Shout-Out: Cheers To Our FSO Rockstars

"Her smiling personality and professionalism is always shining. She is willing to take the extra step to assist greets our guests and our employees.”

Good Morning Folks,

Hearing feedback about some of the AWESOME ways our motivated, team oriented, passionate people support our clients is one of the joys of my position.

I'd like to share some of my favorite kudos received in letters and emails so far this year:

From The World's Largest Advertising Companies, NYC
Re: Manny & Nicolle 
"Great job to Manny and Nicolle for doing such a great job in helping during the Creative Boot Camp event. They were both very involved, engaged and delivered exceptional services and assistance."

Re: Marcos
"A huge thank you to Marcos for springing into action during an emergency situation at the client site. Someone fell and was injured on site and Marcos immediately assisted, bandaging the person’s knee and even staying with them until the ambulance arrived. HE is truly an example of the “All Hands In” philosophy."

From Our AMLAW 200 Clients
Re: Clemencia, Stephen & Demetrius  –Boston
"These three awesome employees go above and beyond the call of duty for me when there is a request or issue while always being professional, efficient and friendly."

Re: Lisa & Team – Hartford
"Great job to the team for their support and great job in support of a meeting at the client site. The team's efficiency allowed for the training session to run very smoothly."

Re: Office Services – Boston
"Just wanted to send along a belated but sincere thank you for helping me last week with my VERY last minute request to create spiral bound presentations for a meeting 'in 15 minutes'. I apologize for the urgency of the request but appreciate the team getting this done -- with a smile no less. Great job team!!!"

Re: Marcus – Dallas
"Kudos to Marcus for taking the initiative and assisting in unpacking and setting someone’s new Varidesk. Marcus is always upbeat and shows a 
wonderful demeanor while delivering services."

Re: Pat – Boston)
Congratulations to Pat Murphy for winning the Site Manager of the Year 2016.

At One Of The Big Four Mobile Communications Companies 
To: Mariel, Musa, Terence & Ashton – Bellevue
"Great job to the team for going above and beyond on a high visibility project at the client site. Not only did they stay late the day before to set up but also step in the day of the event and ensured everything went off without a hitch."

To: Terence – Bellevue
"Kudos to Terence for his great communication skills to the customer and he tireless work in making the impossible almost always possible."

 

From A Healthcare Leader
To: Martin – California Laboratory 
"Marty does a wonderful job and goes above and beyond. Last week, there were a few times where shipments came in late, and he focused on getting the job done before going on his lunch. He ended up taking lunch almost 2 hours late! He told me didn’t mind, he just wanted to do a good job! He is very committed to his job and I am very grateful to have him as a part of my team!"

To: Claire – California Laboratory 
"Claire works hard to complete all tasks assigned to her! She has the skip, fire, and twinkle that FSO looks for! Since moving up to this position, she has been amazing, and I don’t know what I would do without her!"

To: Yang  & Li Y – California Laboratory 
"Yang & Li work hard every day to fulfil the demands for end users. Even with little notice, they are able to prepare plates everyone. They do the best that they can to uphold the level of customer service that FSO is proud of!"

 From Our Wall Street / Financial Services Clients

To: Orelbi – International Bank
"Orelbi consistently provides great service to the client, exemplifying our company standards and qualities."

To: Janessa –  Big 8 Accounting Firm, Chicago
"Awesome job to Danielle for her attention to detail and noticing a duplicate lunch order. Her great customer service and quick response is truly appreciated."

To: Jonathan & The Team –  Financial Services
"Great job to Jonathan and his team for being so efficient during a client event. They all went above and being as always and the success of the event could not have been possible with them."

To: Kelly – Financial Services
"Extremely grateful to Kelly for all she does every day. From ordering food to coordinating with facilities to booking rooms, she has been a true asset to the operations."

To: Sharifa – Financial Services
"Sharifa has become the client's right hand woman. She goes above and beyond with booking rooms, printing names tags, welcoming candidates and overall logistics."

  To: Rossi – Big 8 Accounting Firm, Chicago
Congratulations from our clients to Rossi for being named Associate of the Year.

From The NYC HQ Of The World's Preeminent Daily Newspaper

To: Louis – Times Square

"Kudos to Louis for making an urgent hand delivery. His efficiency and quick action is appreciated and shows his impact in such a short time with the organization."

There are no unimportant positions in a firm, and any person (like those commended above) that is interacting with clients is contributing to the overall impression of the client's firm. All of our employees that interact with clients are carefully selected and trained. So I'd like to commend Shalaine for her incredible patience in all her comprehensive orientations and training. She is always supportive, encouraging, compassionate to her training team and students.

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"There is nothing wrong with you that isn't made worse by being unhappy. Make yourself better, by making the best of everything."

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Shout-Out Wednesday: Smart, Creative, Passionate and.. Appreciated!

"We truly appreciate your hard work, efforts and dedication to the company and our clients."

Good Morning Folks,

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

Here are what we are hearing about FSO staff:

From One of The World's Largest Advertising Agencies...

Re: Christopher

"Chris always finds a way to uplift his fellow teammates. He leads by example and has really come into his own now that he is leading the closing shift."

Re: Jaclyn

"Jackie is a super star! She is always lending a helping hand. Her help in training our recent new hire, has really shown how much she cares."

Re: Jason

"Jason has acclimated well to our site. He has taken on a lot of responsibility and been a huge asset as the holiday season picks up."

Re: Raven

"Raven has been crucial in keeping our mailroom organized and up to date. We are extremely grateful for the skill sets she has and her willingness to help the team grow. She is a delight and always has a smile on her face. She is always willing to go out of her way for us and I just can’t tell you how much happier I am at work.  It is hard to always work, but then when you work with employees like Raven, you don’t mind having to come in to work."

Re: Demetrius

"Demetrius Pelzer was a huge help a couple of weeks ago in helping us to prepare for our annual event. This day is a huge event with lots of presentations and activities happening simultaneously throughout the day. Demetrius was able to step in and assist with some of the technical difficulty during the set up. His assistance was absolutely essential in having a successful event."

From Our Clients In Property Management

Re: Carlos — Wall Street

"Carlos was a great asset in assisting to make sure that UPS was delivering and picking up packages every day from the client site. The client had previous issues in setting up and confirming this information with UPS and Carlos made sure to follow up with both the client and UPS until this was all settled."

The team at one of our prime luxury buildings celebrates Cindy’s birthday last week with a beautiful cake and a thoughtful gift.

From Our AMLAW 200 Clients

Re: Lisa & Team - Hartford, CT

"The team assisted at very big awards event in Hartford. They helped with greeting guests, checking coats, cleaning up and all the other little things. Guests truly felt welcomed and it was truly appreciate by all. They were also a great help in decorating the office for the holidays. The team was able to make the office looks absolutely amazing."

Re: Blaine — Drinker Biddle

Even though Blaine has only been with the company for a very short time he has already had a positive impact in the operations at the client site. He has acclimated very well and helps out whenever and in whatever is needed. Welcome and thank you!!!

Re: Ryan — Dallas

"Ryan’s great work has been impressive. His customer services and communication skills have been essential in getting projects and requests execute quickly and efficiently. His sense of urgency and importance are appreciated every day."

Christian & Sergio — New York City 

"Special thanks to Christian & Sergio who definitely went above and beyond last week. After the client closed for the long holiday weekend, a rush high profile request came through. Both Sergio and Christian jumped right in staying late into Wednesday night as well as working all day Friday and Sunday to ensure the project was completed for set deadlines."

Re: Andrew

"Andrew is so helpful and efficient. He jumps right in and helps in all things. He responds to request immediately and makes sure that things are followed through to completion."

At a Client in the Healthcare Industry:

Re: Yang — California  (Also our "Site of the Month")

"Yang is hard working, experienced and very knowledgeable and a great asset to us. She has been very cooperative and quite often goes the extra mile to support all project and needs."

From A Large Electronics Manufacturer

Louie & Mailroom Staff —  New Jersey

"HUGE thank you to the team lead by Louie for turning a space at the client into a functioning conference room for a large workshop that was taking place the day after. The teams quick response and efficiently not only allowed the conference to proceed as schedule but it helped avoided other logistic issues had the team not reacted so quickly."

From The World's Largest Professional Services Firm 

Re: Francis & Floor Host Team — Madison Avenue

Kudos to Francis and her team!!! Her great spirit and bright smile make working with her such a job. Her leadership skills are apparent in the way her team pulls together and attends to all who arrive onsite. Her pleasant and professional attitude have definitely rubbed off on her team and it was very apparent during last week’s Thanksgiving event. All guest were attended to with little to no wait which made the event even more enjoyable."

A huge thank you thank you to the Training Team for our amazing team building event. We built vision boards and had the best time ever! We had an amazing year with many accomplishments! Cheers to you and we are looking forward to an amazing year ahead!

Our team is committed to hiring quality employees who are trained, incentivized, and motivated. They are passionate about their purpose, excited about what they do, and you will feel like they are truly an extension of your business. We have a proven track record of reshaping our clients’ success by always improving service, controlling cost and taking better care of the people who serve them.

It’s a great joy for me to get to work every day with a team of such smart, creative, and passionate people. Know that you are all APPRECIATED!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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'"Stop being afraid of what could go wrong and start being positive about what could go right"  ~~ Zig Ziglar's New Year's Resolution

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LinkUp Wednesday: By For And About Law Firms

"Obviously, improved profitability also will make a firm more competitive in tomorrow's search for new clients and new matters from current clients." Outsourcing is key and we can help"

Good Morning Folks,

The heartbeat of every organization is the mail center. FSO's founders launched a mailroom revolution over 30 years ago. We've been innovating mail service operations ever since.

Hundreds of AMLAW firms now with FSO were once some else's account. Their vendors failure  to deliver what they needed, to reduce costs and to improve productivity have made FSO the fastest growing on-site outsourcing company in the space.

The legal profession, always slow to adapt to change, finds itself in a new environment of increased competition, client-initiated pressure on expenses, rapid migration from paper to digital records and the relocation of back-office tasks out of city centers where space and labor savings go direct to the bottom line.

As Vincent Bell writes in the National Law Journal, "Law firms have learned that they must adapt to a new set of market rules to ensure that they will continue to grow. What most law firms have not done, but need to do, is systematically analyze their own internal financial procedures and workflows to identify changes that will improve the quality of their legal product and, at the same time, reduce their internal production costs. The changes can be difficult to execute but willgive firms an ongoing competitive advantage. Obviously, improved profitability also will make a firm more competitive in tomorrow's search for new clients and new matters from current clients." Outsourcing is key and we can help

Today, with a the general decline in paper-based communications, the focus on mail & print services is increasingly about leveraging the latest technology and multi-tasking to ensure maximum cost / value to reflect the rapidly changing communication strategy.

Enter FSO, whose owners have been leading support for the legal community for over 30 years. FSO offers a systematic and comprehensive approach to (re)IMAGINING all of a law firm’s operations to minimize costs, increase flexibility and expand in-house capabilities — while reducing risk and increasing compliance.

Following my signature below are links to a few articles that I've discovered that you can test your operation against to ensure your current vendor is doing everything possible to deliver the efficient support you need to grow vigorously into 21st Century 's Digital Practice of Law, and beyond.

If not, give us a look see. Today, FSO's subject matter experts and onsite staff provide support in many different areas of law firm and corporate legal department operations. The result is hundreds of the Top AMLAW firms have switched to FSO. We are a true administrative partner who is reshaping how business gets done.

Our mission in delivering our solutions is to always wow the end users, take care of the people, and put money back into the firm.  We guarantee it in every contract and we deliver on it.

Currently in a contract with your provider? Don't worry - we hear it all the time.

Let's start with a conversation.

Call me directly at 212.204.1193 and I will be glad to speak with you personally.

Have a GREAT day as I look forward to seeing all of you soon.

Love Life!

Mitchell D. Weiner
Chief Happiness Officer

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From Mailroom to Boardroom: 10 Modern-Day Execs Who Started at the Bottom

LearnMore About FSO Legal Services Solutions HERE 


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"Everything takes longer than you expect. Everything costs more than you originally plan. Whatever can go wrong, will go wrong. Of all the things that can go wrong, the worst possible thing will go wrong at the worst possible time and cost far more than you ever expected." Murphy's Law
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FSO Onsite Outsourcing Makes Inc.’s Inaugural & Prestigious Ranking of America’s Fastest Growing Companies for Second Consecutive Year

FSO, a national enterprise-wide onsite outsourcing organization, has been recognized on the Inc. 5000 list of the fastest growing companies in the U.S. for the second consecutive year.

For 32 years, Inc. has welcomed the fastest growing private companies in America into a very exclusive club. Certainly no small feat, this year marked the hardest to break into in its history. The median company on the 2013 list increased sales more than 140 percent since the start of 2010, while the average honoree grew a mind-boggling 468 percent. 

Commenting on the milestone, Founder, Chief Happiness Officer & Owner, Mitch Weiner remarked, "We certainly have much to be thankful for and I’m so proud of all FSO has achieved to date. Where we are today, hundreds of amazing client relationships and thousands of passionate employees, is the result of amazing strategy and endless planning.” He went on to add, “My commitment to my staff and current client base is that no matter how fast we expand, that we always bring that personal touch to business.”

Since the company’s rebranding in 2010, FSO signed a record-breaking number of accounts in all verticals and shows no signs of slowing down. To sustain this type of growth FSO has made several recent investments in its infrastructure, people development, systems and training. Mitch explained, “We are adding resources proactively and strategically to support our growth and national expansion plans. This, coupled with remaining close to my staff and clients, has always been and will continue to be my benchmark for success.” He added, “Our emphasis will always be on the people, and my role will always be to provide a career path for my employees so that they can fulfill their dreams and reach their greatest heights.”

Also commenting on the achievement, Jim Caton, President, Chief Chaos Officer & Owner, said, “With 2014 now in sight, I’m pleased to share that we are deep in to planning for what we know will be even more amazing growth. We are serious about our future, the future for our employees, and enhancing our organization to be the best the industry has ever seen.” He added, “As a business owner, revenue and profits are always top of mind, but enhancing our client and employee experience will always remain our priority. It is simply the only way to properly grow our business.” 

Stacey Mainiero, VP of People Solutions (HR), remarked, “The talent within our organization is truly best-in-class, but what makes FSO so unique is the passion and love that we possess for what we do. We are proud to share that warmth and level of care with our clients, our employees, and of course amongst ourselves.” 

As an Inc. 5000 honoree, FSO now shares a pedigree with Intuit, Zappos, Under Armour, Microsoft, Jamba Juice, Timberland, Clif Bar, Pandora, and dozens of other notable recent alumni. 

About Inc. 5000
The Inc. 5000 is ranked according to percentage revenue growth over a four-year period. To qualify, companies must have been founded and generating revenue by the first week of the starting calendar year, and therefore able to show four full calendar years of sales. Additionally, they had to be U.S.-based, privately held, and independent—not subsidiaries or divisions of other companies—as of December 31 of the last year measured. Revenue in the initial year must have been at least $200,000, and revenue in the most recent year must have been at least $2 million. The complete 2013 Inc. 500|5000 list is live at Inc.com.