Inspire ME Friday: Jen's Scarf— Hospitality Defined

"It was absolutely the most memorable event that I can remember in most recent years. I was blown away!"  -Jen

Good Morning Folks,

Today a very inspiring story from our own Director of Intelligence, Eddie Pons:

A silk scarf laid in a puddle of mud on a rainy day, just like today. It was beautiful, a brightly colored flower print that challenged the grey weather. The senior lady that owned it, had it stripped off of her person from a gust of wind the rain blew past her, unknown to her as she swiftly kept walking to remain as dry as possible.

A gentlemen took notice, ran after the silk scarf, looked up and... the lady was gone.

The young man tried to track the lady down in the rain - up and down the street, left and right, to no avail. He went back to the building where she exited from, the very office building where the young man worked. He inquired with the building concierge as to the reason of her visit, where he found out she was there for a meeting. He got her name and business address and researched her immediately. He reached out to her and was able to speak with her assistant who informed him that she would be out of town for 2 days and would not be reachable.

The young man took the silk scarf to the dry cleaners, had it packaged, wrote a personal note to the lady and had the scarf delivered to her office, waiting for her return. The note simply said: "hope you enjoyed your trip."

THIS is absolutely what HOSPITALITY and going above and beyond are is all about. Making a direct impact on someone in an incredibly amazing way that just makes someone else feel wonderfully.  

Receiving this level of service is a feeling we all want and deserve. Delivering this service makes us feel equally as wonderful!  As we enter into the Summer Holiday Season, the POWER of FOCUS should be, it is better to give than to receive - this is in the forefront of everything we do.

This is a practice I believe deeply in and promote regularly. Jen sent the above note via e-mail as the package with the scarf had a business card accompanying it as well. The card was mine - Jen and I remain in contact throughout the years!

Helping others.... feels great.

Train others to be as hospitable as possible to leave a lasting impression and see just how good you feel in the process.

Make an Impact…

Make a Difference…

Make someone’s day – and yours as well.

TRAINING = HAPPINESS = HOSPITALITY

How can I help you? 

Thanks Eddie. That's service with a capital S. And remember that inspiration grows from perspiration.


So lets all join hands and be happy!

Have a GREAT WEEKEND!

Mitchell D. Weiner
Chief Happiness Officer

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“Though no one can go back and make a brand new start, 
anyone can start from now and make a brand new ending.”
~~ Carl Bard

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InspireMe Friday: FSO's Eddie Pons on "It's GO TIME: Creating and Owning The Day"

There is no better example of someone who took opportunity to heart and made the most of it in the form of a fulfilling and lucrative career working his way all the way up to FSO Division Director as Eddie Pons. According to Eddie, "When people ask me what I do for a living, I reply: FULFILL DREAMS!"

Good Morning Folks,

The real fire in this company, the steam that powers the engine comes from the field and from our real world examples that it is possible to lift yourself up and turn a dead end job into a lucrative career.

There is no better example of someone who took opportunity to heart and made the most of it in the form of a fulfilling and lucrative career working his way all the way up to FSO Division Director, as Eddie Pons. According to Eddie, "When people ask me what I do for a living, I reply: FULFILL DREAMS!"

So to send you off to the weekend with a BIG SMILE, here is today's inspirational message from Eddie Pons. It's the kind of motivational messages people from all walks of our company contribute daily. 

These communications take time and effort and are not business as usual for for a company in our business. But that's exactly why we have such high client and employee retention rates and take the extra effort to let every one at every level know they matter and they are in a place where opportunity for advancement abounds. 

Just ask Eddie Pons and dozens like him at FSO who have worked their way up to stardom. Eddie, over to you.

==> It's Go Time by Eddie Pons

Coming up in a fast paced, exciting and explosive environment is AWESOME!

Living and assisting in the growth of an unstoppable organization is THRILLING!

Leading the charge, intimate involvement and owning countless moving parts is INCREDIBLE!

FSO USA IS that experience!

From where we started 3.5 years ago, to being National today and global tomorrow - FSO is aggressively the fastest growing company in the Industry.

Mitch has created an Opportunity Rich organization and there is so much to take advantage of, by way of your career, new business, education and countless more.

We are fortunate to have industry leaders at our finger tips with a vast vault of knowledge and expertise. Not “just” the co-inventor of our industry, Mitch is the BEST possible resource to pull from everyday – and, he’s right within our reach! What other on-site outsourcing organization can say that!?    

We are all here to prosper personally and increase that prosperity throughout FSO USA, and expand both!

FSO can do so much for you, and you for it!

Think about this:

“Why can’t I ever… get a break?”

“How come they…are so lucky?”

“When is it going to be…MY time?”

At FSO, Mitch has created an environment where – YOU CAN SUCCEED!

A place where, if you apply yourself, follow the steps, have a desire to learn and grow – YOU CAN SUCCEED!

If you continuously go the extra mile, always give of yourself and believe in the mission – YOU CAN SUCCEED!

Ask yourself:

“Have I been a go-getter?”
-early start, do whatever is needed, lead the way

“Do I know our business?”
-you know your “job”, know everything you can

“Am I always challenging myself?”
-complacency is the “enemy”, do something different, learn something new

It is amazing how much power and control you have over your own future. Do you leave things up to chance – OR – do you AGGRESSIVELY go out and fight for what you want!?

FSO IS HERE FOR YOU!

For people who WANT more and will do what is needed to GET more. Exemplify:

==> Leadership

==> Consistency

==> Dedication

==> Ambition

==> Relentlessness

==> Determination

Doing whatever is needed and going above and beyond, every single day. Refocus:

==> Revenue

==> Margins

==> KPIs/SLAs

==> FLP

==> Client Love-fest

==> Employee Love-fest

Caring about what your contributions are, who you are. Embodying:

==> Integrity

==> Respect

==> Honesty

==> Ethics

==> Responsibility

==> Accountability

YOU create your own opportunity, based on the product that is… YOU!

Look at the above statement again.

It “BEGINS” and “ENDS” with… YOU!

Go out there and be the perfect example of FSO=HOSPITALITY!

CARE about what you do! Who you are! What you represent!

Push yourself harder TODAY, than you did YESTERDAY, so you can celebrate TOMORROW!

You want to WIN?

You want an OPPORTUNITY?

CREATE IT!

OWN THE DAY!

Wow, how can I top that? 

As you can see we believe that showing and truly believing in what someone can achieve generally helps them become all they are capable of being.  

After you initially identify an individual's strengths and passion, if you continue to provide the right encouragement, advancement opportunities and support, then you can ensure that top talent is maximizing their potential.   

I dare say we promote more people every day than most other companies of our size.

Don't let anything or anyone stop you. Believe and inspire. And SPREAD THE WORD. 

Have a fabulous, sunny, spring weekend filled with love and inspiration.  

Be great and (re)IMAGINE!

Mitchell D. Weiner

Chief Happiness Officer  

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"Only from the heart can you touch the sky."

~~ Rumi

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Learn more about what DIFFERENTIATES FSO here