Shout Out Wednesday: Caught In The Act of Delivering the WOW!

"Brenda and Jean have consistently demonstrated competent and timely support to assist me in meeting my professional needs and have demonstrated a positive attitude even when faced with challenging short-term requests."

Good Morning Folks,

Today we honor our PwC team members who have been caught delivering the WOW! to our client who has told us so in these words:

Anthony, PwC Stamford

"I am the CRE on Bridgewater and I wanted to let you know how helpful Anthony has been to the team over the last few months. on two different occasions my team made an error and had documents sent to NY to be printed and they should have been sent to Stamford. I had to ask Anthony to drop everything he was doing and to have it printed quickly for two big meetings. He has been phenomenal."

Angela, PwC Melville

"It was my pleasure to finally visit the Melville office, and it was beautiful! It was very clean and I could tell managed well, so thank you for you and Daniel's efforts regarding the office space. I hope to visit more often in the future."

Brenda & Cattell, PwC Columbus
"I am local to the PwC Chicago office however do extensive travelling in my role with the Firm. Specifically, I spent about half of my last year travelling to Columbus to support roles on the JPMorgan Chase and Huntington Engagements. My overall feedback is that in my trips to other offices I have not experienced an Office Services team more helpful and responsive as Brenda and Jean have been during my time working out of the Columbus office. Specifically, the following represent primary areas of assistance / support over the past year:
•               Long-term hotelling needs and conference room reservations;
•               Document production requests (regularly short notice and high volume) for client presentations;
•               Specialized supply requests; and,
•               Office access needs for travelling resources.

In each of the above circumstances, Brenda and Jean have consistently demonstrated competent and timely support to assist me in meeting my professional needs and have demonstrated a positive attitude even when faced with challenging short-term requests.
Further, during the last year the Columbus office has undergone a number of staffing changes to the third member of the Office Services team and in many cases Brenda and Jean have taken on the responsibilities of that role themselves. I have observed that this has often led to Brenda and Jean working longer then standard hours (e.g. often until 7 PM) to meet rush document production jobs or other needs of the Office's personnel. Despite this additional strain, Brenda and Jean consistently maintained a positive attitude throughout and did not let the quality and / or timeliness of support to office personnel slip. Thanks for your assistance and support and look forward to working with you both in the future."

Cacharel, PwC Seattle *2 Kudos in One Month*

"I wanted to share some Kudos around the move and since the move. Thanks for catching up with us this morning! Cacharel (Seattle): Has, and continues to, go above and beyond to resolve move related Challenges and the transition go smoothly. We couldn't do it without her!"

Elinor, PwC San Juan
"You are the best!! Thanks very much for what you did, it was just great!! Many thanks."

Francis, PwC Jersey City *2 Kudos in One Month*

"Thanks Francis for your help the last couple of weeks securing interview spots for our team and summer interns- it is appreciated!"

"I want to say a BIG thank you for all of your help yesterday with coordinating our many visitors who came to the Jersey City office --- from connecting with building security to have them on the access list, granting them access to the floor when they arrived and organizing hoteling space. Our visitors from our other PwC office locations received a good experience to Jersey City because of you."

Jennifer, PwC Hartford
"Thanks for always letting me know when I have received certified mail. It is much appreciated!"

Jeremy, PwC Harford *2 Kudos in One Month*

"I wanted to share a quick note detailing the performance of Records Center Associate Jeremy. Jeremy helped me today and yesterday archive the 2013 Integrated Audit external workpaper binders for the Cigna Engagement team and processed the approval of the 2014 binders as well. I dropped in to the records center yesterday at approximately 4:15pm yesterday with a stack of 45+ binders to be stamped and signed and a car load of 2013 binders to be stocked and archived. Jeremy was more than helpful in assisting me in my request, despite the short notice. He made the process seamless and has always been most helpful in any situation since I've dealt with him. Jeremy is an outstanding asset to the Hartford Office. If you have any questions please feel free to reach out. Thank you and have a great day!"

"I’m an experienced associate here at PwC Hartford. I want to take the time and write this note to acknowledge and show our appreciation for all the service that Jeremy provided us during our Lydall Inc. yearend audit. From mailing out confirmation to sending support to GADM, Jeremy provided us excellent service. Jeremy conducted himself with class and professionalism. We requested several requests during the audit and Mr. Ifill provided service in a timely and professional manner. As is well known, the most stressful period of this job is during the year end of an audit. Teams are very busy and stress overtakes people’s emotions. I want to note that Jeremy provided a positive attitude and was will to accommodate any changes we had to our request. It was a pleasure working with Jeremy and we look forward to working with him in the future."

GREAT JOB TEAM! It’s All About The Hospitality And DNA Of Our Folks. Thanks For Making Our Clients Proud They Hired FSO And You.

Have a fabulous day filled with love and inspiration.

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"Excellence is not an act, but a habit."

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Shout Out Wednesday: Thanks. Dankie. Do Jeh. Tak. Merci. Grazie. Arigato. Gracias. Toda. Xie Xie. Pasibo.

"Friendly, precise, swift in their care that we get packages, and clearly committed to making sure we have our work materials right away, as soon as humanly possible knowing print deadlines are lurking. They are so professional and so eager and friendly and personable." ~~New York Times

Good Morning Folks,

The weather in New York has been fabulous. I hope all of you have had the chance to enjoy the Spring weekends with family and friends. The FSO Nation has been going full steam ahead, delivering the world class experience that has made us famous from coast to coast.  

Before we get to the awards, I'd like to point out a passage from my fellow workforce happiness leader, Simon Sinek's. new book (Leaders Eat Last) where Simon (who has been featured right here on MitchWeiner.com's Ted Tuesday), talks about employees and happiness at work. He contends that only a minority of employees feel fulfilled and truly happy at work… and it is of our own doing.  

Sinek reckons employees are not happy because we have built systems and constructed organizations that force the human animal to work in environments in which it does not work best…. and one which encourages us to look after ourselves first and be suspicious of others.

The takeaway was confirmation that trust plays such an important part in creating the right environment for employees … and acts as the lubrication that reduces friction and creates conditions much more conducive to high performance.

At FSO we create the "trust" environment that brings out the best in all of our employees and results in client salutes like these. Whether greeting visitors to the the busiest and most famous building in the world or providing IT support directly to the CEO transitioning sensitive email accounts or the supporting the world's biggest newspaper brand who depends on us to get stories out to you, as these customers will confirm, you can count on FSO. 

Following are the names of our team members who have been caught delivering the WOW! to our clients and have made it to SHOUT OUT Wednesday on MitchWeiner.com!

Christopher, Liquidnet

"I went into the 12th floor kitchen tonight …It looks amazing !!! Thank you so much for keeping it that way, And for keeping on top of all the other floors" J

Ray & Cleon, PHD

"Man, it has been fun high fiving you lot around the halls of our humble office space these past few days. What a bloody great start to our year and as Nathan said, we will find time for us all to celebrate, in PHD style. But for now, I want to celebrate the swarm of people who each contributed to this win for our agency. (Cue Oscar music)To Ray, Cleon and the office services crew from FSO, who came in on the weekend to turn PHD into planet Converse- our best first impression ever…"

           

Ariel, The Sheffield –Roseland Property

"My name is Michael Rivera. I am the lead at The Sheffield in Englewood NJ. We recently acquired a new member to our team. His name is Ariel. He's been off to a great start since he got here to our site and has been nothing but a great team player. Both him and I have received a Kudos from the client yesterday for doing an excellent job with the shift log on Buildinglink. I hope he gets recognized for the work he's been putting in here."

Jennifer / The Sheffield

Brookfield One Liberty Plaza Team

"FSO is doing very well in the building at One Liberty Plaza. We have had no issues or concerns and it was a very smooth transition. We have only gotten positive feedback from tenants and thought we would share with you. Please have your team keep up the good work at One Liberty Plaza."

Christina, IMG

"This is to let you know that it is a pleasure to have Christina fill in for Kim. Christina is very polite, quick to respond to our needs and very conscientious. She has a wonderful happy attitude about doing her job, unfortunately something a bit too rare these days. I think she likes working with us too."


"I work in finance at 45th Street in NYC and for what it’s worth, there’s many people here who have an incredibly high opinion of Christina currently working reception. She’s incredibly pleasant, punctual and has an incredible work ethic. Though we’re not belittling Kim at all, many have hoped that Christina would stay until possible Kim returns and though I’m sure that’s not in your plans, I figured I’d pass on the word."
                                                                                             

Evelyn, Medimmune

"I had an emergency request to produce oversize copies of posters and she managed to complete my request in less than 15 minutes. She was very friendly, polite and very understanding of my short notice request. Please pass along my appreciation."

Stephanie, Medimmune

"This is the third email in this vein I have seen from Stephanie today and I just wanted to express my appreciation (which I will convey to her directly but I hope you can do the same on my behalf from your side of the house as well). Very glad to have her on board and super excited that she is doing everything we had hoped for, even after only a few days. Look forward to having this continue while we build a fabulous team!"

Sepideh, Medimmune

"Sharing news…. A little bit of bragging!Not knowing what a MedImmune SPOT AWARD was, I received one, today, from Mr. Richard Louis Remmele in appreciation for the work I did for him, a scientist at MedImmune whom I helped with an infographics/slide project which will be used in a conference in Boston this April. MedImmune is an awesome place to work at. Thanks for having me here."

James, Sarah & Tareek, NY Times

"We have had the pleasure of the the care and professionalism of your staff members, James, Sarah and Tareek for a while now. About a month ago, I reached out to Janet, cc'd above,to tell her how particularly fine each of these members of your team are. Friendly, precise, swift in their care that we get packages, and clearly committed to making sure we have our work materials right away. They are so professional and so eager and friendly and personable. They are so purposeful in their deliveries to us, which often come throughout the day. They make sure that we have what has come in for us as soon as humanly possible. We rely heavily upon timely delivery of packages because those are all deadline materials needed by us on a fairly quick turn-around, sometimes the same day, for our various closing deadlines for The Book Review and TimesDigest and for our reporting booksellers. I have meant to write to you this way for this entire month. During these weeks since I first communicated with Janet, our high regard and admiration and utmost appreciation for these three individuals has only grown. They each in individual ways, and as a team, that represents your organization, contribute so much to the quality of our work and to the atmosphere of collegiality and mutual high regard and standards here. And we want you to know that."

Talmas, Capco

"Over the last three weeks, Talmas Innocent has helped the Office of the CEO with the migration from Google to Outlook.  For this period of time Talmas worked diligently to make sure our issues were resolved.  He made himself available early in the morning, late in the evening, and on weekends, to enable our office to be fully operational.  Talmas has done a great job for us! Please consider this e-mail as a commendation for a job well done."

As you know, our culture is ALL about RECOGNITION. I always stress the importance of catching someone on your team doing something good and recognizing him/her. 

Thank you all for your care and commitment ensuring our standards are set. Will we get to see YOUR name in next Wednesday's column??

Be inspired. Remember the power of focus and positive energy. It's FSO that makes a difference and you lead the charge. 

Have a fabulous day filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"What you do speaks so loudly that I cannot hear what you say" 
~~ Ralph Waldo Emerson

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Shout Out Wednesday- Clients Praise Our Teams

"First impressions are everything and having Kelly represent us the way she does leaves a lasting impression with our guests. She displays a genuine “brother at your side” commitment!"

Good Morning Folks,

I hope you are having a successful start to your week. Every Wednesday I bring Kudos - Shout Outs direct from a clients praising the great work our employees are doing at their sites. Let's go!

David, Perseus Books

"I am not sure if David is on staff and if he reports to one of you guys now, but I wanted to let you know that I think he does such an amazing job here. So helpful and always goes the extra mile. Great employee, for what it is worth."

Dian, Metropolitan College of NY

"I am writing to commend Dian for her professionalism, outstanding customer service skills and work ethic. Regardless of the number of requests or deadlines, Dian accomplishes the task at hand quickly and efficiently while always maintaining a pleasant persona to the benefit of her operation and the college community. She is a role model to all who have the opportunity to observe her actions and/or interact with her. In sum I appreciate the leadership of Dian and the services of the Mail Room/Copy Center."

Kellyanne, Brother International Corp.
"Just wanted to send you a quick note regarding Kelly and the front desk before my tenure as a contractor here ends.I would be remiss if I didn’t take the opportunity to let you know what a difference it makes for our candidates, vendors and various guests to be greeted by Kelly. She does so with the utmost professionalism and makes everyone feel welcomed and comfortable. Often, she is the first person that our prospective new hires meet. First impressions are everything and having Kelly represent us the way she does leaves a lasting impression with our guests. She displays a genuine “brother at your side” commitment!

Kimathi, Hilton 
"Please be informed that our Office Systems team has received excellent customer service and technical support from Kimathi ! She is not only helpful but has a pleasant and positive attitude. She also demonstrates diligent professionalism."



Luis, SMP
"I am writing you to express my appreciation and commendation for Luis who in the short period of time of working with and for me as his client, has demonstrated daily great displays of professionalism, courtesy, respect and manners. That will be a great gain for any employer to have on their side. It is not often that you see goof and wholesome work qualities and ethics in the young men of today but you gave all that and more in Luis!"

Marcos , United Nations Book Shop

"Marcos just called me to give me excellent news about the sales trend in the Bookshop that I wanted to share with you: We just had two record-breaking days, and will close today with nearly $9000 worth of sales. The sunshine and warmer weather must be having a positive impact on our customers, but I think it's mostly due to the efforts made by our team here and especially Marcos and the Bookshop staff to get the new space up and running."

"WOW!!!!!!!  RECORD BREAKING $9000.00 in sales…………………….in one day!!! HUGE CONGRATS to Marcos and the entire team at the United Nations Book Shop – THANK YOU to Marcos, Claudia, Lale, Beatrice, George, Brandi & Kareem!!!!!! I was at the book shop today and when I walked in the line of customers was out the door – EVERY SINGLE EMPLOYEE was in place, ringing customers up at the register, answering questions on the floor…………….a work of art!!!! We SOOOO appreciate the effort guys. Thank you all for the pride you take in your work and the effort you put forth each and every day. Congrats on the RECORDS BREAKING SALES !!!!!!!!!! GREAT GREAT GREAT JOB."

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"The most effective way to do it, is to do it." 
--Amelia Earhart

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Shout Out Wednesday: Clients Sing Their Praises Loud and Strong

"Kaydeon has always gone above and beyond in a time crunching matter, whether related to locating and securing a conference room, or providing a GoToMeeting, or simply providing some necessary information."

Good Morning Folks,

I hope you are having a successful start to your week. Every Wednesday I bring Kudos - Shout Outs direct from a clients praising the great work our employees are doing at their sites. Let's go!

Sean, Aiche
"Sean, thank you so much for all of your ongoing support today of the large conference today, including managing all of the visitors and deliveries, checking up on the ASCE rep we parked in Pine for a bit who was not feeling well (she appreciated it very much), providing supplemental beverages, generally checking in to make sure all is progressing well, and more."

Mailroom, Y&R
'I received the plants this morning from my mailroom. 
Your mailroom did amazing job packaging the plants. 
Please thank them for me. I cannot thank you enough for all the help with these plants." 


"I can’t say enough about how incredibly smoothly the above-mentioned went under Joann’s caring supervision. Owing only to dynamics in our own group I had prepared myself for many bumps in the road. Joann had considered them all and not only did it go off without issues it was even faster than her quick plan suggested.  I was always a huge fan, but that respect has only grown even more with this project. We are so fortunate to have Joann with us!"

Capco Team

"Thank you for another great event today. The food was delicious and everyone was really excited about it. Well done!!"

Andrea, Capco

"I wanted to thank you again for helping to get everything set up. I really appreciate it. The event went great and everyone was happy so there will most likely be more to come."

  

Kaydeon, Capco

"I just wanted to piggy-back on a recent thank you badge which I've sent to Kaydeon , and to bring her to the forefront as one of your employees. Kaydeon has always gone above and beyond to help provide assistance especially in a time crunching matter. This could be related to locating and securing a conference room, or providing a GoToMeeting, or simply providing some necessary information. Therefore, I just wanted you to know that I appreciate Kaydeon, and all the support which she provides at Capco on a daily basis. It's greatly appreciated" 

Tareek, NY Times **2 Kudos in 1 Month**

"Thank you for providing us with Tareek, he continues to represent the quality of service Ken , you and I work together to provide our customers."

James and Tareek, NY Times

"We have been asking your team, James and Tereek, to whom we could sing their praises loud and strong. They are superb."

"Lee, the person from FSO that has been handling the delivery of most of our shipped boxes to the 14th floor and 15th floor offices. His name is Tareek and he is an absolute pleasure to interact with. He has a great positive attitude every time we see him. He makes a point to end each interaction with, “Is there anything else that I can assist you with?”. Being in the hospitality business myself, his genuine hospitality really shows."

Angel, Business Operations Director

"Angel, thank you for taking the time in your busy schedule to be on site for the walk through. Your continuing display of support and commitment for your on site staff and our partnership in handling the New York Times Postal/Messenger Operations adds value to our FSO relationship."

Evelyn and Tyrone, Medimmune

"Hi Bryce, Thank you for sharing your feedback. I appreciate you taking the time to do so. I am glad to hear things are on track for your deliverables. Thanks to Evelyn and Tyrone for making it happen!!!"



Wendy, PHD
"Wendy helping us out in HR, really made a huge impact in getting us organized with our files and in a good place.  Plus she’s helped us out a lot with the new hire on boarding. What do you think?  I don’t want anyone else to feel left out and singling her out but she has been a Wow wow help."

Our job in hospitality is to make the client feel as if they are at home and create memories and experiences that want to make clients "return." It is also our job to make sure that we supply our clients with that “WOW" factor that makes them feel special. As important as it is to take care of our clients, it is equally important to take care of all of our team members. The more enthusiastic and happy our employees are at work the more productive they will be. Without the support of each team member that “WOW” factor will never be given to our clients.”

To all of our honorees, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"The most effective way to do it, is to do it." 
--Amelia Earhart

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ABOUT FSO:

Recognized on the Inc. 5000 list of the nation's fastest growing companies and ranked among the top 25 of New York's fastest growing privately held companies by Crain's magazine, FSO can proudly boast: 

• 98 % client retention with ZERO displacements 
• 98 % employee retention – twice the industry average 
• 300+ years of industry experience residing in its Senior Leadership Team 
• 120+ corporate support staff supporting our national footprint (HR, IT, Analysts, Subject matter experts etc) 

Led by Mitchell Weiner, the co-founder and pioneer of onsite outsourcing, FSO was created to deliver what the industry has lost sight of – and everything you deserve: 

• An outsourcing experience powered by passionate people. 
• An intimate and personal approach to service. 
• A partnership based on care, trust and mutual success. 
• Involved owners listening to your needs and proposing customized solutions. 

VIDEO:

Brief "corporate portrait" video shows who we are and what we can do for you HERE

To learn more, please contact our national direct line: 212.204.1193. 

Shout-Out Wed: As Customers Tell it, The Strength of FSO Is Our People.

"Thank you for always accommodating us even when we are up against extreme deadlines and for doing all that you do with great efficiency and with a smile. No challenge is too great it seems and you do this for us every day. You are a big part of what makes our PHD Team, great."

Good Morning Folks,

Greetings from one of our newest accounts MedImmune in Gaithersburg, MD.  This is an amazing site and we have such an awesome team here – and as you'll see from the kudos that follow, bright, talented people who are already making a measurable and meaningful impact from our client's perspective.

The strength of FSO is our people. There is so much opportunity within FSO just waiting for YOU! 

We have a Future Leadership program at FSO that evolves around Leadership, Community, Teamwork, Hospitality and Personal Development. And it often starts here, with kudos our employees receive directly from those clients they are assigned to. This is always a strong foundation to a promising career. 

With that all being said, I could not be more excited to share what customers are saying about the great folks we have serving them, every day in every way.

Tyrone and Evely, Medimmune

"Recently I was introduced to Tyrone and Evelyn in the copy center.  It seems that their transition has been difficult and several projects of mine had to be started over from scratch.  They not only completed the projects but did so very quickly and effectively.  I am very satisfied with the quality of their work and wanted to pass that along to you."           

Tyrone and Anthony, Medimmune

"I wanted to reach out to you to let you know what a great team you have there in Gaithersburg!!!   I was in a pinch for an audio room in building OMW and Tyrone and Tony did such an excellent job in assisting me and resolving the issue I had. They were so helpful and they made things so easy for me.  I wanted you to be aware of the wonderful support they provided and give them a huge shout out!!"

Medimmune Team

"I just wanted to inform you that your team in the copy room was very professional and prompt at getting the table tent info sheets completed for me yesterday. Unfortunately, I don’t remember the name of the lady that replaced Onya, but she did a great job at resizing the info sheets to fit the 5x7 tents. Thank you to you and your team for getting this done for me."

Evelyn, Medimmune

"I had a director who needed some binders made up without much notice and Evelyn went out of her way to help make this happen. Because of her assistance I was able to meet the needs of my managers in a timely manner."

Tareek, NY Times
"Just want you to know that Tarik is a great addition to your team. Not only is Tarik a pleasure to deal with but after he delivers to me and I sign, he will always ask "if I need anything else" which means a lot. He is a perfect gentlemen with excellent customer service skills"

Ray and CLEO , PHD **3 Kudos in 1 Month**

"I want to reiterate your thanks on behalf of PHD management. Ray, Cleo- our meeting was a huge success yesterday, due in no small part to your work both on the day and leading up to it, even on weekends. Thank you for always accommodating us even when we are up against extreme deadlines and for doing all that you do with great efficiency and with a smile. No challenge is too great it seems and you do this for us every day. You are a big part of what makes our PHD Team, great."

"Thank you so much for all your hard work and dedication helping us prepare for this latest pitch - we couldn’t have done it without you. You went above and beyond to accommodate our requests, and worked in a seamless and expedient manner. Thanks for being so easy to work with and making us look our best, we appreciate it so much!"

"Nice - and all of it is true - you know we all look at FSO people as true PHD players"

Sean, Aiche

"Thank you so much for all of your ongoing support today of the large conference today, including managing all of the visitors and deliveries, checking up on the ASCE rep we parked in Pine for a bit who was not feeling well (she appreciated it very much), providing supplemental beverages, generally checking in to make sure all is progressing well, and more."


Mailroom, Y&R
'I received the plants this morning from my mailroom. Your mailroom did amazing job packaging the plants.  I cannot thank you enough for all the help with these plants."

We are growing and we need each of YOU to help us achieve the high goals that Mitch and the ELT have set for the company – AND we are now planning for 2025 J.

We promise to give more and more to you in return! We want to THANK YOU and REWARD you for your continued loyalty and commitment. Promise – that is the Mitch way.

My themes are always simple and consistent. I can not do it alone. I need all of you to help us and support the goal and mission vision 2015. 

We are very blessed. We are very lucky. Our company is very strong and our future is even stronger. 

Thank you for being on our team. Have a great Hump Day. Stay warm and lets rock the marketplace. 

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"The thing I hate about an argument is that it always interrupts a discussion." 
~~ G. K. Chesterton

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