"Your guys are amazing. All of them! They truly go above and beyond, coming in early for 7:30am set up to just delivering the white glove service that elicits comments (from clients and hosts ) such as “flawless”
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| Celebrating good times at the company meeting "circle lining" it around the isle of Manhattan! We rocked the boat which is a great metaphor for what we do every day in the field. No one celebrates the way we did Monday night. At least not for the site staff. YES, the competition does those events for their senior management (and golf and retreats, etc...) but not for the site staff. |
Good Morning Folks,
Monday was a historic day for FSO. With great planning and execution by Hope, Aida and Crystal, we had all of our Field Management and National Sales Team at Headquarters for a great day of planning, strategizing and recognizing the people and processes key to our success.
Then we took to the Hudson on the Circle Line to celebrate our rapid ascent as the fastest growing player in our league. The night exemplified what FSO stands for: family, teamwork, a fabric and culture that cannot be replicated by any of our competitors. Everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.
Our clients love what we are doing for them. As an example check out what our kids did to earn sixteen yes 16 combined compliments from our client Capco in one month!
When clients take time to write like this after months of being let down by their former suppliers, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that is unduplicated.
Here is part two of the April/May shout-outs and kudos we started last Wednesday. I am honored to be in the company of all mentioned:
==> Ryland Kurshenoff, Comqi
"Excellent summary, Ryland. Thanks for the nice work on this. It’s super helpful."
~~ Wayne Kraemer/Content Services & Customer Support Manager/Comqi
==> Concierge Extraordinaire--Saleem Abdullahi, Capco **2 Kudos in 1 Month**
"Thank you so much for the great research on this. I got a great offer with Panasonic. ~~ Claudia Krawczyk/Capco
"Thank you. You brought new life to a watch I haven't worn in a long time."
~~ Nitesh/Capco
==> Wendy Fortes, Lilian Merandy, and Mariane Sucena, Itau Team
"Ladies, I would like to talk you a lot to help us during the MD's meeting. We had a terrible experience with the provider and your team work and commitment made all the difference. I'm very happy to know that I can count on you!" Have a great weekend!
~~Carolina Serra | Human Resources/Itau Unibanco NY Branch
==> Amara and Nathan, Wisdom Tree
"Alex, Katie, Amara, Nate, Irene, Becky and Esther,Just wanted to thank you all for the AWESOME help that you gave me and put toward the Summits last week. As we grow as a company and our client events get bigger, it’s a great to know I have a group of people to rely on to help prepare and execute on different tasks that aid in the success of our events. I truly appreciate all of your efforts. These Summits wouldn’t have been able to happen without your help!!" Thanks again, Cat Hess/Senior Event Coordinator/ WisdomTree Asset Management, Inc.
==> Angel Vazquez, HRIS Analyst
"Angel is an Angel. She helped me out with some questions I had about Paychex, she is what FSO Hospitality is all about!! Service with a Smile!! ~~ Mike Reitano/Experience Director
==> Antonio Torres, OMD
Hope all is well with you.I wanted to take a moment to let you know how well Antonio is doing at 195 Broadway. He is extremely diligentwith his daily walk through of the office space. His attitude is excellent. When I met with my boss, Gianluca Baglioni, he remarked on how pleasant Antonio was to deal with. His talents as a handy man are constantly be put to good use at 195 Broadway. He truly is an asset to your company."
~~ Juli Collura/ Facilities Manager/ OMD
==> Ashley Menear, Y&R **2 Kudos in 1 month**
"Ashley, thank you for your consistent professionalism, courteousness and dedication to your job. We’re grateful." ~~Anne O'Driscoll/ SVP, Dir of Building Operations /Y&R
"I just wanted to let you know how helpful, resourceful and accommodating the 3CC conference team is to the Dell team. I have worked closely with both Stephanie and Ashley and they are always on point to find a room when the 3cc online system is not working or when my computer is down. They are always pleasant, going above and beyond the call of duty, trying to find rooms on the lower floors closer to the Dell team. We are lucky to have them! Thanks!" ~~Patricia
==> Ausberto Falcon, Capco
I want to recognize Ozzy for all his hard work around the office. Ozzy goes out of his way to deliver all urgent mail to my desk and always assists me when I need supplies from the mail room. He also goes above and beyond his daily responsibilities. If myself or any other EA is unable to leave their desk during the day, he is thoughtful enough to save snacks and bring them to us. Ozzy's upbeat attitude and helpfulness make him a great asset to Capco." ~~Clare Gallagher/Capco
Just wanted to say how nice dinner was last evening. The venue, food and service was excellent. Thanks again! ~~Mariann Ferrari/Executive Assistant/Capco
"I wanted to just say how amazing it is to have these festivities in the work place. Not only does it give us something to look forward to but it helps us engage with each other over lunch, or breakfast or just a mid day snack. We are all extremely busy during the day and it is very refreshing to be able to have some time to unwind and mingle with our clients. Capco is very generous with their spending and I wanted to say out of all the companies I have worked out, being here is such a joy!"
"Thank you for helping us stay sane and treating everyone so wonderful." ~~Jennifer Elgart/Talent Acquisition/Capco
"Brennan, I wanted to thank you for all of the support with the Freddie meeting yesterday. It was a bit crazy in preparation with the ever changing agenda but was a great success." ~~Cathy Martin/Director of Strategy/Capco Digital / NYC Innovation Lab
==> Capco Team **7 Kudos in 1 Month**
"Hi Jonathan, Hope you are well! We so loved working with you and your team on the Capco event. I am not sure you remember us talking about this, but I mentioned early on that we might be interested to have someone from your company come to our office in Atlanta for a "consultant for a day" type experience with our Office Management team. I know it’s probably not something you typically do, but I was hoping you might be able to point me in the right direction of someone we can talk to on your end? To be completely honest, I can’t even remember the name of your company, but I do remember the professionalism and I guess that’s what counts right?!! :) Thanks for your help!" ~~ Palmer Booth Ramsay/World 50
"My name is Alan Chiang and work for Capco. On Tuesday, May 20, I suffered a seizure at the Capco Office at 77 Water St. and wanted to say your staff did a great job handling the situation." ~~Alan Chiang/Capco
Your Stars☺ Last Tuesday the CEO of FIS and a couple of FIS Board Directors came to our office to meet with Mr. Heyvaert and the Senior Partners of Capco. This was a big event considering the level of executives meeting at our offices.I would like to thank a group of FSO people who helped me make this event a very successful one. The help that was provided was excellent!!!! Please recognize the following individuals for their above and beyond support last Tuesday:Taylor Mason, Monica Veloz , Razelle Townsend, DeAndre Mims, Jonathan Ramos, Osvaldo Cruz,Roger Rios , Ausberto Falcon ,Saleem Abdulahi." ~~ Thank you, Nini/Capco (MDW: Nini, consider them recognized before the world wide web!).
I just wanted to send you a note regarding your team and the great job that they do on a daily basis. The Front Desk - When I come in the morning they are always pleasant and polite and when I leave at night they always say good-night. I had to fax documents a couple of times and they took care me promptly and efficiently.
Refrigerators- Your guys are always loading the refrigerators before the water and juices run out and there are always snacks out before lunch. The cafeteria area is always clean and ready for us to use whenever we need a break.
Supplies -Every time I need supplies like book-binding, scissors, pens, notebooks, etc.they take care of me within minutes.I think that most of the Capco staff takes you team for granted but I enjoy talking with them because they are also a lot of fun.' ~~Fred Falcones/Senior Consultant/Capco
"Jonathan, Please thank your team for assisting me these past two days for my ACD (5/2) they were all so helpful, and the candidates really were impressed by the customer service they received. I am going to attempt to list out those who helped, but please know it was pretty much all of them!Monica, Mary Anne, Deon, Ozzie, Edgar, Roger, Brennan, Taylor, Kind regards!" ~~Cristina Rodriguez/ATP & Campus Recruiter - North America Human Capital/Capco
"I know the day is not over but I want to thank each of you for doing an amazing job for us! don't know what I would do without you!! Please let the guys know how much I appreciate their hard work!! Thank You." ~~Anyanna Phillips/Executive Assistant/Capco
"Your guys are amazing. All of them!" ~~Jennifer Elgart/Talent Acquisition/Capco
==> Christine and Azra, Brookfield
Just a note to acknowledge that we have a fantastic team in place. The staff at reception always going above and beyond. Catering staff as well. These individuals are instrumental in ensuring that our client facing capabilities are represented with the highest degree of professionalism. They truly go above and beyond, coming in early for 7:30am set up to just delivering the white glove service that elicits comments (from clients and hosts ) such as “flawless”. We had a return visit from a potential investor (100MM). They specifically requested the breakfast set up they had last time they came to visit which was source by Christine and her staff. Well done." ~~Vielka Oscar/Executive Assistant/Private Funds Group-Brookfield Asset Management
==> Edgar Cruz, Capco
"I would like to give kudos to Edgar for his dedication to maintaining the office, especially the cafe. Edgar always takes the time to keep the coffee machine clean, stocked, and ready to go and I (along with several other coffee drinkers in the office) very much appreciate it. Thank you Edgar!!" ~~Clare Gallagher/Capco
==> Print Shop Team, NYU Poly
Dear Print Shop team, I would like to thank both Allison and Andy for professionally printing a publication I designed for MSA entitled, "The Muezzin's Minaret." They did a wonderful job at patiently printing, cutting, and hand stapling all 70 copies of this 88 page publication. Thank you so much for your efforts!"~~ Moona Ahmed/NYU Poly
==> Ralphy Mata and Christopher Rodriquez, Liquidnet
I just wanted to take the opportunity to recognize Ralphy Mata and Christopher Rodriquez for their commitment to LN. I have been out sick and we had an event on Tuesday night that would have required me to stay late and work a very long day. Ralphy and Christopher stepped up to the plate and ensured all would be taken care of and I was able to leave work at 7pm instead of 10pm.The two of them did an awesome job managing the event and cleaning it up – everything was put away and cleaned up perfectly. What a relief to know I have these 2 great guys to count on. I am extremely happy to have them here at LN. Please let folks know at FSO what a great job they both did! Thanks!"``CATHERINE PETERSON/ OFFICE MANAGEMENT AT LIQUIDNET
==> Razelle Townsend & Monica, Capco
"I just wanted to take a few minutes to wish you a wonderful afternoon and evening, and say "thanks" for all that you do. I hope that Capco has celebrated you today.
You're the best!" ~~Suzanne Branch/Administrative Assistant/Capco
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| Rene Mata, Liquidnet |
"Rene Mata is truly your star here at LN. Rene has taken it upon himself to work with ETS and transfer files to the updated computer in The Source. Not only that but he is always willing to go above and beyond to get jobs done for our customers. Barbara Francis, who works the trading desk came up to me and said it is truly a pleasure to deal with Rene and he is always willing to help he with last minute printing jobs. Rene understands the meaning of customer focus and he should be recognized for the great work he does here at LN.Thanks!" ~~CATHERINE PETERSON/ OFFICE MANAGEMENT AT LIQUIDNET
==> Regina Zakai, Brookfield
"Thank you for always being so extra helpful even in times when it’s a little uncomfortable with everything from soup to nuts that we deal with. You are truly an asset, with all that you do for me, my groups – I truly appreciate it!!" ~~Renate Ramdhan/Executive Assistant at Brookfield
We have lots to be thankful for, proud of, and reflect upon. Especially our Chief Chaos Officer, Jim Caton, pictured with me above, who is 50 years young this morning! Jim and his team's flawless execution ensure the career and customer satisfaction of the people and sites mentioned above. Thank you Jim for making all of us shine every day.
Have a GREAT day as I look forward to seeing all of you soon.
Mitchell D. Weiner
Chief Happiness Officer
Chief Happiness Officer
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"There is only one success – to be able to spend your life in your own way” ~~Christopher Morle
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