Shout Out Wednesday: The Kudos; Thanks; Admiration; Praise and General Good Will Continue to Flow Our Way

"We had less than a month to do what the Chairman had been planning for a year…I know I was driving many of you nuts with my detail obsessing…we had a limited budget….and a space that can be challenging…… and it all didn’t just work … IT ROCKED! I was very proud – we have the best outsourced team in the industry!!!!!

Good Morning Folks,

In delivering our Onsite Outsourcing Services, our people are the driving force in making the difference– it’s that twinkle in the eye, that skip in the step, that fire in the belly that makes our people different from any of our competitors .

Our Company Culture (PERSONAL, PASSIONATE AND PRODUCTIVE) ensures our staff provides a better service experience to our clients and in turn, we provide a warm and highly inspirational environment for our valued employees. 

Here are some of the amazing things our clients are saying about our motivated, team-oriented, passionate people. According to our clients, our employees raised the bar. Then jumped over it.



Capco 5th & 6th Kudo this month!
"I am a Consultant in Capco's Capital Markets department.  Carl (copied) and I just finished a proposal to Morgan Stanley, which is due tomorrow, and Andrew Brown graciously agreed to help us print and bind six copies of the large Powerpoint deck.  I understand he stayed late (he finished at 7:20), so I just wanted to let you know how much we appreciated all of his assistance.  Without him, Carl and I would have been here much. much later! Andrew e is one of the most polite people I've ever met and It's a real pleasure interacting with him every day."

"Jonathan - Thank you so much again for your help! We really appreciate it! 
You are the best!!

Nelson, NBC Universal

*He is very pleased with the Print Services department.

*Since my arrival the improvement has been drastically noticed.

*Andrew and Issac finally have a leader that can help them achieve their daily duties and goals.

*Every day that goes by a new responsibility gets added to my list. With each day that passes the confident level rises higher and higher among all users and upper management.

*He also stated that I was a super star and that in two weeks I have accomplished wonders.

*Also today I was granted full Administrator privileges for all units and that we are headed for big things. Also Michael stated that everything is running smoothly.

Maritza / Cahill Gordon & Reindel LLP

Maritza, I will miss you.  I am so glad I had the chance to work more closely with you over these last few years.  You are so dedicated and responsible about everything you do.  More than being a great FSO manager, you are an indispensable member of the Cahill team. I know that you an Gloria will keep everything humming and Cahill is so lucky to have both of you. I hope you get to enjoy your retirement at some time in the future with you children and grandchildren. I’m sure I will continue to get the “news” on what’s happening at Cahill but please don’t hesitate to call me if you ever need anything and certainly you must contact me if you are ever out in the Santa Fe area~~ Regina /Director of Office Service/Cahill Gordon & Reindel LLP

Demetrius, Y&R
"Dee continues to do a great job for us and to always go the extra mile.  I have seen him literally manning almost every FSO position here this week. Apparently he was a little short staffed but he rose to the occasion and made sure all bases were covered. I’m sure he put in extra non-billable hours too and he never ever complains. Make sure he feels loved. Thanks and have a good weekend." ~~ SVP, Director of Facilities Management/Young & Rubicam Group

 

Shalaine Adams, Corporate Trainer, Chicago.

"I am writing you this letter to thank you for the orientation you gave us this past week. I do agree with the personal, passionate, productive approach to business because that allows artists like me to be themselves when it comes to helping people out in business. When I mentioned the route I was referring to what us artists love to do. I love to be creative and with that I influence and inspire people and that's what keeps me going. Having someone smile at you and making that person happy brings me joy. So applying that to customer service, being personal, passionate, and productive is just me being loyal to the route of what I love. Because we all have the same goal in life and that goal is happiness." ~~ Nicolas 

Lindsay Abken, FSO Marketing Associate 

You’re awesome! Thanks you so much for all the work and efforts today! You stayed late and supported the team and we could not have done it without you! Thank you very much! You’re efforts do not go unnoticed! 

Ralphy, Liquidnet

Just thought you should know Ralphy has been very present on his floor and attentive to everyone. He’s been coming around a lot and vacuuming offices. He also helped me change compliance posters on the floor. He’s been doing great. Just a kudo for him.~~ MAYA /GLOBAL TALENT ENGAGEMENT/ LIQUIDNET

Sam, Liquidnet

"As you know, Sam has some administrative duties assigned to her job function as Liquidnet’s receptionist. Sam pre-approves invoices and assigns the charges to the correct cost center before they ever come across my desk. She kept digging and digging, even calling the shipping company for clues as to what this odd charge was and it was indeed a shipper they used but billed in error. Although only a small amount, Sam stuck with it to get us the credit for the charge. It is a pleasure to have Sam working here. She always has our best interest at the forefront of everything she does."~~ Catherine

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Our honest love and care for the hourly employee is truly “in our hearts” and while competitors have tried to replicate that passion, it can’t be faked.  Our leaders are constantly driven to think of ways to make your Employee Experience even BETTER. 

THANK YOU for all of your support and hard work…Keep on shining! WE really appreciate it!  

Cheers FSO USA!!!!

Mitchell D. Weiner
Chief Happiness Officer

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"A champion is afraid of losing. Everyone else is afraid of winning"
—Billie Jean King
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