Tuesday, December 2, 2014

Shout Out Wednesday: Saluting Our Help Desk Superstars

"Talmas, Many thanks for resolving my VDU issues so promptly and upgrading my set-up. It has really boosted my productivity and the ease with which I can now work. And as a bonus, you even fixed my laptops network problem! Super star!"

Good Morning Folks.

This past week my family, along with many others, celebrated Thanksgiving. I reflected on how blessed we are.

Onsite Outsourcing is a challenging field, but it is also one of the most fulfilling careers a person could ever pursue. You have the chance to interact with humans everyday, and you never know how your interaction may deeply impact them.

It’s great to see Onsite Outsourcing technology, strategy and hospitality in action— all delivered with a PERSONAL TOUCH.

OUR PEOPLE. They are our world. Our life. You're what customers buy and what I owe to my career for each and every day. And I believe you do the same. 

Maya Angelou said, "Let gratitude be the pillow upon which you kneel to say your nightly prayer. And let faith be the bridge you build to overcome evil and welcome good."

That in mind, here are the great things our clients are telling us about the employees who personify our leaders of the future. And though I never blog too much of our technology capabilities, today I will let our customers do the talking.
Kevin Jackson, ASME
Great job by the team to execute in your absence, shows the strength you have built within your staff.

Cori, Decorian 
"I just wanted to let you know what a good job Cori is doing. I’ve seen him around cleaning the kitchen (in detail), constantly restocking supplies, and in general is extremely helpful (and does everything with a big smile on his face). I’m not the only person who has noticed what a positive impact he has made in his short time here, and I just wanted to make sure you knew everyone is noticing it and is appreciative."

Gloria, Sarah Lawrence
"Just wanted to send you a friendly email to tell you how helpful Gloria was yesterday.  Jackie, our graduate student worker, needed to turn around 80 guides in a couple hours for the Graduate Writing School…we brought the paperwork down to Gloria and she did it faster than expected, no questions asked. It was awesome and I thanked her – but I wanted to make sure you knew."

Cheryl, eni
"Just writing to let you know that Cheryl has been a big help for me in finding design information for some of our shelf facilities. After the transition of this information from New Orleans to Houston when the company moved, locating the document/records has been somewhat of a challenge to put it mildly. And while I haven’t found everything that I have looked for every single time I have gone to her, her initiative and persistence makes me believe we are heading in the right direction."

Keyana, Unicredit
"I just wanted to show you something really great Keyana did on Monday while I was out of the office. I had explained to her that I needed the attached done for a KPI book I was putting together. Although I had notes in a binder of what to do, I did not have the opportunity to walk her through both sheets. She put on her pro-active hat and figured it out on her own and sent it to me on Monday so I would have it today. Isn’t that AWESOME?!!☺"

Capco Team,  **2 Kudos in 1 Month**
"The FSO team is the best!! Always ready to pitch in and help me! I don't know what I would do without them. Thank You!!!!! J J "

"Just wanted to give you guys a big THANK YOU, for assisting with the mass mailing I had. I know it was alot to stuff, label, stamp and mail out over 1000 envelopes. You guys came through and got them all out on time. I appreciate it."

Talmas, IT, Capco **Multiple Kudos in 1 Month**
"Awesome service installing and troubleshooting SharePoint."

"I called Talmas, in the afternoon with a laptop issue. My laptop would not load Windows, leaving me unable to work. Talmas tried to assist over the phone, but when he found that he could not, he met me at the office, and resolved the issue. Talmas definitely went the extra mile! Thank you for resolving my lap top issues and for your patient; you're a great person to work with."

"Appreciate you helping me out with my laptop issues and you are never too busy to assist when needed. Seemed like you were juggling a million laptops at the same time as well! Thanks again!"

"Talmas, Many thanks for resolving my VDU issues so promptly and upgrading my set-up. It has really boosted my productivity and the ease with which I can now work. And as a bonus, you even fixed my laptops network problem! Super star!"

Photo: Leaders of the future breakfast with me
Be inspired. Power of focus and positive energy. It's FSO that makes a difference and you lead the charge. 

Have a fabulous day filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

"I work very hard, and I play very hard. I'm grateful for life. 
And I live it--I believe life loves the liver of it." -Maya Angelou

1 comment:

  1. Love this post. Brings back memories! GO TEAM FSO!!!


About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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