"My job is made easier knowing FSO is there to cover some key functional; areas in the event of a severe weather emergency and service to our clients will not be affected. Well done."
Good Morning Folks,
Seems like only yesterday I was getting calls about how the service in the legacy outsourcing companies that I had built, had fallen short, which began picking up the back of a napkin as a blank canvas to doodle my ideas on how I could come out of retirement and do it right.
Since then not only have we become the fastest growing company in all of outsourcing, but so far in 2014, as companies everywhere and even our competitors are cutting back and being spun off, we've hired a national sales team, on boarded over 200 employees, added operations in LA, Houston, Miami and New York, and best of all we promoted several of our Future Leaders to support our budding infrastructure!! FSO is truly embarking on something remarkable.
It's said that great leadership seems easy when things are good and everybody's happy. When times grow tough, however, a leader's true colors are revealed.
And what a challenging time for those true colors to shine with the severe winter all around us. But as you'll see from the comments below, when clients needed a true strategic partner they could count on, they counted on us. And we delivered.
It's said that great leadership seems easy when things are good and everybody's happy. When times grow tough, however, a leader's true colors are revealed.
And what a challenging time for those true colors to shine with the severe winter all around us. But as you'll see from the comments below, when clients needed a true strategic partner they could count on, they counted on us. And we delivered.
Here are some of the AWESOME things our clients said about our motivated, team oriented, passionate people in the month of February…Keep up the EXCELLENT work!
Ausberto Falcon, CAPCO
"I wanted to send you a quick note and emphasize on how wonderful Ozzy is. We had our recruiting event the other night and not only did he take the initiative to assist he basically took over all the responsibilities for that night with regards to our catering. He went above and beyond and made it very easy for me and the team. He is a wonderful addition to Capco's building services."
Antonio Torres, OMD
"I wanted to take a moment to let you know how well Antonio is doing at 195 Broadway. He is extremely diligent with his daily walk through of the office space. His attitude is excellent. When I met with my boss, Gianluca Baglioni, he remarked on how pleasant Antonio was to deal with. His talents as a handy man are constantly be put to good use at 195 Broadway. He truly is an asset to your company. Please pass this on to the correct people at your company so that Antonio gets credit for a job well done."
Brennan Becker, CAPCO **3 Kudos In 1 Month**
"Thank you so much for arranging all of the food for the Buffalo inductions today! Everything was there when we arrived in the morning and they were on time/ did a smooth transition for lunch. It was all really good!"
"I never got around to commending Brennan on her great work on Corporate Services School. She was able to quickly pick up and adopt so many responsibilities that I felt as if she was a member of our team from the start."
"During the craziness of it all she was always so poised and willing to take on more and more responsibilities. It was honestly such a nice and refreshing change for us. Since then she has been a great go-to person for any questions I had about any event. Her work with food vendors has been amazing as well. Brenn is quick on her feet and I am more than comfortable on relying on her for anything. I greatly look forward to planning the next big training event with her."
"Just wanted to send some appreciation for helping with the filming on Friday/Tuesday. Really appreciate it, and you made the process much easier"
==>CAPCO
"Michael and Victor, you've both been a tremendous help so far, not only in reaching this important deadline but also with the day-to-day here. Jonathan, thank you for getting the group together to get everything out the door on time. You really went the extra mile. Ausberto, Gabriel, Roger, and Brennan; Victor and I might still be knee deep in boxes if it we're for you. Thank you."
"My job is made easier knowing FSO is there to cover some key functional; areas in the event of a severe weather emergency and service to our clients will not be affected. Well done.My job is made easier knowing FSO is there to cover some key functional; areas in the event of a severe weather emergency and service to our clients will not be affected. Well done."
==> Centerline
"I just wanted to send you a quick note regarding the Centerline Team. They have made every effort to get into the office regardless of the adverse weather conditions we have been experiencing this winter. Charles, Harun, Gene and Kathy have made my job easier as I know they will always be in the office when I cannot get there. Knowing that they are always there to support me to make the office run smoothly has been extremely helpful. I just wanted to take this opportunity to 'sing their praises'."
==> Christina Negron, PHD
"I just wanted to shoot you a note stressing how amazing it has been to work with her for the past 9 months or so since I started here. She has been nothing short of helpful in any requests I've brought to her. Beyond that, she's been great with my team at large as well. Eric & Neethu constantly sing her praises. She has been great both in a professional and personal sense. When I do have questions, she is quick with great solutions and delivers in a prompt, professional manner. When it's just crossing paths in the kitchen, she's always great to chat with. Her ability to distinguish both makes for an welcoming, collaborative atmosphere."
==> Danny Sanchez, Univision
"The main reason that I wanted to recommend Danny is his attention to detail and how I feel that on a daily basis he personally makes my job easier. There has never been a request that he hasn’t been able to complete, but more than that he constantly has a “can do” and pleasant attitude with any request.I have actually come to rely on his help in many areas and feel he is an important part in the Research Team."
==> Jonathan Ramos, Capco
"Just wanted to take a minute to thank Jonathan for the push he's put in on getting our A/C units in our server room back up and running. While we've had lots of hoops to jump through with the building and A/C company etc, Jonathan's been super diligent offering contingencies and support to keep us solid as possible in the meantime. With an installation confirmed for tomorrow I could only say it wouldn't have been possible without this man's effort!!"
==> Juan Tinch, Univision New York
"Juan did a great job moving our files yesterday. Thank you for arranging it and many thanks to Juan for executing it so smoothly."
==> Lisbeth Rodriguez, Integro
"I wanted to again express both mine and Integro’s pleasure with the job Ms. Rodriguez did while here. Many of the employees spoke to me about how well they felt Ms. Rodriguez handled herself, being both organized and conscientious."
==> Monica Veloz and Razelle Townsend, CAPCO **4 Kudos In 1 Month**
"I am writing to let you know that Monica and Razelle do superb job with scheduling and taking care of the reception area needs. They are always willing and able to assists with conference schedules and provide any information they can. We are fortunate to have their services!"
"I just wanted to take a second to recognize the incredible work of your team. Raz and Monica have been very accommodating in catering and assisting with the coordination of all New York-based training. Both of them have been incredibly flexible and reliable when it comes to last minute requests. I even appreciate their effort to diversify our choices for lunch. Capco is such a fast-pace environment and I am happy that I have the added support from these two."
"I wanted to let you know that Monica and Razelle have been very helpful in my transition into Capco. They are more than willing to offer an extra hand and have been very helpful in navigating my way to Capco, with who to connect with and how to book conference rooms. Both Monica and Razelle, are valuable assets to Capco."
"I wanted to reach out to you and let you know about the great work that Monica and Razelle have done since I joined Capco. On multiple occasions, I have needed help with some issues that I was having and they were always there to provide a helping hand. They both always go the extra mile and work extremely hard at helping others."
==> Raphael Mata, Liquidnet
"Thank you all for your help today with the MIT meeting on 8. Meeting and logistics were flawless!"
==> Shalaine Adams, FSO HQ **2 Kudos In 1 Month**
"I Just wanted to let you know that I enjoyed our training session more than ever due to the fact that you brought light into the room and lifted my spirits (which is pretty awesome due to the fact that I felt horrible after day 8 of no caffeine lol) with the humor and positivity that you exude which made my experience very refreshing. Thank you so much for an amazing time."
"I had a wonderful time at the Experience training this morning. I am excited to be onboard and looking forward to working with a wonderful employer who is truly genuine as well as the wonderful opportunities in store for me. Kudos to Shalaine! Her warm and inviting energy was wonderful. We all felt right at home and like we'd known her for a long time."
==> Stephanie Santiago & the FSO Team at Moses & Singer
"Stephanie and her band of fantastic Records/Hospitality staff does it again! During yesterday morning's snow storm, most of my staff were unable to make it to work. The entire FSO team was here. Wow, the entire team. Stephanie developed a back-up plan which worked perfectly. Heather and Julieta were prepared to cover Reception, Steve handled Conflicts and Mike/ Tyronne were ready to assist the Mail Room. Amazing. Stephanie had most of my key areas covered and this was definitely appreciated.
Once again, I feel they deserve a round of applause. My job is made easier knowing FSO is there to cover some key functional; areas in the event of a severe weather emergency and service to our clients will not be affected. Well done."
==> 70 Green
"Wanted to take a quick moment to thank the 70 Greene team. Manuela and I both feel Brian has a firm lead on the Front Desk and we welcome the addition of Marisol who has been courteous, professional and has responded immediately and effectively to any all requests. As always, Brian — a delight — proves time and again he’s our sure-fire “go-to” guy! Any and all requests are met with a smile and can-do attitude. Also, we wanted to thank Jose, Abe and team for the quick responses on minor issues we’ve had with our apartment — hot water and what-not. These were quickly and effectively resolved. And last but not least — the cleaning team who we admire for their continued efforts — in spite of the salt and snow, to keep the building foyer and floors clean — with special attention to waste shute areas. Thank you all and much appreciated."
Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to hink beyond their daily tasks and think like our clients.
"What would the client want? What do they need? How could i be more proactive in their eyes? How could i really impress them?"
Do you know? Have you asked? Or are you assuming? A true partner who never stops looking out for you, who takes that extra second to ask and then ACTS!
Never lose the passion, the smile and what makes you special but put yourself in our clients shoes and get to know what they might be thinking!
All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.
I look forward to hearing stories from our clients how our team has made an impact by being a leader.
IT IS YOU that makes FSO who we are. Love Life!
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"None of us is as smart as all of us." --Ken Blanchard
"What would the client want? What do they need? How could i be more proactive in their eyes? How could i really impress them?"
Do you know? Have you asked? Or are you assuming? A true partner who never stops looking out for you, who takes that extra second to ask and then ACTS!
Never lose the passion, the smile and what makes you special but put yourself in our clients shoes and get to know what they might be thinking!
All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.
I look forward to hearing stories from our clients how our team has made an impact by being a leader.
IT IS YOU that makes FSO who we are. Love Life!
Mitchell D. Weiner
Chief Happiness Officer
"None of us is as smart as all of us." --Ken Blanchard
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