Shout-Out: Going The Extra Mile — "She Is Well Organized, Attentive To Details And Helps Out Whenever Possible"

"We were able to prep, scan, file name, convert data, reassemble documents and transfer to media just 8 business days."

Good Morning Folks,

Today I share compliments I received from a talented group of employees who always jump in and help whenever and with whatever. They truly go the extra mile!

From our AMLAW 200 Clients

Re: Greg – NY

"Thanks to Greg Drouinead for all he does every day especially during those urgent times. He always manages to come through for the client no matter the task and he does so without hesitation."

Re: Jennifer – Records, Newark

"Jennifer has done an excellent job. She is well organized, attentive to details and doesn’t hesitate to help out whenever possible. She is truly an asset to the client and the organization."

From Our Clients In Property Management

Re: Glendaliz

"Glendaliz has made terrific efforts to keep her team and the client happy and engaged through her diligent hard work and her sensitive awareness of how to make her operations successful. She has continually been identified as have major impact for us, our tenants and the employees. She did an awesome decorating her site which shows just how much she cares for her team."

Re: The Park Ave. Team

"We would like to give a great big shout out to the entire team (Ashley, Michael, Ricky, Shanell, Dari & Omar ) for all their hard and strong team work. They great communications with each other has been essential and ensuring that all matters are handled quickly and correctly. We appreciate all they do each and every day."

Re: Carlos – New York City

Carlos went above and beyond to help on an urgent project. He jumped in, took the initiative, made all the necessary arrangements, and even offered to come in on his day offer to make sure everything went smoothly. His professional, and attention to details made the process so easy and quick."

From The World's Largest Professional Services Firm 

Re: Kimberly – Madison Ave.

"Kimberly goes the extra mile. Every morning she walks around the office checking in to see who needs assistance and greets everyone with a pleasant smile and cheerful attitude. She handles every request with urgency and efficiency. She is always ready to jump in and help whenever and with whatever. She is the constant professional in all she does."

Re: Ezra – Madison Ave.

"Ezra goes above and beyond in delivering quality services. HE has often provided assistance on critical matters. He takes initiative and helps out in anything and everything that is needed and asked of him. He checks in several times a day on items he can be of assistance and handles or request efficiently.

From Our Financial Services Clients:

Re: Rene – Wall Street

"Rene is constantly going above and beyond to keep life at here running smoothly. Recently we've hosted a few events for members of the press. Rene sprang into action helping Marketing with all of the logistics. I was especially appreciative of his calm demeanor and positive attitude even when a few things didn't go exactly as planned."

At One Of The Big Four Mobile Communications Companies

Re: Cacharel – Bellevue, WA

"I wanted to take a moment to recognize Cacharel for her hard work and amazing customer service to keep the mailroom running and our customers happy. No matter the situation, Cacharel always has a calm demeanor. She is quick to respond to phone calls and emails no matter the time of day. She has had to tackle numerous challenges here and yet always keeps a positive attitude and a smile on her face."

Re: Zachary – Bellevue, WA

"A big thank you to Zachary for all his outstanding contributions. Throughout the year he has been essential in helping with anything and everything in the mailroom. He is quick to respond to all the needs and does it all with a spirit of service that has not gone unnoticed."

Sharing photos from just two of a multitude of holiday events that took place across the organization. Great times were had by all of our employees. While hundreds of cans of food and warm coats were collected and donated to various organizations to help families especially during this holiday season.

We are always getting kudos like this on our team's amazing work. We could not attain such great success without passionate people doing great things for great clients. It's not a moment in time but a culture that has allowed us to be the company we are today. We truly appreciate everything you do!

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner

Chief Happiness Officer  

.......................................................................

"What we know is a drop. What we don't know is an ocean"
~~ Isaac Newton

.......................................................................

Shout-Out Wednesday: Kudos To The Best Outsourcing Team On The Planet

"Thanks for helping us become one of the Crain's "Best places to work in Chicago". The impression that we have made on all of our visitors from the Mayor to our Senior Leadership has been fantastic."

Good Morning Folks,

I love recognizing and rewarding our AMAZING employees. But the best recognition, as we share with you this morning, is from customers. Here's how our brightest stars are helping customers to accomplish more than they ever thought possible.

Anthony & Manny- AMLAW 200 Firm
"I wanted to praise Anthony and Manny for all their hard work on the scanning project. Anthony also helped me out with an emergency last night, running into my office, pulling files and hand-delivering them next door – all while patiently listening me to whispering instructions to him from my cell phone on the commuter rail." 


Brandi- AMLAW 200 Firm
"Brandi takes direction very well and asks for constructive criticism as she wants to do the best for her customers and co-workers. We all thank Brandi for being a bright spirit and always maintaining consistency to her work efforts. It is a joy and pleasure to work with Brandi every day!"

Thomas- Law Firm
"Thomas has gone above and beyond to support our client. When asked he will come in early and stay late to make sure everything the client needs is delivered. Thomas is a team player and helps out the team to deliver whit glove service. Thank you Thomas!"

Newark Legal Repro and Digital Team
"They were able to turn around a difficult and time consuming job in a short time, enabling a brief to be filed and meet our deadline."



Demetrius- Advertising HQ in NYC
"Shout out to Demetrius for leading by example for his team and always willing to lend a helping hand, and meeting deadlines with last minute projects. He is truly cherished and we thank you for all you do."

Chastity  & Artemio- NYC Advertising HQ
"We were very impressed with how professional they were. It was very refreshing to see their level of positivity. We were really happy to see that they were saying good bye to every employee that left the building. The goodbye is as crucial part of hospitality as the greeting. Keep up the good work!" 

Gloria- On Campus
"During the site manager’s absence, Gloria did an exceptional job in maintaining the duplicating and mail operation running smoothly. Her reliability and commitment to the team is second to none. She was feeling under the weather, but knowing that the staff was short-handed she made the effort to come in to work and support the team. She is a team leader that we always count on."

Sharifa- Financial Services
"Thank you Sha for assisting with my filing project. Sorting, labeling & organizing my files, allowed me to focus this past week on the client workshop. Knowing this project was being done correctly and in a timely fashion was a HUGE help. Thank you for your professionalism." 

Andrew-Financial Services
Huge Kudos to Andrew who is always going above and beyond to assist the client. Thank you for being so helpful in troubleshooting and printing out all those booklets last minute. We know you guys usually need more time to meet these requests but Andrew was so on the ball he was able to get it done for me and the team. We truly appreciate it."

Julio- Financial Services
"Julio has been a tremendous help these past few months, always been eager to go the extra mile to get any task completed that is given to him. He always has a smile with a "can do" attitude. He is a pleasure to work with on a day to day basis."

Jason- Sharifa- Financial Services
"The team provides an excellent client experience and offers white-glove hospitality. Their hard work and leadership are a great example for others to follow."

Deondre- Financial Services
"Thank you for your consistent dedication to the Learning & Development team. We value the time you put into the relationships we have with our instructors and our participants.  It does wonders for our brand, keep up the good work!"

Jonathan- Financial Services
"Jonathan has been amazing support in helping prepare for #HashtagLunchbag. The event was a success and we were able to prepare and distribute over 230 meals! Looking forward to working with you to host the event again in the future".

Freud- Luxury Retail
"Shout out to Freud for his hard work and perfect NJ site opening.  Freud learned the entire operation in 2 weeks, quickly adapted to a new client, was great support with the equipment installation and removal, and had a perfect week of service to start the relationship in NJ.  We are lucky to have him!"



LeSean- NY 
"LeSean has been a pleasure to work with, she is smart and catches on really fast. She is very hands on and eager to learn, our team is excited to have her working with us.Thanks for all you do."

Lira Molina- NY Floaters
"Lira has been floating and covering our Front of House operations at a very high level.  She is able to quickly get on site, learn the technology, connect with the existing team, and WOW her clients. Not only that, but she regularly changes her schedule mid-day to cover an open position, shift from one location to the next, and always does so with a smile.  Thanks to Lira for all that she does… we really appreciate it!"

Emily- Office Services
"She has been an incredible support for the Ops Team by covering open positions across the company. Although she is not a floater, she has been very flexible and has supported several Directors with open positions, sick call coverage, lunch coverage, and overall excellent teamwork."

I simply could not be more proud of my staff and their commitment to the “FSO way” – a productive and profitable combination of People + Solutions + Technology to keep clients ahead of the curve in a rapidly evolving world. 

At FSO we take dreams and we make those dreams into tangible results. The foundation of our winning strategy is the PERSONAL, PASSIONATE & PRODUCTIVE approach we take to our employees and to our clients. 

CHEERS to you and THANK YOU for working tirelessly to deliver service extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .. . . . . . . . . . . . .  .. . . 

"Talk happiness. The world is sad enough without your woe." 
~~Orison S. Marden

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .. . . . . . . . . . . . .  .. . . . . . . 

Shout-Out Wednesday: Kudos Abound For FSO's New Service— Floor Host

 "It's nice to see that team representatives help each other and work together" 

==> Introducing A New FSO Service: Floor Host

FSO is pleased to announce the launch of Floor Host, an innovative new hospitality service designed to create a better experience for the employees and guests of our clients.

Born from our long-standing relationship with the world’s #1-ranked professional service firm, our Floor Hosts are strategically positioned to provide information and direct assistance while interfacing with all other office services. Some examples of a Floor Host’s responsibilities:

Optimization of meeting room and workspaces making sure space that is booked is used and advocating for the firm’s hoteling culture and mobile way of working 

• Real time support for meetings on all floors, checking in with meeting organizers before meetings begin, providing a point of contact for additional support
• Visible support, on the floors, for guests and visitors, focused on connecting them with the right people/resources to get what they need 

Said Mitch Weiner, Founder, CEO and Chief Happiness Officer at FSO, "At FSO, the customer experience is our greatest differentiator. The cornerstone of our strategy has been "Let’s (re) IMAGINE" which capitalizes on a unique visionary skill that allows us to see something that does not currently exist, not just more of the same of what you have right now. With Floor Host, we enable possibilities previously out of reach."

FSO's Floor Hosts help bring your brand values to life and make guests more warmly welcomed.

In addition to the world’s #1-ranked professional service firm, FSO has created (re)IMAGINED Hoteling and Hospitality Services for clients including the #1 advertising agency, #1 sports marketing firm, #1 big-8 accounting firm, #1 consultant, and many of the AMLAW 200 legal leaders.

And our clients have embraced it. Hear it direct from them:

"I just wanted to let you know that Denise & Melissa have been doing a great job here on the 15th floor. They have been attentive and happy to help out when needed." 

"I'm just sending this note to say that the floor representative for the 14th floor, Kimberly, is awesome. She is so helpful and always makes rounds to check to see if I or anyone else needs any assistance. She is always very polite and professional and always has a smile.  It's very nice to have her on the team / floor."

"I also want to mention that floor representative, Denise, stops by also and she is also always very polite and professional with a smile. It's nice to see that team representatives help each other and work together. You have a great team.

"Rosie and I received much needed assistance yesterday from Denise & Kimberly in putting together a last minute event on the 14th floor. With their assistance we met the deadline for our event and were able to finish on time.

"Melissa has been a superb addition to the Floor Host team. She proves a warming sense of hospitality to the clients on her floor. A perfect example of this is the love and admiration Melissa receives time and time again from internal clients and visitors alike. Case in point by abundance of kudos she has received since the onset of the program."

"Just wanted to point out that Denise gets things done efficiently and promptly and I really appreciate having her service the 16th floor."

"I'm reaching out to you to provide my feedback on our Floor Host, Jessica. Jessica is always very friendly, helpful and responsive. We appreciate how she handles our requests with the utmost courtesy and fast turnaround. She is also very diligent with making sure under utilized conference rooms are released for others to use. She is a star on the 8th floor.  

"I wanted to comment that I've been very pleased with Khajuaan, who has been very helpful. He stops by my desk to see if I need anything, and helped me with a project. I see that he goes around the 7th Floor looking for issues, and puts tickets into the database as called for.  In addition to being responsible and responsive, he is a very pleasant person to deal with!"

Shout-Out Wednesday: Prepared, Ready and Eager to Rise To The Challenge

"Our hero, with military background, shook it off as "it was OK, and we see a lot as Concierge."

Good Morning Folks,

Jiovan is our hero today. On the job at a financial institution, he was talking someone when a seizure came on them. He did a good job, maintained his composure and called for assistance.

Coincidentally, our client is having CPR/ED training next week. Jiovan expressed interest to participate so they got him a spot. Now both FSO and its client are making a commitment to his development.

This isn't the first time one of our heroes came to the rescue. Back Shout-Out columns have plenty of other examples like the case of our Miguel, who encountered a suicide attempt while on the job at a luxury building we serve.

It was an attempted suicide. This was not an episode of "what would you do?... There was no John Quiñones to come out from behind the camera. Miguel didn't believe what he was seeing and took a moment to get his head straight. What he did next saved not just the woman (Mom) but the unborn and the 2 year old toddler. The woman intended to get in her car and when Miguel confronted her, she pleaded to allow her to get to her car to go to hospital. Miguel was, oh no you don't, he grabbed her wrist as a human tourniquet and made her sit down. She tried to convince him to let her go and get in her car but he took control and had another associate call 911 and get EMTs out. Miguel kept her awake as she repeatedly passed out.

EMTs arrived and took her away to hospital and Miguel, if you didn't do what you did, she would have bled out in 4 mins. If she had made the car, it could have cost her a lot more than her and her unborn.

The woman was OK and back yesterday at the building and her husband couldn’t have been more grateful to Miguel.

Miguel, with military background has kind of shook it off as "it was OK, and we see a lot as Concierge."

These two case studies exemplify the true culture perspective of our company. It's what we do. It's these things that separate us from everyone else. It's in our DNA! This isn't who we say we are. It's innate in our culture. It's what we expect. The only thing different here is the individuals that needed help. As a group, we are prepared, ready and eager to engage.  

Our people are skilled, trained and ready to handle all tasks at hand. Our cross-training and programs in place are essential to our clients success.Together, as a company we are capable of great things.

We get great results when we have the right people in place who have solid relationships with our clients.

To those applauded, today CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

"A leader is one who knows the way, goes the way, and shows the way." 
~~ John C. Maxwell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  

Shout Out Wednesday: Kudos To The Best Outsourcing Team On The Planet

"You were the first ones in office and last to leave, and you did it all with a smile. It is always such a pleasure to work with such a hard working & well organized team."

Good Morning Folks,

As FSO continues its expansion nationally, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you.

Our clients love what we are doing for them. When they take time to write like this after months of being let down by their former suppliers, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that just can't be faked or duplicated.  

Hear it direct from our client's mouths:

Compliments to Mandi Richardson from an AMLAW 200 Partner in Washington, DC

"As you know, Friday was rather intense for the Planned Communities and Condominium Group. The ROFR mailing deadline was upon us, and the binders that included the supporting documents regarding the ROFR had to go out as well. Four sets of binders needed to be completed in a timely manner, then couriered to Montgomery County’s DHCA, Rockville, MD and HOC, Kensington, MD before 5:00 p.m. 

Our goal was to complete the production of eight (8) extremely large binders by 3:00 p.m. Each binder contained 14 sections. Please note that the binders ranged from 3 to 6 inches in thickness, so you have an idea of how much paper (approximately 2,300 sheets) was being handled. Mandi was my binder point person in DCOS. She was fabulous. Mandi worked quickly and efficiently replacing numbered slip sheets with corresponding numbered tabs, hole-punching the original documents, and asking questions if something was not clear (the questions were minimal). She completed the largest binder with minimal supervision then completed inserting the materials in the remaining binders. Truly, it would have been a greater challenge to complete this task had Mandi not stepped up. Mandi’s willingness and cheerful disposition helped to complete production in record time. I made the call to Washington Express to pick up the binders at 2:05 p.m., 55 minutes prior to the scheduled 3:00 PM pick-up time. Then it was on to the non-traditional binders being sent to Prince George’s County DHCD. Although these were to be sent via overnight delivery and certified mail, return receipt (which meant we had some room to breathe), production went smoothly and efficiently (again). 

Mandi is a pleasure to work with, and her pleasant demeanor makes it easy to seek her out. Whenever I step into office services, there is never any hesitation from Mandi to ask if she can be of assistance. She completes tasks in a timely manner, especially when given full instructions. Mandi never hesitates to ask questions, instead of making assumptions about a job. 

I just needed to let you know how invaluable Mandi was to me and the team on Friday, making her truly a part of "our" team."

Kudos to Zack H serving another AMLAW 200 Firm in New York City
"Zack H. stopped by this morning to say that you helped him out late yesterday with a project. Zack wanted to let me know that you did a great job for him!

Thank you also for assisting me with the kitchen pump. Yes, Kaci; we do it all here in NY, even plumbing!!"


To Rebecca A At The Hartford Branch Of The Above Referenced AMLAW 200 Firm
"I wanted to make sure I told you what a HUGE help Becca was yesterday.  I had a large load of work, which included copying a large stack of exhibits, transcripts and in addition - printing, separating and stapling and stuffing presentation folders with handouts and color copies of PowerPoints for a presentation Pam is doing at a client’s today.  It was late in the day and most secretarial staff was gone as well as support services staff. Becca overheard Pam and I discussing workload and urgency and immediately jumped in. We were able to separate the load and work in both copy stations. She was fast and efficient. She then quickly and smoothly began sorting, stapling and assembling the presentation materials. Her work was error free and extremely time efficient.  She is a great addition to our support services team! Thank you!!"

Hats Off To Meire M, Onsite For Us At A Boston Non-Profit Youth Organization

"Thank you so much for your help coordinating our graduation yesterday! You made my job so much easier and really helped the event run smoothly! I hope you didn’t have to stay too late with clean up. Many thanks!

For Catherine K On Point For Us At One Of The Nation's Biggest Wireless Providers 
"A hug  and THANK YOU to Catherine for all your help in getting  shirts and hats out for the site! We really do appreciate your diligence to always go beyond your call of duty! Thank you for all you do!


Kudos To Angel I and Marc J At The New York City Headquarters Of The Nation's Largest Advertising Agency

 "Our clients wanted to shoot us a note to tell us that they think Angel is great!  He is always professional, pleasant and most important, on point! He makes the check in process for our guests smooth, fast and he always does it with a smile on his face. We appreciate your hard work!" 

"In the last month Marc has added Conference Room and Pantry Services to his daily routine and hasn’t skipped a beat on any of his other duties. His hard work in the mailroom is apparent as soon as you walk in. He is a great member of the NY Media team. His hard work and dedication is a great example for everyone at FSO and I’d like him to know that! Thank you for providing the WOW to our clients day in and ay out!

It's clear from these kudos that everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.    

Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

.........................................................................................

"Success is how high you bounce after you hit bottom" 
~~ General George Patton

.........................................................................................