax Mobile Hoteling. As part of this initiative, this team worked early and stayed late over the weekend and was responsible for cleaning whiteboards, emptying file drawers, stocking supplies, moving monitors, replacing pc chargers, wiping and cleaning workstations and offices. It was a tremendous effort accomplished by the TEAM, as one. We had staff working long hours – even late evening hours - and we couldn’t have done it without them."

Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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“To lead people, walk behind them.” – Lao Tzu"

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