TED Tuesday: How to Overcome Overwhelmed — Terry Brock

"I’m still exploring all the benefits of using LinkedIn. I have taken classes, read books and it’s exciting to decide which aspects I want to explore"

Good Morning Folks,

If you've ever been overwhelmed with technology, you will love this TED Talk. Technology is overwhelming for some people.  They try to learn too many new things at once and they end of giving up the process.  Once we learn how to change “No Way” to “Not Yet” we gain control and give ourselves time to learn new and exciting technologies.  

Terry is a marketing and communication expert who shares ideas on how to use technology to build business relationships. He helps individuals and organizations realize potential they didn't know existed.

Terry Brock is a columnist for Business Journals (43 papers across America), a blogger, and a marketing coach. He has worked with clients like AT&T as Editor in Chief for their award-winning industry blog and with Skype as their Chief Enterprise Blogger.

This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx


Terry’s approach to his topics are down to earth, entertaining, and easy to grasp. According to Terry, "once we learn that we are in control things calm down. "

We tend to blame others or the circumstances. Asking ourselves…why not?…helps us stop the blame game and look for action and solutions.  Prioritizing which new strategies to learn also helps. " I’m still exploring all the benefits of using LinkedIn. I have taken classes, read books and it’s exciting to decide which aspects I want to explore"…not everything…just the ones that fit for now. 

Embracing technology will drive your future whether in your career or keeping up with your kids. I hope that we shed more light on a topic everyone struggles to keep up with and encourages you to invest in your own growth and development as a way of life, not just a moment in time.

Have a GREAT day!

 Mitch

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“It is easier to do a job right than to explain why you didn't.”

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Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the fourth consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

Shout-Out Wednesday: Two Clients Honored As Their City's Best Workplaces

"Kudos to Dianne for helping with a very urgent request and always being available for any project, big or small. Dianne truly goes the extra mile to ensure that we the best service possible."

Good Morning Folks,

You need highly skilled and focused people to oversee crucial back office operations.

That’s where onsite outsourcing comes in. Hundreds of the world's best known brands and firms rely on our specialized skills to improve the service levels of their non-core business functions, take care of their people, and drive down costs. By partnering with FSO, outsourcing has become a resource to empower growth through innovation. 

All of our folks in out in the field and have the power to make an incredible impact and a difference in the wealth and success of others. For example, a client (the largest accounting firm in the world), was recently named Chicago's Best Place to Work. Then, last week, an AMLAW 200 client was named a Top Workplace by the Dallas Morning News. I want to thank our team for supporting this success. As one of the honored executives told me "we can't imagine how we'd run without you." Here's more client feedback on the difference we are making:

From Our AMLAW 200 Clients

Re: Dianne – Boston

"Kudos to Dianne for helping with a very urgent request and always being available for any project, big or small. Dianne truly goes the extra mile to ensure that we the best service possible."

Re: Licinio – Boston

"Licinio goes above and beyond what it  takes to facilitate the needs of the client, and is a very positive influence on the team. Recently, he rolled up his sleeves and helped with a leak. He made sure that the water was turned off and that the supplies in the area were removed to avoid further damage. He quick thinking and actions prevent greater inconvenience."

Re: Rachel – At One Of The Big Four Mobile Communications Companies

"Rachel has been praised multiple times for not only doing what is asked of her but also always looking for additional ways to lend a hand at the site. Her attention to detail is truly appreciated."

From The World's Largest Professional Services Firm 

Re: Office Services – Boston, MA

"The team did an extraordinary job last week during the leadership meeting, IT was truly all hand on deck and the team came together to ensure that everything from early morning catering to late night visitor greetings was done with efficiency."

Re: Michael – New York City

"Michael is patient and very attentive to his responsibilities and duties. He is a values asset to the team."

Re: Ezra – New York City

"Ezra has been a great addition to the team. He checks with the client several times a time to see if they need any assistance. When he is asked to do something it is done almost immediately and always with a smile. He is very pleasant to work with every day."

From One of The World's Largest Advertising Agencies...

Re: Clayton– Security

"Clayton has impressed with his hands on leadership and through communications. We are lucky to have him as part of the family."

Re: Front of House Team

"We want to thank the front of house team for all their hard work every day. They ensure that everything runs smoothly and in a seamless manner. Their energy and positive attitude is felt by all on site."

From Our Clients In Property Management 

Re: Wally– New York City

"Wally continues to support the team whenever he is needed, He is always willing to step in and put the needs of the site first. He has covered shifts at the last minute and has taken on the responsibility of running the site when the lead concierge is out. Wally is a true asset to the company."

Re: George – New Jersey

"A Big thank you to George for assisting in making the HVAC/AC project a success. Everything ran smoothly and the client was very impressed and happy with the outcome."

Re: Janet – Englewood, New Jersey

"Janet has done a great job of stepping up into the role of Lead Concierge and has showcased her leadership skills by taking initiatives. She helps out in all aspects from covering shifts when needed to her excellent customer services skills and even taking ownership of training new hires at the site."

At FSO, we take over all non-revenue generating areas of a business by delivering a five-star, White Glove experience, through a full range of outsourced people, solutions, and technology deployed in front and back offices. 

Isn't there something we could be doing for you?

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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'Never mistake talking for conversation'

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TED Tuesday: Robert Waldinger— What makes a good life? Lessons from the longest study on happiness

"There isn't time, so brief is life, for bickerings, apologies, heartburnings, callings to account. There is only time for loving, and but an instant, so to speak, for that."

Good Morning Folks,

Thanksgiving has always been my favorite holiday. The food, family, the stories... always remind me that I have much to be grateful for. Each morning, I'm eager to jump out of bed and get to the office. I'm incredibly fortunate in that I love what I do. My team and I work hard every day to deliver the best opportunities to help you achieve your dreams and ambitions, whatever they may be.

But what else keeps us happy and healthy as we go through life? If you think it's fame and money, you're not alone – but, according to psychiatrist Robert Waldinger, you're mistaken. As the director of a 75-year-old study on adult development, Waldinger has unprecedented access to data on true happiness and satisfaction. In this talk, he shares three important lessons learned from the study as well as some practical, old-as-the-hills wisdom on how to build a fulfilling, long life.

Join 11 million others to experience my selection for this TED Tuesday, Robert's brilliant TED talk: What makes a good life? Lessons from the longest study on happiness




As we usher in the "happiest time of the year," I wish you all the health, wealth and happiness that you deserve.

Have a GREAT day, be happy and…

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

*TED is a nonprofit devoted to Ideas Worth Spreading. It started out (in 1984) as a conference bringing together people from three worlds: Technology, Entertainment, Design. Since then its scope has become ever broader. Along with two annual conferences -- the TED Conference on the West Coast each spring, and the TEDGlobal conference in Edinburgh UK each summer -- TED includes the award-winning TED Talks video site, the Open Translation Project and TED Conversations, the inspiring TED Fellows and TEDx programs, and the annual TED Prize.  More at TED.com

Ted Tuesday: Diana Nyad- "Never Give Up"

"Everyday of our lives is epic....Never ever give up...You can chase your dreams at any age...It looks like the most solitary endeavor in the world and in many ways it is, and in other ways and the most important ways it's a team...When you achieve your dreams, it is not so much what you get, but who you have become..."

Good Morning Folks.

A record-setting long-distance swimmer, Diana Nyad writes and thinks deeply about motivation. If you have a dream, and you have obstacles in front of you, believe in perseverance and find a way!

In the pitch-black night, stung by jellyfish, choking on salt water, singing to herself, hallucinating … Diana Nyad just kept on swimming. And that's how she finally achieved her lifetime goal as an athlete: an extreme 100-mile swim from Cuba to Florida — at age 64. Hear her story.

For ten years (1969-1979), Diana Nyad was known as the greatest long-distance swimmer in the world. In 1979, she stroked the then-longest swim in history, making the 102.5-mile journey from the island of Bimini (Bahamas) to Florida. She also broke numerous world records, including what had been a 50-year mark for circling Manhattan Island, setting the new time of 7 hrs 57 min. She is a member of the National Women’s Hall of Fame and the International Swimming Hall of Fame.

At age 60, having not swum a stroke in decades, she began planning for her white whale of distance swims: the 110-mile ocean crossing between Cuba and Florida. She'd tried it once, in her 20s, and severe jellyfish attacks had defeated her then. But now, with a strong team and a new commitment to her vision, she stepped back into the salt. She spoke about this second attempt at TEDMED 2011. And at TEDWomen 2013, in December, she talks about how it feels to have finally done it.

“It's the fifth time I stand on this shore, the Cuban shore, looking out at that distant horizon, believing, again, that I'm going to make it all the way across that vast, dangerous wilderness of an ocean. Not only have I tried four times, but the greatest swimmers in the world have been trying since 1950, and it's still never been done.”

Within the first few seconds, and with these few words, Diana Nyad has painted a picture and set a mood about her challenge; to swim from Cuba to Florida. She has also established herself as someone you want to listen to, to trust that she is telling the truth, and to find out what happened. What a powerful start.
Motivation aside, so what can you learn and apply about presentations from Diana Nyad’s TED talk?

==> Show passion.
You can instantly hear the passion in Diane’s voice. As you listen, look away from the screen and just listen for a few moments. You can clearly hear the passion in her cadence, and in her vocal inflections. Notice that she is telling you a story, not reciting a stream of facts or numbers. You hear how meaningful and emotional this journey was. Now think of your own presentations; are you focused on the story, the meaning, or the facts and figures? What would happen if you let a little more passion into these talks?

==> Make it real.
Did you see the sharks? Did you feel the frigid water and experience the solitude of the pitch dark? Did you hear her singing John Lennon's "Imagine" – 200 times? These are not mere details. This is the concrete description that makes her story so tangible. You can't fake this, at least most of us can't. What you can do is go to that place where what you are talking about is real and immediate, and then describe what you are seeing and feeling. (If this is difficult for you, contact me about learning the skills of being in the moment and completely focused.)

==> It's not about your slides.
Did you miss seeing bullet points, charts and graphs, or photos? I don't think you did. In fact, I didn't notice until the end that there nothing but Diana and the world she created verbally. Slides would have been so distracting and even irritating as you wanted to hear this story from her lips. Now, if you don’t want to go completely without slides, at least try to cut back and see what happens. Then cut back some more. Use fewer slides, and put less and less on each one. Or start and end you next talk without slides, using them only as needed.

==> Keep it short.
This talk is about fifteen minutes. She could surely have talked for an hour, or many hours, but she told her story in a compelling way in a fairly short timeframe. Your audience is probably too polite to tell you, but they wish you would be a little more concise. Take out unnecessary "padding." Strip the story down to its basics. Tell enough to make your point. Then end it well.

Make it into a story. Note that Diana takes you from standing on the shore ready to set forth at the beginning, and ends with the crowd cheering and her speaking with reporters at the end. This is classic story style. As a bonus, she added three big takeaways as the final thoughts. Use storytelling structure to make your talks more memorable. And make sure you don't blow off your beginning and endings; these are key targets you must hit.

Take a few pointers from Diana Nyad. Never ever give up. Keep working to make your presentations, speeches and informal talks more concise, compelling and genuine. And, once you get to TED.com, look around. There are many speeches you can learn from, and I will be continuing to write about the ones I think have lessons for us all.

Thanks to Applause Inc for leading me to this which delivered it to you.

Thanks to you for listening.

Have a GREAT Day,



Mitchell D. Weiner
Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

Shout-Out: Saluting Our Folks Who Go The Extra Mile

"You were the first ones in office and last to leave, and you did it all with a smile. It is always such a pleasure to work with such a hard working & well organized team."

Good Morning Folks,

As FSO continues its expansion nationally, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

Our clients love what we are doing for them. When they take time to write to me, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that just can't be faked or duplicated. Here's what we are hearing about our folks:

From The World's Largest Professional Services Firm

Re: Security Team 

"The client sent along their appreciation to the team for assisting with a very difficult and last minute situation. The team is also short staffed but they were able to assist the client in the most efficient and professional manner. The client was very happy with the efficiency and professional that not only this situation was handle but also with the day to day services. Go team!!!!"

Re: Kimberly 

"Kimberly goes above and beyond every day. She checks every day if there is anything additional she can assist with. She ensures that all conference rooms are not only ready for scheduled meeting but that they are also cleared out after meetings. She is also so pleasant and courteous. Her attitude truly makes it a joy to work with her every day."

Re: Melissa & Elaine 

"Melissa and Elaine stepped in recently and assist with the transport of supplies and the set  for a huge meeting at the client site. They were also very attentive to other details that were needed for the meetings. Kudos Ladies!!!!"

FSO Attends OBT Gala

From Our AMLAW 200 Clients

Re: Steve Young – CMR, Frost

Great big thank you to Steve for all his Excel training sessions. His patience and expert knowledge on everything Excel is incredible helpful no matter our responsibilities. He makes the training session entertaining and engaging and that makes the material easier to understand. Thanks Steve.

From One of The World's Largest Accounting Firms

Re: Jason, Renee  & William

Congratulations to the team for a successful kick off at this new client. The team was very helpful and efficient in getting the new office opened and set up. They have been very welcoming to not only staff but visitors as things continue to get settled into at the office. We look forward to many more great things from this brand new team.

At A Large Condominium

Re: Zahir 

The client has repeatedly commended Zahir on his excellent customer service and a model concierge. The client is delighted with his professionalism, and enthusiasm. 

At One Of The Big Four Mobile Communications Companies

Re: Mail Services –  Atlanta, GA

Congratulations to the team who have worked tirelessly for the client. They handle every request with a sense of urgency and are proactive in anticipating the needs of the client. The leadership displayed has also put the client at ease and comfortable that things will be addressed in a timely and efficient manner. Kudos!!!

Re: Christina & Cindy- Chicago, IL

"Kudos to Christina and Cindy for this overall great work at the client site. Christina is always cheerful, professional and willing to help wherever needed. She has been a tremendous help on special projects. Christine goes the extra mile and provides high quality service every day. Great Job Christina!!!!"

To The Office Services Team At A Wall Street Financial Services Giant

"Thanks to the efforts of the Office Services team the client was able to sponsor a very successful event. The outstanding support of the staff was a direct result of the team’s tireless efforts and attention to details. Kudos!!!!"

From Our AMLAW 200 Clients 

RE: Charles – California

Thank you Charles being instrumental during a prospect site tour. His professionalism and knowledge were helpful. Great job!!!

Our Chicago welcomed me during his visit recently. They even got me the perfect gift.

Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"Success is how high you bounce after you hit bottom" 
~~ General George Patton

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Ted Tuesday: Guy Winch-— Why Rejection Hurts So Much — And What To Do About It

Psychologist Guy Winch shares some practical tips for soothing the sting of rejection. (Illustration by Dawn Kim for TED.)

Greetings Folks,

Rejections are the most common emotional wound we sustain in daily life. Our risk of rejection used to be limited by the size of our immediate social circle or dating pools. Today, thanks to electronic communications, social media platforms and dating apps, each of us is connected to thousands of people, any of whom might ignore our posts, chats, texts, or dating profiles, and leave us feeling rejected as a result.

In addition to these kinds of minor rejections, we are still vulnerable to serious and more devastating rejections as well. When our spouse leaves us, when we get fired from our jobs, snubbed by our friends, or ostracized by our families and communities for our lifestyle choices, the pain we feel can be absolutely paralyzing.

Whether the rejection we experience is large or small, one thing remains constant — it always hurts, and it usually hurts more than we expect it to.

The question is, why? Why are we so bothered by a good friend failing to “like” the family holiday picture we posted on Facebook? Why does it ruin our mood? Why would something so seemingly insignificant make us feel angry at our friend, moody, and bad about ourselves?

The greatest damage rejection causes is usually self-inflicted. Just when our self-esteem is hurting most, we go and damage it even further.

For the answer, read on HERE

Rejection is never easy but knowing how to limit the psychological damage it inflicts, and how to rebuild your self-esteem when it happens, will help you recover sooner and move on with confidence when it is time for your next date or social event.

Thanks for listening.

Have a GREAT day,

Mitchell D. Weiner

Chief Happiness Officer  

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"Surround yourself with the dreamers and the doers, the believers and the thinkers, but most of all, surround yourself with those who see the greatness within you, even when you don’t see it yourself." ~~ Edmund Lee 

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Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE. 

Shout-Out Wednesday: Cheers To The Nation's Best Outsourcing Team

"Brandiu’s hard work has not gone unnoticed and her positive attitude as well. She is prompt, never complains and also has a smile on her face."

Good Morning Folks,

One of FSO’s true differentiators is our CARE for our employees. We take pride in offering great job opportunities, career paths, reward programs, benefits, mentorship, and training. We truly appreciate the hard work and dedication of our employees.

Here are what our clients are saying about their FSO staff:

Re: Gloria, Serving a Higher Education Client On Campus

"When Gloria came across someone personal documents which had very sensitive information, made sure to secure the documents and then returned them to their rightful owner. This is truly what FSO is all about and we are very lucky to have her."

From Our AMLAW 200 Clients

Re: Diana Pomales — Boston

"Diana recently was an huge help to our client in helping create a very urgent binder. The request urgent and Diana made sure to make herself available so that the project was completed immediately. Great job Diana!!!"

Re: Records Department — Newark

"The records went up to our Boston office to assist in a large offsite records project. With their quick and efficient work, the project was completely quickly. Great job!!!"

Re: Dallas Team

"Kudos the Dallas team who were treated to a lunch in recognition of all the hard work they do for our client every day. Great job team!!!"

Re: Brandi — Dallas

"Brandiu’s hard work has not gone unnoticed and her positive attitude as well. She is prompt, never complains and also has a smile on her face. She is a great asset in take care of the litigation department. Awesome job!!!!" 

Re: Katherine

"During our recent world-wide presence, Katherine could not have been more professional, helpful and supportive, as we guided colleagues around the office for meetings, lunches, photo shoots, cars, flights, etc. I am happy to say that we survived a very demanding week.

To The Team At A Wall Street Financial Services Giant

"Recently our client gave our FSO team an appreciation breakfast for all the amazing work they have done and continue to do in the Copy Center. The team works as a whole to meet the demands of the client going above and beyond exceeding expectations. Well done!!!"

At One Of The Big Four Mobile Communications Companies

Re: Pernesse — Parisippany

"Pernesse acted quickly when a very large shipment was delivered to the wrong address. She was able to track the phones down quickly and made arrangements to have them transported to the correct address. Kudos to Pernesse for her quick action and efficient work."

Re: Vince — Richardson

"Vince helped at the client site sort through various storage rooms that need to be cleaned out. With his can so attitude the spaces were sorted through and the content repurposed or disposed of properly. Vince offered very insightful suggestions through the process which lead to making the space more functional and usable."

Re: Ashton — Bellevue

"Ashton’s attention to detail, follow through and professionalism has made an incredible impact at the client site. Due to this thoroughness mail gets delivered to the proper people. He is also always willing to stepping in helping in any way he can. He is also very polite and courteous and that makes it a joy to have him at the site. Kudos Ashton!!!"!

Re: Tyler — Bothell

"Kudos to Tyler for helping out in the set up for an event. He had a positive attitude and work effortlessly and efficiently. We are truly grateful to have such a great asset on our team."

From The World's Largest Professional Services Firm

Re: Our Floor Hosts —  Chicago

"The Chicago floor Hosts are doing a tremendous jobs. They cover everything from helping guests, helping with major issues and overall just delivering excellent hospitality at every turn. The office runs much better with them greeting, escorting and assisting all guests that walk through the door. Kudos!!!!!!"

To all the FSO employees: IT IS YOU that makes FSO who we are.  From logging in the package to completing the sweep to standing up and greeting every guest coming to us for assistance with a big hospitable smile, clients can count on us because we can count on you.

THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile.

I look forward to hearing more stories from our clients how our team has made a difference.

Have a GREAT day, and I look forward to seeing all of you soon.


Mitchell D. Weiner
Chief Happiness Officer

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“Work for a cause, not for applause. 
Live life to express, not to impress. 
Don’t strive to make your presence noticed, just make your absence felt.”  
~~ Unknown
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