Shout-Out: Going The Extra Mile — "She Is Well Organized, Attentive To Details And Helps Out Whenever Possible"

"We were able to prep, scan, file name, convert data, reassemble documents and transfer to media just 8 business days."

Good Morning Folks,

Today I share compliments I received from a talented group of employees who always jump in and help whenever and with whatever. They truly go the extra mile!

From our AMLAW 200 Clients

Re: Greg – NY

"Thanks to Greg Drouinead for all he does every day especially during those urgent times. He always manages to come through for the client no matter the task and he does so without hesitation."

Re: Jennifer – Records, Newark

"Jennifer has done an excellent job. She is well organized, attentive to details and doesn’t hesitate to help out whenever possible. She is truly an asset to the client and the organization."

From Our Clients In Property Management

Re: Glendaliz

"Glendaliz has made terrific efforts to keep her team and the client happy and engaged through her diligent hard work and her sensitive awareness of how to make her operations successful. She has continually been identified as have major impact for us, our tenants and the employees. She did an awesome decorating her site which shows just how much she cares for her team."

Re: The Park Ave. Team

"We would like to give a great big shout out to the entire team (Ashley, Michael, Ricky, Shanell, Dari & Omar ) for all their hard and strong team work. They great communications with each other has been essential and ensuring that all matters are handled quickly and correctly. We appreciate all they do each and every day."

Re: Carlos – New York City

Carlos went above and beyond to help on an urgent project. He jumped in, took the initiative, made all the necessary arrangements, and even offered to come in on his day offer to make sure everything went smoothly. His professional, and attention to details made the process so easy and quick."

From The World's Largest Professional Services Firm 

Re: Kimberly – Madison Ave.

"Kimberly goes the extra mile. Every morning she walks around the office checking in to see who needs assistance and greets everyone with a pleasant smile and cheerful attitude. She handles every request with urgency and efficiency. She is always ready to jump in and help whenever and with whatever. She is the constant professional in all she does."

Re: Ezra – Madison Ave.

"Ezra goes above and beyond in delivering quality services. HE has often provided assistance on critical matters. He takes initiative and helps out in anything and everything that is needed and asked of him. He checks in several times a day on items he can be of assistance and handles or request efficiently.

From Our Financial Services Clients:

Re: Rene – Wall Street

"Rene is constantly going above and beyond to keep life at here running smoothly. Recently we've hosted a few events for members of the press. Rene sprang into action helping Marketing with all of the logistics. I was especially appreciative of his calm demeanor and positive attitude even when a few things didn't go exactly as planned."

At One Of The Big Four Mobile Communications Companies

Re: Cacharel – Bellevue, WA

"I wanted to take a moment to recognize Cacharel for her hard work and amazing customer service to keep the mailroom running and our customers happy. No matter the situation, Cacharel always has a calm demeanor. She is quick to respond to phone calls and emails no matter the time of day. She has had to tackle numerous challenges here and yet always keeps a positive attitude and a smile on her face."

Re: Zachary – Bellevue, WA

"A big thank you to Zachary for all his outstanding contributions. Throughout the year he has been essential in helping with anything and everything in the mailroom. He is quick to respond to all the needs and does it all with a spirit of service that has not gone unnoticed."

Sharing photos from just two of a multitude of holiday events that took place across the organization. Great times were had by all of our employees. While hundreds of cans of food and warm coats were collected and donated to various organizations to help families especially during this holiday season.

We are always getting kudos like this on our team's amazing work. We could not attain such great success without passionate people doing great things for great clients. It's not a moment in time but a culture that has allowed us to be the company we are today. We truly appreciate everything you do!

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner

Chief Happiness Officer  

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"What we know is a drop. What we don't know is an ocean"
~~ Isaac Newton

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TED Tuesday: Put Down Your Phone And Be Here Now

"When you're standing with someone and you're on your mobile device, what you're saying to them is, 'You are not as important as, literally, anything that could come to me through this device.'"

Good Morning Folks,

Today— Renny Gleeson’s talk viewed by millions: “Our antisocial phone tricks”

In this funny (and actually poignant) 3-minute talk, social strategist Renny Gleeson breaks down our always-on social world — where the experience we're having right now is less interesting than what we'll tweet about it later.

Have a look:


Let me close as Renny did. "We are creating the technology that is going to create the new shared experience, which will create the new world. And so my request is, please, let's make technologies that make people more human, and not less."

Have a GREAT Day and Love Life!


Mitch

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“Take care of your body. It’s the only place you have to live.” — Jim Rohn

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Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

At Christmas, All Roads Lead Home.....

Greetings Folks,

Holidays are a time for family, celebration, and giving thanks. 

As we celebrate the end of a year filled with innovative ideas and positive change, I want to say thank you for helping us (re)IMAGINE better ways to work. 

Whether you are already part of the FSO revolution or just pondering the possibility of a future with us, I very much appreciate your time and attention. 

We look forward to contributing to your wealth and success in 2017 and beyond. In the spirit of the season.... CHEERS!

Mitch

Shout-Out Wednesday: Smart, Creative, Passionate and.. Appreciated!

"We truly appreciate your hard work, efforts and dedication to the company and our clients."

Good Morning Folks,

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

Here are what we are hearing about FSO staff:

From One of The World's Largest Advertising Agencies...

Re: Christopher

"Chris always finds a way to uplift his fellow teammates. He leads by example and has really come into his own now that he is leading the closing shift."

Re: Jaclyn

"Jackie is a super star! She is always lending a helping hand. Her help in training our recent new hire, has really shown how much she cares."

Re: Jason

"Jason has acclimated well to our site. He has taken on a lot of responsibility and been a huge asset as the holiday season picks up."

Re: Raven

"Raven has been crucial in keeping our mailroom organized and up to date. We are extremely grateful for the skill sets she has and her willingness to help the team grow. She is a delight and always has a smile on her face. She is always willing to go out of her way for us and I just can’t tell you how much happier I am at work.  It is hard to always work, but then when you work with employees like Raven, you don’t mind having to come in to work."

Re: Demetrius

"Demetrius Pelzer was a huge help a couple of weeks ago in helping us to prepare for our annual event. This day is a huge event with lots of presentations and activities happening simultaneously throughout the day. Demetrius was able to step in and assist with some of the technical difficulty during the set up. His assistance was absolutely essential in having a successful event."

From Our Clients In Property Management

Re: Carlos — Wall Street

"Carlos was a great asset in assisting to make sure that UPS was delivering and picking up packages every day from the client site. The client had previous issues in setting up and confirming this information with UPS and Carlos made sure to follow up with both the client and UPS until this was all settled."

The team at one of our prime luxury buildings celebrates Cindy’s birthday last week with a beautiful cake and a thoughtful gift.

From Our AMLAW 200 Clients

Re: Lisa & Team - Hartford, CT

"The team assisted at very big awards event in Hartford. They helped with greeting guests, checking coats, cleaning up and all the other little things. Guests truly felt welcomed and it was truly appreciate by all. They were also a great help in decorating the office for the holidays. The team was able to make the office looks absolutely amazing."

Re: Blaine — Drinker Biddle

Even though Blaine has only been with the company for a very short time he has already had a positive impact in the operations at the client site. He has acclimated very well and helps out whenever and in whatever is needed. Welcome and thank you!!!

Re: Ryan — Dallas

"Ryan’s great work has been impressive. His customer services and communication skills have been essential in getting projects and requests execute quickly and efficiently. His sense of urgency and importance are appreciated every day."

Christian & Sergio — New York City 

"Special thanks to Christian & Sergio who definitely went above and beyond last week. After the client closed for the long holiday weekend, a rush high profile request came through. Both Sergio and Christian jumped right in staying late into Wednesday night as well as working all day Friday and Sunday to ensure the project was completed for set deadlines."

Re: Andrew

"Andrew is so helpful and efficient. He jumps right in and helps in all things. He responds to request immediately and makes sure that things are followed through to completion."

At a Client in the Healthcare Industry:

Re: Yang — California  (Also our "Site of the Month")

"Yang is hard working, experienced and very knowledgeable and a great asset to us. She has been very cooperative and quite often goes the extra mile to support all project and needs."

From A Large Electronics Manufacturer

Louie & Mailroom Staff —  New Jersey

"HUGE thank you to the team lead by Louie for turning a space at the client into a functioning conference room for a large workshop that was taking place the day after. The teams quick response and efficiently not only allowed the conference to proceed as schedule but it helped avoided other logistic issues had the team not reacted so quickly."

From The World's Largest Professional Services Firm 

Re: Francis & Floor Host Team — Madison Avenue

Kudos to Francis and her team!!! Her great spirit and bright smile make working with her such a job. Her leadership skills are apparent in the way her team pulls together and attends to all who arrive onsite. Her pleasant and professional attitude have definitely rubbed off on her team and it was very apparent during last week’s Thanksgiving event. All guest were attended to with little to no wait which made the event even more enjoyable."

A huge thank you thank you to the Training Team for our amazing team building event. We built vision boards and had the best time ever! We had an amazing year with many accomplishments! Cheers to you and we are looking forward to an amazing year ahead!

Our team is committed to hiring quality employees who are trained, incentivized, and motivated. They are passionate about their purpose, excited about what they do, and you will feel like they are truly an extension of your business. We have a proven track record of reshaping our clients’ success by always improving service, controlling cost and taking better care of the people who serve them.

It’s a great joy for me to get to work every day with a team of such smart, creative, and passionate people. Know that you are all APPRECIATED!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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'"Stop being afraid of what could go wrong and start being positive about what could go right"  ~~ Zig Ziglar's New Year's Resolution

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TED Tuesday: (re)IMAGINE— The Surprising Habits of Original Thinkers With Adam Grant

"Know that being quick to start but slow to finish can boost your creativity, that you can motivate yourself by doubting your ideas and embracing the fear of failing to try, and that you need a lot of bad ideas in order to get a few good ones."

Good Morning Folks,

Today's speaker is Adam Grant, Wharton’s top-rated teacher. How do creative people come up with great ideas? Adam Grant studies "originals": thinkers who dream up new ideas and take action to put them into the world. In this talk, learn three unexpected habits of originals — including embracing failure. "The greatest originals are the ones who fail the most, because they're the ones who try the most," Grant says. "You need a lot of bad ideas in order to get a few good ones."

Adam has been recognized as one of HR’s most influential international thinkers, BusinessWeek’s favorite professor, one of the world’s 40 best business professors under forty. Grant was tenured at Wharton while still in his twenties and has been honored with the Excellence in Teaching Award for every class he has taught. His first book, Give and Take, was a New York Times bestseller translated into 27 languages and named one of the best books of 2013 by Amazon, the Financial Times, and the Wall Street Journal—as well as one of Oprah’s riveting reads and Harvard Business Review’s ideas that shaped management. His speaking and consulting clients include Google, the NFL, Merck, Goldman Sachs, Disney Pixar, the United Nations, and the U.S. Army and Navy. Grant earned his Ph.D. in organizational psychology from the University of Michigan and his B.A. from Harvard College. 

According to Grant, "Know that being quick to start but slow to finish can boost your creativity, that you can motivate yourself by doubting your ideas and embracing the fear of failing to try, and that you need a lot of bad ideas in order to get a few good ones."

Have a GREAT day!

 Mitch

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"Too many people miss the silver lining because they're expecting gold."
~~ Maurice Setter

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Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the fourth consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

TED Tuesday: How to Overcome Overwhelmed — Terry Brock

"I’m still exploring all the benefits of using LinkedIn. I have taken classes, read books and it’s exciting to decide which aspects I want to explore"

Good Morning Folks,

If you've ever been overwhelmed with technology, you will love this TED Talk. Technology is overwhelming for some people.  They try to learn too many new things at once and they end of giving up the process.  Once we learn how to change “No Way” to “Not Yet” we gain control and give ourselves time to learn new and exciting technologies.  

Terry is a marketing and communication expert who shares ideas on how to use technology to build business relationships. He helps individuals and organizations realize potential they didn't know existed.

Terry Brock is a columnist for Business Journals (43 papers across America), a blogger, and a marketing coach. He has worked with clients like AT&T as Editor in Chief for their award-winning industry blog and with Skype as their Chief Enterprise Blogger.

This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx


Terry’s approach to his topics are down to earth, entertaining, and easy to grasp. According to Terry, "once we learn that we are in control things calm down. "

We tend to blame others or the circumstances. Asking ourselves…why not?…helps us stop the blame game and look for action and solutions.  Prioritizing which new strategies to learn also helps. " I’m still exploring all the benefits of using LinkedIn. I have taken classes, read books and it’s exciting to decide which aspects I want to explore"…not everything…just the ones that fit for now. 

Embracing technology will drive your future whether in your career or keeping up with your kids. I hope that we shed more light on a topic everyone struggles to keep up with and encourages you to invest in your own growth and development as a way of life, not just a moment in time.

Have a GREAT day!

 Mitch

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“It is easier to do a job right than to explain why you didn't.”

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Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the fourth consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

Shout-Out Wednesday: Two Clients Honored As Their City's Best Workplaces

"Kudos to Dianne for helping with a very urgent request and always being available for any project, big or small. Dianne truly goes the extra mile to ensure that we the best service possible."

Good Morning Folks,

You need highly skilled and focused people to oversee crucial back office operations.

That’s where onsite outsourcing comes in. Hundreds of the world's best known brands and firms rely on our specialized skills to improve the service levels of their non-core business functions, take care of their people, and drive down costs. By partnering with FSO, outsourcing has become a resource to empower growth through innovation. 

All of our folks in out in the field and have the power to make an incredible impact and a difference in the wealth and success of others. For example, a client (the largest accounting firm in the world), was recently named Chicago's Best Place to Work. Then, last week, an AMLAW 200 client was named a Top Workplace by the Dallas Morning News. I want to thank our team for supporting this success. As one of the honored executives told me "we can't imagine how we'd run without you." Here's more client feedback on the difference we are making:

From Our AMLAW 200 Clients

Re: Dianne – Boston

"Kudos to Dianne for helping with a very urgent request and always being available for any project, big or small. Dianne truly goes the extra mile to ensure that we the best service possible."

Re: Licinio – Boston

"Licinio goes above and beyond what it  takes to facilitate the needs of the client, and is a very positive influence on the team. Recently, he rolled up his sleeves and helped with a leak. He made sure that the water was turned off and that the supplies in the area were removed to avoid further damage. He quick thinking and actions prevent greater inconvenience."

Re: Rachel – At One Of The Big Four Mobile Communications Companies

"Rachel has been praised multiple times for not only doing what is asked of her but also always looking for additional ways to lend a hand at the site. Her attention to detail is truly appreciated."

From The World's Largest Professional Services Firm 

Re: Office Services – Boston, MA

"The team did an extraordinary job last week during the leadership meeting, IT was truly all hand on deck and the team came together to ensure that everything from early morning catering to late night visitor greetings was done with efficiency."

Re: Michael – New York City

"Michael is patient and very attentive to his responsibilities and duties. He is a values asset to the team."

Re: Ezra – New York City

"Ezra has been a great addition to the team. He checks with the client several times a time to see if they need any assistance. When he is asked to do something it is done almost immediately and always with a smile. He is very pleasant to work with every day."

From One of The World's Largest Advertising Agencies...

Re: Clayton– Security

"Clayton has impressed with his hands on leadership and through communications. We are lucky to have him as part of the family."

Re: Front of House Team

"We want to thank the front of house team for all their hard work every day. They ensure that everything runs smoothly and in a seamless manner. Their energy and positive attitude is felt by all on site."

From Our Clients In Property Management 

Re: Wally– New York City

"Wally continues to support the team whenever he is needed, He is always willing to step in and put the needs of the site first. He has covered shifts at the last minute and has taken on the responsibility of running the site when the lead concierge is out. Wally is a true asset to the company."

Re: George – New Jersey

"A Big thank you to George for assisting in making the HVAC/AC project a success. Everything ran smoothly and the client was very impressed and happy with the outcome."

Re: Janet – Englewood, New Jersey

"Janet has done a great job of stepping up into the role of Lead Concierge and has showcased her leadership skills by taking initiatives. She helps out in all aspects from covering shifts when needed to her excellent customer services skills and even taking ownership of training new hires at the site."

At FSO, we take over all non-revenue generating areas of a business by delivering a five-star, White Glove experience, through a full range of outsourced people, solutions, and technology deployed in front and back offices. 

Isn't there something we could be doing for you?

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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'Never mistake talking for conversation'

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