Inspire ME Friday: Jen's Scarf— Hospitality Defined

"It was absolutely the most memorable event that I can remember in most recent years. I was blown away!"  -Jen

Good Morning Folks,

Today a very inspiring story from our own Director of Intelligence, Eddie Pons:

A silk scarf laid in a puddle of mud on a rainy day, just like today. It was beautiful, a brightly colored flower print that challenged the grey weather. The senior lady that owned it, had it stripped off of her person from a gust of wind the rain blew past her, unknown to her as she swiftly kept walking to remain as dry as possible.

A gentlemen took notice, ran after the silk scarf, looked up and... the lady was gone.

The young man tried to track the lady down in the rain - up and down the street, left and right, to no avail. He went back to the building where she exited from, the very office building where the young man worked. He inquired with the building concierge as to the reason of her visit, where he found out she was there for a meeting. He got her name and business address and researched her immediately. He reached out to her and was able to speak with her assistant who informed him that she would be out of town for 2 days and would not be reachable.

The young man took the silk scarf to the dry cleaners, had it packaged, wrote a personal note to the lady and had the scarf delivered to her office, waiting for her return. The note simply said: "hope you enjoyed your trip."

THIS is absolutely what HOSPITALITY and going above and beyond are is all about. Making a direct impact on someone in an incredibly amazing way that just makes someone else feel wonderfully.  

Receiving this level of service is a feeling we all want and deserve. Delivering this service makes us feel equally as wonderful!  As we enter into the Summer Holiday Season, the POWER of FOCUS should be, it is better to give than to receive - this is in the forefront of everything we do.

This is a practice I believe deeply in and promote regularly. Jen sent the above note via e-mail as the package with the scarf had a business card accompanying it as well. The card was mine - Jen and I remain in contact throughout the years!

Helping others.... feels great.

Train others to be as hospitable as possible to leave a lasting impression and see just how good you feel in the process.

Make an Impact…

Make a Difference…

Make someone’s day – and yours as well.

TRAINING = HAPPINESS = HOSPITALITY

How can I help you? 

Thanks Eddie. That's service with a capital S. And remember that inspiration grows from perspiration.


So lets all join hands and be happy!

Have a GREAT WEEKEND!

Mitchell D. Weiner
Chief Happiness Officer

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“Though no one can go back and make a brand new start, 
anyone can start from now and make a brand new ending.”
~~ Carl Bard

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