Shout Out Wednesday: Kudos To Outsourcing's Best and Brightest Team

"I wanted to let you know that your staff of Ron, Rob, Kevin and Tyrone have been so very accommodating and helpful during this 'busy tax season' and during the year. I can't thank them enough for moving boxes from floor to floor, obtaining the many empty boxes needed and anything else I ask of them."

Good Morning Folks,

As FSO continues its expansion nationally, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. Great people like those featured here today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Our clients love what we are doing for them.  Hear it direct from their mouths. Below are a few kudos for the Month of February:

Ausberto, Capco **2 Kudos in 1 Month**

"Ausberto, Per usual, thank you for taking the time to help our team. We can always count on you to address all of our concerns and assist with ALL OF OUR ISSUES. You consistently go above and beyond the call of duty."  

Oz, Capco

'Oz- thank you so much for your help with Peter's visit on Wednesday! The day had so many moving parts and last minute changes- but as always you haddled it like a pro and made the appropriate adjustments and everything went off without a hitch. Thank you so much-we couldn't have done it without you!"

Andrea, Capco

"Andrea as been instrumental in helping to plan all of our Capco Connect events. Her constant dedication, performance, professionalism, and positive attitude is unparalleled. She has done a wonderful job and deserves thanks!" 

DeAndre and Andrew  Capco

"I am writing to let you know of the above and beyond help that DeAndre and Andrew provided me this morning.  These two guys continue to amaze me. They are always good but this morning they have been exceptional. Please consider this as a commendation for a job well done!"

"Thank you so much for your help with Peter's visit to Capco. You made all the difference being our look-out and extra pair of hands to make sure everything went smoothly. Thank you!!" 

Jenna Solis and Jose, Capco 

"Thank you and Jose for arranging the keyboard tray and nice installation! " 

Kaydeon, Capco

"Thank you so much for your help with Peter's visit to Capco! You were an enormous help to make the day go smoothly. You rock! Thank you!"

Monica , Capco

"Many thanks ladies for your efforts in making today’s event a roaring success. Great job."

Joanne, Enrrico

"I was expecting an important package last week via USPS, which turned in to a delivery mess. At one point, it completely dropped off the tracking system and the package seemed to be lost.  I called the mailroom to ask about the package and got Joanne. Joanne tracked it down for me with the help of a contact at the post office. From that point on, Joanne went above and beyond looking out for the delivery. It actually got lost again and there is no way that I would have received it without her.  I wanted to be sure that someone was told how amazing and helpful she is."

Rosetta, Neuberger Berman
"Is extremely dedicated/committed/flexible, makes it a point to go above and beyond each day (no matter how challenging the day) and definitely without a doubt, exhibits enthusiasm and passion for what she provides on a daily basis for the client and FSO."

Stephon, NY TIMES

"This is to advise you how much we rely on and value Stephon. He is efficient, courteous, and pleasant to work with. He is always ready to assist with any issues or questions. Stephon is an asset to the newsroom."

Rasheida, PwC Florham Park

"Rasheida has been doing an awesome job dealing with the Florham Park invoices. For over a year she's been taking ownership of this task and relieving me of the work so I can focus on other issues. I can't tell you how much I appreciate the help. Rasheida always approaches the task with a smile and is always asking if she can help me with this or that. She also follows up to let me know that invoices have been processed as well as the status of some issue we're working through.I really really appreciate her work and enjoy working with her. Thanks for everything Rasheida!!" 

Ron, Rob, Kevin and Tyrone, PwC Philly

"I wanted to let you know that your staff of Ron, Rob, Kevin and Tyrone  have been so very accommodating and helpful to me during this 'busy tax season' so far and during the year also. I can't thank them enough for moving boxes from floor to floor, obtaining the many empty boxes needed and anything else I ask of them. Each and every one of them has, on occasion, stopped me in my tracks to ask me if I need help and Ron (assigned to my floor) is always stopping by my desk to see if I need anything. I know it's all part of their job but not everybody goes above and beyond their assigned responsibilities like these men. I wanted you to be aware of this and give credit where credit is due. None of us get enough recognition in our busy lives when we do something that we should be recognized for. Have a great weekend."

It's clear from these kudos that everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.    

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"It comes down to finding something you love to do and then just trying to be great at it."
 -- Mark Cuban

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Shout Out Wednesday: Capco Team Gets a Thumbs Up In CEO's Blog

"Thank for always being proactive when helping with setting up for Induction.  I can always count on you to get the job done."

Good Morning Folks,

Today's featured kudo comes directly from our client, Capco CEO Ismail Amla's, personal blog.

It shows FSO culture meeting Capco culture! We recently joined in a little fun sing-along for some important clients visiting Capco. He blogs....

"Over the last two weeks, we had multiple clients visiting at the same time (Standard Life, Amex, Capital one), over 60 new people join us, an ATP class in progress and multiple internal meetings to kick off the new year. One of the more bizarre happenings was the ATP class led by Fiona, Casey, Yanna, Maryanne, Esther, Ozzy, Jenna and Nini singing (yes singing) to the Standard life client in response to a challenge. "

I think its great! It says a lot about our culture that the no one thought it unusual … we clearly have some crazies working for us. We had no clue the video would have reached the CEO's desk.  Great times!

And what would be a Shout out Wednesday without another consistent nod to the great folks at Capco:

Capco Team*

"All, A Massive Thank You for all your support, flexibility and hospitality in preparation for the Standard Life workshop and over the last two days. The client commented specifically on this in their closing remarks which is great too. Thanks also for organizing and filming the sing-along yesterday...client was completely surprised (in a good way) by how this was orchestrated."



"Thank you Kaydeon for always being proactive when helping with setting up for Induction.  I can always count on you to get the job done  :)"







An additional kudo this Wednesday goes out to our man Israel at Sarah Lawrence College

"We just wanted to send you a quick thank you for all the work you put into turning those brochures around so quickly for us this week.  The event went very well and it couldn’t have been so smooth without your hard work. We really appreciate it."

THANK YOU.. thank you for your efforts.. thank you for the care.. thank you for being part of this great company.. thank you for believing, and thank you for being part of history in the making.

Be inspired. Power of focus and positive energy. It's FSO that makes a difference and you lead the charge.

Have a fabulous day filled with love and inspiration.

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"Excellence is not an act, but a habit."

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A Sneak Preview of FSO's 2014 Awards Celebration

“Thank You Mitch! and Jim! for caring so much about your employees. I'm humble and thankful everyday that I can work with a great team which makes what I do so much better and effortless. Thank You to Lissette my wonderful director; who saw my potential and pushed me to get out there and show it. I would not have been were I am now with out her. I was speechless last night, so many thanks to everyone and CONGRATS to all the winners” ~~ Teresita 

Good Morning Folks,

Last night concluded our award ceremony for 2014.. but we cannot ever forget it.. the video will be coming out.. more pictures on their way with specifics of who won what… and hugs will never stop. 

I have a busy day but wanted to share a few photos so you can embrace the spirit of the evening. 

I am so proud of you.. certainly for the out of state folks you might not have seen, but I was choked up and tearing many times during the awards.. the winners speeches and the words spoken about our growth, our care and simply how people feel was, well hard to say.. just amazing…. Stephie kept giving me tissues.. 

CONGRATULATIONS to the WINNERS.. both the staff, the sites and HQ.

Everyone at FSO is a winner, and as I stated in my opening speech and when I gave my bow to all of you.. I could never do it without you.. we are family.. we are one FSO, and we are here to help one another.

More to come in the next day or so from marketing to announce all our winners properly. Check back here next Wednesday where your Shout Outs will be dedicated to the winners and a video of the event should be ready to post.

THANK YOU.. thank you for your efforts.. thank you for the care.. thank you for being part of this great company.. thank you for believing, and thank you for being part of history in the making.

Be inspired. Power of focus and positive energy. It's FSO that makes a difference and you lead the charge. 

Have a fabulous day filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"You were born an original. Don’t die a copy.” -John Mason

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Shout Out Wednesday: Saluting Our Help Desk Superstars

"Talmas, Many thanks for resolving my VDU issues so promptly and upgrading my set-up. It has really boosted my productivity and the ease with which I can now work. And as a bonus, you even fixed my laptops network problem! Super star!"

Good Morning Folks.

This past week my family, along with many others, celebrated Thanksgiving. I reflected on how blessed we are.

Onsite Outsourcing is a challenging field, but it is also one of the most fulfilling careers a person could ever pursue. You have the chance to interact with humans everyday, and you never know how your interaction may deeply impact them.

It’s great to see Onsite Outsourcing technology, strategy and hospitality in action— all delivered with a PERSONAL TOUCH.

OUR PEOPLE. They are our world. Our life. You're what customers buy and what I owe to my career for each and every day. And I believe you do the same. 

Maya Angelou said, "Let gratitude be the pillow upon which you kneel to say your nightly prayer. And let faith be the bridge you build to overcome evil and welcome good."

That in mind, here are the great things our clients are telling us about the employees who personify our leaders of the future. And though I never blog too much of our technology capabilities, today I will let our customers do the talking.

Kevin Jackson, ASME

Great job by the team to execute in your absence, shows the strength you have built within your staff.

Cori, Decorian 
"I just wanted to let you know what a good job Cori is doing. I’ve seen him around cleaning the kitchen (in detail), constantly restocking supplies, and in general is extremely helpful (and does everything with a big smile on his face). I’m not the only person who has noticed what a positive impact he has made in his short time here, and I just wanted to make sure you knew everyone is noticing it and is appreciative."

Gloria, Sarah Lawrence
"Just wanted to send you a friendly email to tell you how helpful Gloria was yesterday.  Jackie, our graduate student worker, needed to turn around 80 guides in a couple hours for the Graduate Writing School…we brought the paperwork down to Gloria and she did it faster than expected, no questions asked. It was awesome and I thanked her – but I wanted to make sure you knew."

Cheryl, eni

"Just writing to let you know that Cheryl has been a big help for me in finding design information for some of our shelf facilities. After the transition of this information from New Orleans to Houston when the company moved, locating the document/records has been somewhat of a challenge to put it mildly. And while I haven’t found everything that I have looked for every single time I have gone to her, her initiative and persistence makes me believe we are heading in the right direction."

Keyana, Unicredit
"I just wanted to show you something really great Keyana did on Monday while I was out of the office. I had explained to her that I needed the attached done for a KPI book I was putting together. Although I had notes in a binder of what to do, I did not have the opportunity to walk her through both sheets. She put on her pro-active hat and figured it out on her own and sent it to me on Monday so I would have it today. Isn’t that AWESOME?!!☺"


Capco Team,  **2 Kudos in 1 Month**
"The FSO team is the best!! Always ready to pitch in and help me! I don't know what I would do without them. Thank You!!!!! J J "

"Just wanted to give you guys a big THANK YOU, for assisting with the mass mailing I had. I know it was alot to stuff, label, stamp and mail out over 1000 envelopes. You guys came through and got them all out on time. I appreciate it."

Talmas, IT, Capco **Multiple Kudos in 1 Month**
"Awesome service installing and troubleshooting SharePoint."

"I called Talmas, in the afternoon with a laptop issue. My laptop would not load Windows, leaving me unable to work. Talmas tried to assist over the phone, but when he found that he could not, he met me at the office, and resolved the issue. Talmas definitely went the extra mile! Thank you for resolving my lap top issues and for your patient; you're a great person to work with."

"Appreciate you helping me out with my laptop issues and you are never too busy to assist when needed. Seemed like you were juggling a million laptops at the same time as well! Thanks again!"

"Talmas, Many thanks for resolving my VDU issues so promptly and upgrading my set-up. It has really boosted my productivity and the ease with which I can now work. And as a bonus, you even fixed my laptops network problem! Super star!"

Photo: Leaders of the future breakfast with me

Be inspired. Power of focus and positive energy. It's FSO that makes a difference and you lead the charge. 

Have a fabulous day filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"I work very hard, and I play very hard. I'm grateful for life. 
And I live it--I believe life loves the liver of it." -Maya Angelou

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Shout Out Wednesdays: "Everyone Stepped Up And Juggled Multiple Crazy Requests With Enthusiasm."

"Every day, people search for something that motivates them. Things to get them out of bed, things to get them pumped up, things to help them make it through the day and so much more! What a great thing to say about your job!"

Good Morning Folks,

We've built and grown his business with an emphasis on people – the hardworking, dedicated employees who care about doing a great job for our clients. 

As I am now traveling around this wonderful FSO Nation, the employee and client Lovefest could not be stronger and I could not be more fired up! 

Without your passion, energy and care, we would not be the company that we are today. This is our market to own. Our Future Leaders Program is in full force and we need your help to find talent just like YOU. We are only going up from here, and to ensure an unmatched Client Hospitality and Employee Experience, we are keen to having the proper folks open new accounts to support our growth, mission and vision across the US.

But right now, let's see who's on the deck. Here are the great things are clients are telling us about the employees who personify our leaders of the future. 

Skidmore Team

"Mike, this week has been an extremely busy VIP week for us. With back to back client meetings requiring food/drink cart setups and a visit from a VIP client on Wednesday, the team did a fantastic job handling all of their tasks.  The office had to be cleaned from top to bottom in preparation for our client visit and the team went above and behind to get the office looking fantastic. Just wanted you to be aware that everyone stepped up and juggled multiple crazy requests with enthusiasm."

"Thanks to you and the office services staff for putting in the great effort today to help me stay on schedule. I really appreciate their generosity when it comes to helping out this week, and every week! Just wanted to put in my thanks and I hope you pass it on to the team. I’m lucky to have a team like you guys in order to do a good job putting together these lunch programs for SOM."

GK Team

"Thanks to the expert packing of the file cabinets/book shelves and help with moving all the heavy stuff. Bernard and Marlon did an excellent job of making sure that all our items were safely and securely packed, Felix and you did a great job painting the space. Again.. Thank you again for all your help with my move."

Capco:
Kaydeon, Monica, 

Jenna,I just wanted to let you know how helpful the front desk (Kaydeon, Monica, & DeAndre) have been over the first two weeks of my being at Capco.  Whether it be setting up conference rooms, arranging calls, or just pointing out where things are, they have been a big part of my getting up to speed around the office.

DeAndre

"Great job so far on organizing!"

"Super fast delivary.. thank you! You're awesome."

Ausberto Falcon
No suggestions just wanted to let you know that you do a great job (all the HQ folks are great, really)"

"No suggestions just wanted to let you know that you do a great job (all the HQ folks are great, really)"

"Keep up the great work a usual and I love the cereal, yogurt and chips.Thank you!”

"The assorted chips are great!!! Thank you!!"

"Awesome. Good Job!"

"Thank you for coordinating your team and going the extra mile to make sure our day full trainings went smoothly!"

"I want to thank you for all your help with the NALT meeting on Monday and for your help every day! You are constantly thinking 10 steps ahead and going above and beyond. It really is a pleasure to work with you! THANK YOU!"

“ I just thought you should be aware. Thanks again to them for all the help....Deane."

Nathan Mesidor, WisdomTree
"In the last couple weeks, I have received a handful of packages with:

•   The correct font
•   The correct quantity
•   The correct location
•   The correct paper

Thank you guys very much!!!!  It is very helpful when you guys are on your game, it makes my life much easier!!!"

Jannel, Melissa & Felicita, Emerald Expo
"I can’t say thank you enough for all of your help today. You have no idea how much your assistance with folding the letters, stuffing, and sponging (lol) helped Crystal and myself today. Seriously thank you, thank you, thank you. That little bit, allowed Crystal and myself to focus on other tasks that were time sensitive."

Trevor, Matthew, & Padre, HQ Office Services
"Wanted to say thank you so much for all of your hard work today. I know Crystal and I had you guys running around like crazy, and that’s just us, let alone the other requests you guys get on a daily basis from everyone else in the company. You have no idea how much we appreciate everything you do for us. From folding the letters, to running errands, to gathering materials for our strategy meeting, and setting up for the bell ringing. Thank you, Thank you, thank you! Enjoy the weekend and rest up (before Crystal and I send more requests lol)"


  

Mailroom and Security Staff, GroupM

'I wanted to drop you a quick note to let you know how great I think our current mailroom and security staff are. Everyone is so helpful and friendly.  Especially in security! Every day I walk through and it is like a breath of fresh air. They say good morning and wish you a good night and always have a smile.  It also hear less chitter chatter from guests about getting through security when they are not in the system. There are less long lines and disgruntled people than there were in the past. Joe has also been great and very helpful too. Thank you!"

Mark, Monaco

"I’m a resident of the Monaco building and wanted to give you feedback on the entrance lobby employees. Last Saturday when my wife was in hospital it was great to be able to count on Mark - we needed a favor, for him to go and pick something urgently from our apartment and he assisted us immediately. He is also always very courteous when dealing with us. Also, we leave our keys every morning with Mike for our nanny to pick up and again, he is very courteous and always in a pleasant mood. All in all, the guys are all great and we appreciate all of their hard work."

You can read more of what our clients had to say about these Rockstars HERE and HERE. What amazing teams ~ the energy and passion were unmistakable!! 

Every day, people search for something that motivates them. Things to get them out of bed, things to get them pumped up, things to help them make it through the day and so much more! What a great thing to be able to say about your job!

As in the locations that I am lucky enough to visit this week, each site employee, YOU, are the FSO difference! You're commitment to service, to exceed the client’s expectations, to notice that detail,to have that SKIP, FIRE, TWINKLE is uniquely FSO.  

The employee and client lovefest could not be stronger and I could not be more fired up!!

Have a fabulous late fall day filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"From our ancestors come our names, but from our virtues our honors."

  ~Proverb

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A Big Thank You To These Notable Readers of MitchWeiner.com:

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