Shout Out Wednesday: Clients Sing Their Praises Loud and Strong

"Kaydeon has always gone above and beyond in a time crunching matter, whether related to locating and securing a conference room, or providing a GoToMeeting, or simply providing some necessary information."

Good Morning Folks,

I hope you are having a successful start to your week. Every Wednesday I bring Kudos - Shout Outs direct from a clients praising the great work our employees are doing at their sites. Let's go!

Sean, Aiche
"Sean, thank you so much for all of your ongoing support today of the large conference today, including managing all of the visitors and deliveries, checking up on the ASCE rep we parked in Pine for a bit who was not feeling well (she appreciated it very much), providing supplemental beverages, generally checking in to make sure all is progressing well, and more."

Mailroom, Y&R
'I received the plants this morning from my mailroom. 
Your mailroom did amazing job packaging the plants. 
Please thank them for me. I cannot thank you enough for all the help with these plants." 


"I can’t say enough about how incredibly smoothly the above-mentioned went under Joann’s caring supervision. Owing only to dynamics in our own group I had prepared myself for many bumps in the road. Joann had considered them all and not only did it go off without issues it was even faster than her quick plan suggested.  I was always a huge fan, but that respect has only grown even more with this project. We are so fortunate to have Joann with us!"

Capco Team

"Thank you for another great event today. The food was delicious and everyone was really excited about it. Well done!!"

Andrea, Capco

"I wanted to thank you again for helping to get everything set up. I really appreciate it. The event went great and everyone was happy so there will most likely be more to come."

  

Kaydeon, Capco

"I just wanted to piggy-back on a recent thank you badge which I've sent to Kaydeon , and to bring her to the forefront as one of your employees. Kaydeon has always gone above and beyond to help provide assistance especially in a time crunching matter. This could be related to locating and securing a conference room, or providing a GoToMeeting, or simply providing some necessary information. Therefore, I just wanted you to know that I appreciate Kaydeon, and all the support which she provides at Capco on a daily basis. It's greatly appreciated" 

Tareek, NY Times **2 Kudos in 1 Month**

"Thank you for providing us with Tareek, he continues to represent the quality of service Ken , you and I work together to provide our customers."

James and Tareek, NY Times

"We have been asking your team, James and Tereek, to whom we could sing their praises loud and strong. They are superb."

"Lee, the person from FSO that has been handling the delivery of most of our shipped boxes to the 14th floor and 15th floor offices. His name is Tareek and he is an absolute pleasure to interact with. He has a great positive attitude every time we see him. He makes a point to end each interaction with, “Is there anything else that I can assist you with?”. Being in the hospitality business myself, his genuine hospitality really shows."

Angel, Business Operations Director

"Angel, thank you for taking the time in your busy schedule to be on site for the walk through. Your continuing display of support and commitment for your on site staff and our partnership in handling the New York Times Postal/Messenger Operations adds value to our FSO relationship."

Evelyn and Tyrone, Medimmune

"Hi Bryce, Thank you for sharing your feedback. I appreciate you taking the time to do so. I am glad to hear things are on track for your deliverables. Thanks to Evelyn and Tyrone for making it happen!!!"



Wendy, PHD
"Wendy helping us out in HR, really made a huge impact in getting us organized with our files and in a good place.  Plus she’s helped us out a lot with the new hire on boarding. What do you think?  I don’t want anyone else to feel left out and singling her out but she has been a Wow wow help."

Our job in hospitality is to make the client feel as if they are at home and create memories and experiences that want to make clients "return." It is also our job to make sure that we supply our clients with that “WOW" factor that makes them feel special. As important as it is to take care of our clients, it is equally important to take care of all of our team members. The more enthusiastic and happy our employees are at work the more productive they will be. Without the support of each team member that “WOW” factor will never be given to our clients.”

To all of our honorees, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"The most effective way to do it, is to do it." 
--Amelia Earhart

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ABOUT FSO:

Recognized on the Inc. 5000 list of the nation's fastest growing companies and ranked among the top 25 of New York's fastest growing privately held companies by Crain's magazine, FSO can proudly boast: 

• 98 % client retention with ZERO displacements 
• 98 % employee retention – twice the industry average 
• 300+ years of industry experience residing in its Senior Leadership Team 
• 120+ corporate support staff supporting our national footprint (HR, IT, Analysts, Subject matter experts etc) 

Led by Mitchell Weiner, the co-founder and pioneer of onsite outsourcing, FSO was created to deliver what the industry has lost sight of – and everything you deserve: 

• An outsourcing experience powered by passionate people. 
• An intimate and personal approach to service. 
• A partnership based on care, trust and mutual success. 
• Involved owners listening to your needs and proposing customized solutions. 

VIDEO:

Brief "corporate portrait" video shows who we are and what we can do for you HERE

To learn more, please contact our national direct line: 212.204.1193. 

Shout-Out Wed: As Customers Tell it, The Strength of FSO Is Our People.

"Thank you for always accommodating us even when we are up against extreme deadlines and for doing all that you do with great efficiency and with a smile. No challenge is too great it seems and you do this for us every day. You are a big part of what makes our PHD Team, great."

Good Morning Folks,

Greetings from one of our newest accounts MedImmune in Gaithersburg, MD.  This is an amazing site and we have such an awesome team here – and as you'll see from the kudos that follow, bright, talented people who are already making a measurable and meaningful impact from our client's perspective.

The strength of FSO is our people. There is so much opportunity within FSO just waiting for YOU! 

We have a Future Leadership program at FSO that evolves around Leadership, Community, Teamwork, Hospitality and Personal Development. And it often starts here, with kudos our employees receive directly from those clients they are assigned to. This is always a strong foundation to a promising career. 

With that all being said, I could not be more excited to share what customers are saying about the great folks we have serving them, every day in every way.

Tyrone and Evely, Medimmune

"Recently I was introduced to Tyrone and Evelyn in the copy center.  It seems that their transition has been difficult and several projects of mine had to be started over from scratch.  They not only completed the projects but did so very quickly and effectively.  I am very satisfied with the quality of their work and wanted to pass that along to you."           

Tyrone and Anthony, Medimmune

"I wanted to reach out to you to let you know what a great team you have there in Gaithersburg!!!   I was in a pinch for an audio room in building OMW and Tyrone and Tony did such an excellent job in assisting me and resolving the issue I had. They were so helpful and they made things so easy for me.  I wanted you to be aware of the wonderful support they provided and give them a huge shout out!!"

Medimmune Team

"I just wanted to inform you that your team in the copy room was very professional and prompt at getting the table tent info sheets completed for me yesterday. Unfortunately, I don’t remember the name of the lady that replaced Onya, but she did a great job at resizing the info sheets to fit the 5x7 tents. Thank you to you and your team for getting this done for me."

Evelyn, Medimmune

"I had a director who needed some binders made up without much notice and Evelyn went out of her way to help make this happen. Because of her assistance I was able to meet the needs of my managers in a timely manner."

Tareek, NY Times
"Just want you to know that Tarik is a great addition to your team. Not only is Tarik a pleasure to deal with but after he delivers to me and I sign, he will always ask "if I need anything else" which means a lot. He is a perfect gentlemen with excellent customer service skills"

Ray and CLEO , PHD **3 Kudos in 1 Month**

"I want to reiterate your thanks on behalf of PHD management. Ray, Cleo- our meeting was a huge success yesterday, due in no small part to your work both on the day and leading up to it, even on weekends. Thank you for always accommodating us even when we are up against extreme deadlines and for doing all that you do with great efficiency and with a smile. No challenge is too great it seems and you do this for us every day. You are a big part of what makes our PHD Team, great."

"Thank you so much for all your hard work and dedication helping us prepare for this latest pitch - we couldn’t have done it without you. You went above and beyond to accommodate our requests, and worked in a seamless and expedient manner. Thanks for being so easy to work with and making us look our best, we appreciate it so much!"

"Nice - and all of it is true - you know we all look at FSO people as true PHD players"

Sean, Aiche

"Thank you so much for all of your ongoing support today of the large conference today, including managing all of the visitors and deliveries, checking up on the ASCE rep we parked in Pine for a bit who was not feeling well (she appreciated it very much), providing supplemental beverages, generally checking in to make sure all is progressing well, and more."


Mailroom, Y&R
'I received the plants this morning from my mailroom. Your mailroom did amazing job packaging the plants.  I cannot thank you enough for all the help with these plants."

We are growing and we need each of YOU to help us achieve the high goals that Mitch and the ELT have set for the company – AND we are now planning for 2025 J.

We promise to give more and more to you in return! We want to THANK YOU and REWARD you for your continued loyalty and commitment. Promise – that is the Mitch way.

My themes are always simple and consistent. I can not do it alone. I need all of you to help us and support the goal and mission vision 2015. 

We are very blessed. We are very lucky. Our company is very strong and our future is even stronger. 

Thank you for being on our team. Have a great Hump Day. Stay warm and lets rock the marketplace. 

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"The thing I hate about an argument is that it always interrupts a discussion." 
~~ G. K. Chesterton

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Like The Oscars, FSO Is About Being The Best— Better Than All The Rest

"We are all on journeys. The visionaries. The underdogs. The artists. The long shots. The homegrown heroes who make every day a little better."

Good Morning Folks,

The water cooler talk this morning at offices all across America is about the Oscars last night. Surely the discussion centers on what folks were wearing or the memorable moments. 

But today I want to talk to you about something broader, something with parallels to what we aspire to here everyday at FSO: Spirit.

Oscar spirit is contagious –– it can spread to everyone who has a dream, a goal, and the will to change. While most will never compete on an Oscar race, let alone win a Gold Oscar, Oscar spirit can elevate and inspire people to make real and lasting changes in their own lives. Today, an enormous opportunity exists to reinvigorate that Oscar spirit and — through FSO — help it stand for something even bigger for FSO, our clients, their customers enterprises, our employees and the entire world.

During the Oscars last night movies were celebrated that tackled topics like PTSD, Alzheimer's, the suicide admission and ALS. As someone once said, everyone you meet is fighting a battle you know nothing about— a loved one at war, a sibling with a challenging medical issue, relationship issues and more. All of us carry this baggage to work yet soldier on. So be kind.

The Oscars tell a great story of overcoming adversity. Whether defying a parent's dream to  pursue a career of passion, facing endless rejections and little recognition, but after years of hard work finally succeed and be recognized like J.K Simmons was last night. Or Julianne Moore nominated so many times yet told she could never win if Merrill Streep was her competition. Not so. 

Also not so that America's once proud and celebrated Batman could just quietly fade into the sunset and accept a rumor that in Hollywood careers end at 40. Michael Keaton proved that wrong too last night. And as Common said in his eloquent speech after the heartfelt rendition of Glory (a highlight of the show for me)- we are all one humanity seeking common happiness and health.

Even the commercials reminded us that failure is often a requirement of success and being down and out is nothing but a state of mind. Here are two of my favorites.

Perfectly timed in tune with the Academy Awards, Cadillac rolls out a new set of commercials launching its “Dare Greatly” campaign. The first thing that may strike you about the commercials is the lack of, well, advertising going on; Cadillac intentionally left out physical vehicles from the piece. Instead, the Detroit-based luxury automaker plays up the idea of striving for greatness, piggybacking sentiments from a lecture Teddy Roosevelt delivered in 1910.

Next, for American Express, Mindy Kaling talks about her journey in her career as an actress in Hollywood and challenging the status quo. We are all on journeys. The visionaries. The underdogs. The artists. The long shots. The homegrown heroes who make every day a little better. Join us as we follow the stories that will inspire your journey.

For years, like the Oscars themselves, my brand has represented perfection. It has been synonymous with the best service and best people ever. To be part of a company where the employees LOVE what they do and the leaders CARE as much as they do, is such a blessing…we are VERY LUCKY to be a part of the FSO Family!

In delivering our Onsite Outsourcing Services, our people are the driving force in making the difference– it’s that twinkle in the eye, that skip in the step, that fire in the belly that makes our people different from any of our competitors .

We've built and grown his business with an emphasis on people – the hardworking, dedicated employees who care about doing a great job for our clients. 

Know that I am personally invested and CARE about every person in our company. It is part of the personal touch that sets us a part in this industry and in business compared to most.

Believe in yourself, work hand and know that anything is possible and I will work as hard as you to ensure that all of your dreams come true.

You are all winners in my book. Shine on.

Have a GREAT Monday and a wonderful week!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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“I always strive to do better today than I did yesterday.”
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CFO’s: It’s About The Right Resources Doing The Right Work For The Right Cost

"Nixon Peabody, PwC, NBC Universal, Brother International, Y&R, Kate Spade, AstraZeneca / MedImmune and hundreds more have partnered with FSO and will confirm significant and positive changes in employee attitude and results."

Greetings , 

Did you know that we work with dozens of CFOs in your city helping them to drive revenue growth? 

They turn to us with these three of the most pressing concerns facing their company:

1. Healthcare costs
2. Controlling spending and improving profitability
3. Staff morale and motivation 

One way more and more businesses are actively managing costs is by making use of flexible staffing strategies. By using Onsite Outsourcing, companies can convert a portion of one of their largest VARIABLE costs - labor - into a fixed expense that provides for stability and certainty in managing budgets.

Contracting Outsourced professionals can also help boost morale. FSO provides the most generous rewards, recognition, training and development programs in the industry that are tailored to our employees' needs and desires - with outsourcing they have a career which allows them to spread their wings beyond a single client.

Onsite Outsourcing also solves the CFO's largest problem by shifting the burden of healthcare to our shoulders. As a bonus, Outsourcing provides new resources, expertise and technology to make possible what as not possible before.

Before you cut costs unilaterally or advance any significant change initiative, we'd like to help you conduct a complimentary assessment to see what can be streamlined, cut or (re) Imagined to build your bottom line in a more efficient and profitable way.

Nixon Peabody, PwC, NBC Universal, Brother International, Y&R, Kate Spade, AstraZeneca / MedImmune and hundreds more have partnered with FSO and will confirm significant and positive changes in employee attitude and results.

I am happy to discuss various options as they pertain to your organization's unique needs or the needs of others you may know! 

Call me personally 212-204-1193.

Have a GREAT Monday and a wonderful week!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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“I always strive to do better today than I did yesterday.”
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The "Serving" Leaders

"Everybody can be great...because anybody can serve. You don't have to have a college degree to serve. You don't have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love.” 

― Martin Luther King Jr.

Good Morning Folks,

Today I share an internal communique that went out earlier this week in honor of Dr. Martin Luther King Jr. It's from Capco Business Operations Manager, Jenna Solis, whom you often read about receiving KUDOS in our Shout Out Wednesday posts. Here's Jenna:

A serving leader by definition is one who puts the needs of others first; and helps people develop and perform as highly as possible.

FSO family, whether you are the newest person within the company or the oldest, your skills and energy are needed to push our company's vision. 

Management we must converse with our team members on their personal career goals to ensure the highest performance levels. Mitch and the leadership teams are vigorously implementing new forums to educate, develop and enhance our teams.  

As Mitch has stated "Our ability to succeed is up to us". I encourage you all to plug into the FSO system participate in every meeting and conversation that will allow you to goal set, strategize and execute effectively. Lastly, we must continue to support one another.
True leadership is selfless; in the days after the big win for Capco we began to strategize and game plan for the current year. I asked everyone what they believed were the key things that contributed to the win. 

The top 5 responses were as follows: 

1. Understanding we are FSO Brand Ambassadors.
2. Putting the needs of others first
3. Supporting each other in all things
4. Identifying our strengths and growing in our individual roles
5. Kudos!

Speaking of Dr. King, if you haven't seem Selma yet, you MUST!

We are all winners FSO! Lets Rock!

Mitchell D. Weiner

Chief Happiness Officer  

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"The time is always right to do what is right"
~~ Martin Luther King, Jr.

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Shout Out Wednesday: Recognizing Our AMAZING Employees

"The previous team was good, but this new group is really bringing their ‘A’ game, going out of their way to be pleasant, accommodating and not to mention very polished."

Good Morning Folks,

As you know, the entire ELT and I love nothing more than recognizing and rewarding our AMAZING employees. But the best recognition, as we share with you this morning, is from customers. Here's how our brightest stars are helping customers to accomplish more than they ever thought possible.

Let's start with a just-in "On The Spot" recognition. Our client at Amnesty international sent out a great kudos email which resulted in a huge "Thank You For A Job Well Done"  "On The Spot Award" for our man Jose Campos.

You make us very proud at FSO, Jose. 

Thank you so much for all you do for our client at Amnesty International 

Jose Campos, Amnesty International

"Jose has been a tremendous asset to me during the past several weeks. With Rafael's departure, Jose has been an incredible support system to myself, Carol and the Finance Department. He took it upon himself to look through invoices that Rafael left behind, properly organized them, and then delegated with the Finance department to get those invoices paid. He also called vendors, and took the initiative of auditing invoices.

Additionally, you have spent a lot of time mentoring Jose, and it shows, and because of your guidance Jose is who he is today! I am so impressed and lucky to have someone like Jose on my side!  Thank you!"

Monica Veloz, Capco

"Monica:I wanted to personally thank you for the tremendous assistance you and your team provided me in October and November. I had a number of guests and last minute scheduling conflicts and you made all the logistics happen seamlessly. You coordinated my meeting rooms, made sure my guests were catered to and made it all feel so easy. On top of that you helped me with last minute documentation I needed and the product was perfect. Thank you again; it is a pleasure knowing someone has your back."

Esther, Hassell, Capco

"Esther went above and beyond to make me feel welcome in my first week here. Without her, I might still be lost the office and late to all my meetings.

Appreciate all the help, Esther!"

Aida Hibbert, FSO - National Operations Account Development Director

 THANK YOU!!! You gave me the opportunity to come out to Kate Spade and try something totally out of my element! You pushed to make sure me and Ernest were well versed on procedures with mail and started the foundation for our relationship with our wonderful client contact, Jorge. I know you're not our director anymore, but we share these bragging rights with you!!!  You Rock!"

Concierge Fosun Team
"Barbara, I am part of the Executive Search Team for J.P. Morgan and work at 1 CMP on the 27th floor. I have noticed a distinct change in the lobby – specifically the wonderful people who appeared after the holidays – from the front doors to the staff at the front desk. The previous team was good, but this new group is really bringing their ‘A’ game, going out of their way to be pleasant, accommodating and not to mention very polished." 

These people are doing a great job!

Ben Rydell, Y&R

"I just wanted to say how fantastic he is, and what an asset. He never fails to bend over backwards."

Office Services HQ Team
"I would like to thank each of you for continuously support today. You all did an amazing Job and I am very appreciative of your great efforts to ensure the management meeting ran smoothly. Once again, you've done a great job! Cheers to you!"


Doel Dantiago and Pablo Gonzalez
"I would like to give a kudos to Doel Dantiago and Pablo Gonzalez for an excellent job well done during the management meeting. They both did a great job with a smile and even stayed a little later with Padre to ensure the office was back up to par... I would definitely like to have them for the next event, as that is help at its finest J"

Tysheerah Wallace, McCarter English

"Ty Wallace joined in the EB office, handling reception and administrative responsibilities, last week. She is proving herself to be a motivated, self-starter, who is incredibly responsive. She also has excellent communication skills, interacting with our lawyers, staff and clients in a very professional and friendly manner. Great hire. I have encouraged Ty to keep up the great work and, based on performance to date, expect that she will more than rise to the occasion."

I simply could not be more proud of my staff and their commitment to the “FSO way” – a productive and profitable combination of People + Solutions + Technology to keep clients ahead of the curve in a rapidly evolving world. We’ve certainly accomplished great things and I can say with confidence that we have only scratched the surface. 

I personally plan to leave a legacy in this business to honor the wonderful people, hourly employees and middle management, who serve our clients each and every day. It's my passion, my drive and my promise to the people who work for me.

At FSO we take dreams and we make those dreams into tangible results. The foundation of our winning strategy is the PERSONAL, PASSIONATE & PRODUCTIVE approach we take to our employees and to our clients. 

To all of our honorees, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"If the wind will not serve, take to the oars"

 –Latin Proverb

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Technology Has Created a Shift. We Are Shifting Too.

Welcome to 2015 where we at FSO are focused on a very clear business model of People + Solutions, + Technology with greater energy, investment, smarts and focus than ever before. 

Good Morning Folks,

We have had an outstanding two weeks to start the year…. Recognition… Management Meetings.. goals and objectives for 2015, new focus on site staff, field ops focused like never before on owning the client, new messaging and loving the employees and much much more. 

Look out to 2015!!!  Where you can count on us to show you new possibilities, new revenue and all the happiness and peace of mind you’ve come to expect from FSO.

We express this in three simple buckets People + Solutions + Technology. 

+ People
People have always been our strength and focus and remain the foundation upon which to build every service offering. Our strategy is straightforward - we team the latest technologies with a highly trained, motivated, team oriented, passionate people who care about delivering the FSO Experience and doing a great job for our clients. We will stand out from the crowd with the most comprehensive training, awards and recognition programs in the industry and will be the happiest place to work. FSO’s employees will always have that “twinkle in the eye, skip in the step, fire in the belly,” which ultimately results in exceptional service delivery. 

+ Solutions
Outsourcing is increasingly considered to be a strategic decision. By pairing People + Solutions + Technology, FSO is adding real innovation to outsourcing to deliver value added services and gain additional revenue. Outsourcing is no longer just about saving costs. FSO provides operational expertise, service lines, resources and capabilities many companies do not possess and we are committed to challenging our clients to open their minds to the world of possibilities in the strategic and tactical running of their business.

+Technology
New technologies can have revolutionary impacts with widespread and unexpected benefits. But how technology adds value to the people solutions and advice we provide is what sets FSO apart. With the introduction of BlueSky Solutions, powered by Salesforce.com, we have many unique offerings in the market and competitive advantages which delivers a unique level of strategic support and advice for our clients. While we are partners, we are always thinking about how technology can drive out costs and cycles, and make visibility, transparency and accountability a real time event.

My commitment is to be out in the field amongst our employees and clients every single day to ensure that his personal touch and commitment to them is being felt and experienced by all. 

For those who are not part of the FSO family and whose Outsourcing Contract is up for renewal, take the time to figure out a switch is right for you and your project. You may decide it’s not- in which case you just saved yourself a TON of time.

Call me directly at 212.204.1193 and I will be glad to speak with you directly.

Thanks for being with me on this amazing journey. I am looking forward to a bright future together.. 


Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"You never know what you'll learn from a customer until you *talk to them*"

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