Throw Back Thursday: "Sitting Back On Your Laurels Is A Sure Fire Way To Lose In The Long Run"

"Most employees think of their employer's budget as a bottomless pit and can be very careless spending money that's not theirs. But you should manage their budget as if it's your own wallet."

Good Morning Folks,

As I begin my third year blogging, we are looking back at some of my favorite posts. So for a Throw Back Thursday may I reprise a post from last year showcasing the autonomy every single FSO employee no matter rank or position, is empowered with to make a difference for you. We want our folks to be proactive always looking for new, better and more efficient ways of doing things. Here's the post from April 2014:

==> Shout Out Wednesday: Measurable results. Value add. I love it!

For years my brand has represented perfection. It has been synonymous with the best service and best people ever. 

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to think beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could I be more proactive in their eyes? How could i really impress them?"

Today I wanted to salute one of our FSO rockstars who put this promise to practice. He put together the list cost savings initiatives and ideas that follows. 

They were all truly worth reviewing, reading and most importantly ACTING upon. Not only do they address cost savings, but they are also environmentally sound. I really appreciate that.

We know that productivity is about all about delivering quality and value and working smart. (With a smile!)  This list exemplifies the value of hiring a true STRATEGIC partner who never stops looking out for you, who always take that extra second to ask and then ACT! 

In his words, here are some things our star does day to day with keeping costs in mind:

==> Reuse Boxes for shipping. Boxes from Reprographics Dept or Boxes from Vendors and Staples reuse them for shipping INSTEAD OF ORDERING BOXES WHICH CAN BE COSTLY.

==> Ship via UPS Ground when possible. In most cases it is fast and cheaper!

==> A lot of time I use pens from vendors give us pens. I make good use of those pens and keep them until no longer good to use. Imagine where most employees take their employers pens home without a second thought, if everyone from FSO brought their own pen to work and used that pen. Money would be saved.

==> I try to use my cell phone when making personal calls. I want to be respectful of that.

==> I think when wanting to get something done and it may involve usage of the company the simple thing to do is ask your boss or supervisor instead of just doing it.

==> Using brown packing paper instead of bubble wrap.

==> Also reuse packing from incoming shipments.

==> I feel the less we have  around our desk areas the better I feel. Keep things simple and neat.

==> When setting people up with UPS Campus Ship, I set it up so that the option to ship via UPS can be defaulted to shipping UPS Ground but the other options are still there.

==>  find that since there is less to ship to the Tampa, Fla Office I will just mail it via USPS Mail instead of UPS.

==> We use to ship Tampa Mail via UPS 2nd Day Air. When I ship now I ship UPS Ground.

==> Something I should do is bring my own cup in for Tea instead of using the paper cups all the time. Something I should do!!!!

==> Use less printing and do more online. This is something I need to do. It is helpful to print things out for updating the shipping system but less printing would be helpful by all.

==> Turn lights off!!!!!!!!!!! I cannot tell you how many times I have walked by desks and cubes and work areas where no one is there but desk and cube lights are burning away. Shut lights off when not in use.

==>  Recycle. People should be more aware of what they throw in the trash. Is it trash??? Is it plastic, Metal, Batteries, Bottles, Cans, Paper??? Can these items go to recycling. Think Green!

==> Avoid future Healthcare Concerns. Think Organic!!!

These are excellent ideas, and very valid points. Most employees think of their employer's budget as a bottomless pit and can be very careless spending money that's not theirs. But you should manage their budget as if it's your own wallet.

Not only do these ideas address cost savings, but they are environmentally sound. I think the last point about Healthcare always deserves more attention then companies pay to it. As the expression goes, "if you don't have your health"….

Perhaps the real takeaway is this: "don’t romanticize the past of your business. Just because something worked 5 or 10 years ago doesn’t mean it will work in the future. You have to constantly change as the world changes, and sitting back on your laurels is a sure fire way to lose in the long run."

There is great merit in exploring the talents demonstrated here, developing them, encouraging them in every employee  and taking them to the next level. And bringing out the best in this often forgotten hourly demographic is where FSO stands apart.

With good leadership, as we prove every day, regular people can accomplish greatness when they work together as a team doing what they do best. 

Indeed - the mark of a true leader is getting others to perform beyond their own expectations. Parents and sports coaches alike can agree to this. 

Measurable results. Value add. I love it. 

Now lets put more ideas into action that I'll look forward to sharing right here.

Inspire a Nation, Fulfill Dreams and Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Learn more about what DIFFERENTIATES FSO here

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"No matter what happens today, I will make a difference, 
in whatever I do."
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We NEVER Stop Thinking About YOU

"As you see, we NEVER stop thinking about YOU and what needs to be done in order to love what we do do each day and to be excited about being a part of the FSO journey."

Good Morning Folks,

It was a great Father's Day weekend in NYC!  The sun finally shined, people were smiling and having fun outdoors -J  Hope your weekend was just as nice, the official start to summer 2015!

Growing our folks is my legacy. My care. And my passion

As you know, we're all about making the Hospitality service, a seamless experience every single day. 

My team takes great pride in all that we do for our clients and the FSO family. Whenever, wherever and however, the FSO Team we'll always be there for you. 

• Everyone Cares
• Everyone Inspires
• Everyone Leads
• Everyone Is Aligned

We have the right people, with the right skills, in the right positions.

==> GRATITUDE

Gratitude is an emotion so powerful it can transform ones mood from darkness to healing light and renew our zest for life.

Being grateful is an attitude of deep appreciation for the realities that surround us "moment to moment"...each day of our life.

At last week's management meetings, I had the opportunity to meet with one of our rising stars and I was discussing with him what “SMILES AT YOUR SERVICE” really means. For me, it means for us to provide our clients - “SERVICE WITH PASSION”. 

Our customers are an investment and we need to maximize our return. The investment starts from Day One when the sales team makes the first contact and then continues through the sales cycle, implementation, life of the contract and the most important phase – renewal so that the customer remains with FSO. 

==> SMILES AT YOUR SERVICE: - How we provide service with passion: 

• We speak to our customers on a daily basis, we're cheerful and simile at them – (frowns use 72 muscles which a smile take 14!) -J
• We listen to our customers to find out what they really want.
• We do things the way customers expect them to be done.
• We train our team members to provide service the FSO way, create the FSO service experience for our clients!
• We're always on time for our customers, and if we are going to be late delivering service, we call the customer and explain the reason for the delay.
• We should always be our customer’s first choice.
• We add value. We provide our customers cost saving or process improvement ideas, help them through implementation and always want them to look good in front of their superiors. 

==> How real leaders act:

• They develop a positive mental attitude and let it be seen and felt by others.
• They always speak in a carefully disciplined, friendly tone.
• They pay close attention to someone speaking to them.
• They are able to maintain their composure in all circumstances.
• They are patient.
• They keep an open mind.
• They smile when speaking with others.
• They know that not all their thoughts need to be expressed.
• They don't procrastinate.
• They engage in at least one good deed a day.
• They find a lesson in failure rather than brood over it.
• They act as if the person they are speaking to is the most important person in the world.
• They praise others in a genuine way without being excessive.
• They have someone they trust point out their flaws 

Our growth also represents opportunity for all employees to expand your horizons and responsibilities.

We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you.

We continually strive to go "above and beyond" with our clients to provide the most enjoyable experience. 

The entire FSO Onsite Outsourcing Family is committed exceeding our client’s expectations every day in every way. 

My door is always open. Whether employee or client, I want to hear what we are doing right and if there is any way we can improve.

As you see, we NEVER stop thinking about YOU and what needs to be in order to love what we do do each day and to be excited about being a part of the FSO journey. Please keep the feedback coming and THANK YOU for your continued support and commitment.

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Gratitude is more of a compliment to yourself than someone else" 
~~ Raheel Farooq

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All In A Day's Work

"We have made some substantial promotions: We have promoted more crds and acrds than ever before. But that is only the start."

Good Morning Folks,

To help the world better understand what it is that FSO does everyday, I started a new series on LinkedIn based on kudos from the field. I call it "All In A Day's Work." 

The stories are inspiring but you'll see it's perspiration that often leads to inspiration.

==> Example 1: 
How FSO is taking care of our clients in a way they never (re) Imagined 

Re: Andrew "Despite the seemingly impossible logistics of finding space for us a week after the initial move, Andrew worked to procure 4 conference rooms and a number of offices for our team. He has also assisted us with hoteling logistics as well as general, facilities related requests and has been sensitive to the urgency related to our requests. The timing could not have been worse, but Andrew has helped alleviate quite a bit of the logistical stress." 

==> Example 2 
What's in a day's work at an FSO site?  

Consider this report from our site of the year 2014- Chicago "We have worked incredibly hard this week! Every single person goes home extremely tired and hurting in a good way. Many of us have"step trackers" and all of us log 15k+ steps a day! Many of our steps include hauling around FULL 175 gallon shred bins and open dumpsters around the office for people who need it for the clean up. In addition to having to open 3 new fully set up floors and moving 600 employees, we also have to clear 3 old floors."  

==> Example 3 
A True Eye Opener

"The amount of blood, sweat and tears to complete the tasks, was monumental. It did not go unnoticed preparing and setting up all of the three new floors to a "high" standard that we have come to expect, but also to the clean up of 3 floors. Reacting to every demand from staff and Partners all wanting something different takes perseverance. I don't know how many tons of paper left this building for shredding or how many records where sent back, but that was unbelievable. Finding things dated back to 1955, I knew we had our hands full."

Our mission as always is to LOVE OUR EMPLOYEES AND LOVE OUR CLIENTS. Every day, every member of our team is encouraged to ask themselves the same question "how am I doing against that goal" what operationally am I doing differently to wow my clients? 

As a result of these efforts I'm pleased to share incredible success stories came from the pioneering MIP class: 

• Associates have become #2’s 
• #2’s have become Leads 
• Associates have become Team Leads 
• Leads have joined the Division Leadership Team 
• Leads and Associates have joined other client teams and service lines… 

... and ALL have been making great contributions throughout FSO, providing services at Durst, Brookfield, Tishman, IMG, Voya, HQ and the list goes on! 

We have made even more substantial promotions: We have promoted more crds and acrds than ever before. Stay tuned.But that is only the start. 

As Marilyn Monroe once said, “We are all of us stars, and we deserve to twinkle.” That says it all in our case. Everyone at FSO is a winner, and I could never do it without you.. we are family.. we are one FSO, and we are here to help one another.

The FSO excitement has never been stronger. And I am very proud of you.

Let's continue to WOW our clients! WOW our employees!  Roll out the Red Carpet! Ensure White Glove Service! Perfect professional images! Make a difference to ensure our clients Feel the Experience.

To keep reading these "All In A Day's Work" success stories, connect with me on LinkedIn.

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Whoever is happy will make others happy, too."
~~Mark Twain

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Inspire ME Friday: It's FSO That Makes A Difference And You Lead The Charge.

It May Be Winter Outside.
But In Our Hearts At FSO, It's Always Spring.

“Finally, An Outsourcing Partner That Really Understands Me.”

Good Morning Folks,

I wanted to start this sub-zero Friday morning with a BIG SHOUT OUT TO THE FRONT OF HOUSE AND OFFICE SERVICES

It’s great to see the happiness, hospitality and PERSONAL TOUCH.

Since we outsource our Front of House team from ourselves, I want to brag about it today and tell you why it's deserved all that attention and kudos... why we’re different and so special.


If your company doesn't have that "vibe" from the moment your guests arrive, you may be putting your brand reputation at stake. How goes that saying "you never get a second chance to make  first impression."


Our front of house is the storefront for your organization. Our team brings your brand values to life and make visitors feel warmly welcomed. We deliver high-quality visitor experiences that perfectly reflect your values.

Lunch on me today for the entire front house team and thanks for the welcome home cards, notes and more.. it makes a huge difference.. you should all be proud…. THANK YOU!

This week I was reflecting and made some notes from the skies 37,000 above the ground.

So the Mitch brand. So the FSO brand. So the industry. So the reason people outsource. So the reason FSO exists. So it's in Mitch's heart. So it's what it's all about. 

OUR PEOPLE. They are our world. Our life. You're what customers buy and what I owe to my career for each and every day. And I believe you do the same. 

Our world starts with spotting talent every day in our lives. Think about how many of you I spotted. We both felt it and I am blessed to have you. 

The fundamentals of the outsourcing business starts with finding the talent and building the bench. And training that bench every day so they are ready to go at any given moment. To pump them up and provide them with career aspirations and to full fill dreams. 

And when Dean or Jim need PEOPLE NATIONALLY this teams says to your Future Leaders Team (FLT) person. I time to go. And you are ready. The fundamentals of our business. 

To hire. To train. To inspire. To provide a dream come true and to hold them tight. Hug them. Kiss them and show them we care. 

This is what our clients buy. Are you all familiar with the messenger training? It is the basics of how we run the outsourcing business and every single person who comes to work here has to know what our business is. What our people do for clients. And what we do for people.

I co founded this industry over 20 years ago. And with help of many have made it better year after year. 

Training.  Hospitality.  Happiness. It's in my heart and nothing is going to get in the way. 

No turning back. The time has arrived. We will do the most innovative, to creative new solutions to wow our staff and impress our clients.

But we will do more than the fundamentals. We will (re) imagine what the market is waiting for and blow the competitors away. FLT Is alive and well. And look out because we are going to enlist you. 

I am pumped. Excited. And ready to go. 

Be inspired. Power of focus and positive energy. It's FSO that makes a difference and you lead the charge. 

Have a GREAT WEEKEND!

Mitchell D. Weiner
Chief Happiness Officer

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"A discovery is said to be an accident meeting a prepared mind."
 ~~A. von Szent-Gyorgyi

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Simons Says: “Wine Makes Every Meal An Occasion, Every Table More Elegant, Every Day More Civilized.” (― Andre Simon)

“his lips drink water

but his heart drinks wine” 

― E.E. Cummings

Good Morning Folks,

Welcome to this amazing Monday. 

It's officially spring here in New York, but no one would never know it except for the "spring" in the steps of all FSO employees and the touch of spring our lucky guests got to experience recently when we brought the splendor of the great harvest from California's Napa Valley right here to our offices in New York.

Yes last week we had the owners of five award-winning Napa Valley wineries fly their wine (and themselves to pour and discuss it) to our NYC doorstep to share the love with our friends, clients and prospects.

Awesome is not the word! Amazing is not the word! I am not sure what's the word is but it was fantastic with all great things clumped together. What a missed opportunity for those who could not attend. 

The clients I met at the event RAVED about our services. One client asked me to step aside so she could give a prospect all the great information about FSO. Another client took me over and over to have a prospect call him so he can talk about the difference between FSO and the old vendor.  

That's is what these events are all about. 

Like great wine, FSO has to be "tasted" to be best appreciated. Folks come to dinners and events so they can feel our passion. 

Our clients, friends and prospects: As they say in pretty women. "If I forget to tell u later I had a great time."

Lol. 

And of course to my assistant Lindsay Gallagher for designing and executing this amazing effort, a generous "pour" of thanks.

If these pictures of the event aren't worth a thousand words among them would be blessed.

We truly are the happiest place to work on planet Earth. Our cup "runneth" over!

As you start your day today, think about how you will Inspire and be Inspired. 

Love Life! As I forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

Ps. Keep your eyes and ears open for our next wine event. You won't want to miss it.
See more event photos on our Facebook page.

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“Beer is made by men, wine by God.” ― Martin Luther

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InspireME Friday: You Were Born to Win

"You can have everything in life you want if you will just help enough other people get what they want."- Zig Ziglar

Good Morning Folks,

Get ready to to grab the bull by the horns as this short, powerful, 3-minute video will make you smile inside as well as out.

In this official Zig Ziglar video Zig teaches that you were Born to Win. But, in order to be the winner you were born to be have to plan, prepare and expect to win.


IT IS YOU that makes FSO who we are.

Your energy, enthusiasm and professionalism are always greatly appreciated and looking forward to a great weekend!

 Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"Money will buy a pretty good dog but it won't buy the wag of his tail.”

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==> InspireME: Head or Heart? Perhaps Both.

"It is rare to find a job that captures both your head and your heart. However, one’s head and heart must be engaged to live a worthwhile life."

Good Morning to the Best Team On Earth!

I would like on this Friday morning to thank each and everyone of you for an awesome week. I have been to many places this week and many more to come. 

But between our clients. Our employees. Our prospects. And associations and more we are truly on the move. And it could not happen without ur extreme care and commitment  for the success of the company and ur personal and professional goals. 

People want to connect. They want you to do the connecting.

Seth Godin’s new TRIBES book about leadership makes one wonder, where should we put our experience, insight, knowledge and leadership to good use? 

According to Seth, because of fear and discomfort, it makes leadership worth pursuing. Seth explains…

“In other words, if everyone could do it [be a leader], they would, and it wouldn’t be worth much.

==> It’s uncomfortable to stand up in front of strangers.
==> It’s uncomfortable to propose an idea that might fail.
==> It’s uncomfortable to challenge the status quo.
==> It’s uncomfortable to resist the urge to settle.

If you’re not uncomfortable in your work as a leader, it’s almost certain you’re not reaching your potential as a leader.

Leadership is a choice. It’s the choice to not do nothing."

Let’s keep in mind … this isn’t a complete summary of TRIBES. One aspect of TRIBES is to inspire us to be leaders at work. Another aspect is to become leaders outside of our day jobs and lead someone and/or something somewhere else.

Any job you work in has the opportunity to capture both your head and your heart. When a business captures your head, you are fully involved with the decisions/outcomes of every business activity. When a business captures your heart you are totally passionate about how the business positively impacts people and society.

It is rare to find a job that captures both your head and your heart. However, one’s head and heart must be engaged to live a worthwhile life.

Last week FSO had its biggest open house turn out EVER!  We had 276 candidates!  Of those 276 attendees, 161 are viable, future hires. This clearly means that FSO is on fire and people want to be a part of our family! If that isn’t a tribute to our brand that captures both your head and your heart, I don't know where else you could find a happier place to work on Earth.

We have an amazing team of people here, and when we all come together to put on an event like this, it’s truly magical. Your passion, professionalism and pride is contagious.

Know that I am personally invested and CARE about every person in our company. It is part of the personal touch that sets us a part in this industry and in business compared to most.

If you are reading this from outside the company and want to put the fun and meaning back into your own workplace or find a new path, give me a call personally and see how FSO can help.

TRIBES is smart stuff worth being influenced by. Get it. Read it. Share it. And be influenced by it.

As we head out for an awesome weekend with Spring in the air, know that the future is bright, and I promise you that I personally could not be more focused on helping each and every one of you achieve your greatest success. 

Have a HAPPY, SAFE and HEALTHY Weekend.

Love Life and Light It UP!

Mitchell D. Weiner

Chief Happiness Officer  

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“Bravery is being the only one who knows you are afraid.”

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