Disappointed With Your Incumbent Outsourcing Partner? We Understand.

Reduce staffing, operating, and training costs. Improve efficiency and productivity. Benefit from proven processes developed over years of experience. And get back to focusing on what really matters: your core, revenue-generating activities.

Good Morning Folks,

If you are disappointed with your outsourcing provider, we understand. 

We created FSO because we believe you deserve better. In five short years, we’ve grown from a blank canvas to serving 225 clients in 60 cities — on the back of dissatisfaction with the incumbent partner.

Hundreds of the best known names in legal practice, finance, retail, telecommunications, healthcare and more who made the switch to FSO will confirm significant improvements. Their enthusiasm for our People + Solutions + Technology has helped us make the Inc. 5000 list of the nation’s fastest growing companies for the fourth consecutive year.

The appeal?  From the infectious FSO smiles that greet our clients’ by name to the contagious hospitality, when the boss has it in his DNA, it trickles down throughout the organization and beyond to its clients. 

Spotting talent is also in our DNA. We only select friendly, productive, and accommodating people matched to your organization’s unique culture. We keep them motivated with top training, incentives, recognition, and career opportunities.

From back office support to reception, FSO is a go-to group, totally invested in going "above and beyond" to provide the most enjoyable experience with the finest personal service.

Call me personally at (212) 204-1193, and I’ll show you how to take the headaches off your mind, and put a BIG smile back on your face.

Love Life! I am looking forward to seeing you soon.

Mitchell D. Weiner

Chief Happiness Officer  

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“Unity is strength. . . when there is teamwork and collaboration, 

wonderful things can be achieved" ~~Mattie Stepanek

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Reduce Costs, Increase Productivity And Retain Your Most Valued Employees

“Creating a Positive Workplace And Good Attitudes Are Contagious.”

Good Morning Folks,

A positive workplace reduces costs, increases productivity and retains your most valued employees. 

You can start building a positive work environment with these ideas:

==> Appreciation
Equip each staff member with thank-you notes to offer to co-workers who have done something special. Create a monthly program that recognizes workers’ accomplishments.

==>Feedback
Create an efficient system for employees to share feedback with management. Respond to each comment. Even if you can’t act on it, thank the worker for the input. Consider whether the idea can be altered to improve the workplace.

==>Tolerance
Don’t allow rude remarks or bullying. In addition to violating basic human decency, intolerance affects the bottom line. Research shows that rude behavior reduces productivity. Instead, encourage direct but professional conversations. Educate those who unintentionally make an offensive remark. 

Final thought: If you still think that the negativity in your workplace is too big a task to take on, consider this: Almost half of employees say they plan to leave their organizations when the economy improves. 

Their drive to find new jobs is propelled by negative workplaces that foster lack of trust and unfair treatment, according to the “Deloitte Ethics and Workplace Survey.” 

Thanks to the Work Place Training Center and to you for sharing this moment with us.

Have a GREAT Day,

Love Life!



Mitchell D. Weiner
Chief Happiness Officer  

Business Transformation: (re)Imagine or Bust

"In the struggle for survival, the fittest win out at the expense of their rivals because they succeed in adapting themselves best to their environment." 
~~ Charles Darwin

Good Morning Folks,

I believe complacency is when innovation ends. The advantage every business has, but few in our industry leverage to the advantage that we do, is the ability to innovate and reinvent. So many great companies lose their edge and end up playing catch-up until they're obsolete. That’s not going to happen here.

As an owner and CEO, I am keenly aware that rapid change in business and technology is the “new normal.”  The only way for our company to survive, let alone thrive, is to continuously reinvent and redefine— everything.

This means we can’t go backward, and we can’t stand still. We can’t rest on our laurels and we can’t keep doing what we’ve always done — even if we are doing our best, we need to keep doing it better.

Because at FSO, we never stop rethinking, refreshing and (re)Imagining a better future for our clients. 

We strive to give our customers the ability to do what they can’t currently do but would want to if they only knew it was possible.

The basic premises that we hold are these: 

1. Nothing lasts (including our services, even if they’re current hits; competition is relentless) 

2. Nothing is supposed to last (we don’t expect long product life cycles; that’s the reality in business today) 

3. It’s good that nothing lasts (because if it did last, we—i.e. everyone in the business—would copy each other blatantly and we’d all look the same, and we’d all become complacent, and we’d all lose our customers’ interest, and our margins would disappear) 

4. We’re making darn sure that nothing lasts (we’re always obsessively putting our time and talent into creating the next wave of new exciting services in order to build our brand, our market share and our income stream)

In the coming years, dramatic new developments are going to be flying at us so fast, from so many places and so many competitors, that it will be easier than ever to become overwhelmed. In a transformational time, disruption multiplies. The only solution to this increasing dilemma is to become experts at reinventing our companies, our products, our services … essentially everything we do.

It is becoming more relevant that change has become a necessity, rather than something companies need to work with or around. My advice to other CEOs is to do as we are doing: focus your best talent on innovating instead of competing with their top priority being customer service.

Have a GREAT day, and...

Love Life!





Mitchell D. Weiner
Chief Happiness Officer