A Heartfelt Wednesday Shout Out To Our Incredible Team

"She has a very upbeat, can do personality and certainly provided the support that our Chairman needed while visiting the office for meetings."

Greetings Folks,

Here are some of the AWESOME things our clients are saying about our motivated, team oriented, passionate people:

George- NYC HQ Of The World's Preeminent Daily Newspaper

"George is a very conscientious employee that provides friendly service with a smile to our clients. He goes about his daily routine in a gleeful manner that really radiates with the team. George is a hard worker and he pays attention to detail."

Michelle & Terrence  - Mobile Communications Leader, Washington

"Michelle has been great with making sure that we always have paper for our printer/copier, in addition to other random things she has done for us. Terrence has been great with bringing us our mail and supplies, among other things. Thank you for making my job easier."

Legal Team, New York

"Thank you all the amazing staff (Dawn, Denise, Pamela, and the Mail Room Team in particular) who make this place run smoothly, and our jobs easier, on a daily basis!"

Diana, Clem, and Tim, AMLAW 200 Firm, Boston

"Once again Diana, Clem, and Tim have gone above and beyond!!  Printed lengthy docs and made 9 large black binders for our clients!  Thank you so much – you are the best!"

Michael- Law Firm

Michael recently picked up 5 banker boxes from a partner containing binders and documents.  Most of these documents had no client matter assigned to them so it would be almost impossible for us to retrieve them if they were to be sent to storage.  So in a very persistent and professional manner, he actually stopped down to the partners office and received the required information and authorization.  This is just another example of Michael and the entire records department going the extra mile for the clients."

Daniel, Jorge & Gloria - Serving on Campus

"Hiring the right people is hard, but mailroom staff is an amazing team. They are kind, helpful, and customer focused. It’s great to have them working in our campus. Keep up the good work!"

Kimberly, Vanessa, Sharaya, Jasmine and the 23rd Floor Team & Jovany -Global Consulting Leader on Madison Avenue

"Kimberly helped the group out of a pickle a week and a half ago. They had new hires starting the next day and their desks did not have chairs or phones.  With a single conversation, Kimberly was not only able to get them the chairs they needed for the flood of new hires but she also ensured that they had working phones at all of their desks. She made their onboarding process seamless and positive!"

"We received unsolicited feedback from staff & others on the 11th floor. They think Vanessa is so friendly & helpful. She has a pleasant attitude, willing spirit to help out and a nice demeanor!"

"We had a recently retired Chairman's Office partner reach out about how great of an opportunity it was to interact with Sharaya.  Sharaya was helpful in providing him with an appropriate office in which to work, and volunteered on a number of occasions to provide support such as assisting him in connecting to the Firm's Wi-Fi network, etc.  She has a very upbeat, can do personality and certainly provided the support that he needed while visiting the office for meetings."

Jasmine and our team on the 23rd floor are doing an exceptional job taking care of the Tax Catalyst Direct Admit candidates. They are going above and beyond to inform me as well as trying to find a quick solution in case something goes wrong.

"Jovany has been of great help to the team in finding a last minute conference rooms. His help is greatly appreciated by his team as this had made it easier for them to have their team meetings for the rest of the day and get some client work done."

Rossi & Our Chicago "Big 8" Team at Crain's Best Place to Work

"Rossi is truly the standard when it comes to White Glove Concierge Services. He always goes above and beyond and truly embraces our company culture, thank you for all you do!"

"I wanted to take a minute to thank you and the outstanding FSO team for the contribution you have all made in helping us become one of Crain's "Best places to work in Chicago." Your team has really made a difference from the great greeting we receive from Christine on arrival at the top of the escalator to making everyone feel at home on the second floor. The impression that we have made on all of our visitors from the Mayor to our Senior Leadership has been fantastic."

We are always getting kudos from clients like this on our team's amazing work. We could not attain such great success without passionate people doing great things for great clients. It's not a moment in time but a culture that has allowed us to be the company we are today.  We truly appreciate everything you do!

Have a GREAT day as I look forward to seeing all of you soon.

Mitch


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"The privilege of a lifetime is to become who you truly are."
 ~ Carl Jung
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FSO Front of House: Delivering A Warm and Memorable Experience

“First impressions are everything and having Kelly represent us the way she does leaves a lasting impression with our guests."

"I couldn’t be”happier with my decision, when I walk in the door and present this building to my customers."

Good Morning Folks,

Your front of house is the storefront for your organization. FSO’s first impression makers on duty bring your brand values to life by delivering a memorable and white-glove experience that is genuine in delivery and sustained over time.

• FSO provides a white-glove experience to your end-users and clients through a Personal + Passionate + Productive culture of hospitality.
• Our well-trained staff creates a warm and highly inspirational experience for your valued employees and guests.
• We provide five-star front of house service, delivering a full range of solutions, including reception, switchboard, corporate concierge, and office support.

Our clients ask: “What we can do differently to stand out in the market?” FSO’s concierge associates are all about that first smile, shining in hospitality, and delivering accurate information as your organization’s ambassador. They always seek new ways to make our client’s life better, and deliver an exceptional experience.

No other onsite outsourcing organization is as committed to leveraging a triple threat combination of People, Solutions and Technology to reduce / control costs, improve service, and take better care of the people who serve you:

+ People

• Reception Switchboard Corporate Concierge Office Support Security

+ Solutions

• Hospitality Services Hoteling Services Reprographic Services Traditional Services

+ Technology

• Help Desk
• Performance (KPI / SLA) Management
• Facility Scheduling / Booking

From back office support to reception, FSO is a go-to group, totally invested in going "above and beyond” to assist. 

To reserve a no-cost, no-obligation, comparative analysis to see how much you can save, and how much stands to be improved, CLICK HERE to email me personally.

Have a GREAT Day. Love Life.

I'll be a seeing you soon.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . ..  . . . . . . . . . . ..  . . . . . . . . . .  . . .  .

“His big smile and friendly hello I so welcoming.

Now every day, I get that same warm hello, 

regardless of how hot it is outside,

and it just helps me start my day off right.”

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It's Wednesday: That Mean's It's Time For a Shout Out To Our Stars

"Maria is an outstanding employee who is always pleasant, and goes out of her way to help me. She is thoughtful, and I can rely on work that she gives me to be done accurately and correctly."

Good Morning Folks,

Our clients love what we are doing for them. 

When they take time to write like this it is testament to what I've been saying all along: FSO has a unique and unstoppable passion to exceed our clients expectations. Our culture is what defines us: Personal, Passionate & Productive. We have a proven business model that is key. We strive each and every day to not only meet expectations, but to exceed them. Our teams are hospitality driven individuals, recruited from brands where white glove service is required.

From our ownership team, support staff, subject matter experts... to our on-site folks, our focus is to come to work every day thinking of ways to (re)IMAGINE a better experience for you and your guests.

Here are some of the amazing things our clients are saying about our motivated, team-oriented, passionate people. I am honored to be in the company of all mentioned. 

Compliments From The World’s #1 Ranked Professional Service Firm

"Forwarding handwritten note from client's HR Managers, sent along with a Box of chocolates for our Admin Staff. They continually provide excellent service on a daily basis to this firms' employees:

Angela 

Shanise 

Michael

Luz 

Michael M

Kimberly

Jasmine

Nakeisha

Darryl

Khajuaan

Fariyal

Maria

Kimberly

"This young lady clearly takes her job seriously and enjoys what she is doing.  She greets me and my colleagues every morning with a smile and "how are you today? Can I do anything for you? Do you need anything?" Kimberly has been extremely diligent in making sure that we are covered with paper daily; so much so that she recently walked the floor with one of the office services managers because there was a discrepancy as to why she was putting tickets in for the paper. What the office services manager saw was that she was justified in initiating the ticket and further, she was trying to understand why the floor ambassador said he had  supplied paper that morning, yet there was none/limited when the office services manager showed up. We need a few more like her; it makes the rest of our jobs much easier."

Jasmine

"We had a VIP group (our competitors) for a meeting and it got a bit chaotic as the power around the table was not working and some of the guests wanted chairs that were adjustable.  I kept running back and forth to Jasmine for help and although I know she wanted to throw me out the window (smile), and this is not her job, she was very pleasant,  approachable and was quite helpful in reaching out to others to get us organized. So on that note, thank you so very much. It means so very much to have had you there to help."

Nikeisha

"Nikeisha you are amazing !! Not only for this. You always go far and beyond of your work."

Darryl

"On Tuesday, December 8, 2015 Audit Partner Larry hosted an all day Client Meeting in Conference Room 23302.

I was assisting Radian EA Barbara. A bare white table was set up and we requested a table cloth. We were pleasantly surprised to received a white cloth with the our logo from Darryl.

It was greatly appreciated by the client -- received a lot of compliments, in fact.

Thank you for letting us use the tablecloth for the client. Is really a pleasure to work with you!!"

Denise

"I am a new RMO Sr Manager in Risk Assurance and wanted to let you know that Denise came to my office today to see if I had gotten my screen as someone had taken it from my office. I told her that I got the new one and i had to go pick it up at the mail room.

She was very helpful by going downstairs and picking up my monitor vs me doing it. She offered to help me get it and i really appreciate the effort she put on her part as I was really busy this week to pick it up. So kudos to her for being very helpful.

Khajuaan

I wanted to comment that I've been very pleased with Khajuaan, who has been very helpful.  He stops by my desk to see if I need anything, and helped me with a project.  I see that he goes around the 7th Floor looking for issues, and puts tickets into the database as called for.  In addition to being responsible and responsive, he is a very pleasant person to deal with!

Thanks for listening,

Fariyal

"Just wanted to write a note to let you know how helpful Fariyal was this morning.  Unfortunately, we forgot to reserve a conference room for a client meeting. We tried to reach the meetings and event group As we all ran around crazy (calling Mike, running to the office of the meeting and events group) I asked Fariyal for her help and she was extremely pleasant and was able to guarantee us a room."

Maria ... At One Of The Oldest Law Firms In Continuous Existence In The United States, Specializing In Banking

"Maria is an outstanding employee who is always pleasant, she goes out of her way to help me. She is thoughtful ,and I can rely on work that she gives me to be done accurately and correctly. I would highly recommend her as employee of the month in fact the year."

Edward, Anthony & Davidson at AMLAW 200 Firm

"I walked in last week while Davidson was crawling under a desk – Witnessed it myself. Great team and Davidson definitely leads by example"

"I also wanted to drop you a note to make you aware of the awesome security staff you have. On Saturday evening, 12/5,  around 7PM I received a call from my cousin who had a car accident in Connecticut on his way home to Boston. Fortunately he was unharmed but his car was not drivable. He was forced to take Metro North back to Manhattan and when her arrived he called me. He was on 42nd and Lexington avenue with 2% power on his phone and did not know what to do. I called the security desk (X3333) and told them the situation and asked if they could help him out. They were very nice and welcomed him into the lobby, charged his phone, allowed me to speak with him over their line until I was able to pick him up and take him to a bus.

I really appreciate the kindness they showed him. Please thank the officers that were on duty that evening. I don't recall their names but they did go above and beyond to help him when he was in a bind. THANK YOU ALL FOR ALWAYS COMING THROUGH -  WELL DONE!!!!!!!!!"

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

The PERSONAL touch AND CARE that our clients complimented us on…this is what sets us apart; this is why we are blowing the competition out of the water every chance we get, this is why our employees LOVE FSO and feel the connection to us! 

Cheers FSO USA!!!!

Mitchell D. Weiner
Chief Happiness Officer

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"Leadership is service, not position" ~~Tim Fargo
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Speaking of Changing Fall Colors, A Leader's True Colors Are Revealed in Tough Times

"Regardless of where you work, always continue to learn what makes leaders successful and what makes them fail" 

Good Morning Folks,

As I have often reminded our teams, anything is possible. Regardless of where you work, or what you do, always continue to learn what makes people successful and what makes them fail.

Because.. The most important resource in the entire universe is YOU. Products, services, innovation, ideas, breakthroughs – they all exist in your head, your heart and your hands. The output of your thinking, the engaging of your heart and the enlistment of your hands create profound results.

“Successful people do what unsuccessful people can’t do”. Find me anyone with skip, fire and twinkle who wants to learn and grow, and I will promise you a career in my company, never just a job. No one ever sets out to be average at FSO, we need to be the best at everything we do.

I am forever grateful to you all for being such a loyal audience and for the great feedback you've been sending my way. I really appreciate it!

Great leadership seems easy when things are good and everybody's happy. When times grow tough, however, a leader's true colors are revealed.

Ten years ago, a group of U.S. soldiers tasted combat for the first time in Sadr City, Iraq. Bill Murphy Jr. got to know one of the junior U.S. leaders in that battle when he wrote a book about West Point and wartime.  

Murphy chronicles the lives of representative 2002 graduates of the United States Military Academy. A former trial attorney for the U.S. Department of Justice and an army veteran, Murphy was protégé of celebrity journalist Bob Woodward and has military experience that may have helped him connect to his subjects and perhaps encouraged them to be open with him. He also reported from Iraq for the Post. Here's an excerpt from In Time of War that first appeared in INC:

Dave Swanson was a 26-year-old lieutenant then. He's out of the military now, and we talked recently about what he learned by leading 40 soldiers in 82 straight days of combat. Most of us probably won't be taking a platoon into a hail of gunfire anytime soon, but applying these principles can greatly improve your effectiveness as a leader, no matter what challenges you face. 

1. Control your fear.
As bullets whizzed by him for the first time, Swanson says he was very much afraid. However, he realized he had to subdue his fear because his soldiers were looking to him for clues as to how they should react. 

Courage doesn't mean the absence of fear, and of course being a leader certainly doesn't mean charging ahead blindly in the face of adversity. It does mean you can't allow your fear to become contagious. Your team needs to believe you're in control of yourself, if they're to have confidence that you can make smart decisions in tough times. 

2. Remember that the mission comes first.
You owe a lot to your team for giving you the privilege of placing their trust in you. First on the list, you owe them a goal worth dedicating their efforts to, and you need to demonstrate that you're willing to do whatever it takes to achieve it. 

"I say complete the mission at minimal expense to the people," Swanson says. "Every military leader will publicly say that the mission comes first, but we always accomplished the mission with the soldiers in mind."

3. Remember that the mission comes before you, too.
The only way that "mission-first" mantra can work is if your people truly believe that you will put the mission before yourself, too. In a life-imitates-art moment, Swanson says that in the heat of combat, he thought of a line from the 2001 HBO miniseries, Band of Brothers: "The only hope you have is to accept the fact that you're already dead. The sooner you accept that, the sooner you'll be able to function as a soldier." 

In combat, this means being willing to risk your own safety for others in the unit and the mission. In other contexts, it means demonstrating that you'll sacrifice your personal short-term interests for the team's goal. Otherwise, how can you ask them to do so? 

4. Rely on your preparation.
Swanson spent years preparing for battle. He had been an enlisted solider, he spent four years at West Point, and he trained for nearly two years after graduation. While training alone will never quite prepare you to lead in real life, he says, it's as close as you can get to the real thing. 

The same principle applies in any leadership context. Think ahead of time about how you'll react to tough situations, so you can free your mind in crucial moments to react and adapt quickly. 

5. Be tough, but human.
"To those who have been in combat," Swanson explains, "you live by hardness, intuition, and compassion." 

As an example, he stayed awake and on duty for 60 straight hours at the start of the battle, pushing himself until he physically collapsed, but he also found moments of humanity and even humor in the heat of combat. Your team needs to know that you're tough, but also that you're reacting to the world around you like an engaged leader, not a machine. 

6. Encourage your people.
Business is rarely a matter of life and death, but war certainly is. One of Swanson's soldiers, Specialist Jacob Martir, was killed in action during the months of fighting, and several others were wounded and sent home to hospitals in the U.S. 

"It absolutely ate me alive to lose anyone in the platoon," Swanson says. However, he realized that it fell to him to encourage his soldiers and inspire them to keep going. "They were all special. The next day after any [casualty], I would remind them that each of them had already sacrificed themselves for each other on a daily basis--and how, if required, I would sacrifice myself for any of them." 

7. Communicate effectively.
In the heat of battle, it's easy--almost natural--to shut down everything else and focus exclusively on the job at hand. That's a dangerous inclination, however. It's important to make communicating what's going on a priority as well. Your team and all of your stakeholders need to know what's going on, or they can't contribute. 

"Early on in combat, radio communications weren't always the greatest, but that was no excuse," Swanson says. "When technology fails--and it always does at the worst possible moment--you need to have backup ways of getting and giving information." 

8. Use your resources wisely. But use them.
Especially in the first days of combat, Swanson's unit dealt with destroyed and unarmored vehicles, and insufficient supplies of almost every sort. More important, confusion, combat, and casualties left them critically short of soldiers. 

At the same time, they made full use of everything they had. At the end of the first week of fighting, for example, Swanson reflected that he had personally gone through ten 30-round magazines, meaning he had fired 300 bullets at the enemy. Just about everyone else in his platoon had, as well. 

9. Imitate the leaders who inspire you.
When Swanson had to act in the heat of battle, especially when his soldiers' eyes were on him, he thought back to the lessons he had learned at West Point, and some of the other leaders he had known and respected. He also found himself asking a question that has circulated for years among military leaders as a sort of joke: "What would John Wayne do?"

"Regardless of where you work, always continue to learn what makes leaders successful and what makes them fail," he says.

We have amazing employees, customers and leaders at FSO. Thanks to our employees for all you do for us, and to our clients for awarding us with the privilege of serving you.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . 

"Excellence is not an act, but a habit"

. . . . . . . . . . . . . . . . . . . .. . . . . . 

It's Easy To Get Hooked On FSO Hospitality

"FSO is nearing its five year anniversary and we have lots to be proud of. But we have only just begun. We have one goal. To be the best on site outsourcing company this industry has ever seen."

Good Morning Folks,


Our wonderful team at FSO truly embodies what it is to be hospitable, and I believe hospitality is where most outsourcing relationships lose steam. It's the advantage that's enabled FSO to best competitors whose incumbent client relationships go back for decades.

What is hospitality?  How do you make employees in the field more hospitable? How do you make the client feel the hospitality that separates FSO from all of its competitors?

Just like you have introverts and extroverts in life, hospitality starts for having an eye for personality as well as skill. It’s that twinkle in the eye, that skip in the step, that fire in the belly that makes our people different from any of our competitors’ from day one.

And for those who have been with me for years, I have always made this very simple. You can't teach people the DNA. But you can teach them the business. Right? But it has to come from within, within you to have that positive attitude and energy that allows anything to be overcome. It's about quality performance, personal service and a do-anything-for-the-customer commitment 

Many of our associates join us after eating, sleeping, and breathing hospitality for prior years in positions of service. We have even plucked customer service and hospitality folks from the front desks of several well-known New York City hotels and finest private clubs.

The First Impression Makers

Your front of house is the storefront for your organization. Our team brings your brand values to life and make visitors feel warmly welcomed. We deliver high-quality visitor experiences that perfectly reflect your values.

The folks we place in concierge, security or front desk reception positions (that we call informationalists because they are also cross-trained, multi-tasking utility players), looks to make a great First Impression and FSO's Concierge Associates are all about that first smile, service and information delivered as an ambassador for the organization. FSO ensures our customer service oriented staff perform at 5-star levels to make that front desk experience a truly warm and memorable experience.

Says one of our top concierges' serving at one of the nation's largest public relation firms, "I learned a great deal from being on the front lines of customer issues throughout my prior positions. For one, I learned that a smile goes a long way! A smile can totally change the way somebody approaches you and how they interact with you. Secondly, maintain eye contact and use the customer’s name. By using the guest’s name you are showing them that they are important and it helps to build upon the relationship. The final lesson I have brought with me to FSO is providing the unexpected. In Hotels, we often provide guests with a complimentary upgrade or sending an amenity up to a guest’s room after you find out it is their birthday or anniversary or another special event. These small actions can enhance relationships and make the guest coming back for years."

Using client’s and guest names when they approach us, making eye contact, always smiling, and going above and beyond to surprise a client or guest by doing something unexpected is what we are there to do! When incumbents aren't doing any of the above, then they aren’t being seen as delivering a superior experience, can’t be making an impact at all and worse, are opening up the door for competitors like us to eat their lunch.

You Can't Deliver 5-Star Hospitality, Without Passion

What we do is core to us and non-core to our clients so we do it better. Passion is a great gift, and we have a lot of gifted people taking care of our clients and always doing more to assist, which is what hospitality is all about. Most importantly our galactic growth continues to fuel the creation of new jobs and provides advancement opportunities for roles that traditionally had been glass ceilings.

Industry leading training, incentives, rewards, recognition and a TRUE career path sit at the heart of a successful company culture of hospitality and service that’s made the difference between a workplace people dread and one they brag about.

Penultimate Hospitality Takes Leadership

I read a very interesting article recently on Leadership and the premise was "Leadership is Simple." Great leaders are simply great guides on other people's journeys. So, what will make YOU a great guide (leader)? 

• You know and live the culture 
• You prepare and you keep your skills sharp
• You listen and work with the team 
• You support them, keep them moving and on track, and remove obstacles 
• You allow the team, through their own skill and will, to reach success safely. 

In closing, tell someone today that they’re awesome. This is how you have a Super Life. Spread positivity. Our employees are unbelievable. As long as they have so much hustle in their hearts, and have no room to criticize, hate or challenge I’m on their side. 

FSO is nearing its five year anniversary and we have lots to be proud of. But we have only just begun. We have one goal. To be the best on site outsourcing company this industry has ever seen.  

We are healthy. We are strong. We are family. And we are all in this together. 

Have a great day and thanks for supporting our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Nothing is impossible, the word it self says I’m possible"

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Learn more about what DIFFERENTIATES FSO here

FSO On The Fast Track Welcoming A Record Breaking Surge of New Accounts

"Imagine you are a customer choosing FSO as a business partner. You sign the contract and immediately become part of the FSO family! But wait, it does not end there, you now have a specialized transition team assigned to you with Client Relations Directors, Client Relations Managers, Team Leads, Associates, and members of our operations, finance, people solutions and  IT teams ready to help you (re)IMAGINE your business."

Good Morning Folks,

Since the company’s launch in 2010, Future State Outsourcing (FSO) has been on a roll, signing a record-breaking number of accounts in all verticals with no sign of slowing down.  

FSO has dedicated significant resources in order to further support this surge of growth and expansion nationwide. But we could not make the shift without a strong leadership team who collectively has hundreds of years of onsite outsourcing experience, having created hundreds of thousands of new jobs and solid solutions that have provided decades of success to tens of thousands of organizations.

FSO is all about engagement with our clients and becoming part of your business family. Our leadership team’s experience and ideas have come from the streets and not from behind a desk or from sitting in board meetings with endless graphs full of “why nots.” Our leadership team is out in the field with you - our clients – listening, impacting and improving the services we deliver every day. In addition to our proven leaders, Our Future Leaders are truly one of our greatest assets. Our mission with Future Leaders is develop business leaders across the FSO enterprise.

Finally. An Outsourcing Partner Who Won't Disappoint You

Every account we've won and in growing the business so rapidly in just 60 months was a client of someone else who disappointed them. In this economy, bigger conglomerates look to cut costs, but make a big mistake when they skimp on training. By neglecting to properly and consistently train their folks, our competitors have opened the door for others to eat their lunch.

Training is OUR competitive difference, and folks from all walks of the company are taking advantage of it. 

As technology continues to move faster and faster, rapidly innovating companies will find that trustability and management accountability will become indispensable. Moreover, when it’s not your core competency  it’s vital to have someone else managing it who knows how to hire and train in that type of role.

FSO's surge in growth and expansion throughout the United States has been largely driven by market and client demands. Our clients are asking us to grow with them. As they expand, they want FSO by their side. Leading that charge is our President, Jim Caton.

Hospitality is Jim’s DNA. He has perfected the art of working closely with our national clients and our onsite teams in the field and remains highly engaged with every aspect of our client’s operations. Jim is tasked with expansion, while overseeing and ensuring service extraordinaire for existing business.

Operational best practices continue to be our greatest asset. Accordingly, Dean Graves joined FSO as Senior Vice President, Operations and our Executive Leadership Team (ELT) to apply his first-hand client insights. Dean reports directly to Mitch and is responsible for all of the tri-state operations and staff. 

In a day and age when technology carries equal weight in relevance to people + solutions, Our Chief Information Officer, Thomas Pategas, provides a unique level of strategic support and advice for our clients.  Not only does our CIO provide unbiased hardware and software recommendations, but he also has the strategic experience to ensure our solutions are in line with our clients overall IT device management, strategic goals, and budget. HE is always thinking about how technology can drive out costs and cycles, while making possible for you what was not possible before. 

While we are partners, we are always thinking about how technology can drive out costs and cycles, and make visibility, transparency and accountability a real time event.

A Sleep-Easy Transition

With all these new accounts coming in, besting relationships with incumbent partners that, in some cases, go back decades, the question I am often asked is "what about the transition," "how will you deal with my current teams, many of whom we like?"

FSO understands the importance of a seamless transition plan. A seamless transition is the result of careful planning and setting the expectations required to persevere through it.  Our signature Sleep Easy Transition methodology brings together skilled leaders from both sides working harmoniously to minimize culture change and service disruption. A seamless transition features a communication plan to inform employees, vendors, providers, and others involved.  

The key components of FSO’s Sleep Easy Transition process are as follows:

• Kick Off & Announcement
• FSO Experience Greatness
• Sleep Easy Documentation
• The Next Generation

Each component is executed in the weeks leading up to the Go Live or Launch date.

FSO has an extremely robust transition process in which executive members of our sales, Operations, Finance, HR and IT departments are included. This senior level involvement ensures that every facet of the transition process and your company’s needs are covered.

In the event that your firm or organization has decided to outsource, FSO will help lead and guide the staff transition process once the announcement has been made. We are there with you each step of the way to ensure all legacy staff can “sleep easy” throughout the transition process.

It's all explained in detail in the business plan we will propose to you.

To existing clients: We appreciate and value your trust - we are blessed to have such loyal customers.

To those that have, or may know someone with, the need for a refreshing approach to onsite outsourcing, call me personally at (212) 204-1193. Bottom line: Our clients love us and you will too. It doesn't hurt to look and I promise we can help you to improve.

Look out to the remainder of 2015!!!  Where you can count on us to show you new possibilities, new revenue and all the happiness and peace of mind you’ve come to expect from FSO.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

Read My Post: Finally. An Outsourcing Partner Who Won't Disappoint You

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"The growth and development of people is the highest calling of leadership." Harvey S. Firestone

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Finally: An Outsourcing Partner Who Won’t Disappoint You

"We have the service delivery expertise to create a customer experience unlike any other."

Good Morning Folks,

I hope everyone had a relaxing and rejuvenating weekend.

It’s rare that I make a sales pitch for us here, but we have been so well-received in recent presentations and I get so frustrated when I see how disappointed the companies I meet with are with their incumbent suppliers, knowing of the great people we have on-board and how much better life and business could be partnering with FSO. So here I go.

We've been on Inc. 500’s Fastest Growing Companies in America three years and running.  Why?

225 of biggest and most exciting innovative on the planet trust us with their back and front office business processes. Every single one of those clients chose us after being disappointed with their incumbent partner. The primary benefits that attract them to FSO are better technology, customer service and hospitality best practices that are unequalled.

Through our unique personal, passionate and productive culture, hands-on management and recipe for success that combines People + Technology + Solutions, we free clients to focus on their core business more efficiently.

At FSO, we team the latest technologies with a highly trained, motivated, team oriented, passionate people who care about doing a great job for YOU. We stand out from the crowd with the industry’s most comprehensive training, awards and recognition programs and are the happiest place to work.

Here continuous self-improvement drives everything we do. We help you improve your overall business by eliminating the management burden on you. The majority of day-to-day oversight of these non-core, yet mission-critical functions rests in the hands of FSO, so you eliminate much of the time otherwise spent maintaining the infrastructure, handling HR issues and adding more managers to handle the load.

We have the service delivery expertise to create a customer experience unlike any other. We focus on motivating and driving the hourly employee to deliver great service with a skip to their step, twinkle in the eye and fire in the belly. We excel at attracting and retaining inspired and passionate people with performance based rewards and opportunities for advancement.

We provide unlimited training and recognition to our field employees: We guide, mentor, teach and support them. We show them they matter and are important.

• Messenger Internship Program (MIP): Providing each member with invaluable skills to further their careers.

• Future Leaders Program (FLP): Identifies and develops business leaders across the FSO enterprise.

• Mitch Institute of Training (MIT) :The Mitch legacy is training; whether with FSO for 2 months or 20 years we strive to teach skills valuable for role and everyday life.

• Masters Of Our Trade (MOOT) Group: Delivering exceptional onsite outsourcing services is based on the delivery of best practices and being masters of our trade. FSO has built the strongest “think tank” in the business through the development of our Masters of our Trade (MOOT) Group.

At FSO today, you’ll find hundreds of lives transformed... people with careers, not jobs. People thriving, not just surviving.

From the first infectious smile and happy face that greets you by name in the morning, we offer an enormous opportunity to (re) imagine and reinvigorate your workplace with People + Solutions + Technology from FSO.

TALK TO US. WITNESS US. AND MOST IMPORTANTLY, EXPERIENCE US!

If we can help you, or someone you know, call me personally at (212) 204-1193.

Have a great day and thanks for supporting our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"There are enough mediocre, half happy people in the world. 
Be vibrant." 

~~ Jamie 

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