"If you look after your staff, they'll look after your customers. It's that simple." ~~Richard Branson
Good Morning Folks,
Spring is in the air this beautiful Monday morning, and also in my step.
As Richard Branson says, "If you look after your staff, they'll look after your customers. It's that simple."
We train people well enough so they can leave, and treat them well enough so they don't want to. To me being a great boss means hiring talented people, loving them every day and letting them know it.
For years my brand has represented perfection. It has been synonymous with the best service and best people ever.
Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to think beyond their daily tasks and think like our clients.
"What would the client want? What do they need? How could I be more proactive in their eyes? How could i really impress them?"
As a true partner who never stops looking out for you, we always take that extra second to ask and then ACT! We know that productivity is about all about delivering quality and value and working smart. (With a smile!)
Treat our clients like gold. Be a good listener be a good friend, be generous, don't be critical, don't try to find fault, at the end of the day— smile.
Treat your teammates like family and never ever give up and I promise you will thrive.
As we head into a new week remember that everything we want to achieve is in our grasp! Everything we dream about can happen. We just have to have the conviction to go get it. We have to have the heart to make it happen and the desire to put forth the effort.
Your energy, enthusiasm and professionalism are always greatly appreciated and looking forward to a great week!
Inspire a Nation, Fulfill Dreams and Love Life!
Mitchell D. Weiner
Chief Happiness Officer
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