FSO On The Fast Track Welcoming A Record Breaking Surge of New Accounts

"Imagine you are a customer choosing FSO as a business partner. You sign the contract and immediately become part of the FSO family! But wait, it does not end there, you now have a specialized transition team assigned to you with Client Relations Directors, Client Relations Managers, Team Leads, Associates, and members of our operations, finance, people solutions and  IT teams ready to help you (re)IMAGINE your business."

Good Morning Folks,

Since the company’s launch in 2010, Future State Outsourcing (FSO) has been on a roll, signing a record-breaking number of accounts in all verticals with no sign of slowing down.  

FSO has dedicated significant resources in order to further support this surge of growth and expansion nationwide. But we could not make the shift without a strong leadership team who collectively has hundreds of years of onsite outsourcing experience, having created hundreds of thousands of new jobs and solid solutions that have provided decades of success to tens of thousands of organizations.

FSO is all about engagement with our clients and becoming part of your business family. Our leadership team’s experience and ideas have come from the streets and not from behind a desk or from sitting in board meetings with endless graphs full of “why nots.” Our leadership team is out in the field with you - our clients – listening, impacting and improving the services we deliver every day. In addition to our proven leaders, Our Future Leaders are truly one of our greatest assets. Our mission with Future Leaders is develop business leaders across the FSO enterprise.

Finally. An Outsourcing Partner Who Won't Disappoint You

Every account we've won and in growing the business so rapidly in just 60 months was a client of someone else who disappointed them. In this economy, bigger conglomerates look to cut costs, but make a big mistake when they skimp on training. By neglecting to properly and consistently train their folks, our competitors have opened the door for others to eat their lunch.

Training is OUR competitive difference, and folks from all walks of the company are taking advantage of it. 

As technology continues to move faster and faster, rapidly innovating companies will find that trustability and management accountability will become indispensable. Moreover, when it’s not your core competency  it’s vital to have someone else managing it who knows how to hire and train in that type of role.

FSO's surge in growth and expansion throughout the United States has been largely driven by market and client demands. Our clients are asking us to grow with them. As they expand, they want FSO by their side. Leading that charge is our President, Jim Caton.

Hospitality is Jim’s DNA. He has perfected the art of working closely with our national clients and our onsite teams in the field and remains highly engaged with every aspect of our client’s operations. Jim is tasked with expansion, while overseeing and ensuring service extraordinaire for existing business.

Operational best practices continue to be our greatest asset. Accordingly, Dean Graves joined FSO as Senior Vice President, Operations and our Executive Leadership Team (ELT) to apply his first-hand client insights. Dean reports directly to Mitch and is responsible for all of the tri-state operations and staff. 

In a day and age when technology carries equal weight in relevance to people + solutions, Our Chief Information Officer, Thomas Pategas, provides a unique level of strategic support and advice for our clients.  Not only does our CIO provide unbiased hardware and software recommendations, but he also has the strategic experience to ensure our solutions are in line with our clients overall IT device management, strategic goals, and budget. HE is always thinking about how technology can drive out costs and cycles, while making possible for you what was not possible before. 

While we are partners, we are always thinking about how technology can drive out costs and cycles, and make visibility, transparency and accountability a real time event.

A Sleep-Easy Transition

With all these new accounts coming in, besting relationships with incumbent partners that, in some cases, go back decades, the question I am often asked is "what about the transition," "how will you deal with my current teams, many of whom we like?"

FSO understands the importance of a seamless transition plan. A seamless transition is the result of careful planning and setting the expectations required to persevere through it.  Our signature Sleep Easy Transition methodology brings together skilled leaders from both sides working harmoniously to minimize culture change and service disruption. A seamless transition features a communication plan to inform employees, vendors, providers, and others involved.  

The key components of FSO’s Sleep Easy Transition process are as follows:

• Kick Off & Announcement
• FSO Experience Greatness
• Sleep Easy Documentation
• The Next Generation

Each component is executed in the weeks leading up to the Go Live or Launch date.

FSO has an extremely robust transition process in which executive members of our sales, Operations, Finance, HR and IT departments are included. This senior level involvement ensures that every facet of the transition process and your company’s needs are covered.

In the event that your firm or organization has decided to outsource, FSO will help lead and guide the staff transition process once the announcement has been made. We are there with you each step of the way to ensure all legacy staff can “sleep easy” throughout the transition process.

It's all explained in detail in the business plan we will propose to you.

To existing clients: We appreciate and value your trust - we are blessed to have such loyal customers.

To those that have, or may know someone with, the need for a refreshing approach to onsite outsourcing, call me personally at (212) 204-1193. Bottom line: Our clients love us and you will too. It doesn't hurt to look and I promise we can help you to improve.

Look out to the remainder of 2015!!!  Where you can count on us to show you new possibilities, new revenue and all the happiness and peace of mind you’ve come to expect from FSO.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

Read My Post: Finally. An Outsourcing Partner Who Won't Disappoint You

........................................................................…………….

"The growth and development of people is the highest calling of leadership." Harvey S. Firestone

.............................................................................……….

Finally: An Outsourcing Partner Who Won’t Disappoint You

"We have the service delivery expertise to create a customer experience unlike any other."

Good Morning Folks,

I hope everyone had a relaxing and rejuvenating weekend.

It’s rare that I make a sales pitch for us here, but we have been so well-received in recent presentations and I get so frustrated when I see how disappointed the companies I meet with are with their incumbent suppliers, knowing of the great people we have on-board and how much better life and business could be partnering with FSO. So here I go.

We've been on Inc. 500’s Fastest Growing Companies in America three years and running.  Why?

225 of biggest and most exciting innovative on the planet trust us with their back and front office business processes. Every single one of those clients chose us after being disappointed with their incumbent partner. The primary benefits that attract them to FSO are better technology, customer service and hospitality best practices that are unequalled.

Through our unique personal, passionate and productive culture, hands-on management and recipe for success that combines People + Technology + Solutions, we free clients to focus on their core business more efficiently.

At FSO, we team the latest technologies with a highly trained, motivated, team oriented, passionate people who care about doing a great job for YOU. We stand out from the crowd with the industry’s most comprehensive training, awards and recognition programs and are the happiest place to work.

Here continuous self-improvement drives everything we do. We help you improve your overall business by eliminating the management burden on you. The majority of day-to-day oversight of these non-core, yet mission-critical functions rests in the hands of FSO, so you eliminate much of the time otherwise spent maintaining the infrastructure, handling HR issues and adding more managers to handle the load.

We have the service delivery expertise to create a customer experience unlike any other. We focus on motivating and driving the hourly employee to deliver great service with a skip to their step, twinkle in the eye and fire in the belly. We excel at attracting and retaining inspired and passionate people with performance based rewards and opportunities for advancement.

We provide unlimited training and recognition to our field employees: We guide, mentor, teach and support them. We show them they matter and are important.

• Messenger Internship Program (MIP): Providing each member with invaluable skills to further their careers.

• Future Leaders Program (FLP): Identifies and develops business leaders across the FSO enterprise.

• Mitch Institute of Training (MIT) :The Mitch legacy is training; whether with FSO for 2 months or 20 years we strive to teach skills valuable for role and everyday life.

• Masters Of Our Trade (MOOT) Group: Delivering exceptional onsite outsourcing services is based on the delivery of best practices and being masters of our trade. FSO has built the strongest “think tank” in the business through the development of our Masters of our Trade (MOOT) Group.

At FSO today, you’ll find hundreds of lives transformed... people with careers, not jobs. People thriving, not just surviving.

From the first infectious smile and happy face that greets you by name in the morning, we offer an enormous opportunity to (re) imagine and reinvigorate your workplace with People + Solutions + Technology from FSO.

TALK TO US. WITNESS US. AND MOST IMPORTANTLY, EXPERIENCE US!

If we can help you, or someone you know, call me personally at (212) 204-1193.

Have a great day and thanks for supporting our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . .  . . 

"There are enough mediocre, half happy people in the world. 
Be vibrant." 

~~ Jamie 

.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . .  . . . . 

The Business Value of Customer Experience: It's Not About Profits; It’s About Results

Customer advocacy is critical to driving sustainable profit, possible only by knowing, understanding, and delivering what customers want. I wanted to share a great video Oracle put out that mirrors our own high standards and goals for a customer experience where the unexpected is always expected.

Consistent through all my pursuits has been my “Happiness-Centric” perspective on business in the service sector. The model delivers on three key differentiators. First, customers receive service they’ve never before come to expect. In a world of behemoth organizations that seeks to instill into employees their dogmatic, formulaic and unyielding protocols for customer engagement, instead I hire for attitude. I call it hiring for “the twinkle in their eye, a skip in their step, the fire in their belly.” Any manager can train off the company manual, but you cannot train for the right attitude, one where an employee means it when he or she says, “How are you doing today?”

Second, is returning a personal touch to business that has been lost in the customer service experience. Consumers – whether business or personal – have come to accept, even expect, a lackadaisical – even lousy - interaction with customer service representatives. So when an organization delivers outstanding, over-the-top customer engagement, it’s like some golden nugget delivered each day to those XXX customers by a partner – not a vendor – who connects culturally, strategically and who truly cares about their success. “When my customers have pain,it pains me.”

Finally, if hiring FSO doesn’t save customers money, then I've failed to serve them. Each customer can expect to save from 10% to 40% by contracting with FSO and embracing its personal, passionate and productive culture. We deliver to every client what each one cannot find on its own: Power — we wring significant savings for every customer.

That’s the essence of our business plan – provide phenomenal solutions that promise to: take better care of the people by providing comprehensive training, awards & recognition; improve service; and reduce costs. 

For FSO itself, the model isn’t about profits; it’s about results. 

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here