Shout-Out Wednesday: "Oh How Lucky You Are, and How Lucky We Are!!

"I took a moment to meet Chad, our morning greeter. He was so welcoming, that big smile and friendly hello, it made me just want to introduce myself. Now every day, I get that same warm hello, regardless of how hot it is outside and it just helps me start my day off right. I wanted to let you know that Chad is making a difference in my world, starting my day off with a smile."

Good Morning Folks,

What an incredible past few days! 

The new client onboards, new hires, promotions, the excitement, and the kudos pouring in from all over the country, what a great time it is to be a member of the FSO family.  

Every day, my in-box fills up with words of thanks and congratulations from our clients expounding the great works and deeds of our employees. I can’t help but have a smile on my face as I share some of the client sentiments with you this morning.

We are truly Delivering the Experience and making FSO the Happiest place to work on the face of the Earth, as confirmed by clients and guests offering this week's kudos:

Crystal, (re)Imagine Hospitality Manager (Subject of her own story here last week)
"I just wanted to send you an email giving a Kudos to Crystal. If I ever have a question or an issue, she is always there being so helpful and with a pleasant attitude. I truly enjoy working with her!" ~~MN

Informationalist Hub, HQ

"Your front desk staff are very professional. Maria was very polite, professional and from the moment I walked in, she had a smile on her face. Just wanted to compliment because I have visited many offices and agencies where the front desk staff didn't look up/made eye contact or even responded when I said good morning or good afternoon. For job seekers like me, being welcomed with such big smile and professionalism when entering an agency is a pickup, a little light of hope :)."  (From a job seeker about her very first touch point with our own company— reception. This key service offering of ours carries the most weight. It's because your front of house is the storefront for your organization. Our team brings your brand values to life and make visitors feel warmly welcomed. We deliver high-quality visitor experiences that perfectly reflect your values.)

Capco Team

"Hello Jonathan,I just wanted to thank you and your team for all the hard work you all do on a daily basis. Your staff was very polite and helpful throughout my two weeks of ATP training at the New York office. It's been a pleasure meeting everyone and I look forward to seeing you all again in the near future. Hope you all have a great weekend." ~~ Associate Consultant - Washington, D.C./Capco

Y&R Team

"Demetrius, great job by Marlon Fogo of your team in identifying the suspected explosive device. It looked convincing to me. It was confirmed by Ann Davila that it is a cylinder computer. Attached are images of the computer as seen on the x-ray scanner and the actual computer from Apple. Great job!"  ~~Director of Security/Young & Rubicam Group  
(see my separate post dedicated to this key service of FSO that is so critical in these uncertain times. Our people are trusted with responsibility for being the first line of defense for our clients in these circumstances, we conduct company-wide interactive sessions on Ricin and Suspicious mail/package training regularly)- 

Being there for client where and when it counts: 
A slide from FSO’s all-hands seminar on Ricin/suspicious mail training, shows the complexity of the issue
and expertise that you must confirm before selecting an outsourcing partner.

Some people look at Wednesday as being just a day in the middle of the week. For FSO, Wednesday should be a time where we look at what we've done this week, and for us all to think and say "What can I do to make the rest of the week amazing? That's what our folks at sites all over America are thinking right about now.

Perhaps that is why I love Wednesdays.... because it gives everyone an opportunity to reflect upon things, and challenge oneself to make the rest of the week great!! Because the "rest of the week" is just a little bit of our future.... so what we do great today makes our future even greater!!  

To all of our employees receiving these commendations from our clients, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"Don’t live your fears, live your dreams"

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ABOUT FSO:

• The fastest growing and most successful national onsite outsourcing in the U.S. focused on 1) improving services, 2) reducing costs, and 3) giving employees  an opportunity to grow.
• We outsource functions like: Mail, Copy, Reception, Switchboard, Office Services, Records, Messenger, IT, Concierge, Front & Back Office and much more.
• 1600+ employees, operating in 60+ cities, 225+ operational sites, 98% employee retention & 100% client retention.
• We (re)imagine the ways businesses are run.

ABOUT FSO CEO & FOUNDER – MITCH WEINER:

• Pioneer of the onsite outsourcing business model.
• 20+ years of industry experience.
• Previous owner of Archer, which he sold to Canon.

VIDEO:

Brief "corporate portrait" video shows who we are and what we can do for you HERE

It's Wednesday: That Mean's It's Time For a Shout Out To Our Stars

"Your guys are amazing. All of them! They truly go above and beyond, coming in early for 7:30am set up to just delivering the white glove service that elicits comments (from clients and hosts ) such as “flawless”

Good Morning Folks,

Our clients love what we are doing for them. When they take time to write like this after months of being let down by their former suppliers, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that is unduplicated. 

Here are some of the amazing things our clients are saying about our motivated, team-oriented, passionate people. I am honored to be in the company of all mentioned. 

Andrea, Capco
"Andrea, Thank you so much for putting everything together. Food was excellent! Great job and thanks again!" ~~Rhea /Consultant/Capco

Capco Team **2 Kudos in 1 Month**
"Jonathan - thank you and the FSO team for the incredible service I saw growing over the last couple of months – smile," ~~Global Head of Brand & Creative Services 

"Just wanted to say thank you for helping with the Jefferies event today. Our clients were very happy with the outcome of the meeting."

Saleem , Capco **2Kudos in 1 Month**

"A belated note of thanks for your help in the happy hour that you helped organize. It was a successful event. Trinity Bar and Restaurant was a good pick." Thanks, Brian.

"I just want to bring to your attention that a lot of us think Saleem is doing a wonderful job. He is always very helpful, flexible and very easy to work with. Thank you for bringing him to Capco."  ~~Nini/ EA/ Capco

Crissette, People Solutions On-Boarding Specialist
"Wanted to recognize Crissette for being so amazing with getting our folks on board and especially helping the new employees with paychex.  She has been so patient and helpful with the group from Empire. Good Job Crissette!"! ~~Nitza / Associate Director

Corea Loach, Centerline

"Just a quick note to let you know that Corea Loach filled-in today at Centerline Capital and she did a very good job." ~~Charles 

Demetrius, Y&R
"Dee continues to do a great job for us and to always go the extra mile.  I have seen him literally manning almost every FSO position here this week. Apparently he was a little short staffed but he rose to the occasion and made sure all bases were covered. I’m sure he put in extra non-billable hours too and he never ever complains. Make sure he feels loved. Thanks and have a good weekend." ~~ /SVP, Director of Facilities Management/Young & Rubicam Group
 

Mariana, People Solutions**2 Kudos in 1 month**

"I want to thank you for all of your support and help during the Hartford recruiting process. You followed up with me constantly and offered assistance whenever needed. You provided me with so many resumes that I finally filled my 2 open positions. You are very dedicated to your job and that dedication shows!  I truly appreciate all of your efforts. You made my job a lot easier!  Thank you." ~~Lisa/Experience Lead/ FSO

"AGREE…KUDOS for MARIANA!!! The Northeast is getting back in shape because of her diligence, “Fire , Skip, and Twinkle”. We are all very thankful for her efforts! Best!" ~~Shawn /Northeast Regional Director/FSO

Michael , Lowenstein**2 Kudos in 1 month**
"Michael was a tremendous help this evening in getting documents turned over to Michael Lichtenstein, Mary Knodel and Office Services.  I had to download voluminous pleadings from PACER for Michael L. and Mary K.  Without Michael’s direct assistance, I could not have expeditiously completed the assignment. Thank you Michael and thank you Angel for having such a great staff!" ~~Evening Legal Secretary/Word Processor/Lowenstein Sandler LLP

"I know you guys had a long/hard day, so I will keep it short and sweet. Michael ROCKS!  Talk about great help with a problem I just had. I can’t tell you how happy that made me. Thanks!" ~~Partner/Lowenstein Sandler LLP

 
PHD Team
"Hi,We just really wanted to say thank-you to all the team there for helping us organise the Guardian Roadshow event last week! It was a success and the client is really happy. Ray, Wendy, Cleon, Christina  and Jonathan especially made the set-up and running completely seamless - so special thanks to you both- you guys are awesome!" -MOHAWK / Luke /LONDON

Ivan & Anthony, Mantena
"By the way....I have to mention how wonderful Ivan is over at Mantena. He is a great leader and very engaged. Also, Anthony was actually shopped by our Senior VP of the company and did an excellent job!!!! I did get a chance to speak to Ivan about the "shop" to express my appreciation for the consistency. GREAT JOB!" ~~Area Manager/Equity Residential

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

The PERSONAL touch AND CARE that our clients complimented us on…this is what sets us apart; this is why we are blowing the competition out of the water every chance we get, this is why our employees LOVE FSO and feel the connection to us!

THANK YOU for all of your support and hard work…Keep on shining! WE really appreciate it!  

Cheers FSO USA!!!!

Mitchell D. Weiner
Chief Happiness Officer

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"Leadership is service, not position" ~~Tim Fargo
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Kudos Wednesday: To Our July Rockstars— Thank You!

'I can't tell everyone how thrilling it has been to be on this GREAT JOURNEY.  This is such an amazing company, and we all have so much to offer --- very overwhelming, and a real joy to participate in (CLIENT LOVEFEST) each and every single day!!  We own the day, we rock it, AND it shows!!
~~ FSO Employee on Awards Call

Good Morning Folks,

The weather in New York has been fabulous. I hope all of you have had the chance to enjoy the summertime with family and friends. The FSO Nation has been going full steam ahead, delivering the world class experience that has made us famous from coast to coast.  

Before we get to the awards, I'd like to point out some very special recognition we received in a client's blog. You've seen all the kudos we've shared about our employees from this client, Capco, and now this recognition is icing on the cake. 

In their post they mention my fellow workforce happiness leader Simon Sinek's new book (Leaders Eat Last) where Simon (who has been featured right here on MitchWeiner.com's Ted Tuesday), talks about employees and happiness at work. He contends that only a minority of employees feel fulfilled and truly happy at work… and it is of our own doing.  

Sinek reckons employees are not happy because we have built systems and constructed orgaizations that force the human animal to work in environments in which it does not work best…. and one which encourages us to look after ourselves first and be suspicious of others.

Capco's takeaway was confirmation that trust plays such an important part in creating the right environment for employees … and acts as the lubrication that reduces friction and creates conditions much more conducive to high performance.

As such they were delighted to boast that we are a trusted partner blogging:

"As I thought about how good it felt to be recognised by our clients, I realised we don’t do enough of that with our own vendors and partners. How many of us have said thanks or well done to FSO and RPO - our partners helping us provide a world class experience in the office and helping us hire world class colleagues. They are a critical part of making Capco what it is...stop by - say thanks!"

Every day, people search for something that motivates them. Things to get them out of bed, things to get them pumped up, things to help them make it through the day and so much more! What a great thing to be able to say about your job!

Thanks to you Capco for giving us the privilege to serve you. Here are the July winners who personify our leaders of the future. 

You can read what our clients had to say about these Rockstars HERE and HERE and HERE and look forward to many more kudos we've received for our employees that will be published next Wednesday. 

What amazing teams ~ the energy and passion were unmistakable!! 

We've built and grown his business with an emphasis on people – the hardworking, dedicated employees who care about doing a great job for our clients. Without your passion, energy and care, we would not be the company that we are today. 

As we approach the third and final holiday weekend of summer, have a fabulous, sunny, day filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"If you can't fly then run, 
if you can't run then walk,
if you can't walk then crawl,
but whatever you do you have to keep moving forward."
—Martin Luther King, Jr. 

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Kudos Wednesday: To Our April and May Rockstars— Thank You!

"Every day, people search for something that motivates them. Things to get them out of bed, things to get them pumped up, things to help them make it through the day and so much more! 

What a great thing to say about your job!"

Good Morning Folks,

We've built and grown his business with an emphasis on people – the hardworking, dedicated employees who care about doing a great job for our clients. 

As I am now traveling around this wonderful FSO Nation, the employee and client Lovefest could not be stronger and I could not be more fired up! 

Without your passion, energy and care, we would not be the company that we are today. This is our market to own. Our Future Leaders Program is in full force and we need your help to find talent just like YOU. We are only going up from here, and to ensure an unmatched Client and Employee Experience, we are keen to having the proper folks open new accounts to support our growth, mission and vision across the US.

But right now, let's see who's on the deck. The April and May winners who personify our leaders of the future. 

You can read what our clients had to say about these Rockstars HERE and HERE. What amazing teams ~ the energy and passion were unmistakable!! 

Every day, people search for something that motivates them. Things to get them out of bed, things to get them pumped up, things to help them make it through the day and so much more! What a great thing to be able to say about your job!

As in the locations that I am lucky enough to visit this week, each site employee, YOU, are the FSO difference! You're commitment to service, to exceed the client’s expectations, to notice that detail,to have that SKIP, FIRE, TWINKLE is uniquely FSO.  

The employee and client lovefest could not be stronger and I could not be more fired up!!

Have a fabulous, sunny, summerday filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"There is only one success – to be able to spend your life in your own way”

 ~~Christopher Morle

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Kudos Wednesday: To Our April and May Rockstars— Thank You!

"Every day, people search for something that motivates them. Things to get them out of bed, things to get them pumped up, things to help them make it through the day and so much more! 

What a great thing to say about your job!"

Good Morning Folks,

We've built and grown his business with an emphasis on people – the hardworking, dedicated employees who care about doing a great job for our clients. 

As I am now traveling around this wonderful FSO Nation, the employee and client Lovefest could not be stronger and I could not be more fired up! 

Without your passion, energy and care, we would not be the company that we are today. This is our market to own. Our Future Leaders Program is in full force and we need your help to find talent just like YOU. We are only going up from here, and to ensure an unmatched Client and Employee Experience, we are keen to having the proper folks open new accounts to support our growth, mission and vision across the US.

But right now, let's see who's on the deck. The April and May winners who personify our leaders of the future. 

You can read what our clients had to say about these Rockstars HERE and HERE. What amazing teams ~ the energy and passion were unmistakable!! 

Every day, people search for something that motivates them. Things to get them out of bed, things to get them pumped up, things to help them make it through the day and so much more! What a great thing to be able to say about your job!

As in the locations that I am lucky enough to visit this week, each site employee, YOU, are the FSO difference! You're commitment to service, to exceed the client’s expectations, to notice that detail,to have that SKIP, FIRE, TWINKLE is uniquely FSO.  

The employee and client lovefest could not be stronger and I could not be more fired up!!

Have a fabulous, sunny, summerday filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"There is only one success – to be able to spend your life in your own way”

 ~~Christopher Morle

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It's Wednesday: That Mean's It's Atta' Boy Time (or Girl): Here's a Shout Out To Our Stars (Part Two of Two)

"Your guys are amazing. All of them! They truly go above and beyond, coming in early for 7:30am set up to just delivering the white glove service that elicits comments (from clients and hosts ) such as “flawless”

Celebrating good times at the company meeting "circle lining" it around the isle of Manhattan! 
We rocked the boat which
is a great metaphor for what we do every day in the field.
No one celebrates the way we did Monday night.
At least not for the site staff.
YES, the competition does those events for their senior management
 (and golf and retreats, etc...) but not for the site staff. 

Good Morning Folks,

Monday was a historic day for FSO. With great planning and execution by Hope, Aida and Crystal, we had all of our Field Management and National Sales Team at Headquarters for a great day of planning, strategizing and recognizing the people and processes key to our success. 

Then we took to the Hudson on the Circle Line to celebrate our rapid ascent as the fastest growing player in our league. The night exemplified what FSO stands for: family, teamwork, a fabric and culture that cannot be replicated by any of our competitors. Everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.  

Our clients love what we are doing for them. As an example check out what our kids did to earn sixteen yes 16 combined compliments from our client Capco in one month! 

When clients take time to write like this after months of being let down by their former suppliers, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that is unduplicated. 

Here is part two of the April/May shout-outs and kudos we started last Wednesday. I am honored to be in the company of all mentioned: 

==> Ryland Kurshenoff, Comqi
"Excellent summary, Ryland.  Thanks for the nice work on this. It’s super helpful."
~~ Wayne Kraemer/Content Services & Customer Support Manager/Comqi

==> Concierge Extraordinaire--Saleem Abdullahi, Capco **2 Kudos in 1 Month**

"Thank you so much for the great research on this. I got a great offer with Panasonic. ~~ Claudia Krawczyk/Capco 

"Thank you. You brought new life to a watch I haven't worn in a long time."   

~~ Nitesh/Capco

==> Wendy Fortes, Lilian Merandy, and Mariane Sucena, Itau Team
"Ladies, I would like to talk you a lot to help us during the MD's meeting. We had a terrible experience with the provider and your team work and commitment made all the difference. I'm very happy to know that I can count on you!" Have a great weekend!
~~Carolina Serra | Human Resources/Itau Unibanco NY Branch

==> Amara and Nathan, Wisdom Tree

"Alex, Katie, Amara, Nate, Irene, Becky and Esther,Just wanted to thank you all for the AWESOME help that you gave me and put toward the Summits last week. As we grow as a company and our client events get bigger, it’s a great to know I have a group of people to rely on to help prepare and execute on different tasks that aid in the success of our events. I truly appreciate all of your efforts. These Summits wouldn’t have been able to happen without your help!!" Thanks again, Cat Hess/Senior Event Coordinator/ WisdomTree Asset Management, Inc.

==> Angel Vazquez, HRIS Analyst
"Angel is an Angel. She helped me out with some questions I had about Paychex, she is what FSO Hospitality is all about!! Service with a Smile!! ~~ Mike Reitano/Experience Director

==> Antonio Torres, OMD
Hope all is well with you.I wanted to take a moment to let you know how well Antonio is doing at 195 Broadway. He is extremely diligentwith his daily walk through of the office  space. His attitude is excellent. When I met with my boss, Gianluca Baglioni, he remarked on how pleasant Antonio was to deal with.  His talents as a handy man are constantly be put to good use at 195 Broadway. He truly is an asset to your company."
~~ Juli Collura/ Facilities Manager/ OMD

==> Ashley Menear, Y&R **2 Kudos in 1 month**
"Ashley, thank you for your consistent professionalism, courteousness and dedication to your job. We’re grateful." ~~Anne O'Driscoll/ SVP, Dir of Building Operations /Y&R

"I just wanted to let you know how helpful, resourceful and accommodating the 3CC conference team is to the Dell team. I have worked closely with both Stephanie and Ashley and they are always on point to find a room when the 3cc online system is not working or when my computer is down. They are always pleasant, going above and beyond the call of duty, trying to find rooms on the lower floors closer to the Dell team. We are lucky to have them! Thanks!" ~~Patricia

==> Ausberto Falcon, Capco

I want to recognize Ozzy for all his hard work around the office. Ozzy goes out of his way to deliver all urgent mail to my desk and always assists me when I need supplies from the mail room. He also goes above and beyond his daily responsibilities. If myself or any other EA is unable to leave their desk during the day, he is thoughtful enough to save snacks and bring them to us. Ozzy's upbeat attitude and helpfulness make him a great asset to Capco." ~~Clare Gallagher/Capco 

==> Brennan Becker, Capco **3 Kudos in 1 Month**
Just wanted to say how nice dinner was last evening. The venue, food and service was excellent. Thanks again! ~~Mariann Ferrari/Executive Assistant/Capco

"I wanted to just say how amazing it is to have these festivities in the work place. Not only does it give us something to look forward to but it helps us engage with each other over lunch, or breakfast or just a mid day snack. We are all extremely busy during the day and it is very refreshing to be able to have some time to unwind and mingle with our clients. Capco is very generous with their spending and I wanted to say out of all the companies I have worked out, being here is such a joy!"

"Thank you for helping us stay sane and treating everyone so wonderful." ~~Jennifer Elgart/Talent Acquisition/Capco

"Brennan, I wanted to thank you for all of the support with the Freddie meeting yesterday. It was a bit crazy in preparation with the ever changing agenda but was a great success." ~~Cathy Martin/Director of Strategy/Capco Digital / NYC Innovation Lab

==> Capco Team **7 Kudos in 1 Month**
"Hi Jonathan, Hope you are well! We so loved working with you and your team on the Capco event. I am not sure you remember us talking about this, but I mentioned early on that we might be interested to have someone from your company come to our office in Atlanta for a "consultant for a day" type experience with our Office Management team. I know it’s probably not something you typically do, but I was hoping you might be able to point me in the right direction of someone we can talk to on your end? To be completely honest, I can’t even remember the name of your company, but I do remember the professionalism and I guess that’s what counts right?!! :) Thanks for your help!" ~~ Palmer Booth Ramsay/World 50

"My name is Alan Chiang and work for Capco. On Tuesday, May 20, I suffered a seizure at the Capco Office at 77 Water St. and wanted to say your staff did a great job handling the situation." ~~Alan Chiang/Capco

Your Stars☺ Last Tuesday the CEO of FIS and a couple of FIS Board Directors came to our office to meet with Mr. Heyvaert and the Senior Partners of Capco. This was a big event considering the level of executives meeting at our offices.I would like to thank a group of FSO people who helped me make this event a very successful one. The help that was provided was excellent!!!!  Please recognize the following individuals for their above and beyond support last Tuesday:Taylor Mason, Monica Veloz , Razelle Townsend, DeAndre Mims, Jonathan Ramos, Osvaldo Cruz,Roger Rios , Ausberto Falcon ,Saleem Abdulahi." ~~ Thank you, Nini/Capco (MDW: Nini, consider them recognized before the world wide web!).

I just wanted to send you a note regarding your team and the great job that they do on a daily basis. The Front Desk - When I come in the morning they are always pleasant and polite and when I leave at night they always say good-night. I had to fax documents a couple of times and they took care me promptly and efficiently.

Refrigerators- Your guys are always loading the refrigerators before the water and juices run out and there are always snacks out before lunch. The cafeteria area is always clean and ready for us to use whenever we need a break. 

Supplies -Every time I need supplies like book-binding, scissors, pens, notebooks, etc.they take care of me within minutes.I think that most of the Capco staff takes you team for granted but I enjoy talking with them because they are also a lot of fun.' ~~Fred Falcones/Senior Consultant/Capco

"Jonathan, Please thank your team for assisting me these past two days for my ACD (5/2) they were all so helpful, and the candidates really were impressed by the customer service they received. I am going to attempt to list out those who helped, but please know it was pretty much all of them!Monica, Mary Anne, Deon, Ozzie, Edgar, Roger, Brennan, Taylor, Kind regards!" ~~Cristina Rodriguez/ATP & Campus Recruiter - North America Human Capital/Capco

"I know the day is not over but I want to thank each of you for doing an amazing job for us! don't know what I would do without you!! Please let the guys know how much I appreciate their hard work!! Thank You." ~~Anyanna Phillips/Executive Assistant/Capco 

"Your guys are amazing. All of them!" ~~Jennifer Elgart/Talent Acquisition/Capco

==> Christine and Azra, Brookfield

Just a note to acknowledge that we have a fantastic team in place. The staff at reception always going above and beyond. Catering staff as well. These individuals are instrumental in ensuring that our client facing capabilities are represented with the highest degree of professionalism. They truly go above and beyond, coming in early for 7:30am set up to just delivering the white glove service that elicits comments (from clients and hosts ) such as “flawless”. We had a return visit from a potential investor (100MM). They specifically requested the breakfast set up they had last time they came to visit which was source by Christine and her staff. Well done." ~~Vielka Oscar/Executive Assistant/Private Funds Group-Brookfield Asset Management

==> Edgar Cruz, Capco
"I would like to give kudos to Edgar for his dedication to maintaining the office, especially the cafe.  Edgar always takes the time to keep the coffee machine clean, stocked, and ready to go and I (along with several other coffee drinkers in the office)  very much appreciate it. Thank you Edgar!!" ~~Clare Gallagher/Capco 

==> Print Shop Team, NYU Poly
Dear Print Shop team, I would like to thank both Allison and Andy for professionally printing a publication I designed for MSA entitled, "The Muezzin's Minaret." They did a wonderful job at patiently printing, cutting, and hand stapling all 70 copies of this 88 page publication. Thank you so much for your efforts!"~~ Moona Ahmed/NYU Poly

==> Ralphy Mata and Christopher Rodriquez, Liquidnet

I just wanted to take the opportunity to recognize Ralphy Mata and Christopher Rodriquez for their commitment to LN. I have been out sick and we had an event on Tuesday night that would have required me to stay late and work a very long day.  Ralphy and Christopher stepped up to the plate and ensured all would be taken care of and I was able to leave work at 7pm instead of 10pm.The two of them did an awesome job managing the event and cleaning it up – everything was put away and cleaned up perfectly. What a relief to know I have these 2 great guys to count on. I am extremely happy to have them here at LN. Please let folks know at FSO what a great job they both did! Thanks!"``CATHERINE PETERSON/ OFFICE MANAGEMENT AT LIQUIDNET 

==> Razelle Townsend & Monica, Capco
"I just wanted to take a few minutes to wish you a wonderful afternoon and evening, and say "thanks" for all that you do. I hope that Capco has celebrated you today.
You're the best!" ~~Suzanne Branch/Administrative Assistant/Capco

Rene Mata, Liquidnet

==> Rene Mata, Liquidnet
"Rene Mata is truly your star here at LN. Rene has taken it upon himself to work with ETS and transfer files to the updated computer in The Source. Not only that but he is always willing to go above and beyond to get jobs done for our customers. Barbara Francis, who works the trading desk came up to me and said it is truly a pleasure to deal with Rene and he is always willing to help he with last minute printing jobs. Rene understands the meaning of customer focus and he should be recognized for the great work he does here at LN.Thanks!" ~~CATHERINE PETERSON/ OFFICE MANAGEMENT AT LIQUIDNET 

==> Regina Zakai, Brookfield
"Thank you for always being so extra helpful even in times when it’s a little uncomfortable with everything from soup to nuts that we deal with. You are truly an asset, with all that you do for me, my groups – I truly appreciate it!!" ~~Renate Ramdhan/Executive Assistant at Brookfield
                   

The statue of liberty that we circle Monday night (incredible photo below by our wn Nick Williams), is a symbol of opportunity and prosperity that perfectly sums up the growth and opportunity available to us at FSO. I love the energy, the love and the FSO difference. That is what these customers we've heard from today are expressing their appreciation for.

We have lots to be thankful for, proud of, and reflect upon. Especially our Chief Chaos Officer, Jim Caton, pictured with me above, who is 50 years young this morning! Jim and his team's flawless execution ensure the career and customer satisfaction of the people and sites mentioned above. Thank you Jim for making all of us shine every day. 

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"There is only one success – to be able to spend your life in your own way” ~~Christopher Morle

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