Showing posts with label #TheFSOExperience. Show all posts
Showing posts with label #TheFSOExperience. Show all posts

Wednesday, March 30, 2016

Shout-Out Wednesday: A Deep Level Of Commitment To Customer Service

"She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable." 

Good Morning Folks,

As Founder, Chief Happiness Officer & Owner of FSO, it gives me great pleasure to share with you every Wednesday, the client fan mail I get from in praise of our employees, working on their sites. 

With a twinkle in their eye, a skip in their step and  fire in their belly, our approachable and professional guest service focused teams are brand ambassadors delivering perfect service. They exude a deep level of commitment to customer service— the whole "White-Glove" experience, and are as comfortable greeting employees as they arrive each morning as they are setting up conferences and events for the world's top power brokers, who hold key leadership and board positions at our distinguished clients.

Daryl at The New York City Offices of The World's #1 Consulting Firm...

"Darryl has been an essential part of the floor host program. He continues to excel with the surpassing requests of the clients he supports on a daily basis. Darryl is assigned to main floor for Meeting & Events which has him interacting with client visitors from across the country and territories. He is always know for functioning at a rapid pace from the time he enters the office until the end of each day. Darryl’s reliability, experience and “can do” attitude is highly valued by the clients and colleagues alike."

Rita at The Above Mentioned Firm, Chicago Office..

"We wanted to thank you for your assistance with the MPL meeting. With twenty partners involved, it was most helpful when you escorted them to the boardroom. We were pulled in many directions but we were confident all would go well because you were backing us up. Your assistance proved invaluable to us today. We look forward to the next event. Rita continue to deliver a great customer service experience for our high end clients!"

Janet at The World's Leading Daily Newspaper...

Janet has been such a great help to us! She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable. Thank you for all you do!

Karina at A Major New York-City-Based Content Creator...

"Want to praise Karina's performance over here at 200 Fifth over the course of the last three months. Specifically during our vendor presentations for the  Video Imaging project two weeks ago she was great in both helping the many guests and solving  some of the A.V. issues we experienced. Know this has been a transitional period for 200, and her solid work daily supporting us at the reception desk is appreciated by Original Content."

Kudos to Carolyn

"Carolyn exemplifies the FSO spirit. She is always in a great mood, always delivers excellent service to her clients, is loved by her clients, has been with the site 10+ years, and has PERFECT attendance the entire time she has worked for me. Great job and keep it up!"

The Team At a Global Political Organization...

"I want to thank each and every one of you for the excellent team work that led to the success of our event on Procurement for Women's Economic Empowerment, Friday afternoon. The seamless cooperation between all three of our business units - Development Business, Publications and the Bookshop - was remarkable. It is an important topic to work on and agenda to push forward. You can all be proud of your contribution."

Thanking Ladon

"We would like to say thank you to Ladon for his hard work and dedication, out Client loves him and would like for him to move on to his next role. Thanks Ladon for all you do."

Thanks to Gorge & Miguel

And Kudos to Jasmine!

THANKS for all you do each and every single day. Your contagious enthusiasm and cheerful smiles engage senses, touch hearts and start the day pleasantly for everyone you meet.

To other companies reading this: Rewards are both earned and learned... so spread it on thick. Love on your workforce when they deserve it .... they will surely want to repeat the experience. As Richard Branson says: "If you take care of your employees, they will take care of your customers."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

We look forward to giving YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!

Mitchell D. Weiner
Chief Happiness Officer  

Thursday, October 29, 2015

It's Shout Out Day: Here's Kudos To Our Stars

"The hospitality, articulation, knowledge and pride these folks take in their jobs is second to none. I am blown away with the night/day attitude shift from our former partner. Great job!"

Good Morning Folks,

Our clients love what we are doing for them.

When clients take time to write like this after months of being let down by their former Onsite Outsourcing partners, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that is unduplicated. 

To Our Team At The Advertising And Marketing Leader Whose 6,500 People In 188 Offices In 93 Countries Are On A Mission To "Resist The Usual" With FSO's Warmth and Hospitality By Their Side: 
"I want to thank you for the support your entire team has given to me consistently on all my project. The benefits fair is probably the second biggest events we put on each year.  Thank you for being flexible and all the hard work your entire team has done to make this event successful. The feedback from the vendors was exceptional. When I speak to the vendor's, they all want to come here because how well organized, the warmth and accommodating support from your entire staff and team. I cannot tell you how many people raved over the food. I truly think each year this is why the event keeps getting bigger and bigger. Some of the vendors were shocked to know that the food was made in house. Thank you everyone - until next year."

Compliments to Lolita...
"I wanted to tell you how awesome Lolita is and what a great job she's doing!!!!!
Lolita has really made the benefit portion of our EG sessions much more personal and yes very productive, Lolita takes time to ensure every new employee walks away understanding our benefits or at least what's available. Lolita also provides her contact information to every new employee. Thank you so much for finding her and allowing me the opportunity to work with her." 

Shakira at an Automotive Giant....
"I am writing you to express my heart-felt appreciation and commendation for Shakira who has brought a great dedication to her position here that is like no other! I have watched her take on many difficult situations here and show great resilience, concentration, dedication and all the while staying proactive and learning whatever she needs to make herself better at performing her job. A hallmark / calling card quality of hers that I have noticed is that she is a "Learning Machine"! Shakira has the ability to watch and comprehend very well, very fast and most of all very accurately... She has a very good heart, which you do not often find in today's world. A person who is fair and who takes responsibility for their actions is a rare find, and you have this in Shakira."

Diana & Tim at an AMLAW 200 Boston-Based Firm
"I am writing to express my thanks and appreciation to Diana and Tim in Office Services.  Diana and Tim helped my assistance Katherine with a large and urgent document production project last week. They did a fantastic job and the client was very happy with the final products. I just want let you know that we really appreciate their help"

Everything we do comes out of the experience, sensibilities, intelligence and humanity of our people. FSO puts people first, and their passion drives us to exceed your expectations every day, in every way.

We have lots to be thankful for, proud of, and reflect upon. Especially our Operation's team's flawless execution to ensure the career and customer satisfaction of the people and sites mentioned above. Thank you for making all of us shine every day. 

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

"There is only one success – to be able to spend your life in your own way” ~~Christopher Morle

Thursday, October 22, 2015

Shout Out Wednesday: Delivering WOW!

"We feel extremely happy to have an office service team that we can rely on anytime and their contributions are creating a positive impact and making a difference."

Good Morning Folks,

Today we honor our teammates who have been caught delivering the WOW! to our clients who have told us so in these words:

Ruth & Monica... (working at the Madison Avenue location of a national client. They're one of the largest professional services firms and Big Four auditors in the world.) 
"This note is an expression of my appreciation and gratitude for the work performed by your Office Service team members. The office service’s team has consistently provided us with outstanding client service. In particular, I would like extend a special thanks to Ruth and Monica. It is a pleasure to work with Ruth and Monica who go above and beyond to provide their clients with an outstanding service. For example every time our Assurance team needs help they pitch in to take care of all the details and always with a pleasant attitude and smile. Thank you Monica and Ruth for an amazing outstanding work. We feel extremely happy to have an office service team that we can rely on anytime and their contributions are creating a positive impact and making a difference. 

Lakisha &  Maria..(Working at a major Securities firm)
"I just want you to know how competent, polite and organized Lakisha is. I think I have already mentioned to you about Maria who is also a great asset to us."

Maria.. (Working at Boston HQ of AMLAW 200 Firm)
 "Maria is a professional and has a great personality with co-workers and especially clients. When I bring a client in and she may still be in the conference room, I introduce Maria to our client and she is awesome she continues to give a warm welcome to them and conversation will go from there when I walk out. It is a good feeling to know that they are in good hands as I leave the conference room. Maria is so proud of the way she sets up the conference rooms for lunch, etc.  She is so proud will ask me to go in and see it, it truly is a great presentation done with a lot of pride. She is always moving, filling, checking and everything is so clean. It is great to see someone so proud of her job."

Amelinda... (Working at a Non-Profit dedicated to eradicating one of mankind's worst terminal challenges)
"I just want to let  you know that Amelinda is such a terrific and hardworking person. 
I was using 3A and 3B yesterday for Dennis' meeting and using the rooms again today.  There was a meeting last night and obviously they needed to re-arrange the set-up.  Amelinda was in EARLY this morning so that the rooms could be reset for my meeting.
Just wanted to let you know how much I appreciate ALL her efforts.

GREAT JOB TEAM! It’s all about the hospitality and DNA of our folks. Thanks for making our clients proud they hired FSO and you.

Have a fabulous day filled with love and inspiration.

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

"Excellence is not an act, but a habit."

Monday, October 5, 2015

Color Us (re) Imaginative

“When I might feel like I'm drowning in my work all I have to do is take a few deep breaths and remember this support system of 1300 people who have my back.“

Good Morning Folks,

How lucky we are to have an extended burst of great weather here in NYC. Everyone is back from the beach and rested. You can feel the excitement, on the streets, in the air and certainly here at FSO where great ideas to better serve our clients are always in season.

I must say we are so entrenched in strategy it's amazingly exciting. When a company grows it's imperative to constantly evaluate its needs, ambitions and competition. 

That is exactly how we've accelerated growth at a galactic pace thus far. And, at our upcoming regional and national meetings, we'll be rolling out even more programs to ensure that we are the best oiled and most innovative machine this industry has ever seen. 

Hospitality is our DNA.

Operational best practices continue to be our greatest asset. 

We invest in our people.

We Fulfill Dreams.

We put Promise to Practice.

The new ideas flowing, and the programs they spur are an investment in our most precious commodity… OUR PEOPLE!  We are committed to providing our talent force with time-tested, proven and yet consistently (re)IMAGINED tools and focus like: 

  • Amazing Training              
  • Incredible Mentorship                   
  • Creative Approaches                      
  • Awesome Workshops                   
  • Real-World Application                  
  • Dynamic Development                  
  • Endless Opportunities
In business, we always want to differentiate ourselves from our competitors, and we've done that by investing in a very strong and creative infrastructure that most our competitors simply can't duplicate. 

At FSO, I promise our employees a career, not just a job. An opportunity for anyone with >>SKIP >>Twinkle >>Fire and a willingness to work hard and learn and grow each and every day, the a chance to shatter glass ceilings and realize their full potential as has never been possible before. 

As a client we always have your back too. And we will never stop (re)IMAGINING new and better ways to make your workplace work better. So as the harvest season rolls around, you can expect a healthy crop of great ideas to power our sites into the most critical quarter of your year and beyond.

Kiss your loved ones and thank them for all their support as we continue to work hard to fulfill the biggest and brightest dreams and ambitions of clients and employees alike. 

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

“The future of sourcing isn’t finding people— 
it’s about engaging them.” 

Wednesday, September 9, 2015

Shout Out Wednesday: CHO Club— Bringing Out Our Best

"Thank you for CHO Club. It was an honor to be chosen, and the venue was awesome. So many people work for companies and don't have the privilege of being able to interact with the President and Founders let alone share a drink with them after work! THIS is what sets us aside from the competition! These events are great because it puts us in touch with one another. The personal aspect of FSO is alive and well in this company."

Good Morning Folks,

FSO loves nothing more than rewarding our hard-working and valued employees! That in mind, our 7th monthly CHO Club convened before the holiday break at The Liberty in New York City.

Today, I write to say, "THANK YOU for INSPIRING ME." CHO Club was perfect, exciting, and, most important, INSPIRING. I so enjoy when we have a casual time to chat, recognize your victories, listen to your ideas, wins, strategies, and hopes for personal accomplishments.

The CHO club is just another example of going above and beyond to say thanks to the wonderful people who serve our clients each and every day. These monthly recognition meetings provide the perfect platform to award, recognize, and incentivize our top performers.

The entire executive Leadership Team and I were excited for some time to get PERSONAL and share your FSO experiences so we can learn and continue to grow. As you can see, we had tons of fun....

There is still time to qualify for September's CHO Club. Among the prerequisites for being nominated are kudos from managers and our clients. Kudos like...

The Banking Vice President of Administrative Services and Facilities who wrote about our James & Shanika .....
"Just wanted to say that James has brought the energy level way up for the entire team! He has people working harder and faster than I have seen before. The new associate, Shanika, continues to do fast accurate work, which has been nothing less than AWESOME!!!!  I want to thank you for your continued help in trying to build a successful team. We seem to be making progress, and I appreciate all of the work you are personally doing to make this happen."

Or the Telecom executive who wrote to us about Pernissa & Leo at a major national account...
"I wanted to recognize the fantastic work that you and Pernissa provided during our distribution of the new phones. This is a very high profile implementation requiring meticulous and careful inspection and packaging, and your help allowed me to turn the shipments around in the same day. I realize that the help you provided is above and beyond your normal scope of work and I sincerely appreciate it!  I have been raving to everyone about how great you guys are. Thanks Again!"

Plus, these kudos directly from the account's president about Ray & Cleon's ability to deliver hospitality and execute a beautiful experience that surrounds it...
"A huge and personal thanks from me to all of you for the tireless effort that went into yesterday’s sessions. The fact that we pulled it off was nothing short of an advertising miracle made possible because of all of you and the hustle. We secured a cinema, visited the site (twice), ordered more audio and tech equipment (who knew what a confidence monitor was?) fed 300 people, and had great attendance. We created four great stories for four of our next generation clients,and we invited our people to learn and share in our work. We even had a fake fire crackling in the background for our fireside chats. I mean, C’mon. We hosted a dinner with an ever changing cast of characters. A huge thanks to Jen W in the final days for the epic effort yesterday and to Theonia for arranging that site visit on a minutes notice and getting us there last week. As always, you make our space look legitimate- thank you."

From a Healthcare client testifying to the benefit of having an informed concierge like our Miguel and his "do anything for the customer" attitude...
"Several weeks ago, I reserved a “hotel room” on the website   I arrived at your place to find out that "Luxury on the Hudson” was in fact a sublet apartment that I had reserved and, in fact, had already been charged for…. And, in fact, had been double booked. I was completely screwed. No place to stay and nowhere to go. One of your AMAZING concierge or desk service personnel, Miguel, helped me for HOURS.  He went SO FAR above and beyond to help me get settled, find a room, get a cab… everything.  He was absolutely fantastic and although continued to do his ACTUAL job…. He went out of his way to help me. I hope he is recognized for his professionalism, his help and his overall work ethic. Miguel… thank you. You are the man."

And finally a tribute to Carolin working on site for us at the world's largest advertising and public relations headquarters....
"You should all give Carolin a big THANK YOU for stepping up today. It was a tough Monday, fielding difficult and last minutes requests from our parent company for two different meetings/reservations. Although Carolin had not been involved in any of the bookings she handled all requests with professionalism, courtesy and  a true desire to help! She is to be commended."

Folks like those welcomed into CHO Club and given a shout out here truly personify the FSO experience and pleasant demeanor that keep our client's office running like a well-oiled machine. These folks come to work each with a big  smile on their face ready to help anyone out.  

THANKS for all you do each and every single day.

To other companies reading this: Rewards are both earned and learned... so spread it on thick. Love on your workforce when they deserve it .... they will surely want to repeat the experience. As Richard Branson says: "If you take care of your employees, they will take care of your customers."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

We look forward to giving YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!

Mitchell D. Weiner
Chief Happiness Officer  

Wednesday, August 5, 2015

Shout Out Wednesday: Amazing Stars That You Can Always Count On

"These gentlemen are truly an example of what team work is all about. I am extremely proud of them and our client is too."

Good Morning Folks.

Taking care of our clients and always doing more to assist is what hospitality is all about. 

Passion is a great gift, and we have a lot of gifted people. Their contagious enthusiasm and cheerful smiles engages senses, touches hearts and starts the day pleasantly for everyone they meet. Their sense of personal pride motivates managers and associates to act as if it's their name on the door. That's why we question everything. From comparing shipping prices to find better service at lower rates, or examining packaging so as to reduce costs and be kinder to the environment.

The ladies and gentlemen of FSO that I honor here today are truly an example of what team work is all about. I am extremely proud of each and every one of them, and our clients are too— they've even taken the time to commend them. Now hear from the customer's mouth kudos to....

Ervin- GroupM
"He embodies everything our company is about. Ervin goes above and beyond, to provide the best service possible to our client. All week has taken on more responsibilities that we have assigned him, but this has not stopped him coming up to us  asking what more he can do. This is just the type of person Ervin is. Ervin had just taken a seat at his desk, for the first time all day. An employee walked in asking about her lost ID, Ervin stood up with a big smile on his face and said, "let me show you where to go for that." He walked her all the way to our Facilities department, where he made sure she was helped by the staff there. Ervin could have told the employee to talk to Joe or I. He could have just explained where she needed to go, But that is not the type of person Ervin is. Ervin is the type of person, that when he comes back in from helping an employee who is  looking for a lost ID(not part of his job description), he is singing and dancing!"

Charlie, Darryl & Ray- GroupM
"We’ve been short a person this week, another called out and a third had today as a scheduled day off. We literally ran half staffed. But Charlie, Darryl and Ray didn’t let that affect them, they divided up the workload took only a half hour break and got the job done. I bought them lunch and told them to stop and eat…did they? No, they continued to get the work done and only when it was complete did they stop and take a break. These gentlemen are truly an example of what team work is all about. I am extremely proud of them and out client is too."

Cleon & Alex-PHD
“Just a note of praise for Cleon… Besides him always having a smile and a good morning for everyone, he works extremely hard and is willing to help with any project needed at any time. I just wanted you to know he is really magnificent and a wonderful asset.” Way to go Cleon!!"

"Alexa has done an excellent job in providing PHD Executives and other personnel’s within the company, with very timely and useful assistance concerning the procurement process of PHD. She is always quick to respond and very kind and friendly, making for both an informative, and enjoyable conversation. It is a pleasure to work with her, PHD is sure she will continue her exceptional services into the future."

Roger , Lisa & Robert - IMG (NY& Cleveland)
"Roger has really answered the leadership call. He is focused and proactive in assisting with the management of the IMG team. He has done such a great job communicating with the team and organizing out PTO schedule. Great job!"

"Lisa is the IMG Cleveland Informationalist who definitely ensures the team is abreast of the latest IMG company information. Lisa's years of reception experience are instrumental in the guidance she shares with her colleagues. She is truly a great member of the IMG team."

"Robert is the first one in the office and would be the last one to leave if it were allowed😊. Robert continuously takes great pride in his work and always had a bright shining face."

Daniel and Anthony - Sarah Lawrence College
"You are always willing to go above and beyond. The customer asked the team to participate in a short video to send to a student and the team made it happen! She was so glad that we participated in her odd request, that she sent us a Thank You email!!"

Donna – Fross Zelnick
"Donna has been with us for ONE WEEK, and has made an immediate impact since DAY ONE. End users are telling me that she has made a huge difference, I see the pride she takes in her work……….. the perfect example for her other teammates. So glad she’s on board."

Marcos and Lale -United Nations Book Shop
"Marcos has done a fantastic job dealing with the installation of the newly renovated book shop. The new client contact is very impressed with the way the shop operates. The team hit record numbers in sales over the past few months and are on target to exceed annual projections. SOOOOO appreciate the hard work, leadership and dedication shown by Marcos!!!!"

"Lale is always willing to go the extra mile to make sure that the customer is satisfied with the United Nations experience. She is very dependable and always willing to help."

Davidson, Edward, & Andre – Roberts & Holland
"Davidson, Eddie & Andre have provided steady, consistent and quality service to all the end users at R & H. The client absolutely loves them  and could not be happier with the team. This week they are in the process of moving Wills, etc…..from one bank vault to another – showing that FSO is and can be a true partner…….no matter what the task is."

Jannel & Inmaculada-VOYA
"We have had changes here where two people departed the company. Jannel has been working here for a while receiving plenty of training in Office services and at the reception desks. With the departure of Karina who assisted in Office services matters and as an Informationalist, Jannel has done a remarkable job in transitioning over and assuming both Office services duties and reception duties all while assisting in training our new Informationalist"

"I would like to also give a shout out Inmaculada . She has been great in providing coverage as an Informationalist and assisting us with our mailing and reprographics as well assisting me directly in binding materials for our clients."

As you can see from the client feedback, we are company on a mission to fulfill people's dreams. We also have strong client relationships with great potential to discover the art of the possible for mutual benefit.

Industry leading training, incentives, rewards, recognition and a TRUE career path sit at the heart of a successful company culture of hospitality and service that’s made the difference between a workplace people dread and one they brag about.

To employees: I  cannot think but how lucky we all are not just because we all have a job to provide for our families, but because we all have the opportunity to have fantastic careers here at FSO.

The fast-track we are on to growth and prosperity means promotional opportunities, an opportunity to earn more money to take care of your family and expand your knowledge and experience base.

I will work with you to ensure that PERSONAL, PASSIONATE, and PRODUCTIVE culture of FSO is not only maintained but enhanced.

Lets move mountains together so that we continue to be THE BEST ONSITE OUTSOURCING COMPANY IN THE WORLD!

Bottom line? We love what we do and know you will too.

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner
Chief Happiness Officer  

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"It's not our core competency so it’s nice to have someone else who is managing it and knows how to hire and train in that type of role.”
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Wednesday, July 29, 2015

Shout-Out Wednesday: Shining The Spotlight on FSO's Brightest Stars

"It’s refreshing to see a young man with a strong work ethic and a great deal of maturity. Never late, always early, perfect attendance, great customer service and over exceeding service excellence." 

Good Morning Folks,

Following is client feedback about our team members who have been caught delivering the WOW!  They put their hearts and souls into putting their best foot forward every day to deliver a superior client experience that cannot be taken for granted. 

Here's why:

I cannot imagine working for a competitor. I cannot imagine talking about people solutions while working for a competitor. I cannot imagine trying to explain the de-motivated, unengaged staff if working at a competitor. I can’t imagine not getting the support from my management team if working at a competitor. I can't tell you how many people we've hired who worked for competitors just a short time ago and they will tell you they can’t imagine being there.

By contrast, as you see from the kudos below, we have a great company with a laser focus on people. We have great management in the field backed by superior reward and recognition programs. And we can boast what most of our competition's executives can't:  

That I literally get dozens of compliments like these below about our staff from clients each and every day.  And clients who switch to us from the competition tells us this too. One executive at a major law firm remarked, "They save time, money and effort. They are way different than our previous partner in the way Mitch runs a client-centric business and we are looking forward to getting back to that."

Matthew- Office Service NYC-HQ (on loan to jumpstart a major law firm opening in Boston)
"I wanted to take a moment to give some much deserved compliments to our own Matthew. I would like to nominate him for Spotlight Tuesday, Kudos, and a Nobel Prize for Hospitality (if such a thing exists). : ) He is FANTASTIC!!!! His willingness to assist is stellar and his help is very much appreciated. He does what needs to be done to accomplish work. He has a wonderful attitude. It’s refreshing to see a young man such as Matthew with a strong work ethic and a great deal of maturity. He is an indispensable asset to this company and will soar to great heights throughout his career. Thank you for everything you have done to assist here in Boston Matthew. Please don’t go back to New York!"   

Jamie- McCarter English  (Newark)
Hi Jamie, I just wanted tos ay thanks for you help troubleshooting. I thought about how waiting for a bar code change can be a pain.  The documents we use are pretty awkward to use to create the bar codes. We have a method built-in to receiver, frankly not quite as pretty but they function great and they’re easy to create. I am attaching the documentation on this feature in case you find it useful. You can even print out just the bar code for people (one or more) on the Zebra printer and stick them on a sheet of paper.  Thanks!

Miguel – McCarter & English (Hartford)
Miguel was working on a scan project that was not going very well.  Miguel set the settings on Job Build, the paper was very old and kept jamming in the copier. Once the copier jams you have to start over from page 1. Miguel took it upon himself to stay passed his scheduled work hours off the clock to complete the project for the client. The client was very thrilled that he did that.

Carlos & Occasion- Brookfield Vesey Street
"Just wanted to thank you and your team for the great service you have provided  in Leroys absence, especially Alfred."

Jay- Caplin & Drysdale
"Awesome work Jay!! That's the energy I'm talking about!! Nothing like taking the information from our huddles and applying them! True (re) imagination "

David- Burns & Levinson
"I’ve been working with David the past couple of days for a client who is using our MPR for most of the day. He has been extraordinary! He has asked questions, followed through and has taken the initiative to let me know what is going on throughout the day. Great job!"

Dominique- FSO Executive Assistant

"Hey Dominique! Thank you so much for not letting me switch my hotel last week. LOL!! It is such a nice hotel and I wouldn't walk a half mile in this heat for anything!! It is the worst heat I've ever felt so I would have had to take a taxi to the Fairfield anyway. You are the best!!"

Ray & Jessie- ASME
"Never late, always early, perfect attendance, great customer service and over exceeding service excellence.  Working together is their secret! They possess personality traits that can’t be taught.   For instance, the resolve challenges on their own! Plus, they’re both charming!!!"

Israel- Brother International (NJ)
"Israel has helped me on numerous occasions to create recruiting materials, delivering awesome quality for our brand on campus. He's always quick to respond when I ask for help, has a positive attitude, meets deadlines, and has good suggestions when I need input on the best way to create an item. He is a fantastic resource and they continue to look forward to working with him."

Adrieanne- PHD
 “Adrieanne Valentine is fabulous!  And definitely a keeper.  She really thinks about what she's doing and analyzes it and asks the right the attention to detail!” way to go Adrieanne!!

I wanted to take a moment to thank our clients for recognizing the great work our folks do. This is a great time to be at FSO. We have an amazing company and a powerful message to share how we are enabling our customers to (re) Imagine new possibilities and with our help, make them real.

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner
Chief Happiness Officer  

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“If you want happiness for an hour—take a nap. 

If you want happiness for a day—go fishing. 
If you want happiness for a month—get married. 
If you want happiness for a year—inherit a fortune. 
If you want happiness for a lifetime—help others.”
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About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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