"Your smile sends out a powerful message: My heart is open to be a friend, to listen to you, to have empathy for you. Inside of me, I have made room for you.” ~~Karen Berg
Good Morning Folks,
Across FSO USA, we have been making great strides in our commitment and the Power of Focus to impact the Client Experience and ensure that we execute and deliver operational expertise. FSO stands solidly on us helping our clients rethink the way their business runs today and how to (re) Imagine their business through FSO and Onsite Outsourcing.
The reality is, no one knows our client's operations better, we are in it day in and day out so we never stop thinking about how the operation could run better, more efficient – are there better ways we can be organizing our areas better, are there ways we can order things like supplies and equipment to save our clients’ money, can we be more productive in the way we maintain the cleanliness of all areas, Service with a Smile means just that and how are we ensuring every contact with an end user or guest is perfect and special – what ways can we improve Hospitality.
Our people truly make the difference. Client's outsourced to us and we take every opportunity to show them why their decision was the best they ever made.
Those teammates that we communicate today took the initiative when it comes to owning the areas we manage – they are the experts, they led that charge, they are the folks who help us to (re) Imagine and how we deliver amazing solutions.
Said one such teammate, "What I do for our clients and peers comes from the heart and its done naturally - because I enjoy making sure everyone I interact with comfortable. I enjoy when they coming back again for my assistance. Being passionate, hardworking and having that flexibility with an open mind will help guide you to the top."
"What I do for our clients and peers comes from the heart and its done naturally - because I enjoy making sure everyone I interact with comfortable. I enjoy when they coming back again for my assistance. Being passionate, hardworking and having that flexibility with an open mind will help guide you to the top as it did me. I constantly am looking for ways on how I can help my peers, whether it is hosting Simple Certified, Blue Sky quick reference training or assisting new one man location(s) new hires in areas they are not familiar with."
Now I shine the spotlight on some of the great work our teammates are doing and the kind words both clients and their managers are telling me about it:
So today our GroupM Concierge desk had a special guest...Dr.Oz.
"When Jennifer checked him in, his host asked if he still needs to show his state ID. Jennifer replied that yes he still has to comply with protocol. With a bright smile she said "Even Larry King had to show his ID". Dr.Oz jokingly replied "Well you can't really trust him". He thanked Jennifer for her help and for being so "efficient".
This is a perfect example that we never know who our next guest or visitor is going to be and that each encounter is an opportunity to shine like a diamond. Jennifer is one of our diamonds and today she was flawless.
Thank you Jennifer, you make us very proud."
Desney, Integro Chicago
"Desney has done a spectacular job in assisting us in the final editing of our client presentations and documents. It is so imperative that our documents are completely free of grammatical and spelling errors. Desney made our team aware of her particular skill set and we have really benefited from her editing eye. She has also transformed some of our data sets and charts into more aesthetically-pleasing illustrations. Again, we are thankful she has let her specific talents be known!"
Sarah, NY Times
"I just wanted you to know that Sarah Moore is truly an asset to your staff. She is friendly, professional, articulate, and simply a joy to work with."
Dian, Metropolitan College
"I've had the pleasure of working with Dian over the last week and her communication, responsiveness, teamwork, and true leadership was exemplified. While prepping for a site tour I was blown away by how she manages her site and her staff. Her knowledge and articulation of what the team does at MCNY is perfect and her excitement and sweetness is intoxicating. I was so proud to be there and am so proud to have her and her team and her site represent our company. As well, Dian also supported me in an RFP for a new client. I needed a case study around print and after being so impressed with her I decided to leverage this wonderful talent. She responded quickly, professionally, thoroughly and with great detail. Was exactly what I needed. So appreciative!!!! Dian is truly an exemplary employee and person and I'm thrilled to have her in the FSO team."
"I wanted to pass along feedback regarding Mary. I hired her with some trepidation as she didn’t really have any experience. I thought that if she was a fast learner, she would be a great fit in the team.
Boy did that turn out great! So far, in the time she has been here (not even two months!), she has learned all of the manual TC protocols, and all of the blood isolation protocols and QC testing. None of this had she had prior experience in. Not only that, but every single team member has made a point to come to me and praise how well and how impressed they have been with her attention to detail, fast learning, and overall good natured attitude. I myself have witnessed her conscientiousness of the team, and how closely she listens and follows direction. She is a fantastic asset to the team, and I’m sure will continue to work hard and do great things."
Anthony, Medimmune'We have Anthony receiving Medi Director Award for his performance in setting up a major meeting – This is a big deal at Medi - This entails lunch today and $200 gift certificate. In one month – Ivy has elevated her staff’s performance - You go girl!!!!!:)"
TheresaRenee, IMG Two Kudos****
"Just wanted to let you know that TheresaRenee has been really great and has been helping the legal team out significantly. We have numerous files that need to be organized and shipped due to our impending move and we could not imagine having this task completed in time without Theresa's help. She's also lovely to have around the office and is always quick to jump in and enthusiastically lend a hand where needed. Hope you have a great weekend!”
“I am an attorney up in the White Plains office. I just wanted to send a quick note to let you know how helpful Theresa Renee has been to our group. With the upcoming move she has gone above and beyond in assisting with closing files and handling our boxes with Cleveland. She has truly made our day to day office life less stressful and her overall joy is contagious :) Have a great weekend!”
2014 Stanley Cup Site of The Year Team PwC Chicago
"We would like to spotlight the FSO Office Services and Records Team at PwC Chicago for a successful 3 floor move which opened today! Mon June 8th. This is the 2nd and largest move that they did and it was truly a team effort. Under the leadership of Alex Vizcarra, Experience Manager every one worked together to make sure every little detail and sometimes heavy physical work got done well and in time for a very successful opening today! OSM, Jan Williams and MAL Mike Dolatowski were very happy and grateful for everyone's help. Lots of smiles and smooth sailing today. We even had a special VIP visitor Sharon Franklin, PwC National Operations Leader - who said; "WOW! It's really beautiful!" Mike was very happy to take her around for a tour of the new facilities and to see mobile hoteling in action in the new space! So, special thanks to Alex, John, Matt, Revondo, Shawntell, Demaris, Jessica, Nancy, Paula, Dee, Myisha, Jordan and Renee for all of your dedication and hard work and for keeping your sense of humor and smiles throughout this long ordeal! You guys rock!"
There is reason our teams compete for awards and though the Chicago team won last year, the contest drives all teams in all cities to giving their extra best for you. Looking not at “What is” but “What can be”, is what sets our FSO superstars like those celebrated here today apart from the other outsourcing companies and what has made us the fastest growing outsourcing company in the nation.
Like at Apple, the single most important thing about our culture is, it never wears off. It doesn’t go away. It’s there every day, and it has a huge impact on everything that matters to every business we serve.
Thanks for being with us on this amazing journey.
Have a GREAT day as I look forward to seeing all of you soon.
Mitchell D. Weiner
Chief Happiness Officer
Chief Happiness Officer
“A wise man does not disturb the mind of an unwise man"