Wednesday, October 15, 2014

Gratitude Is In The Mail

"They go above and beyond when they're doing their job. They are amicable in their approach & the professionalism is excellent. I've never had this type of great Customer Service and experience from the Office Services department before."

Good Morning Folks,

Our clients love what our people are doing for them. Every Wednesday here on I rip open the fan mail bag and share what they have to say. As one client said, "They deserve a million pats on their shoulders." Let's go!

Andrea, Capco
"Thank you so much for helping out and organizing this for us. The food was great and everyone was so happy. It was success."

AKA Ozzy, Capco
"I'm writing to let you know what an excellent job Ozzy did yesterday over here at the Capco office. He produced an excellent document in a very tight time frame and contributed to our success. I will definitely go to him for future jobs.

Capco Team **2Kudos in one Month**
"I just wanted to reiterate what a great FSO team we have here at Capco. I cannot say enough about how helpful and professional they are at all times. No matter what is asked of them, they deliver in a prompt, efficient, pleasant, manner. Roger, Ozzie, Jose, Saleem, Andrew, Monica, Katie, Dion should be recognized for the outstanding job they do!"

"Just wanted to thank you guys for the great support that you and your team provides to us! I am a new joiner and received wonderful assistance from the facilities team on multiple occasions. All my queries were answered and settling in the new office was made very comfortable. Keep up the good work and look forward to your continued support! :)"

Jenna & Saleem, Capco
"I wanted to say THANK YOU for all your help/assistance with the house request today. We were not able to give you enough time as it was an emergency and we wanted our India colleague to move to another housing today itself. Appreciate your quick turnaround and closing the request in just few hours. Both the employees has checked-in the new hotel and are happy with the accommodation. We have notified our India team about the hotel they booked so that we don't end-up getting in the same situation as today. Thanks again!"

Jenna, Capco
"It's really nice to meet someone as helpful as Jenna. Jenna has been really helpful, polite and patient while answering to all our queries, related to Capco accommodation.Wishing her the best for her future endeavors."

Monica Capco
"I wanted to let you know that Monica has done an outstanding job obtaining and compiling the security reports needed for the Physical Activity Monthly Logs. This was an entrusted project assigned directly from Patrick. They're were many key components that she was not accessible to; but none the less she rose to the occasion. She even went above and beyond to create various versions for the FIS team to choose from. I was Super impressed!! She truly owned this project."

Joanne, NY Magazine
"Just a quick note to let you know that Joann is a goddess!  An amazing, smart, so so capable and responsible person."

Asia  and Ernest, Kate Spade **2 Kudos in 1 Month**
"Both Asia and Ernest are wonderful. They go above and beyond when they're doing their job. We're so grateful to have them here. I'm sure it's been a challenge for you & your team to come aboard & learn our dos & don't around here, however you all have made it a really smooth transition. All of you are amicable in your approach & the professionalism is excellent. I appreciate it,."

Dian, Metropolitan College
"I would like to thank you very much for ALL of your assistance with the Audrey Cohen School for Human Services and Education 50th Anniversary Luncheon Journal. Your expertise with layout and printing was so valuable to this journal being a great document that was appreciated at the luncheon. Although I gave you the final draft so late, you made it work for us and did so with professionalism and collegiality. I hope you know in what high esteem we hold you! Thank you again!"

Metropolitan College Team
"I want you know that throughout my tenure here at the Assistant Dean office in the ACSHSE will not be as effective without the help of the people in the mailroom. Dian has been a tremendous asset to me and to the school. I am sending this you because I know how hard they work every day when we have requests left ad right, it can get overwhelming. Nevertheless, I believe Dian and her team should be commended for the work that they do for us as administrators and also for the entire faculty. They are exceptional, hard working, and who believes in the mission of the college. I know that you that because you made the decision to bring them in. Their success reflects your success and the college. Thank you for everything that you have done for me and please extend my gratitude to the mailroom team. They deserve a million pats on their shoulders. I hope we cross path again in the future."

The kudos; thanks; admiration; praise and general good will continue to flow our way. We had less than a month to do what WPP had been planning for a year...I know I was driving many of you nuts with my detail obsessing...we had a limited budget....and a space that can be challenging......and it all didn't just work ...IT ROCKED! I was very proud - we have the best team in the industry!!!!!

Y&R Team
"A big thank you from all of us at WPP for your help the past two days. The strategy session at Y&R's new building was expertly executed and  we want to thank you personally for all your help."

Matthew, Office Services
"Boy, you're on it Matthew. Thank you so much. Yes, the main building front desk where FSO has office space closes at 5pm, I however, was in the back part of the building working away and would not have known the there was a delivery after hours.  OK great, I'll keep you posted on the goods received. I really appreciate your efforts as I've never had this type of great Customer Service and experience from the Office Services department before. Kudos to you Matthew - great job!  Much appreciated!"

Jeannette , FSO Floater
"Just writing this to inform you that Jeanette Mintz was a great help to the staff here at ARGO, she worked professionally and diligently in regards to getting our Records project bar-coded and scanned and into a database. Jeanette also was involved with the organizing and filing of documents for various projects which really helped to catch up.  I am confident that she will be a great addition to any site in the FSO family. Thank you for sending such a great FSO employee to ARGO. Thanks again!!!"

Samantha, Liquidnet
"As you know, Sam has some administrative duties assigned to her job function as Liquidnet's receptionist. Sam preapproves invoices and assigns the charges to the correct cost center before they ever come across my desk. Recently there was  a FedEx charge that we could not identify either the shipper or recipient. Sam immediately flagged it and brought it to my attention. I can say without a doubt she is tenacious in her work. Sam kept digging and digging, even calling the shipping company for clues as to what this charge was for to help her determine who might have shipped the item. Sam put it all together and reached out to our Marketing Department and it was indeed a shipper they used but LN has been billed in error. Although only a small amount, Sam stuck with it to get Liquidnet the credit for the charge. It is a pleasure to have her working here.  I know that she always has Liquidnet's best interest at the forefront of everything she does. Please share this with the folks back at FSO. Sam should be recognized for her efforts!!"

As Richard Branson says, "If you look after your staff, they'll look after your customers. It's that simple."

We train people well enough so they can leave, and treat them well enough so they don't want to. To me being a great boss means hiring talented people, loving them every day and letting them know it.

For years my brand has represented perfection. It has been synonymous with the best service and best people ever. 

To our FSO rockstars I remind you to put our promise to practice. You hold the power to make an incredible impact and a difference in the wealth and success of others.

Treat our clients like gold. Be a good listener be a good friend, be generous, don't be critical, don't try to find fault, at the end of the day— smile.

Treat your teammates like family and never ever give up and I promise you will thrive.

Remember that everything we want to achieve is in our grasp! Everything we dream about can happen. We just have to have the conviction to go get it. We have to have the heart to make it happen and the desire to put forth the effort.

Your energy, enthusiasm and professionalism are always greatly appreciated and looking forward to a great week!

Mitchell D. Weiner
Chief Happiness Officer

"You must expect great things of yourself before you can do them.“ 
—Michael Jordan

A Big Thank You To These Notable Readers of

Access Staffing, Adecco Usa, ADP, Akin, Gump, Strauss, Hauer, & Feld, Albert Einstein, College Of Medicine, Amazon Corporate, American Express Company, American Honda Motor Company, American University, Amgen, Amster Rothstein & Ebanstein, Anchor Associates Group Inc, Angelo, Gordon & Co., Anne Arundel County Govt, Aquantive, Arent Fox Llp, Arhus, Kobmandsskole, Arrowhead Aea, Asrc Federal Holding Company, Llc, Aurelius Capital Management, Automatic Data Processing, Automattic, Ball State University, Baltimore Technology Park, Bank Of America, Barclays Financial Corp., BDBO New York, Bechtel Corp, Best Buy, Black Oak Computers Inc, Blackrock Financial Management, Bloomberg Bloomberg, Brandprotect, Brookfield Asset Management, Bsnl, BT (UK searching for Denise), Cahill Gordon & Reindel, California Department Of Justice, California Education And Research Federation Network, California State University, Long Beach, Canon Usa, Carolinas, Healthcare System, Cassidy Turley Commercial Real Estate Services, Cb Richard Ellis, Cbi Connect, Cdw - Cdw Llc, Ceasars Entertainment Group, Central Methodist University, Charles Schwab & Co., Choopa, Llc, Citigroup, City Of Houston, Clyde & Co Llp, Colgate-palmolive Co., Colliers Abr, Inc - Cassidy Turley, Chubb, Colt Technology Services Group Limited, Columbia University, Completel, Comporium Communications, Conagra Foods, Concordia College, Condenast Publications, Control Risks Group Llc, Coral Graphics, Cottage Hospital, County Of Marin, County Of Suffolk, New York, Credit Suisse Group, Credit Suisse Group / Canada, Cuddy & Feder Llp, Cwie, Llc, Dale Carnegie & Associates, Inc., Data Control And Systems, Datagram, Dell, Deloitte & Touche, Delta Dental Of California, Delta Dental Plan Of Michigan, Department Of Administrative Services (Ohio), Department Of The Interior, Office Of The Secretary, Department Of Veterans Affairs, Detroit Public Schools, Dewitt Stern Group, Inc., Dod Network Information Center, Dow Jones & Company, Devry, Dga Security Systems, Dickstein Shapiro Llp, Discover, Financial Services, Distributed Systems Services, Duane Morris, Dumfries, Dumfries and Galloway, United Kingdom,Edelman Pr, Emerge212, Equity Residential, Ernst & Young Llp, Esi International, Espn, Estee Lauder, European Police Office (europol), Evercore Partners Services East, Llc, Facebook Corporate, Factory Mutual Insurance Company, Family Dollar, Federal Aviation Administration, Federated Systems Group, Fedex Office & Print Services, Fenwick & West, Fidelity National Financial, First American Equipment Financial, Fisher Scientific, Freshfields Bruckhaus Deringer Llp, Fujitsu Limited, Florida Department Of Management Services, Florida International University, Ford Motor Company, Fort Hays State University, Fortressitx, Free Sas, Fross Zelnick Lehrman & Zissu, P.c., GE, Genentech, Georgetown University, Gerson Lehrman Group,, Llc, Gilead Sciences, Google Corporate, Goose Creek Consolidated Isd, Government Of Saskatchewan, Graphnet Inc., Gravitas Technology, Greenberg Traurig P.a, Griffin Information Systems Limited, Group M Worldwide, Hachette Book Group, Hamilton-clermont Cooperative Assn., Harris Government Sector, Havas Worldwide Llc, Hccs - Houston Community College System, Hearst Corporation, Hewlett-packard Company, Higher Colleges Of Technology, Hill & Knowlton, Inc, Hillsborough County Aviation Authority, Hilton Hotels Corporation, Hma, Hughes Hubbard & Reed Llp, Humber College, IBM Corporation, Ikon Office Solutions, Illinois Wesleyan University, Immedion, Llc, Intergrated Office, Internal Revenue Service, International Business Times, International Monetary Fund, Io Capital Princess, Llc, Jefferies International Limited, Jewish Board Of Family & Children 's Services, Johnson & Johnson, Jones Apparel Group, Jones, Day, J. Walter Thompson, Reavis & Pogue, Kabel Bw, Kaiser Foundation Health Plan, Kaye, Scholer, Fierman, Hayes, And Hudler, Kddi Corporation, Kelley Drye & Warren Llp, King & Spalding Llp, Kirby Mcinerney Llp, Kirkland & Ellis Llp, Leaseweb Usa, Laughlin/constable, Inc, Latham Watkins, Legal Source Ls Llc, Leslie Digital Imaging Llc, Lexis-nexis, Linode Resources, Liquidnet Holdings, Lion Resources, Loeb & Troper, Cpa, Lombard Odier Asset Management, Los Angeles County Office Of Education, Loyola Marymount University, Macquarie Bank, Macquarie Holdings, Marriott International, Marsh, Mayer, Brown & Platt, Mcnc, Mckesson Technologies, Medex Pharmacy, Mediadata, Mellon Bank, Memorial Sloan-kettering Cancer Center, Mercury Radio Arts, Merck And Co, Miami University, Michaels Stores, Michigan State University Federal Credit Union, Micro Graphic Info Svcs, Microsoft Corp, Middle Country Public Library, Milbank - Milbank Tweed Hadley Mccloy, Ministry Of Education Computer Center, Miox Corporation, Montclair State University, Moody's Investors Service, Morgan Stanley Group, Moses & Singer Llp, Motorola, Mount Sinai School Of Medicine, Multiverse, Munsch Hardt Kopf Harr, Museum of the City of New York, Namesco Limited, Museum Of The City Of New York, Nassau County Board Of Cooperative Education Services, Nassau County Boces, National Board Of Medical Examiners, National Chiao Tung University, Navy Network Information Center, NBC Universal, Nbs, Nbty, Nco Group, Ncs Pearson, Neuberger Berman, New Mexico State University, New York City Public Schools, New York Power Authority, New York Public Library, New York University, Next Jump, Nomura International Plc, Northern Michigan University, Northern Ohio Educational Computer Association, Northwood University, Nyedc, Off Campus Telecommunications, Old Republic, Onewest Bank Fsb, Openband Multimedia, Llc, Orange, Orange County - Telecommunications Department, Orange Israel, Orrick Herrington & Sutcliffe, Oshean, Paramount Pictures, Partners Healthcare System, Paul, Hastings, Janofsky & Walker Llp, Pavlov Njencom Colo, Perfect Building Maintenance, Peter-paul_verduin Pfizer, Phonoscope, Pillsbury Madison & Sutro, Pitney Bowes Plc, Plum Creek Marketing, Pluk Pluk,  Plus One Health Management, Polaris Project, Polytechnic University, Powerspace & Services, Preferred Office Products, Privax Limited, Procter & Gamble, PwC (50 locations!); Queens Public Library, Qitx; R.r. Donnelley & Sons Company; r.sea; Readers Digest; Reed Smith Llp (PA); Regus Business Centers, Research In Motion; Revenue Assurance Test; Richards Kibbe & Orbe Llp; Robins, Kaplan, Miller, & Cire; Robert Bosch Gmbh, Rockefeller Group Technology Solutions; Rothschild, Row 44; Royal Bank Of Canada; Rutgers University; Safra National Bank Of New York;; San Diego City Schools; San Francisco Marriott Marquis; Santa Clara County Office Of Education; Sarah Lawrence College; Scholastic; Sfr; Sedwick Llp, Sharp Electronics Corporation; Shearman & Sterling; Sidley Austin Brown & Wood; Simpson Thacher & Bartlett Llp; Skadden, Arps, Slate, Meagher & Flom Llp; Social Law Library; Schnader Harrison Segal & Lewis, Sify Limited, Smoothstone, Societe Generale; Socorro Independent School District; Softbank Bb Corp; Sony Pictures Entertainment; Soros Fund Management Llc, Spherion Corporation; src Federal Holding Company, Llc; Standard Motor Products; Starwood Hotels; State Of Minnesota , State Of Montana; Stinson Morrison Hecker Llp; Straub Clinic & Hospital; Sungard Availability Services Usa; Syracuse University; Systems Research And Applications Corp; Talktalk; Target Corporation , Teco Energy; Tesoro; Companies; Texas Blending & Warehousing Corp; Texas Instruments; Texas Medical Center; The Chubb Corporation; The City Of New York; The Coca-cola Company; The Heritage Foundation; The Interpublic Group Of Companies; The Jnt Association; The Limited, The Metrohealth System; The Municipal Communications Utility Of The City O (Iowa); The New York Times Company; Tiaa-cref , Time; Toronto District School Board; Tower Group Companies; Trlg – Hq, Ttx Company; U.s. Bancorp; U.s. Bancorp, U.s. Center For Disease Control And Prevention; U.s. Environmental Protection Agency, Ungaretti & Harris, United Business Technologies, United Stationers Supply Co., University Of Arkansas, University Of Connecticut, University Of Dayton, University Of Florida, University Of New Mexico, University Of Notre Dame, University Of Texas At San Antonio, University Of Virginia, Urs Corporation, Us Department Of Defense Net, Varian Medical Systems, Viacom, Virgin, Virgin Media, Virginia Polytechnic Institute And State Univ, Virgo Penn Business Centers L, Viacom, Vivo, Virgin Media, Volumedrive,, Warrenville, Illinois, United States, Weill Cornell Medical College, Weitz & Luxenberg, Wellington Management Company, Llp, Wells Fargo & Company, West Corporation, West Publishing Corporation, White & Case Llp, Widnes, Halton,, Wisdom Tree Investments, Inc., Workforce Software, Wyndham Worldwide Corporation, X--ray Optical Systems, Inc., Xerox Corporation, Xerox Corporation, Xilinx Incorporated, Yamaguchi Cable Vision Co.,ltd, Yaquinto Printing, Yon Lew, Zuckerman Spaede

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About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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