Don't Just Do Your Job. Make A Difference.

OUR CORE VALUES: A POWERFUL CODE OF ETHICS APPLIED TO YOUR ADVANTAGE

Good Morning Folks,

Less than 48 months ago, hundreds of FSO clients ALL relied on someone else who let them down. Now they have made the switch to us. Why? What do we have that serves their needs better?

I can tell you that winning this business took a combination of amazing strategy, planning, training and having great players who are committed. Everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.   

We have won and continue to win because we make everything PERSONAL – this is what attracts great talent to FSO, and why prospects have chosen FSO and why our clients retain us – not because we have are trying to push equipment and not because we are this massive bureaucratic organization that moves as slow as a snail.  

People want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Though they are posted here and on our website, reflecting on how far we've come and how much further we plan on going, I thought I'd remind you of seven core values that define how we “go to business” and are reflective in everything we do and every interaction we have:

+ Inspire Greatness

The skip in your step, fire in your belly or twinkle in the eye inspires those around you and the clients we serve.

+ Believe It. Deliver It. (re)Imagine!

Continuously improve. Break out of your world and look at things ahead of the curve and from a different perspective.

+ Knowledge is Power

Excel in the knowledge of our industry. Never stop learning both professionally and personally.

 + Build Open and Honest Relationships

Business is personal. Relationships are for life. Always act with integrity, loyalty, collaboration and open communications.

+ We are Family!

Collaboration, motivation and celebration of each other’s achievements is the secret to building the best partnerships with each other and the our world.”

+ Think Lean

Always operate as if you own the company. Take pride in adding value by increasing productivity, efficiencies and service while reducing costs.

+ Give Back

Celebrate our success by making an impact extend far beyond our office walls. Give back to our communities and those less fortunate.

Nobody and I mean nobody will take CARE of the folks like FSO USA. 

We're  on a roll. And our expansion plans to light up a nation are all in motion. 

As we head into a new week remember that everything we want to achieve is in our grasp! Everything we dream about can happen. We just have to have the conviction to go get it. We have to have the heart to make it happen and the desire to put forth the effort.

Have a GREAT day and Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"Second chances are only for those who are not afraid to try again."

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Learn more about what DIFFERENTIATES FSO here

InspireME: Stand Tall and Strong Knowing You Are Part of Something Amazing and Special

 "Great companies like FSO make sure that opportunities are available to all levels and not only to a select few. No other outsourcing company does this for their staff and I am a living proof, because I’ve been in the business since the dinosaurs roamed."

Good Morning Folks,

As we approach Memorial weekend and the start of Summer, I cannot help but think about this past week with FSO. 

What a great four days showing the legal community what a powerhouse and how different FSO can be. From the way we represented in the booth, to applying our sticker on the Bingo game, to the receptions and dinner, to interactions in the hotel, EVERYTHING about FSO was awesome.

“Everyone was buzzing about FSO” and how we gave off a “great aura of excitement” that has not been seen in a long time at these events. I really do believe we made more than just a splash... FSO caused a flood and everyone is treading water through our immersion, passion and excitement! 

As you continue to read and hear about all of the amazing activities and national coverage/visibility of FSO, I cannot tell you how many people and prospects we spoke to over the past few days talked about how their current provider just does not take care of their people. 

We are the people company and our job is to make good people great and that what is most valuable to us is our people - that we care and spend all of our time training and developing our people. We're also a happy bunch.

We had the ALAers laughing and smiling in the aisle. We made sure everyone knew that FSO was both the happiest place to work and to put to work for you, and it showed. 

Our CIO Tom Pategas made a splash with his rear projection, frosted glass presentation of the office of the future. Great eye catcher for the booth and very different than everyone else.

Face Time at ALA 2014

During ALA we also launched an exciting new service that evolved from client needs and changing market conditions in a world where threats are the new norm and the unfortunate reality is that companies can't take safety for granted. 

Our newly branded Secured Customer Experience is already making noise in national press. You can read a case study here. 

Secure Customer Experience exemplifies my commitment to never stop innovating, to always be (re)IMAGING new and better ways of serving you.

What did I learn from our employee communications this week back home, and our time together in Toronto?

==> Shawn Curwen: Be A Little Better Today At Something Than You Were Yesterday. "It’s a worthy goal and some days I achieve it. I achieve it on the days when I intentionally go after it. The key to achieving almost any goal, even simple ones, is INTENT. You won’t get better by accident, you get better BY purpose, ON purpose, and FOR a purpose."  

==> Region Director Larry Wallace: It's All About Strategy.
"FSO’s strategy is to provide the best hospitality to all our clients with white glove service and more importantly give each and everyone us the opportunity to achieve our dreams of success. A strategy could be presenting to your client  how we plan to save them costs, provide new services or get them to be the best reference ever."

==> Joseph W. Yap: Every Day Presents A New Opportunity To Be Great Do Something Great For Others.
"How lucky are we to be able be given new chances to improve ourselves, improve the way we serve our clients, improve the way we work with our staff, as well as to improve the way these opportunities are spread among all levels of employment at FSO. This is important. Because great companies make sure that opportunities are available to all levels and not only to a select few. No other outsourcing company does this to their staff and I am a living proof, because I’ve been in the business since the dinosaurs roamed."

==> Northeast Regional Director, Christine Rainey: The Difference Between Quitters And Climbers. 
"A Quitter simply gives up on the climb up the mountain or challenge. Quitters often blame others, become overwhelmed, and allow adversity to stay a lot longer than necessary.

"Campers generally work hard, apply themselves and pay their dues in life to get to the next level. Then they plateau by planting their stakes in the ground, pitch their tent and camp out there for a while. "

"Climbers are a rare breed. They continue to learn, grow, strive and improve until they grow so far they look back and say “I gave it my all”.  

It is truly humbling to reflect on such a fantastic week with so many contributors, and every department should be proud to have their hand in our success. 

We rocked Toronto and left a great impression for FSO. I enjoyed the face time with clients, partners, legal thought leaders and our employees at ALA 2014, and appreciate the tens of thousands of you who have follow our journey albeit virtually, on social media. 

Blogging, tweeting and "linking in" takes a lot of work that our competitors haven't stepped up to invest in. But what makes it all worthwhile for me are your likes, shares, comments and private messages of approval and gratitude for daily doses of inspiration. 

Meanwhile….

Memorial Day gives us a welcome break from work, a chance to spent time with family and friends. Time to enjoy a day at the beach, a backyard barbecue or simply relax and bask in the wonderful weather.

As we enjoy our holiday weekend, let us take a moment to remember those whose service to our country guaranteed our freedom to do so and especially those who gave the ultimate sacrifice.

From the Entire FSO Family we wish you and yours a meaningful and safe Memorial Day.

To all of you who took the time away from your families and your selling areas to attend ALA 2014, thank you!

Love Life,

Mitchell D. Weiner

Chief Happiness Officer  

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"As challenges arise, I encourage you to look upon them as opportunities."

~~Paula Barnes, 2014-2015 ALA President 

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LinkUP- Thursday: Unemployed, Underemployed Or Somewhere In Between? We’re Here To Help

“Never be afraid to try something new. Remember, amateurs built the ark. Professionals built the Titanic.”

Good Morning Folks,

With so many high school and college graduates entering the workplace this summer, and a long weekend for beach reading, I thought I suspend out throwback post series until next week, so we can help those who urgently need career guidance at this critical time in their lives.

As the owner of FSO, I personally could not be more committed to finding good people and making them great. We currently have an eye open for finding great talent who have that skip in their step, fire in their belly, and twinkle in their eye to fill hundreds of new positions that will be added daily in our fast-growing company. Apply HERE

Today some links to tips for reinvigorating the passion you can bring to the workplace and to help you achieve all the success that you deserve.

Degree vs. Experience: Which one Truly Benefits Job Seekers? 

Checklist to Review Before You Start Your Job Search

A Very Different Future Of Work

5 Simple Changes to Ace Your Next Interview

How to Handle Office Criticism

7 Traits Of People Who Get Promoted

How Do You Interview Prospective Employers?  

The Power of Being Thoughtful and Kind 

What Baby Boomers' Retirement Means For the U.S. Economy

Millennials— If You Don't Develop Them, You'll Lose Them

Why Isn't Anyone Reading Your Resume? Your LinkUP To Job Search Success

By, For and All About Millennials!

Adding your Real-World College Experience to a Resume 

The “Why” Behind an Unsuccesful Promotion 

4 Steps to Write Professional Post-Interview Thank You Letters 

Personal Etiquette: How To Make A Good First Impression

Transform Temp/Contract Work Into A Permanent Job

9 Tips for Hiring the Best of the Class of 2013

How to Avoid Ending Up on the Unemployment Line

30 Exciting Summer Internships for College & Grad Students

My 10 Best Pieces of Career Advice for College Graduates

There is also a great special "advice to graduates" series running on LinkedIn where top Influencers share lessons from their youth. It's like 1000 of the best commencement addresses you'll ever hear. (at NPR The Best Commencement Speeches, Ever....

They’ve hand-picked over 300 addresses going back to 1774. Search by name, school, date or theme, and see our blog n.pr/ed for more)

Thanks to Recruiter.com, and thanks to you for “caring” then SHARING!.

Good luck with your career choices whatever they may be.

And... have a GREAT Day.

Love Life,

Mitchell D. Weiner

Chief Happiness Officer  

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“We need to believe in the impossible and remove the improbable” 

~ Oscar Wilde.  (Hat Tip: FSO's Matthew Simon)

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Recognized on the Inc. 5000 list of the nation’s fastest growing companies for the second consecutive year, FSO’s growth and success can be attributed to making a positive and powerful impact on their clients’ bottom lines, as well as their employees’ careers and lives. See us in action HERE

InspireME Friday: Opportunity to Make A Difference = Opportunity To Advance

"Great messages this week. This is what differs us from the rest. I've never seen this much passion in a company in my years in outsourcing. Thank you Mitch and Jim for inspiring us each and every day to be the best that we could be."  ~~Joseph Yap, FSO Account/Manager & Experience Director

Good Morning Folks,

Every day I've nominate different employees from all walks of our company to write an inspiring company-wide email to set the tone for the day. Today I want to take what I heard, what I learned this week and share it with you.

I have always been a boss people want to work for. Someone that all employees can communicate with without fear of judgement. I always make myself available to talk with them as they make their own decisions.

When the employees’ career goals match what the company is trying to achieve in the long term, people stay and prosper. As soon as this equation becomes unbalanced, great employees seek opportunities elsewhere.

Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.

In a blog post in December I suggested ten simple ways that we motivate our best people which collectively make FSO The HAPPIEST Place To Work On Earth!

1. Challenge them

2. Give them the opportunity to make a difference

3. Give them the opportunity to advance their career

4. Be one of the leading places to work

5. Pay them well

6. Give them the ability to make decisions on their own

7. Be the boss they want to work for

8. State the company's beliefs and values

9. Be supportive of their personal goals

10. Provide complementary team members

We all have the power to make a difference today. We all have the power to touch someone today and change someone’s life.  I try to do this every day.  Show some love, give some hugs and tell someone how much you care for them.

• Try today to be a mentor, a teacher or just a friend.
• Take an interest in someone’s life.
• Ask them how they are doing, how is the family, how are the kids.

As a result, At FSO, employees really do feel a sense of accomplishment after hard work. We show every employee where they can go inside our company. We share a detailed vision!

• FSO is the Fastest growing outsourcer in the Industry
• FSO is the displacing its competitors every day
• FSO is the best place to work in the industry
• FSO is providing thousands a chance to reach their goals
• FSO is the most sought out company in the industry to work 

As everyone knows, when we hire, we always look for the skip, fire and twinkle!  We are looking for potential. We are looking for people who can be developed, and who are future LEADER program candidates (FLP).

I talk about FLP everyday with several members of the business. I hope everyone understands how important it is for both the happiness of our clients, and the development and future of FSO. We currently have about 270 FLP members, and the FLP promotions for the year are well over 20. This is growth. This is development. This is finding that spark in someone, recognizing it, and helping them develop skills that will allow them to see and reach their potential. This is what we do and what sets us apart from our competition. This is why people reach out  everyday, expressing their interest in becoming a member of the FSO family.

We want out clients to love FSO because we CARE for our people and we make our clients look good - we get the job done and help them across every aspect if their business - we live and breathe their organization and we become critical to the future and growth of their company - we are FSO USA and we are their Partner and we will be with them side by side leading the charge forever.

Thanks to Stacey Andrea, Jim Caton, Kimberly Shepherd, Mike Reitano, Russell Gambino, Hillary Reilly and Joseph Yap whose insights both inspired and helped create this post.

I hope you feel the Passion and I trust you are Inspired to lead the charge.

Happy, Healthy, Safe and Refreshing Weekend,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . ..  . . . . . . . . . . ..  . . . . . . . . . .  . . .  "First love yourself. Then give love to others.  Give love in abundance." ~ Buddhist Wisdom  . . . . . . . . ..  . . . . . . . . . .  . . . . . . . . . . . .

FSO Onsite Outsourcing: "Some Things Never Change" .... except HERE

And all of this, in and of itself, is radical CHANGE from business as usual. FSO has a culture that breeds success, overcomes challenges and exceeds expectations. 

Good Morning Folks,

Welcome to Monday and I trust you all had a fantastic weekend. Wherever you are across the USA you probably spent time this weekend split between mothers and basketball (except for MVP Kevin Durant who found a way to brilliantly combine the two J). The playoffs are coming to the wire and just like in our business, you always have to watch out for those underdogs.  

In the world of Onsite Outsourcing, that is exactly what FSO has been, that underdog who has always found the way to win.  So that is my message to start out this week. We can never forget – ever – what got us here as the underdogs to win, and what we need to continue to do to get us to the next level.

People want to work with people they like— people they trust— people who have their back and have fun. They know what it takes to hold onto what they have and cherish the wins by doing exactly what they say they are going to do. It's because clients want hospitality, energy, happiness and stability. 

Our brand has always been synonymous with the best service and best people ever.  
So our clients look forward to coming to work every day and a peaceful sleep when they don't have to take worries home.

Consistent through all my pursuits has been a “Happiness-Centric” perspective. The model delivers on three key differentiators. First, customers receive service they’ve never before come to expect. In a world of behemoth organizations that seeks to instill into employees their dogmatic, formulaic and unyielding protocols for customer engagement, we instead hire for attitude. Attitude can have a tremendous impact. Everybody. Everyday. 


I call it hiring for “the twinkle in their eye, a skip in their step, the fire in their belly.” Any manager can train off the company manual, but you cannot train for the right attitude, one where an employee means it when she says, “How are you doing today?”


Second, we are returning a personal touch to business that has been lost in the customer service experience. Consumers – whether business or personal – have come to accept, even expect, a lackadaisical – even lousy - interaction with their vendors. So when an organization like FSO delivers outstanding, over-the-top customer engagement, it’s like some golden nugget delivered each day to those customers by a partner – not a vendor – who connects culturally, strategically and who truly cares about their success. 

Therefore one of our biggest competitive advantages is our commitment to training and developing our employees. We strive to have the most inspired, motivated, and best trained employees in the industry!

Our clients love FSO because of our ENERGY, PASSION and SMARTS. 

It is a job expectation that we are coming to the table proactively and providing solutions and creative ideas to our clients and their issues. It doesn’t matter what level our employees are at— from associate, to supervisor or manager— they are on the ground and are closer to what happens every day in their operation and can provide insight, observations and ideas that positively affect our awesome clients.

I advise our employees to ignore negative energy, to stay positive, smile, be happy, and to think of new ideas that create, innovate and build a future that makes possible what was never possible before.

In just about any business environment the only thing you can really count on is that everything will change. So, it’s best to be prepared for it and if you outsource with FSO you will be. Everything we do, every way we behave, respond, greet, secure and (re) imagine the future, is radical CHANGE from business as usual. FSO has a culture that breeds success, overcomes challenges and exceeds expectations. 

Crafting this morning’s message to kick off the week, I can’t wait to see all the happy, inspired people in our corporate office who do a great job supporting us in the field every day.  

Your energy, enthusiasm and professionalism are always greatly appreciated and looking forward to a great week! 

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Don't tell me the sky's the limit when there are footsteps on the moon"

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InspireMe Friday: You Can't Miss This — Kevin Durant Just Won Mother’s Day with His Tearful MVP Speech

"Everything in my life, I had to take it. They're not going to give it to you out of sympathy. This was another case, if I wanted to win the MVP, I had to go take it."

Good Morning Folks,

Kevin Durant's reaction to winning the MVP was much like what we see at our own awards ceremonies at FSO, for much the same reasons. The last person he talked or bragged about was himself. It was a team and family effort, just like the one that drives us and accelerates our careers at FSO, every day.

The Oklahoma City Thunder star received the league's top individual honor on Tuesday, earning 119 first-place votes. Miami's LeBron James, who won the last two MVP awards and four of the previous five, finished second with six first-place votes, and Blake Griffin of the Los Angeles Clippers was third.

I've always been a player that was excited for my teammates' success," Durant said. "Not just mine, but my teammates' as well. Wanting to see them do well translates to my game, which is wanting to pass the ball and seeing my teammates reap the benefits."

In short, he's been extremely hard not to root for since entering the NBA in 2007. But after Tuesday's speech, he's impossible not to root for.

With all the cameras on him, he gave all the glory to his teammates individually, fights back sobs, pays homage to Oklahoma City fans, and more importantly to his mother, Wanda Pratt, for her all her personal sacrifices to help him succeed in life.

“And last, my mom,” Durant said tearing up, approx. 23 minutes into his already impassioned speech.

“I think you know what you did,” he said, as the camera cut to his emotionally overcome mom. “You had my brother when you were 18-years-old. Three years later, I came out. The odds were stacked against us. Single parent with two boys by the time you were 21-years-old. Everybody told us we weren’t supposed to be here. We moved from apartment to apartment by ourselves. One of the best memories I had, is when we moved into our first apartment – no bed, no furniture – and we just all sat in the living room and just hugged each other, because we thought we made it.

“And when something good happens to you, I don’t know about you guys, but I tend to look back to what brought me here. And you’d wake me up in the middle of the night in the summer times, making me run up a hill, making me do pushups, screaming at me from the sideline of my games at eight or nine years old. We weren’t supposed to be here. You made us believe. You kept us off the street. Put clothes on our backs, food on the table. And when you didn’t eat, you made sure we ate. 

You went to sleep hungry. You sacrificed for us. You’re the real MVP.”

His Mom was all over TV yesterday responding. She advised moms "to never give up, to always put your children first, to always commit yourself to their dreams, their aspirations and their goals even when it gets hard.'' 

This is a tribute to the REAL MVPs ... those Mom's that give unconditional love and instill belief (even against all odds) that "anything is possible" with effort! It's some seriously touching stuff, and worth watching the embedded highlights below. 

I promise it is one of the most compelling and important and Friday inspiring speeches you'll ever hear. There won't be a dry eye in the house no matter what your age, sex or position at work.

You're the real MVP

==> Durant thanks his family, including a special tribute to his mother, Wanda.

==> Durant fights back  tears while thanking Teammates

Questions and answers

>> Durant takes questions from the press, keeping it classy as ever.including co-star Russell Westbrook.

The end,” Durant closed, sending the thousands bearing witness to his speech into a furious standing ovation.

While Durant’s speech will be impossible to top, perhaps you can transcribe some notes from it for ideas of what to say to your own mother this Sunday 

For the full speech, you can visit CBS Sports or NBA.com.

Thanks to The Guardian UK , CBS and Mashable for their insights contributing to this post, for photos from ABC News, and most of all to you for watching.

Happy Mother's day to Kevin's mother and to all of our mothers living or gone, who on this day they should always be remembered either way.

Now in honor of Kevin's Mother, MY GREAT Mother Natalie, and Mothers everywhere, a classic song that Steph and I used to dance to back in the day:

Happy, Healthy, Safe and Refreshing Mother's Day Weekend,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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“Now is no time to think of what you do not have. 

Think of what you can do with what there is.” 
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7 Skills of Change Masters: Making Everyone a Hero

"In just about any business environment the only thing you can really count on is that everything will change. So, it’s best to be prepared for it"

Good Morning Folks

The following managerial theory I’m about to dish out which came directly from Professor Rosabeth Moss Kanter, a recognized expert in the field of change management.

In her book e-Volve, Dr. Kanter laid out the following characteristics of true change masters. She argues that if we all study and emulate the processes followed by change artists, we will become better managers of change ourselves.

And who needs that? We all do! In just about any business environment the only thing you can really count on is that everything will change. So, it’s best to be prepared for it and if you follow this list – you will be.

==>  Tuning in to the Environment

• Encourage Organizational curiosity. Let everyone look for change opportunities. Look outside your own area as well.
• Measure not only against past performance but potential performance as well. (i.e.- what’s the opportunity cost?)

==>  Kaleidoscope Thinking: Stimulating Breakthrough Ideas

• Challenge and question current assumptions.
• Encourage “out-of-the-box” thinking.

==>  Setting the Theme: Communicating Inspiring Visions

• Charisma factor is critical
• “If you can dream it, you can do it” is not necessarily true. “If you can dream it AND make others dream it, you can do it”

==> Enlisting Backers and Supporters: Getting Buy-in, Building Coalitions

• What is the minimum support system required?
• Where are you going to get everything you need to be successful?
• Make sure everything is in place before undertaking the change initiative.
• Plant some seeds before the change announcements. See who shows initial support, then bring them in.

==> Developing the Dream: Nurturing the Working Team

• A new team, doing new things, needs a leader who can fend off the rest of the organization to keep them doing what they need to do.

==>  Mastering the Difficult Middles: Persisting and Persevering

• After the project has gained some momentum and is underway, the completion of the project is the most difficult phase.
• Time and resource shortages often pop up and can be very difficult.
• Everything can look terrible in the middle.
• Unexpected obstacles pop up.
• Momentum slows because morale sags.
• Critics seem to (re)surface at this phase.
• Leaders must be resolved to see it through.

==>  Celebrating Accomplishments: Making Everyone a Hero

• Once the project is complete, make sure to take time to celebrate the accomplishment with team members who made it happen.
• Organizational change is a perpetual process, so after celebration begin tuning into the environment again to see what next steps are needed and begin right away.

A new team, doing new things, needs a combination of amazing strategy, planning, training and having great players who are committed – everyone on the team knows their position and role and they work in harmony to execute greatness.  That is what FSO is all about – a perfect harmony of perfection and greatness. We have won and continue to win because we make everything PERSONAL – this is what attracts great talent to FSO, and why brands have chosen FSO and stick with us.

Personal is about that phone call at 11pm at night or 6am in the morning when a prospect, client or someone on our team needs us and we are there to answer that question, support in any way possible and to make the person on the other line or in person feel our passion and urgency in solving their problem or just showing our commitment.  

And all of this, in and of itself, is radical CHANGE from business as usual. FSO has a culture that breeds success, overcomes challenges and exceeds expectations. 

Every site employee, YOU, are masters of CHANGE and are the FSO difference! Your commitment to service, to exceed the client expectations, to do just that little bit more, to be more professional, to have that better idea, to notice that detail, to take action when no one is watching is what makes this company the best outsourcing provider in the business.

Currently I am holding on my desk 94 letters of commendation for various employees and teams from clients for the CHANGE they helped orchestrate in their organizations.

I look forward to hearing stories from all of you on how we have made an impact in the lives of our employees and customers by being a change master  and not just a cheerleader of the status quo.

Have a GREAT day, love life and I look forward to seeing you soon.

 

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

InspireMe Friday: FSO's Eddie Pons on "It's GO TIME: Creating and Owning The Day"

There is no better example of someone who took opportunity to heart and made the most of it in the form of a fulfilling and lucrative career working his way all the way up to FSO Division Director as Eddie Pons. According to Eddie, "When people ask me what I do for a living, I reply: FULFILL DREAMS!"

Good Morning Folks,

The real fire in this company, the steam that powers the engine comes from the field and from our real world examples that it is possible to lift yourself up and turn a dead end job into a lucrative career.

There is no better example of someone who took opportunity to heart and made the most of it in the form of a fulfilling and lucrative career working his way all the way up to FSO Division Director, as Eddie Pons. According to Eddie, "When people ask me what I do for a living, I reply: FULFILL DREAMS!"

So to send you off to the weekend with a BIG SMILE, here is today's inspirational message from Eddie Pons. It's the kind of motivational messages people from all walks of our company contribute daily. 

These communications take time and effort and are not business as usual for for a company in our business. But that's exactly why we have such high client and employee retention rates and take the extra effort to let every one at every level know they matter and they are in a place where opportunity for advancement abounds. 

Just ask Eddie Pons and dozens like him at FSO who have worked their way up to stardom. Eddie, over to you.

==> It's Go Time by Eddie Pons

Coming up in a fast paced, exciting and explosive environment is AWESOME!

Living and assisting in the growth of an unstoppable organization is THRILLING!

Leading the charge, intimate involvement and owning countless moving parts is INCREDIBLE!

FSO USA IS that experience!

From where we started 3.5 years ago, to being National today and global tomorrow - FSO is aggressively the fastest growing company in the Industry.

Mitch has created an Opportunity Rich organization and there is so much to take advantage of, by way of your career, new business, education and countless more.

We are fortunate to have industry leaders at our finger tips with a vast vault of knowledge and expertise. Not “just” the co-inventor of our industry, Mitch is the BEST possible resource to pull from everyday – and, he’s right within our reach! What other on-site outsourcing organization can say that!?    

We are all here to prosper personally and increase that prosperity throughout FSO USA, and expand both!

FSO can do so much for you, and you for it!

Think about this:

“Why can’t I ever… get a break?”

“How come they…are so lucky?”

“When is it going to be…MY time?”

At FSO, Mitch has created an environment where – YOU CAN SUCCEED!

A place where, if you apply yourself, follow the steps, have a desire to learn and grow – YOU CAN SUCCEED!

If you continuously go the extra mile, always give of yourself and believe in the mission – YOU CAN SUCCEED!

Ask yourself:

“Have I been a go-getter?”
-early start, do whatever is needed, lead the way

“Do I know our business?”
-you know your “job”, know everything you can

“Am I always challenging myself?”
-complacency is the “enemy”, do something different, learn something new

It is amazing how much power and control you have over your own future. Do you leave things up to chance – OR – do you AGGRESSIVELY go out and fight for what you want!?

FSO IS HERE FOR YOU!

For people who WANT more and will do what is needed to GET more. Exemplify:

==> Leadership

==> Consistency

==> Dedication

==> Ambition

==> Relentlessness

==> Determination

Doing whatever is needed and going above and beyond, every single day. Refocus:

==> Revenue

==> Margins

==> KPIs/SLAs

==> FLP

==> Client Love-fest

==> Employee Love-fest

Caring about what your contributions are, who you are. Embodying:

==> Integrity

==> Respect

==> Honesty

==> Ethics

==> Responsibility

==> Accountability

YOU create your own opportunity, based on the product that is… YOU!

Look at the above statement again.

It “BEGINS” and “ENDS” with… YOU!

Go out there and be the perfect example of FSO=HOSPITALITY!

CARE about what you do! Who you are! What you represent!

Push yourself harder TODAY, than you did YESTERDAY, so you can celebrate TOMORROW!

You want to WIN?

You want an OPPORTUNITY?

CREATE IT!

OWN THE DAY!

Wow, how can I top that? 

As you can see we believe that showing and truly believing in what someone can achieve generally helps them become all they are capable of being.  

After you initially identify an individual's strengths and passion, if you continue to provide the right encouragement, advancement opportunities and support, then you can ensure that top talent is maximizing their potential.   

I dare say we promote more people every day than most other companies of our size.

Don't let anything or anyone stop you. Believe and inspire. And SPREAD THE WORD. 

Have a fabulous, sunny, spring weekend filled with love and inspiration.  

Be great and (re)IMAGINE!

Mitchell D. Weiner

Chief Happiness Officer  

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"Only from the heart can you touch the sky."

~~ Rumi

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Learn more about what DIFFERENTIATES FSO here