"The level of service that I have received has been outstanding to say the least. He is one of those folks that you look forward to seeing and always know that he has your back and is willing to work with you under high pressure deadlines."
Good Morning Folks,
FSO entered into strategic partnerships with clients to (re)IMAGINE non-core functions including Reception, Guest Services, Hoteling, Copy/Reprographics and Records, so enabling our clients to concentrate on their core competency of creating value for THEIR customers.
In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams across the USA helps clients improve service, reduce cost and take better care of the people who help make it possible.
Today we hear directly from client management about some of the AWESOME ways our motivated, team oriented, passionate people supported them in the month of June.
Ardiana, IMG ***3 Kudos in 1 Month***
“I just wanted to write in a good word for Ardiana at reception. I’ve had to schedule a meeting or two at IMG for the last minute, and she’s been nothing but amazing and helpful! She’s very responsive, covers everything and even shows our guests to the proper conference room. It’s a joy to work with her!”
“Ardiana, I know these past weeks have been very hectic and I want to thank you for your hard work accommodating my division’s needs. You play an important role helping use set up meetings. Thanks again for your hard work.”
“I wanted to let you know that Ardiana was the BIGGEST help today in securing a guest office for WME/IMG’s COO. Our COO's schedule is difficult to manage, and she went above and beyond to help me. She took the initiative to call people for me and get to the bottom of things, and she was an absolute pleasure to work with.”
Daniel, IMG
"May I just expound to you how grateful and thankful I am regarding the help that Daniel provided the IT team during our 11 Madison move. During multiple times he helped us physically move all of our equipment was instrumental to completing our workload. It was a stressful and trying time and he helped us tremendously through it. The entire IT team is thankful for his help. Thank you again."
IMG Team
"I want to thank you all for your support last week. Without you all, we would not have been productive. Because of your timely and quality support, our HR team was able to get through testing of the Workday product and get along with each other in the same room for hours at a time!! "
Theresa, IMG
Thank you, this was such a sweet note to get! You were always a cheerful smile to see in the morning and thanks so much for your help (now and continuing…sorry for those legal boxes J). Will miss you also!!
Victor, IMG ***2 Kudos in 1 Month***
Just wanted to let you know that Victor saved the day again. He fixed the espresso maker. It’s not just that he did the task, it’s how friendly and professional he always is. He puts us all in a good mood and keeps the floor on an even keel.
"I’d just like to give some kudos to Victor for continually going out of his way to help things function more smoothly over here at IMG 200!He’s really been a great help to our office (for a few above the benchmark requests)! Thanks!"
Peter, IMG
"I wanted to drop you a quick note to let you know that Peter was invaluable on Tuesday night helping out the team that works on SUBWAY with a very large mailing project. Often times when we ship something, it is usually no easy task, but with Peter’s help, everything goes smoothly and we make the UPS deadline. Tuesday night, Peter went above and beyond, staying late, ensuring that we made the overnight deadline and helping us prepare for our in person deliveries the next day. We couldn’t have done it without him!"
I wanted to give a special THANK YOU to Hazael at Univision, Miami. Hazael was extremely helpful with recruitment for our new client, and not only available, but provided EXCELLENT feedback and kept strong communications about each and every single candidate. Thanks to Hazael, I was able to identify best candidates to present to our client including an excellent referral from Hazael as well :-). I'm looking forward working with Hazael again and nothing better but such an amazing Rising Star we can always count on :-). Way to go!!"
Joseph and the Societe Generale Team
"I wanted to thank you and all of the Soc Gen team for today’s morning management breakfast. I greatly appreciated your help from ensuring we had a space and helping me out with event!! It was a great meeting, and the attention to detail from you and your team was amazing. I can’t say thank you enough as you all made my job easier. Please extend my gratitude to all the team members involved! THANK YOU."
Leslie, Fross ***2 Kudos in 1 Month***
"Leslie just started with us a few weeks ago and is ALREADY wowing the client. Thank you for your efforts Leslie – keep it going. Appreciate you!!!!!!!
“I think Leslie is doing an AMAZING job! “
Office Services Ballard Spahr Team
Good morning, I just wanted to write an email about the exceptional assistance Spencer and I received last night from the office services staff. Considering there were a couple new faces everyone was very willing to assist with binding documents that were to be sent to a client. A man named Lawrence was especially helpful and did a majority of the binding, without his help Spencer and I would have been in the office much later than anticipated. Thanks guys!
Donald, Ballard Spahr
"I just wanted to send a quick note to tell you about my experience with Donald since he has been on board with Ballard. He is polite and professional. He greets everyone with a smile. Donald is always willing to help anyone. When I send him a project, he follows my instructions and delivers a perfect job. I can always approach him with any issue and he follows through. I have to say, I have confidence and trust in his work. He is reliable and responsible. Donald makes my job a lot easier knowing he is here to help!"
"I want to take the moment and say that Sarsha and Ellen W. did a great job just now in accommodating the below last minute client meeting. Jumped hoops and kept a confident attitude that they could make something work."
"I wanted to compliment you on one of your employees, Sarah Moore. I receive a lot of packages, and she always delivers them promptly and professionally. I was recently on leave for a month, and she considerately set my packages aside and gave them to me on my return. She is always polite and a very pleasant person to deal with."
"I just wanted to write you to praise your employee, Sarah, who delivers my mail multiple times a day and is always prompt and pleasant and diligent as she goes about it. She's a very hard worker and very nice to have around."
Israel, Sarah Lawrence College"Israel is a fantastic person to work with. He is always helpful and never hesitates to help. He trains his staff the same way and I don’t know where we would all be without him and his amazing team. Israel was one of the first staff members that I met when I started here 4 ½ years ago. He is one of those folks that you look forward to seeing and always know that he has your back and is willing to work with you under high pressure deadlines."
Devin, Argo
Tory, Young & Republic
"Last night I was waiting for a package to be delivered by messenger that had still not arrived probably due to the rainy weather and that Tory stayed late and made sure that that the package was received and then let me know. He was very helpful and very sweet." Demetrius, Young & Republic
"I wanted to let you know that the level of service that I have received from Demetrius has been outstanding to say the least. The assistance he provides is exemplary. Demetrius is a gem and we very much appreciate him and all the service he provides."
To all the FSO employees that clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the the EXCELLENT work!
From logging in the package to completing the sweep to standing up and greeting every guest coming to us for assistance with a big hospitable smile, clients can count on us because we can count on you.
All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.
I look forward to hearing more stories from our clients how our team has made a difference.
IT IS YOU that makes FSO who we are. Love Life!
Mitchell D. Weiner
Chief Happiness Officer
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"If you are not afraid to face the music, you may someday lead the band"
~~Spuk Tiding
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