Throw Back Thursday: "Sitting Back On Your Laurels Is A Sure Fire Way To Lose In The Long Run"

"Most employees think of their employer's budget as a bottomless pit and can be very careless spending money that's not theirs. But you should manage their budget as if it's your own wallet."

Good Morning Folks,

As I begin my third year blogging, we are looking back at some of my favorite posts. So for a Throw Back Thursday may I reprise a post from last year showcasing the autonomy every single FSO employee no matter rank or position, is empowered with to make a difference for you. We want our folks to be proactive always looking for new, better and more efficient ways of doing things. Here's the post from April 2014:

==> Shout Out Wednesday: Measurable results. Value add. I love it!

For years my brand has represented perfection. It has been synonymous with the best service and best people ever. 

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to think beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could I be more proactive in their eyes? How could i really impress them?"

Today I wanted to salute one of our FSO rockstars who put this promise to practice. He put together the list cost savings initiatives and ideas that follows. 

They were all truly worth reviewing, reading and most importantly ACTING upon. Not only do they address cost savings, but they are also environmentally sound. I really appreciate that.

We know that productivity is about all about delivering quality and value and working smart. (With a smile!)  This list exemplifies the value of hiring a true STRATEGIC partner who never stops looking out for you, who always take that extra second to ask and then ACT! 

In his words, here are some things our star does day to day with keeping costs in mind:

==> Reuse Boxes for shipping. Boxes from Reprographics Dept or Boxes from Vendors and Staples reuse them for shipping INSTEAD OF ORDERING BOXES WHICH CAN BE COSTLY.

==> Ship via UPS Ground when possible. In most cases it is fast and cheaper!

==> A lot of time I use pens from vendors give us pens. I make good use of those pens and keep them until no longer good to use. Imagine where most employees take their employers pens home without a second thought, if everyone from FSO brought their own pen to work and used that pen. Money would be saved.

==> I try to use my cell phone when making personal calls. I want to be respectful of that.

==> I think when wanting to get something done and it may involve usage of the company the simple thing to do is ask your boss or supervisor instead of just doing it.

==> Using brown packing paper instead of bubble wrap.

==> Also reuse packing from incoming shipments.

==> I feel the less we have  around our desk areas the better I feel. Keep things simple and neat.

==> When setting people up with UPS Campus Ship, I set it up so that the option to ship via UPS can be defaulted to shipping UPS Ground but the other options are still there.

==>  find that since there is less to ship to the Tampa, Fla Office I will just mail it via USPS Mail instead of UPS.

==> We use to ship Tampa Mail via UPS 2nd Day Air. When I ship now I ship UPS Ground.

==> Something I should do is bring my own cup in for Tea instead of using the paper cups all the time. Something I should do!!!!

==> Use less printing and do more online. This is something I need to do. It is helpful to print things out for updating the shipping system but less printing would be helpful by all.

==> Turn lights off!!!!!!!!!!! I cannot tell you how many times I have walked by desks and cubes and work areas where no one is there but desk and cube lights are burning away. Shut lights off when not in use.

==>  Recycle. People should be more aware of what they throw in the trash. Is it trash??? Is it plastic, Metal, Batteries, Bottles, Cans, Paper??? Can these items go to recycling. Think Green!

==> Avoid future Healthcare Concerns. Think Organic!!!

These are excellent ideas, and very valid points. Most employees think of their employer's budget as a bottomless pit and can be very careless spending money that's not theirs. But you should manage their budget as if it's your own wallet.

Not only do these ideas address cost savings, but they are environmentally sound. I think the last point about Healthcare always deserves more attention then companies pay to it. As the expression goes, "if you don't have your health"….

Perhaps the real takeaway is this: "don’t romanticize the past of your business. Just because something worked 5 or 10 years ago doesn’t mean it will work in the future. You have to constantly change as the world changes, and sitting back on your laurels is a sure fire way to lose in the long run."

There is great merit in exploring the talents demonstrated here, developing them, encouraging them in every employee  and taking them to the next level. And bringing out the best in this often forgotten hourly demographic is where FSO stands apart.

With good leadership, as we prove every day, regular people can accomplish greatness when they work together as a team doing what they do best. 

Indeed - the mark of a true leader is getting others to perform beyond their own expectations. Parents and sports coaches alike can agree to this. 

Measurable results. Value add. I love it. 

Now lets put more ideas into action that I'll look forward to sharing right here.

Inspire a Nation, Fulfill Dreams and Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Learn more about what DIFFERENTIATES FSO here

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"No matter what happens today, I will make a difference, 
in whatever I do."
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We NEVER Stop Thinking About YOU

"As you see, we NEVER stop thinking about YOU and what needs to be done in order to love what we do do each day and to be excited about being a part of the FSO journey."

Good Morning Folks,

It was a great Father's Day weekend in NYC!  The sun finally shined, people were smiling and having fun outdoors -J  Hope your weekend was just as nice, the official start to summer 2015!

Growing our folks is my legacy. My care. And my passion

As you know, we're all about making the Hospitality service, a seamless experience every single day. 

My team takes great pride in all that we do for our clients and the FSO family. Whenever, wherever and however, the FSO Team we'll always be there for you. 

• Everyone Cares
• Everyone Inspires
• Everyone Leads
• Everyone Is Aligned

We have the right people, with the right skills, in the right positions.

==> GRATITUDE

Gratitude is an emotion so powerful it can transform ones mood from darkness to healing light and renew our zest for life.

Being grateful is an attitude of deep appreciation for the realities that surround us "moment to moment"...each day of our life.

At last week's management meetings, I had the opportunity to meet with one of our rising stars and I was discussing with him what “SMILES AT YOUR SERVICE” really means. For me, it means for us to provide our clients - “SERVICE WITH PASSION”. 

Our customers are an investment and we need to maximize our return. The investment starts from Day One when the sales team makes the first contact and then continues through the sales cycle, implementation, life of the contract and the most important phase – renewal so that the customer remains with FSO. 

==> SMILES AT YOUR SERVICE: - How we provide service with passion: 

• We speak to our customers on a daily basis, we're cheerful and simile at them – (frowns use 72 muscles which a smile take 14!) -J
• We listen to our customers to find out what they really want.
• We do things the way customers expect them to be done.
• We train our team members to provide service the FSO way, create the FSO service experience for our clients!
• We're always on time for our customers, and if we are going to be late delivering service, we call the customer and explain the reason for the delay.
• We should always be our customer’s first choice.
• We add value. We provide our customers cost saving or process improvement ideas, help them through implementation and always want them to look good in front of their superiors. 

==> How real leaders act:

• They develop a positive mental attitude and let it be seen and felt by others.
• They always speak in a carefully disciplined, friendly tone.
• They pay close attention to someone speaking to them.
• They are able to maintain their composure in all circumstances.
• They are patient.
• They keep an open mind.
• They smile when speaking with others.
• They know that not all their thoughts need to be expressed.
• They don't procrastinate.
• They engage in at least one good deed a day.
• They find a lesson in failure rather than brood over it.
• They act as if the person they are speaking to is the most important person in the world.
• They praise others in a genuine way without being excessive.
• They have someone they trust point out their flaws 

Our growth also represents opportunity for all employees to expand your horizons and responsibilities.

We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you.

We continually strive to go "above and beyond" with our clients to provide the most enjoyable experience. 

The entire FSO Onsite Outsourcing Family is committed exceeding our client’s expectations every day in every way. 

My door is always open. Whether employee or client, I want to hear what we are doing right and if there is any way we can improve.

As you see, we NEVER stop thinking about YOU and what needs to be in order to love what we do do each day and to be excited about being a part of the FSO journey. Please keep the feedback coming and THANK YOU for your continued support and commitment.

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Gratitude is more of a compliment to yourself than someone else" 
~~ Raheel Farooq

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All In A Day's Work

"We have made some substantial promotions: We have promoted more crds and acrds than ever before. But that is only the start."

Good Morning Folks,

To help the world better understand what it is that FSO does everyday, I started a new series on LinkedIn based on kudos from the field. I call it "All In A Day's Work." 

The stories are inspiring but you'll see it's perspiration that often leads to inspiration.

==> Example 1: 
How FSO is taking care of our clients in a way they never (re) Imagined 

Re: Andrew "Despite the seemingly impossible logistics of finding space for us a week after the initial move, Andrew worked to procure 4 conference rooms and a number of offices for our team. He has also assisted us with hoteling logistics as well as general, facilities related requests and has been sensitive to the urgency related to our requests. The timing could not have been worse, but Andrew has helped alleviate quite a bit of the logistical stress." 

==> Example 2 
What's in a day's work at an FSO site?  

Consider this report from our site of the year 2014- Chicago "We have worked incredibly hard this week! Every single person goes home extremely tired and hurting in a good way. Many of us have"step trackers" and all of us log 15k+ steps a day! Many of our steps include hauling around FULL 175 gallon shred bins and open dumpsters around the office for people who need it for the clean up. In addition to having to open 3 new fully set up floors and moving 600 employees, we also have to clear 3 old floors."  

==> Example 3 
A True Eye Opener

"The amount of blood, sweat and tears to complete the tasks, was monumental. It did not go unnoticed preparing and setting up all of the three new floors to a "high" standard that we have come to expect, but also to the clean up of 3 floors. Reacting to every demand from staff and Partners all wanting something different takes perseverance. I don't know how many tons of paper left this building for shredding or how many records where sent back, but that was unbelievable. Finding things dated back to 1955, I knew we had our hands full."

Our mission as always is to LOVE OUR EMPLOYEES AND LOVE OUR CLIENTS. Every day, every member of our team is encouraged to ask themselves the same question "how am I doing against that goal" what operationally am I doing differently to wow my clients? 

As a result of these efforts I'm pleased to share incredible success stories came from the pioneering MIP class: 

• Associates have become #2’s 
• #2’s have become Leads 
• Associates have become Team Leads 
• Leads have joined the Division Leadership Team 
• Leads and Associates have joined other client teams and service lines… 

... and ALL have been making great contributions throughout FSO, providing services at Durst, Brookfield, Tishman, IMG, Voya, HQ and the list goes on! 

We have made even more substantial promotions: We have promoted more crds and acrds than ever before. Stay tuned.But that is only the start. 

As Marilyn Monroe once said, “We are all of us stars, and we deserve to twinkle.” That says it all in our case. Everyone at FSO is a winner, and I could never do it without you.. we are family.. we are one FSO, and we are here to help one another.

The FSO excitement has never been stronger. And I am very proud of you.

Let's continue to WOW our clients! WOW our employees!  Roll out the Red Carpet! Ensure White Glove Service! Perfect professional images! Make a difference to ensure our clients Feel the Experience.

To keep reading these "All In A Day's Work" success stories, connect with me on LinkedIn.

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Whoever is happy will make others happy, too."
~~Mark Twain

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Putting Promise to Practice at a large AMLAW 100 Firm: Kaci, Over To You

"A reduction of the  record's department's real estate footprint from just over 26,00 sqft down to 9,500 sqft, thus providing the firm with cost-savings close to 50k annually, Cross-training of the entire records staff to improve efficiency and coverage needs, the destruction of 2,400 boxes and another 15,00 sent to offsite storage, a floor by floor audit and clean-up of all eight of the firms floors in Newark, and the list goes on and on."

Good Morning Folks,

We start the week with just that – Owning the Client.  From end to end our business and model has never changed. Our clients choose FSO and make the change from their previous service provider or they outsource their in-house services. The relationship with every client always begins with the sales team hunting for opportunities or we get a referral or we get an RFP from all  the great word of mouth and our marketing team efforts.  

Getting that lead and opportunity is the hardest part and then our front end go to work through steps to the sale, relationship building, credibility building and convincing someone that they have to go with us and make a change as their risk of not changing is greater.  

We (re) Imagine with  them and our sales, analyst and marketing teams keep the pressure on. I am there every step of the way making it personal. Hours and hours are put in, tons of company dollars are invested, literally blood, sweat and tears from everyone to win the deal and get a client to buy us and entrust their office services teams and more to FSO.

This client buys what FSO is all about, they buy US they buy (re) Imagine, they buy peace of mind and sleep easy nights and they buy Me and team FSO.

So now this esctastic, elated new client who knows only perfection from the front end – unbelievable professionalism, buttoned up teams, perfect documents, personal communication and commitment from ME – is now in the hands of the FSO Operations Team.

The expectations are set and Ops must deliver and take the Client Experience to the next level.  The Ops team must deliver the Promise to Practice that our clients bought – the (re) Imagine and the Sleepeasy

Today we hear from Kaci, one of our Business Operations Managers who delvers promise to practice at an AMLAW 100 law firm branch where we have just expanded to take on their Boston headquarters and 7 other branches. Kaci's team's efforts to WOW! our client each and every day and the results we achieved for them were key to entrusting us with expanded responsibilities. Kaci, over to you...

"I started with FSO back in March of 2012 after spending the previous 5 years with a competitor who shall remain nameless. I carefully decided to make the move over to FSO after having several discussions with Jim, since I had heard quite a few unflattering "rumors" about the company from my prior employer, which should come as no surprise for those of you who know where I used to work.  I can now say without a doubt that it was one of the wisest career decisions that I have ever made.     

Why is that you ask? Because FSO is a company that asks you to (re)imagine yourself everyday...Not only that, you are asked to (re)imagine the way you operate your specific "book of business", the way you communicate with your clients and staff, the level of service we provide our clients, and even the way present ourselves to the world by our dress & career apparel.  

Actually, let me get a little more specific... 

A little over a year ago my career took an unexpected turn when Jim asked me to drop a majority of my accounts and take on a new role as an EM/ED for new important client that was brought on board, called McCarter & English. Initially I was a little apprehensive, since the move almost seemed like it might take me backward, but after taking some time to see the bigger picture and (re)Imagine the possibilities...I viewed the move as an opportunity to show that I was a team player and that I could deliver for FSO and the client.  

So as I sit here right now typing this message to all of you, I can say that I achieved both of those goals. In the past year or so, myself and the team here at McCarter have been able to accomplish the following; A reduction of the  record's department's real estate footprint from just over 26,00 sqft down to 9,500 sqft, thus providing the firm with cost-savings close to 50k annually, Cross-training of the entire records staff to improve efficiency and coverage needs, the destruction of 2,400 boxes and another 15,00 sent to offsite storage, a floor by floor audit and clean-up of all eight of the firm's floors in Newark, and the list goes on and on.  

All that being said, the client has definitely been "wow'd" by the FSO Experience...and we have been able to receive an annual increase, give raises to our staff, and add our first additional headcount in the firm's newly acquired East Brunswick office with many more to hopefully follow in the upcoming year. So please let my story be an inspiration to always try and (re)imagine any challenge, opportunity, difficulty, etc...that may present itself."

So it is safe to say that Kaci's worth ethic, the resulting hospitality an ultimately the incredible business results and value achieved, was key to McCarter & English' decision to expand FSO presence to 8 locations including it's Boston headquarters.

Kaci thought being assigned one account after managing many was a demotion. But now we can all see why this was a promotion. It's all about (re) Imagining. 

Hospitality is our DNA.

• Operational best practices continue to be our greatest asset. 
• We invest in our people.
• We Fulfill Dreams.
• We put Promise to Practice.

The new ideas flowing, and the programs they spur are an investment in our most precious commodity… OUR PEOPLE!  We are committed to providing our talent force with time-tested, proven and yet consistently (re)IMAGINED tools and focus like: 

• Amazing Training              
• Incredible Mentorship                   
• Creative Approaches                      
• Awesome Workshops                   
• Real-World Application                  
• Dynamic Development                  
• Endless Opportunities

Our job in hospitality is to make the client feel as if they are at home and create memories and experiences that want to make clients "return." It is also our job to make sure that we supply our clients with that “WOW" factor that makes them feel special. As important as it is to take care of our clients, it is equally important to take care of all of our team members. The more enthusiastic and happy our employees are at work the more productive they will be. Without the support of each team member that “WOW” factor will never be given to our clients.

As a client we always have your back. And we will never stop (re)IMAGINING new and better ways to make your workplace work better.

Kaci's story is a case in point. It personifies the essence of the FSO client and employee experience. If you haven't read that yet I encourage you to do so. 

Have a great day and thanks for being a part of our amazing journey.

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"Whatever the mind of man can conceive and believe, it can achieve"

~~Napoleon Hill
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