Showing posts with label happiness customer service. Show all posts
Showing posts with label happiness customer service. Show all posts

Tuesday, February 9, 2016

Ted Tuesday: Sir Ken Robinson— How to Discover Your Talents and Passions and Transform Your Life

“If you're not prepared to be wrong, you'll never come up with anything original.” 









Good Morning Folks,

As I woke up this morning I wanted to share another inspiring @Ted talk with you.

The Sir Ken Robinson @Ted talk that follows is one of my all time favorites. It reminds me of a book which I also highly recommend called "Finding Your Element: "How to Discover Your Talents and Passions and Transform Your Life" which you can find at Amazon.

Sir Ken Robinson’s TED talk video and groundbreaking book introduced readers to a new concept of self-fulfillment through the convergence of natural talents and personal passions. The book has inspired readers all over the world and has created for Robinson an intensely devoted following. Among the questions that this new book answers are:

• How do I find out what my talents and passions are?
• What if I love something I’m not good at?
• What if I’m good at something I don’t love?
• What if I can’t make a living from my Element?
• How do I do help my children find their Element?

Here are some of my favorite quotes from Sir Ken Robinson:

“If you're not prepared to be wrong, you'll never come up with anything original.” 

“Creativity is as important as literacy”

“Imagination is the source of every form of human achievement. And it's the one thing that I believe we are systematically jeopardizing in the way we educate our children and ourselves.” 

 “We have sold ourselves into a fast food model of education, and it's impoverishing our spirit and our energies as much as fast food is depleting our physical bodies.” 

“Human communities depend upon a diversity of talent not a singular conception of ability. and at the heart of the challenge is to reconstitute our sense of ability and intelligence” 

In his talk that follows which counts 26 million views on Ted.com alone, Sir Ken Robinson makes an entertaining and profoundly moving case for creating an education system that nurtures (rather than undermines) creativity.



What an inspiration Sir Ken is to the very core and spirit of FSO's brand. 

I could not help to be completely Inspired by the great teams and clients we have - so much passion and commitment to greatness and so much opportunity for all.

Nobody and I mean nobody will take CARE of the their customers or employees like FSO USA. 

So good morning. Get those inspiration hats on, put those smiles on, and lets rock the world together. 



Love Life,



Mitchell D. Weiner

Chief Happiness Officer  



Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form.TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE

Tuesday, July 8, 2014

Ted Tuesday: Ruth Chang- How To Make Hard Choices

"Imagine a world in which every choice you face is an easy choice, that is, there's always a best alternative. If there's a best alternative, then that's the one you should choose, because part of being rational is doing the better thing rather than the worse thing, choosing what you have most reason to choose."




Good Morning,

Here's a talk that could literally change your life. Which career should I pursue? Should I break up — or get married?! Where should I live? Big decisions like these can be agonizingly difficult. But that's because we think about them the wrong way, says philosopher Ruth Chang. She offers a powerful new framework for shaping who we truly are.

Chances are, the hard choice you thought of was something big, something momentous, something that matters to you. Hard choices seem to be occasions for agonizing, hand-wringing, the gnashing of teeth. But I think we've misunderstood hard choices and the role they play in our lives. Understanding hard choices uncovers a hidden power each of us possesses.

Far from being sources of agony and dread, hard choices are precious opportunities for us to celebrate what is special about the human condition, that the reasons that govern our choices as correct or incorrect sometimes run out, and it is here, in the space of hard choices, that we have the power to create reasons for ourselves to become the distinctive people that we are. And that's why hard choices are not a curse but a godsend.

Enjoy the program that over a million people have already seen:



Remember as Ruth says, happiness is a choice. So be happy!

After watching this, how can one not be pumped, super excited and ready to rock.
Have a GREAT day and…. Love Life,



Mitchell D. Weiner
Chief Happiness Officer  


Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the second consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

See a brief video portrait of who we are and what can can do for you, HERE

Tuesday, April 1, 2014

Ted Tuesday: Advertising Guru Rory Sutherland— "Perspective is Everything"

"In truth, brand value is not determined by the flagship product or main service of an organization, it is determined by all of the factors that affect perception. What affects perception? Everything and anything that a customer perceives and thinks about your business," says Rory Sutherland. At TEDxAthens, he makes a compelling case for how reframing is the key to happiness.


Good Morning Folks,

What a rare treat we have for you this fine Tuesday morning.

Rory Sutherland is Vice chairman of Ogilvy. He stands at the center of an advertising revolution in brand identities, designing cutting-edge, interactive campaigns that blur the line between ad and entertainment.

From unlikely beginnings as a classics teacher to his current job as Vice Chairman of Ogilvy Group, Rory Sutherland has created his own brand of the Cinderella story.

He is creative, funny and compelling in this amazing brilliant talk opining why looking at our lives through a different lens may be the key to greater happiness, no matter what challenges we face.

Motivating people, our own key to success at FSO, is often about perspective. Really small changes can make dramatic impact of whether something is boring or interesting, good or bad, safe or unsafe, ... you get the picture.

Rory also gives really strong arguments that:
- when making decision we should base it on technology, economics and psychology
- selling our product is not solely about the quality of product or price but also about perception of our service
- if we have a great service/product but perception of it's quality is that it's bad, don't spend money making it better, spend money changing perspective

All of this is supported by high amount of examples. Rory touches on an interesting topic which is mechanistic innovation and blooms into perception…

‘The london underground cost several billion dollars to reduce commutes by 40 minutes.’ – alternatives would have been to serve free alcohol on the trains or hire supermodels to patrol the aisles. Both would have been cheaper and would have changed perception on the trains being much faster”

This is an interesting distinction, the truth is irrelevant, and in many cases, the truth is more costly than changing the perspective of the user or customer. Several times, the truth isn’t even relevant. When users of the London underground were polled after the 40 minute reduction in time, many didn’t care.

When a problem is solved or an innovation is being created, the truth should not be the end goal, but whatever perception aligns with the business in changing customer perception cheaper. When a company listens to the customer and directly affects the perception, it is a powerful differentiator.

A second point, is thinking from a logical and somewhat economical perspective isn’t always what’s needed. The most difficult things in business to replicate are experiences. Ask yourself if Star-bucks had the goal of being the fastest coffee barista, how difficult would it have been for others to improve and replicate?

Although a customer’s time is important, if Starbucks focused on being fast at delivering coffee instead of their focus on overall experience, it would have become an entirely different company.

A third and final point is the value of brand equity in influencing perception. Rory describes a 5-star restaurant with world class food, yet sewage runs throughout the restaurant. The restaurant could spend a high amount of money on making the food even better, yet no matter how much money is spent on improvement, the sewage has a greater negative affect on perception.

In truth, brand value is not determined by the flagship product or main service of an organization, it is determined by all of the factors that affect perception. What affects perception? Everything and anything that a customer perceives and thinks about your business –  from a negative yelp review to brand confusion caused by mixed marketing messages, to a change in positioning that has not yet affected perception. All of these misalignments are more powerful then truth, and that folks is the truth. 

What a great speech. ENJOY!



After watching this, how can one not be pumped, super excited and ready to rock.

With hat tip and big shout out to the Cleverly Engaged blog for your input.


Have a GREAT day and…. Love Life,



Mitchell D. Weiner
Chief Happiness Officer  


Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE

Tuesday, March 25, 2014

Ted Tuesday: Dr. Dan Gilbert— The Surprising Science of Happiness

"Gilbert's elbow-in-the-ribs social-science humor is actually funny. ... But underneath the goofball brilliance, he has a serious argument to make about why human beings are forever wrongly predicting what will make them happy." 
~~ New York Times Book Review


Good Morning Folks,

I woke up this beautiful morning I wanted to share an inspirational Ted Talk with all of you. When you watch it you may wonder why you hadn't heard of this before, or better yet be surprised that over a million people have already watched it (between YouTube and Ted postings alone). That's the power of Ted.

Dan Gilbert, author of Stumbling on Happiness, challenges the idea that we'll be miserable if we don't get what we want. Our "psychological immune system" lets us feel truly happy even when things don't go as planned.

Gilbert believes that, in our ardent, lifelong pursuit of happiness, most of us have the wrong map. In the same way that optical illusions fool our eyes -- and fool everyone's eyes in the same way -- Gilbert argues that our brains systematically misjudge what will make us happy. And these quirks in our cognition make humans very poor predictors of our own bliss.

The premise of his current research -- that our assumptions about what will make us happy are often wrong -- is supported with clinical research drawn from psychology and neuroscience. But his delivery is what sets him apart. His engaging -- and often hilarious -- style pokes fun at typical human behavior and invokes pop-culture references everyone can relate to. This winning style translates also to Gilbert's writing, which is lucid, approachable and laugh-out-loud funny. The immensely readable Stumbling on Happiness, published in 2006, became a New York Times bestseller and has been translated into 20 languages.

Dr. Gilbert asks us to imagine two different futures ... One, winning the lottery (yes, I like this ... I will buy a plane, and maybe an island suitable for the construction of a landing strip ... and definitely a sail boat, a small one ... I will recreate the Corona ad and learn to enjoy beer or at least ice cold limeade ... ). The other is become paraplegic.  (No thanks.)

He informs us that "Happiness" data has been collected on these two different groups.

"Because the fact is that a year after losing the use of their legs, and a year after winning the lotto, lottery winners and paraplegics are equally happy with their lives."



The lesson I want to leave you with from these talk is that our longings and our worries are both to some degree overblown, because we have within us the capacity to manufacture the very commodity we seek.

What an inspiration Gilbert is to the very core and spirit of FSO's brand. 

There are so many great things happening across FSO USA - with the sales team rocking it from LA to Atlanta and everything in between we are poised to (re)IMAGINE and (re)Invigorate every market we are in.

As I travel across the country, I could not help to be completely Inspired by the great teams and clients we have - so much passion and commitment to greatness and so much opportunity for all.

NOW is the time for everyone who wants to grow and and expand their careers and responsibilities to be part of the something very special.   

We are pumped, super excited and ready to rock .


Love Life,



Mitchell D. Weiner


Chief Happiness Officer  



Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form.TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE

Tuesday, March 18, 2014

Ted Tuesday: Sir Ken Robinson— How to Discover Your Talents and Passions and Transform Your Life

“If you're not prepared to be wrong, you'll never come up with anything original.” 









Good Morning Folks,

As I woke up this morning I wanted to share another inspiring @Ted talk with you.

The Sir Ken Robinson @Ted talk that follows is one of my all time favorites. It reminds me of a book which I also highly recommend called "Finding Your Element: "How to Discover Your Talents and Passions and Transform Your Life" which you can find at Amazon.

Sir Ken Robinson’s TED talk video and groundbreaking book introduced readers to a new concept of self-fulfillment through the convergence of natural talents and personal passions. The book has inspired readers all over the world and has created for Robinson an intensely devoted following. Among the questions that this new book answers are:

• How do I find out what my talents and passions are?
• What if I love something I’m not good at?
• What if I’m good at something I don’t love?
• What if I can’t make a living from my Element?
• How do I do help my children find their Element?

Here are some of my favorite quotes from Sir Ken Robinson:

“If you're not prepared to be wrong, you'll never come up with anything original.” 

“Creativity is as important as literacy”

“Imagination is the source of every form of human achievement. And it's the one thing that I believe we are systematically jeopardizing in the way we educate our children and ourselves.” 

 “We have sold ourselves into a fast food model of education, and it's impoverishing our spirit and our energies as much as fast food is depleting our physical bodies.” 

“Human communities depend upon a diversity of talent not a singular conception of ability. and at the heart of the challenge is to reconstitute our sense of ability and intelligence” 

In his talk that follows which counts 26 million views on Ted.com alone, Sir Ken Robinson makes an entertaining and profoundly moving case for creating an education system that nurtures (rather than undermines) creativity.



What an inspiration Sir Ken is to the very core and spirit of FSO's brand. 

I could not help to be completely Inspired by the great teams and clients we have - so much passion and commitment to greatness and so much opportunity for all.

Nobody and I mean nobody will take CARE of the their customers or employees like FSO USA. 

So good morning. Get those inspiration hats on, put those smiles on, and lets rock the world together. 

I can we 2020 clearly. Hope you can as well. 


Love Life,



Mitchell D. Weiner

Chief Happiness Officer  



Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form.TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE

Monday, October 21, 2013

FSO: Building Great Leaders to Make a Great Organization Even Greater


"TRUE leadership is the ability to inspire others to greatness beyond their expectations. "







Good Morning Folks,

I don't often blog to toot our own horn, but because we have so much great "stuff" happening at FSO that I simply cannot keep it a secret.

In order to guarantee perfection, protect the brand and ensure future growth, it is imperative that we “FSO-ize” our new staff who will be supporting my legacy and vision across the country

We recently held a (re) IMAGINE SUMMIT with over 40 hand-selected Experience Managers and Leads attended a highly energetic and intensive program from Oct 14th – Oct 15th at FSO Headquarters and via Sypke for those few that couldn't attend.

The goal? To achieve a solid foundation, solid work force and team players who have the “can do attitude” that makes FSO so special.

More importantly, we wanted each and every person who flew in to New York for this special event to come out feeling completely energized, excited and pumped to work for us and spread the word and energy back across their regions. The two day program provided a wonderful opportunity for our new starters and representatives to experience the FSO love fest and Personal, Passionate and Productive culture firsthand!

Of course they are out with clients every day so they bring a "field real" perspective.

One manager noted "having come back to the industry we created, every account we hold someone else had, many times waiting since we returned in 2010 until their contract with the incumbent was up for renewal to make the switch. Ultimately it’s the people, passion and what happens when no one is looking. There's is a reason we were brought on- better product at better price than anyone else. We bring the passion back."

So what it all boils down to is our corporate culture and our leaders ability to inspire others to greatness beyond their expectations.

All of us at FSO live and breath what we call the  8 “P”s:
  1. Personal
  2. Productive
  3. Passionate
  4. Positive
  5. Progressive
  6. Professional
  7. Proud
  8. Proactive




FSO is building great leaders to make a great organization even greater. According to our Chief Inspiration Officer "Dr. Phil" (Levy, this) TRUE leadership is the ability to inspire others to greatness beyond their expectations. He argues...
  • There is no one style of leadership.
  • Great leaders are authentic and are perceived as genuine.
  • Great leaders style should be one that they are comfortable with and that maximizes their strengths and minimizes their weaknesses.
  • Great leaders  an interest, respect, and compassion for others.
  • Great leaders motivate with optimism, passion, confidence and humility.
  • Great leaders praise publicly and criticize privately and constructively
The effort and atmosphere at FSO is just awe-inspiring. To my staff: THANK YOU for your wonderful efforts, motivation, teamwork, leadership, care, passion and a desire to execute like no other. The list goes on but I think you get it :). And to our great clients: THANK YOU for your continued support. We appreciate your business and our ever-evolving relationship.

We have a ton of people who believe in and love what we do. It is up to our leaders to build the confidence and leadership in FSO to ensure the best-ever “skip in the step, fire in the belly and twinkle in the eye” coupled with delivering the three “Ps”.

It is winning time. It is time for all of us to put on our thinking caps; smile; laugh; lead and show our newest family members the excitement and enthusiasm behind winning the largest prize the industry has seen!

As I reflect on another action-packed week "fso-izing", I m reminded that our business and our company is built on great people who care. Coupled with the best knowledge and tenure this industry has ever seen, we are unstoppable. we are not perfect, but we will strive for perfection each day to perform for FSO

On that good note, make every day count and enjoy your week.

Have a GREAT day, and...




Love Life!





Mitchell D. Weiner
Chief Happiness Officer  


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“It’s important to be optimistic and to call stakeholders to a purpose bigger than themselves.”  ~~Howard Schultz, CEO of Starbucks
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About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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